Acacia House - Tenterden

Ashford Road, St Michaels, Tenterden TN30 6QA

Acacia House is part of a pleasant village community, with attractive gardens and a stylishly decorated interior and quality furnishings.

Registered for forty-seven service users, the home's experienced team are accustomed to the challenges of personalised care, with extensive nursing capabilities and taking pride in a friendly and respectful service.

Abode Care Homes are a respected provider with homes in Kent and Essex, delivering residential services that support an active and fulfilling lifestyle.

Happiness is homemade

Group: Abode Care Homes

Person in charge: Lisa Turner (Manager)

Local Authority / Social Services: Kent County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 47 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability

Specialist Care Categories: Alcohol Dependence (past or present) • Alzheimer's • Cancer Care • Colitis & Crohn's Disease • Epilepsy • Motor Neurone Disease • Multiple Sclerosis • Muscular Dystrophy • Orthopaedic • Parkinson's Disease • Stroke • Visual Impairment

Admission Information: Dependent on Assessment. Ages 55+.

Single Rooms: 45

Shared Rooms: 1

Rooms with ensuite WC: 33

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Acacia House - Tenterden: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.4 (maximum of 10) for Acacia House - Tenterden is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 20 Reviews over all time. This Average Rating is also the rating value for Acacia House - Tenterden in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 9 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.476 for Acacia House - Tenterden is calculated as follows: ( (119 Excellents x 5) + (94 Goods x 4) + (12 Satisfactorys x 3) ) ÷ 225 Ratings = 4.476

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.957 Points relating to the number of positive Reviews for Acacia House - Tenterden is based on 9 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 9.4 positive Reviews (47 registered maximum number of service users ÷ 5). 9 Reviews ÷ 9.4 Target = 0.957

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.4 Acacia House - Tenterden has a Review Score of 9.4 (9.433) from 20 Reviews


Average Ratings

  • Excellent
    10
  • Good
    9
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Acacia House - Tenterden?

  • Extremely LIKELY
    14
  • Likely
    6
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Acacia House - Tenterden

  • Daughter of Resident/Service User
    7
  • Friend of Resident/Service User
    4
  • Son of Resident/Service User
    3
  • Wife of Resident/Service User
    3
  • Resident / Service User
    2
  • more

I find Acacia House - Tenterden very accommodating and respectful of my father's care and needs. Everybody seems friendly and to take all service users needs into consideration (from what I see when I visit). Activities are varied and take all different physical needs into the programmes. Overall, my worry (which is natural) is eased by the way my father is cared for. If I've ever had any concerns they are addressed straight away.

How likely would you be to recommend Acacia House - Tenterden? Extremely Likely

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Average Rating:   5 out of 5

My friend initially came to this excellent care home for assessment after a prolonged stay in hospital which it is not an overstatement to say he nearly died.
At this time, myself and one other friend were at the point of 'caring' for him in ways that friends shouldn't have to, if you get my meaning? Embarrassing for me and more importantly my friend.
My friend's excellent response to the fantastic care he receives at this wonderful care home means I can now visit him as his friend again (rather than a carer).
I don't think you can put a price on that. It is now a pleasure to visit my friend in a much improved health condition - which is entirely down to the excellent care he gets in this home.

How likely would you be to recommend Acacia House - Tenterden? Extremely Likely

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Average Rating:   4.7 out of 5

I have visited my elderly friend several times now at Acacia house and am very pleased with the care he receives and the obvious happiness he enjoys there.

The staff are always welcoming and hospitable, they have a stressful job but they are positive and helpful. They know the residents well and make the community spirit something quite real.

My friend is a widower and was quite lonely before he arrived at Acacia House. Not any more.

How likely would you be to recommend Acacia House - Tenterden? Likely

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Average Rating:   4.2 out of 5

My father aged 89 has advanced dementia and doesn't communicate verbally but is very happy and smiles.
He loves listening to music and often taps his feet and sings in his own way.
He is very well respected and looked after by the staff. He is always clean and well dressed when we visit. His room and bathroom is always clean and fresh. We feel happy in the knowledge that he is being well looked after and cared for.

How likely would you be to recommend Acacia House - Tenterden? Extremely Likely

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Average Rating:   4.3 out of 5

Very homely service. Good staff and good all round.

How likely would you be to recommend Acacia House - Tenterden? Extremely Likely

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Average Rating:   5 out of 5

Excellent. The managers were all very helpful and made the process of admitting my mother very calm and orderly.

How likely would you be to recommend Acacia House - Tenterden? Extremely Likely

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Average Rating:   4.2 out of 5

My father came to Acacia House direct from the hospital. He has complex care needs and poor mobility. He settled in very quickly due to his care, his health has improved, along with his mobility, his diet and exercise is monitored. He is well cared for physically and emotionally. He is very happy with the care and attention he receives and this reassures me that he is well cared for.
His friends, like me, are amazed at how well he is now. The staff I meet are all friendly. There is a wide variety of activities available. The other residents I see when I visit all appear clean, tidy and appropriately dressed.

How likely would you be to recommend Acacia House - Tenterden? Extremely Likely

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Average Rating:   4.5 out of 5

Lisa Turner, Manager at Acacia House - Tenterden responded to this review on 30 Nov 2017:

Thank you for your positive comments.

I have been a resident for 5 months. My care has been excellent. I feel cared for physically and emotionally. All my needs are attended to by caring staff. My friends and family cannot believe how well I am now due to the attention I receive. I am fully mobile now where I was not before. I feel safe, well and happy.

