Acacia House - Tenterden

Ashford Road, St Michaels, Tenterden TN30 6QA
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9.8 88 Reviews
  • Acacia House - Tenterden, Tenterden
Acacia House is a welcoming nursing home in the charming village of St Michaels, Tenterden, offering a safe, homely, and supportive environment where every resident is treated with kindness, dignity, and respect, just like a valued family member.

The home provides 24-hour residential, nursing, and dementia care for up to 47 residents, delivered by a dedicated team of registered nurses and experienced carers who take time to understand each individual’s life story, preferences, and needs. Care is person-centred, supporting independence, comfort, and wellbeing while ensuring residents feel valued, listened to, and secure.

Most bedrooms include en-suite facilities, with residents encouraged to personalise their space with meaningful belongings to create a true sense of home. Many rooms overlook beautiful landscaped gardens and peaceful outdoor areas for relaxation and fresh air.

Daily life at Acacia House is engaging, sociable, and fulfilling. A vibrant activities programme offers entertainment, creative sessions, and meaningful social opportunities, carefully tailored to residents' interests, abilities, and wellbeing.

Nutritious, home-cooked meals are freshly prepared each day, with menus adapted to personal tastes, dietary needs, and cultural preferences.

Family involvement is warmly welcomed, with a strong emphasis on partnership, communication, and maintaining close connections with loved ones.

Award-Winning Care

Excellence in care has been recognised both nationally and internationally. Leadership at the home received the prestigious Global Award for “The Most Outstanding Boutique Care Home Manager in the World in 2025”. The home was also a finalist in the South-East Region of the Great British Care Awards 2025, in the Ancillary Worker category, recognising outstanding dedication across the wider care team.

At Acacia House, residents are not just cared for — they become part of a family.
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Care Provided by Acacia House - Tenterden

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 47 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1650
  • Self-Funded Residential Dementia Care: from £1650
  • Self-Funded Nursing Care: from £1750
  • Self-Funded Nursing Dementia Care: from £1700
  • RESPITE Self-Funded Residential Care: from £1600
  • RESPITE Self-Funded Residential Dementia Care: from £1600
  • RESPITE Self-Funded Nursing Care: from £1697
  • RESPITE Self-Funded Nursing Dementia Care: from £1700

Dependent on individual assessment and room size required

These prices are only a guideline, please contact Acacia House - Tenterden to find out the exact price for your requirements.

Contact Acacia House - Tenterden to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Acacia House - Tenterden to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Cristian Tarus (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2026
  • Number of floors: 2

Room Information

  • Single Rooms (41)
  • Couples/Companion Rooms (3)
  • Single Rooms with Ensuite Wet Room (6)

Visiting

  • Please call ahead before visiting so that the flow of people into the home can be managed.

Parking

  • Onsite parking

Acacia House - Tenterden Reviews (88)

