Acacia House - Tenterden

Ashford Road, St Michaels, Tenterden TN30 6QA
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9.8 82 Reviews
  • Acacia House - Tenterden, Tenterden
Acacia House is part of a pleasant village community, with attractive gardens and a stylishly decorated interior and quality furnishings.

Registered for forty-seven service users, the home's experienced team are accustomed to the challenges of personalised care, with extensive nursing capabilities and taking pride in a friendly and respectful service.

Abode Care Homes are a respected provider with homes in Kent and Essex, delivering nursing and residential services that support an active and fulfilling lifestyle.

Happiness is homemade.
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Care Provided by Acacia House - Tenterden

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 47 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1650
  • Self-Funded Residential Dementia Care: from £1650
  • Self-Funded Nursing Care: from £1750
  • Self-Funded Nursing Dementia Care: from £1700
  • RESPITE Self-Funded Residential Care: from £1600
  • RESPITE Self-Funded Residential Dementia Care: from £1600
  • RESPITE Self-Funded Nursing Care: from £1697
  • RESPITE Self-Funded Nursing Dementia Care: from £1700

Dependent on individual assessment and room size required

These prices are only a guideline, please contact Acacia House - Tenterden to find out the exact price for your requirements.

Contact Acacia House - Tenterden to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Acacia House - Tenterden to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Group/Owner

Person in Charge

  • Cristian Tarus (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2025
  • Number of floors: 2

Room Information

  • Single Rooms (41)
  • Couples/Companion Rooms (3)
  • Single Rooms with Ensuite Wet Room (6)

Visiting

  • Please call ahead before visiting so that the flow of people into the home can be managed.

Parking

  • Onsite parking

Acacia House - Tenterden Reviews (82)

9.8

Acacia House - Tenterden has a Review Score of 9.8 (9.838) out of 10, based on 37 reviews in the last 2 years.
Over all time Acacia House - Tenterden has 82 reviews.

