Acacia House - Tenterden

Ashford Road, St Michaels, Tenterden TN30 6QA
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9.8 88 Reviews
  • Acacia House - Tenterden, Tenterden
Acacia House is a welcoming nursing home in the charming village of St Michaels, Tenterden, offering a safe, homely, and supportive environment where every resident is treated with kindness, dignity, and respect, just like a valued family member.

The home provides 24-hour residential, nursing, and dementia care for up to 47 residents, delivered by a dedicated team of registered nurses and experienced carers who take time to understand each individual’s life story, preferences, and needs. Care is person-centred, supporting independence, comfort, and wellbeing while ensuring residents feel valued, listened to, and secure.

Most bedrooms include en-suite facilities, with residents encouraged to personalise their space with meaningful belongings to create a true sense of home. Many rooms overlook beautiful landscaped gardens and peaceful outdoor areas for relaxation and fresh air.

Daily life at Acacia House is engaging, sociable, and fulfilling. A vibrant activities programme offers entertainment, creative sessions, and meaningful social opportunities, carefully tailored to residents' interests, abilities, and wellbeing.

Nutritious, home-cooked meals are freshly prepared each day, with menus adapted to personal tastes, dietary needs, and cultural preferences.

Family involvement is warmly welcomed, with a strong emphasis on partnership, communication, and maintaining close connections with loved ones.

Award-Winning Care

Excellence in care has been recognised both nationally and internationally. Leadership at the home received the prestigious Global Award for “The Most Outstanding Boutique Care Home Manager in the World in 2025”. The home was also a finalist in the South-East Region of the Great British Care Awards 2025, in the Ancillary Worker category, recognising outstanding dedication across the wider care team.

At Acacia House, residents are not just cared for — they become part of a family.

Care Provided by Acacia House - Tenterden

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 47 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1650
  • Self-Funded Residential Dementia Care: from £1650
  • Self-Funded Nursing Care: from £1750
  • Self-Funded Nursing Dementia Care: from £1700
  • RESPITE Self-Funded Residential Care: from £1600
  • RESPITE Self-Funded Residential Dementia Care: from £1600
  • RESPITE Self-Funded Nursing Care: from £1697
  • RESPITE Self-Funded Nursing Dementia Care: from £1700

Dependent on individual assessment and room size required

These prices are only a guideline, please contact Acacia House - Tenterden to find out the exact price for your requirements.

Contact Acacia House - Tenterden to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Acacia House - Tenterden to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Cristian Tarus (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2026
  • Number of floors: 2

Room Information

  • Single Rooms (41)
  • Couples/Companion Rooms (3)
  • Single Rooms with Ensuite Wet Room (6)

Visiting

  • Please call ahead before visiting so that the flow of people into the home can be managed.

Parking

  • Onsite parking

9.8

Acacia House - Tenterden has a Review Score of 9.8 (9.834) out of 10, based on 39 reviews in the last 2 years.
Over all time Acacia House - Tenterden has 88 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Acacia House - Tenterden
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Total of 88, showing 81-88
Review from Audrey M (Wife of Resident) assisted by family/friend published on 4 November 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The nursing care is excellent and the home is warm and comfortable. The food is of the highest standard. Nothing is too much trouble for the staff, they are quick to respond to a need and visitors are made most welcome.
Reply from Lisa Turner, Home Manager at Acacia House - TenterdenThank you for your kind comments. I will pass them back to the team.
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Review from Sandra B (Friend of Resident) published on 4 November 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Pretty happy with the home, the cleanliness could have been better. My friend was happy there and seemed well looked after.
Reply from Lisa Turner, Home Manager at Acacia House - TenterdenGlad to hear your friend was looked after and happy. Sorry you felt the home could have been cleaner. We are working with the house keeping team to improve this.
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Review from S F (Son of Resident) published on 3 November 2016 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Appear to have seen a welcomed and good improvement in the level of activities undertaken keep this up.
Promised room improvement of new windows and blinds still not undertaken after 9 months.
Still not sure when this will be undertaken.
Heating in the room to erratic radiator valves need to be reviewed.
Carers
seem warm and welcoming.
Reply from Lisa Turner, Home Manager at Acacia House - TenterdenGlad you are pleased with activities. Blinds will be replaced very shortly.
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Review from Ann M (Wife of Resident) published on 3 November 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband is looked after very well and is kept very safe. He is a very fussy eater but they always find him something that he likes. They are always very kind and thoughtful.
Reply from Lisa Turner, Home Manager at Acacia House - TenterdenThank you for your kind comments. Will pass this on the team.
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Review from Christine N (Daughter of Resident) published on 31 October 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very attentive care. Few teething problems when dad first became a resident with the cleanliness of the floor. The floor was changed from carpet to laminate which was an improvement. Staff are always helpful and caring. Staff were excellent in supporting dad in his recent bereavement.
Reply from Lisa Turner, Home Manager at Acacia House - TenterdenThank you for your comments about how kind the staff are. Glad you are pleased with the new flooring.
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Review from Paul H (Friend of Resident) published on 31 October 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Friendly happy home.
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Review from Marilyn S (Wife of Resident) published on 30 June 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As soon as my husband was admitted to the nursing home, the whole team went out of their way to make my husband as comfortable as possible. Also looked after us very well.
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Review from Marjorie F (Resident) published on 7 April 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All very kind and friendly. Freedom to do what I want.
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Current Review Score: 9.8 (9.834)