9.8

Acacia House - Tenterden has a Review Score of 9.8 (9.834) out of 10, based on 39 reviews in the last 2 years.
Over all time Acacia House - Tenterden has 88 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Acacia House - Tenterden
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Total of 88, showing 61-80
Review from K L (Husband of Resident) published on 25 March 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I find Acacia House most suitable for caring for patients with dementia.
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Review from J H (Respite Resident) published on 24 February 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I stayed for respite care for two months.
Activities were very good.
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Review from Vivien D (Friend of Resident) published on 30 January 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
My elderly friend had complex health issues and had been very poorly before going to Acacia House. He was able to enjoy a good quality of life during the years he was a resident to the care of the staff. On a number of occasions, he became unwell and his condition would rapidly worsen, but appropriate
medical attention was always sought quickly. He was very happy in the home. I am impressed with the care he received and have observed that the residents I have seen are also well cared for. My thanks to all the staff who do an excellent job.
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Review from Nigel S (Relative of Resident) published on 22 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the moment that myself and my wife first saw our relative, we were most impressed.
I last saw her two years ago when she was significantly younger, but now she is much happier and more engaged.
I can only put much of this down to her current first class care.
One member of the care staff explained
the philosophy of the home and obviously knew a great deal about the individual preferences and interests of all the residents.
Reply from Lisa Turner, home manager at Acacia House - TenterdenThank you for your words.
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Review from S H (Granddaughter of Resident) published on 2 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everyone at Acacia House has gone above and beyond to welcome my grandmother and support her as she settles in.
Staff are always welcoming and happy to help with smiles and a cuppa.
We are reassured to know how dedicated staff are to her happiness and safety.
Acacia House has been the perfect choice
for our Gran.
Thanks.
Reply from Lisa Turner, home manager at Acacia House - TenterdenThank you for your review. It is a pleasure to look after your grandmother.
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Review from Diane V (Wife of Resident) published on 16 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband attends Acacia House for day care and the treatment he has received since day 1 has been outstanding. He is included in the events the dedicated staff put on for residents, which have included a summer ball and trip to Bewl Water. They have been so welcoming to him and supportive to me at
a very difficult time for both of us.
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Review from Gladys H (Resident) published on 2 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very homely and friendly staff. Very good. Enjoy the meals. Good selection. The entertainment is lovely and varied.
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Review from W B (Husband of Resident) published on 12 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A very welcoming and caring home. Lovely caring staff. Well run.
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Review from Bernadette L (Niece of Resident) published on 12 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very welcoming staff. Very caring and helpful. Activities fantastic.
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Review from Michael M (Relative of Resident) published on 12 July 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Always very welcoming and accommodating. Staff enthusiastic and well trained and interact very well with the residents. Plenty of activities always organised. Home very clean and pleasant. Food appears to be of a good standard.
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Review from Stuart P (Friend of Resident) published on 5 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My friend initially came to this excellent care home for assessment after a prolonged stay in hospital which it is not an overstatement to say he nearly died.
At this time, myself and one other friend were at the point of 'caring' for him in ways that friends shouldn't have to, if you get my meaning?
Embarrassing for me and more importantly my friend.
My friend's excellent response to the fantastic care he receives at this wonderful care home means I can now visit him as his friend again (rather than a carer).
I don't think you can put a price on that. It is now a pleasure to visit my friend in a much improved health condition - which is entirely down to the excellent care he gets in this home.
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Review from Dawn C (Daughter of Resident) published on 5 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find Acacia House - Tenterden very accommodating and respectful of my father's care and needs. Everybody seems friendly and to take all service users needs into consideration (from what I see when I visit). Activities are varied and take all different physical needs into the programmes. Overall, my
worry (which is natural) is eased by the way my father is cared for. If I've ever had any concerns they are addressed straight away.
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Review from D G (Son of Resident) published on 13 December 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father aged 89 has advanced dementia and doesn't communicate verbally but is very happy and smiles.
He loves listening to music and often taps his feet and sings in his own way.
He is very well respected and looked after by the staff. He is always clean and well dressed when we visit. His room
and bathroom is always clean and fresh. We feel happy in the knowledge that he is being well looked after and cared for.
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Review from Bob A (Friend of Resident) published on 13 December 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have visited my elderly friend several times now at Acacia house and am very pleased with the care he receives and the obvious happiness he enjoys there.


The staff are always welcoming and hospitable, they have a stressful job but they are positive and helpful. They know the residents well and

make the community spirit something quite real.


My friend is a widower and was quite lonely before he arrived at Acacia House. Not any more.

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Review from C W (Daughter of Resident) published on 1 December 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Excellent. The managers were all very helpful and made the process of admitting my mother very calm and orderly.
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Review from F A (Resident) assisted by family/friend published on 30 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been a resident for 5 months. My care has been excellent. I feel cared for physically and emotionally. All my needs are attended to by caring staff. My friends and family cannot believe how well I am now due to the attention I receive. I am fully mobile now where I was not before. I feel safe,
well and happy.
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Review from Beverley L (Daughter of Resident) published on 20 June 2017 Submitted via Website • Report
Overall Experience 4.0 out of 5
I took the unusual step of moving my Mother from a care home in a nearby town to Acacia House in May 2013. I visited regularly until my Mother's recent death and found the home to be friendly, customer-focussed and extremely caring.
My Mother whilst warm and engaging demonstrated challenging behaviour
and the staff coped admirably and kindly. The Manager leads by example and is responsive and helpful with any concerns.
My Father spent the last few days of his life here too. It is an older style house which has a homely and inviting feel. Staff are all aware of the status and needs of individual residents and tailor their responses appropriately.
I recommend it extremely highly from my own family's experiences.
Reply from Lisa Turner, Home Manager at Acacia House - TenterdenThank you for your kind words. It was a pleasure to look after both your dad and then your mum.
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Review from Madeleine C (Daughter of Resident) published on 23 March 2017 Submitted via Website • Report
Overall Experience 4.0 out of 5
My father was cared for by the Manager and her team from October 2015 until January 2017. He had vascular dementia, which is a very challenging condition to manage. He was looked after very well and the staff had a good relationship with him. He never showed any signs of fear; in fact, quite the opposite.
He enjoyed the staff popping in and out of his room, giving them cheeky remarks. The staff clearly liked him.


Dad was kept very clean and as well dressed as he would allow, not always cooperating with a choice of clothing, but that's dementia for you. He was also very well fed. If he was going through a "fussy" stage, the chef would often pop down with an alternative meal just to encourage him to eat!


Dad was treated with kindness and dignity. He was safe and secure. My family and I were able to visit him at any time, with no restrictions. When my elderly mother visited, the staff went out of their way to look after her, too.


Dad passed away peacefully on 7th Jan. Acacia House is a home with a heart.