How likely would you be to recommend Acacia House - Tenterden? Extremely Likely

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Average Rating:   4.6 out of 5

I took the unusual step of moving my Mother from a care home in a nearby town to Acacia House in May 2013. I visited regularly until my Mother's recent death and found the home to be friendly, customer-focussed and extremely caring.
My Mother whilst warm and engaging demonstrated challenging behaviour and the staff coped admirably and kindly. The Manager leads by example and is responsive and helpful with any concerns.
My Father spent the last few days of his life here too. It is an older style house which has a homely and inviting feel. Staff are all aware of the status and needs of individual residents and tailor their responses appropriately.
I recommend it extremely highly from my own family's experiences.

How likely would you be to recommend Acacia House - Tenterden? Extremely Likely

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Average Rating:   4.4 out of 5

Lisa Turner, Home Manager at Acacia House - Tenterden responded to this review on 20 Jun 2017:

Thank you for your kind words. It was a pleasure to look after both your dad and then your mum.

My father was cared for by the Manager and her team from October 2015 until January 2017. He had vascular dementia, which is a very challenging condition to manage. He was looked after very well and the staff had a good relationship with him. He never showed any signs of fear; in fact, quite the opposite. He enjoyed the staff popping in and out of his room, giving them cheeky remarks. The staff clearly liked him.

Dad was kept very clean and as well dressed as he would allow, not always cooperating with a choice of clothing, but that's dementia for you. He was also very well fed. If he was going through a "fussy" stage, the chef would often pop down with an alternative meal just to encourage him to eat!

Dad was treated with kindness and dignity. He was safe and secure. My family and I were able to visit him at any time, with no restrictions. When my elderly mother visited, the staff went out of their way to look after her, too.

Dad passed away peacefully on 7th Jan. Acacia House is a home with a heart.

How likely would you be to recommend Acacia House - Tenterden? Extremely Likely

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Average Rating:   4.5 out of 5

My father is very well cared for. Despite having advanced dementia and being immobile, his needs are always met and he is included in as much of the activity and interaction in the home as possible. He is kept presentable, well dressed, clean shaven etc. The staff are caring and always ready to chat to my father with a ready smile, even though he cannot engage in conversation. He appears very happy in the home and I am confident he is being well cared for.

How likely would you be to recommend Acacia House - Tenterden? Extremely Likely

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Average Rating:   4.4 out of 5

Lisa Turner, Home Manager at Acacia House - Tenterden responded to this review on 10 Nov 2016:

Thank you for your kind comments. I will pass these on to the team.

The staff are very caring and it is lovely to see them interacting with genuine feelings for the residents. They have endless patience and I have much admiration for them.

How likely would you be to recommend Acacia House - Tenterden? Extremely Likely

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Average Rating:   4.6 out of 5

Lisa Turner, Home Manager at Acacia House - Tenterden responded to this review on 04 Nov 2016:

Thank you for the comments. I will pass them on to the team.

The nursing care is excellent and the home is warm and comfortable. The food is of the highest standard. Nothing is too much trouble for the staff, they are quick to respond to a need and visitors are made most welcome.

How likely would you be to recommend Acacia House - Tenterden? Extremely Likely

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Average Rating:   4.4 out of 5

Lisa Turner, Home Manager at Acacia House - Tenterden responded to this review on 04 Nov 2016:

Thank you for your kind comments. I will pass them back to the team.

Pretty happy with the home, the cleanliness could have been better. My friend was happy there and seemed well looked after.

How likely would you be to recommend Acacia House - Tenterden? Likely

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Average Rating:   3.9 out of 5

Lisa Turner, Home Manager at Acacia House - Tenterden responded to this review on 04 Nov 2016:

Glad to hear your friend was looked after and happy. Sorry you felt the home could have been cleaner. We are working with the house keeping team to improve this.

My husband is looked after very well and is kept very safe. He is a very fussy eater but they always find him something that he likes. They are always very kind and thoughtful.

How likely would you be to recommend Acacia House - Tenterden? Likely

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Average Rating:   4.9 out of 5

Lisa Turner, Home Manager at Acacia House - Tenterden responded to this review on 02 Nov 2016:

Thank you for your kind comments. Will pass this on the team.

Appear to have seen a welcomed and good improvement in the level of activities undertaken keep this up.
Promised room improvement of new windows and blinds still not undertaken after 9 months.
Still not sure when this will be undertaken.
Heating in the room to erratic radiator valves need to be reviewed.
Carers seem warm and welcoming.

How likely would you be to recommend Acacia House - Tenterden? Likely

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Average Rating:   3.5 out of 5

Lisa Turner, Home Manager at Acacia House - Tenterden responded to this review on 02 Nov 2016:

Glad you are pleased with activities. Blinds will be replaced very shortly.

Friendly happy home.

How likely would you be to recommend Acacia House - Tenterden? Likely

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Average Rating:   4 out of 5

Very attentive care. Few teething problems when dad first became a resident with the cleanliness of the floor. The floor was changed from carpet to laminate which was an improvement. Staff are always helpful and caring. Staff were excellent in supporting dad in his recent bereavement.

How likely would you be to recommend Acacia House - Tenterden? Likely

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Average Rating:   4.3 out of 5

Lisa Turner, Home Manager at Acacia House - Tenterden responded to this review on 31 Oct 2016:

Thank you for your comments about how kind the staff are. Glad you are pleased with the new flooring.

As soon as my husband was admitted to the nursing home, the whole team went out of their way to make my husband as comfortable as possible. Also looked after us very well.

How likely would you be to recommend Acacia House - Tenterden? Extremely Likely

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Average Rating:   4.8 out of 5

All very kind and friendly. Freedom to do what I want.

How likely would you be to recommend Acacia House - Tenterden? Extremely Likely

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Average Rating:   5 out of 5

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Bed Vacancies

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Awards / Recognitions

January 2013

Gold Standard Framework

Recipient: Acacia House - Tenterden

Date: Tuesday 22 Jan 2013

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