Overview of Review Score

The Review Score of 9.8 (9.834) out of 10 for Acacia House - Tenterden is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 39 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 39 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.834 for Acacia House - Tenterden is calculated as follows: ( (376 Excellents x 5) + (64 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 445 Ratings = 4.834
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Acacia House - Tenterden is based on 39 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 47 registered maximum number of service users is 9.4, which has been reached with 39 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 Sep 2017

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (4)

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Meet the Team (2)

Cristian

Cristian Tarus

Job Title: Home Manager Joined: 2022

What is your job title?


I am the Registered Home Manager


How long have you been with the company?


I have been working for Abode Care Homes since November 2015


What sort of duties do you have at work?


Day-to-day managing of the home, ensuring that the highest quality of care is being offered to everyone as well as making sure that my residents and staff are happy.


What is your work experience/what are your qualifications in the care industry?


I started as a carer here in 2015, before qualifying for my UK PIN in 2016. I was then working as a nurse on both day and night shifts. I was then promoted to the position of Deputy Manager and lastly to that of Home Manager.


Tell us a little about yourself.


I like peace and quiet, watching films, cycling, playing football, going on long walks and exploring the world.


What do you enjoy about working in a Nursing Home?


The fact that we can make a difference, and we can be there for people in need.


What is your favourite thing about Acacia?


It feels like a second home, a place where you make sure everyone is being treated properly and they are happy. We have a really good team, and they all work together to ensure that everyone is being looked after.

Emily

Emily

Job Title: Home Administrator Joined: 2022

What’s your job title?


Home Administrator


How long have you been with the company?


Since May 2022


What sort of duties do you have at work?


Supporting our home manager, Cristian, to ensure the smooth, effective service of the home! Other duties include being involved in looking after the residents' and staff's mental well-being by offering emotional support, friendship and advocacy.


What is your work experience / what are your qualifications in the care industry?


Previously worked for the NHS as 111 Health Advisor & Dental Practice Receptionist, also with a retail background in beauty, management, sales, marketing and training. I went to university and began studying Psychology and Counselling while living with my elderly grandmother and her partner, who had dementia. I have further qualifications in Counselling Skills and management, and I am currently studying Level 3 Health and Social Care. I have previously worked in another nursing home, but I left to join Acacia House as our Activities Coordinator, providing a range of diverse, inclusive, and person-centred activities suited to each and every resident, whether on a group basis or one-to-one. This also involved sourcing and booking Acacia's entertainment from external providers and arranging group outings to exciting places such as local farms, aquariums, coffee shops, and garden centres.


Tell us a little about yourself (hobbies/interests, etc.)


I'm always really pants at these autobiographical descriptions, but I would say something along the lines of "Hello, I'm Emily, easily excitable, passionate, empathetic and a people person. I love animals, especially cats and other small fluffy things, and I also have a daughter called Sasha who is 6 years old. Sasha loves to come to visit Acacia and refers to our residents as "The Grandmas and Grandpas" and enjoys getting involved with the activities, especially the arts and crafts club and our musical madness sessions. She has made some firm friends, and one of the "Grandpas" has taken her under his wing. Hobby-wise, I have a few, but I am usually happy to give anything a chance. But I do love swimming, reading, arts and crafts and chatting with a coffee. I have a keen interest in getting to know people, animals, psychology, and just making people happy, really. I'm not too sure what else to say!


What do you enjoy about working in a Nursing Home?


I love the togetherness between the residents and staff - it is a real team effort here - no day is the same, and it keeps me on my toes! I really treasure the ability to be able to make such a difference in people's lives, especially towards their last weeks, months or years - it is important to me that our residents feel valued, important, loved and respected and that they are enjoying their time here at Acacia.


What is your favourite thing about Acacia?


My favourite thing about Acacia is the friendly, family atmosphere. Everyone is loved and looked after as if they were our own grandparents/parents/siblings. The staff members are warm, approachable and genuine, which makes everyone feel at ease and very welcome - nothing is too much trouble, and everyone is eager to help out when needed.

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