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Review from Richard G (Son of Resident) published on 11 November 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father is very well cared for. Despite having advanced dementia and being immobile, his needs are always met and he is included in as much of the activity and interaction in the home as possible. He is kept presentable, well dressed, clean shaven etc. The staff are caring and always ready to chat
to my father with a ready smile, even though he cannot engage in conversation. He appears very happy in the home and I am confident he is being well cared for.
Reply from Lisa Turner, Home Manager at Acacia House - TenterdenThank you for your kind comments. I will pass these on to the team.
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Review from Mary-Anne S (Daughter of Resident) published on 4 November 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are very caring and it is lovely to see them interacting with genuine feelings for the residents. They have endless patience and I have much admiration for them.
Reply from Lisa Turner, Home Manager at Acacia House - TenterdenThank you for the comments. I will pass them on to the team.
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Current Review Score: 9.8 (9.834)

Overview of Review Score

The Review Score of 9.8 (9.834) out of 10 for Acacia House - Tenterden is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 39 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 39 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.834 for Acacia House - Tenterden is calculated as follows: ( (376 Excellents x 5) + (64 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 445 Ratings = 4.834
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Acacia House - Tenterden is based on 39 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 47 registered maximum number of service users is 9.4, which has been reached with 39 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 Sep 2017

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (4)

Meet the Team (2)

Cristian

Cristian Tarus

Job Title: Home Manager Joined: 2022

What is your job title?


I am the Registered Home Manager


How long have you been with the company?


I have been working for Abode Care Homes since November 2015


What sort of duties do you have at work?


Day-to-day managing of the home, ensuring that the highest quality of care is being offered to everyone as well as making sure that my residents and staff are happy.


What is your work experience/what are your qualifications in the care industry?


I started as a carer here in 2015, before qualifying for my UK PIN in 2016. I was then working as a nurse on both day and night shifts. I was then promoted to the position of Deputy Manager and lastly to that of Home Manager.


Tell us a little about yourself.


I like peace and quiet, watching films, cycling, playing football, going on long walks and exploring the world.


What do you enjoy about working in a Nursing Home?


The fact that we can make a difference, and we can be there for people in need.


What is your favourite thing about Acacia?


It feels like a second home, a place where you make sure everyone is being treated properly and they are happy. We have a really good team, and they all work together to ensure that everyone is being looked after.

Emily

Emily

Job Title: Home Administrator Joined: 2022

What’s your job title?


Home Administrator


How long have you been with the company?


Since May 2022


What sort of duties do you have at work?


Supporting our home manager, Cristian, to ensure the smooth, effective service of the home! Other duties include being involved in looking after the residents' and staff's mental well-being by offering emotional support, friendship and advocacy.


What is your work experience / what are your qualifications in the care industry?


Previously worked for the NHS as 111 Health Advisor & Dental Practice Receptionist, also with a retail background in beauty, management, sales, marketing and training. I went to university and began studying Psychology and Counselling while living with my elderly grandmother and her partner, who had dementia. I have further qualifications in Counselling Skills and management, and I am currently studying Level 3 Health and Social Care. I have previously worked in another nursing home, but I left to join Acacia House as our Activities Coordinator, providing a range of diverse, inclusive, and person-centred activities suited to each and every resident, whether on a group basis or one-to-one. This also involved sourcing and booking Acacia's entertainment from external providers and arranging group outings to exciting places such as local farms, aquariums, coffee shops, and garden centres.


Tell us a little about yourself (hobbies/interests, etc.)


I'm always really pants at these autobiographical descriptions, but I would say something along the lines of "Hello, I'm Emily, easily excitable, passionate, empathetic and a people person. I love animals, especially cats and other small fluffy things, and I also have a daughter called Sasha who is 6 years old. Sasha loves to come to visit Acacia and refers to our residents as "The Grandmas and Grandpas" and enjoys getting involved with the activities, especially the arts and crafts club and our musical madness sessions. She has made some firm friends, and one of the "Grandpas" has taken her under his wing. Hobby-wise, I have a few, but I am usually happy to give anything a chance. But I do love swimming, reading, arts and crafts and chatting with a coffee. I have a keen interest in getting to know people, animals, psychology, and just making people happy, really. I'm not too sure what else to say!


What do you enjoy about working in a Nursing Home?


I love the togetherness between the residents and staff - it is a real team effort here - no day is the same, and it keeps me on my toes! I really treasure the ability to be able to make such a difference in people's lives, especially towards their last weeks, months or years - it is important to me that our residents feel valued, important, loved and respected and that they are enjoying their time here at Acacia.


What is your favourite thing about Acacia?


My favourite thing about Acacia is the friendly, family atmosphere. Everyone is loved and looked after as if they were our own grandparents/parents/siblings. The staff members are warm, approachable and genuine, which makes everyone feel at ease and very welcome - nothing is too much trouble, and everyone is eager to help out when needed.

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