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Review from R A (Daughter of Resident) published on 17 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad was admitted to Acacia House on September 5th with complex nursing and care needs. It was a difficult time for us, very emotional and distressing. I cannot praise the management team highly enough. They are exemplary. They have looked after Dad with professionalism and compassion: It is rare
to find both these days, sadly. And the support and care they have extended to me has been over and above anything I have experienced before. Thank you!
Reply from Cristian Tarus, Home Manager at Acacia House - Tenterden
Thank you so much for your lovely words. We're really glad we could be there for your dad and your family during such a difficult time. It means a lot to know that our care and support made a…read more
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Review from M V (Daughter of Resident) published on 14 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father spent almost a month at Acacia House during the last few weeks of his life. He was terminal and deteriorating fast but I can honestly say that despite the circumstances, both my father and I were thoroughly pleased with the team, his room and his overall care. From the moment my father arrived
to the moment of his passing he was treated with dignity, respect and utmost care. The facilities are very clean and pleasant. The staff are patient and caring. They answered all of my questions and took the time to ensure I was kept in the loop with his treatment and medication. Overall, I am pleased with every aspect of his stay at Acacia House and would highly recommend it.
Reply from Cristian Tarus, Home Manager at Acacia House - Tenterden
Thank you so much for your kind words and for taking the time to share your experience. It was a privilege to care for your father during such a sensitive time. Our team is deeply committed to…read more
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Review from Nikki H (Daughter of Resident) published on 24 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
What a lovely place . My mum spent two weeks there . She loved it . Staff could not have been better . It was such a friendly and very caring home . I went on holiday without a worry . She has said if she ever has to back in she will only go there .
Reply from Cristian Tarus, Home Manager at Acacia House - Tenterden
Thank you so much for your kind words. It was a pleasure having your mother with us, and we're delighted she felt so at home. We'll make sure to share your lovely feedback with the team - it means a…read more
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Review from F G (Wife of Resident) published on 29 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Exceptional, does not have unpleasant smells. Food terrific. Management knows what they are doing. Best care home I have ever been in.
Reply from Cristian Tarus, Home Manager at Acacia House - Tenterden
Thank you so much for your wonderful feedback. We take great pride in providing a clean, welcoming environment, delicious meals, and person centred care. Your kind words mean a lot to our whole team.
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Review from Daniel C (Nephew of Resident) published on 27 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Your excellent care rehabilitated my aunt, enabling her to go back home, with support.
Reply from Cristian Tarus, Home Manager at Acacia House - Tenterden
Thank you very much for your kind words. We're so happy we could be part of your aunt's recovery and help her return home. Seeing her regain her independence is truly rewarding for all of us.
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Review from Karen W (Niece of Resident) published on 26 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our aunt stayed for three weeks and said that she had found her stay very relaxing. The staff were friendly, helpful and lovely to be around, they made her feel very welcome.
Her room had en-suite facilities and meant she was able to continue her independence at all times.
The food was very good
and a continuous supply of tea, biscuits and cake.
Before the stay our aunt was very negative about staying but has now said that she would definitely stay there again if she ever needed to.
Reply from Cristian Tarus, Home Manager at Acacia House - Tenterden
Thank you for sharing such lovely feedback about your aunt's stay with us. We're delighted to hear that she felt so welcome, comfortable, and well cared for during her time here. It's especially…read more
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Review from Peter H (Son of Resident) published on 26 August 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
I found the staff to be cheerful and professional. On the rare occasions I wanted to discuss any subject ranging from obtaining equipment to food requirements both the nursing staff and senior management were approachable and responsive.
When Dad had bouts of illness the staff communicated well and
responded quickly to the situation.
Dad's room was bright and airy and he settled in very quickly, forming a good bond with the staff. He found much happiness in his final few months and the family are grateful for the staff for making that possible.
Reply from Cristian Tarus, Home Manager at Acacia House - Tenterden
Thank you so much for your kind words. We're truly pleased to hear that your dad felt comfortable and supported during his time with us, and that our staff were able to make a positive difference for…read more
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Review from Christine G (Wife of Resident) published on 3 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband went in for respite care and sadly has not been able to come out. I have found every member of staff from the manager, admin, nurses, cleaners and all the wonderful carers to be engaged, cheerful and attentive to his and my needs. It is a pleasure to visit. My husband loves the home cooked
meals and the surroundings are always clean and tidy. If I think I have a problem it is always dealt with speedily and with care.
Reply from Cristian Tarus, Home Manager at Acacia House - Tenterden
Thank you so much for your kind words. We're honoured to care for your husband and are glad he is enjoying the meals and surroundings. It means a lot to the team to know you feel supported and…read more
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Review from Tim S (Son of Resident) published on 23 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We always feel mum is well cared for, looked after and safe.
As her needs increase the home has adapted to meet them and we take comfort from the fact that although mum is getting worse she is in a caring and safe place.
All the staff are polite and friendly.
Reply from Cristian Tarus, Home Manager at Acacia House - Tenterden
Thank you so much for your kind words. We're truly grateful for your trust in us and allow us to reassure you that as her needs change, we remain committed to supporting her with compassion and…read more
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Review from S B (Daughter of Resident) published on 15 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother spent 2 weeks at Acacia House for respite. They couldnt have done more for her and us. Very kind, professional and attentive team. Cleanliness and health and safety spot on. I visited twice per day for 2 weeks and always witnessed first class care for my mother and other residents. It's
homely and has a great atmosphere due to the wonderful care team. Always plenty of team members on hand. Always there to answer queries and provide support for us as a family.
Reply from Cristian Tarus, Home Manager at Acacia House - Tenterden
Thank you so much for your kind words. We're glad your mother felt comfortable and well cared for during her stay here. It means a lot to know our team's support made a difference to both her and your…read more
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Review from Mark L (Son of Resident) published on 28 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have chosen February as a month to review, but really this is for all of the past months because what the incredible staff do is consistent and give 100% to all the residents in Acacia House. every day. This has not changed since my mother came to stay in February 2023. In that time, my mother has
been cared for in a kind and compassionate way . All the staff , from the managers , to the nurses, to the kitchen staff and caregivers are genuinely beautiful humans giving of themselves to help the residents on their journey. Thank you so much.
Reply from Cristian Tarus, Home Manager at Acacia House - Tenterden
Thank you for your heartfelt review. It means so much to our team to know that our care and dedication make a difference. We are honoured to support your mother on her journey and will continue to…read more
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Review from R W (Son of Resident) published on 25 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been a resident at Acacia House for the past year. During that time it has become apparent that my wife and I now have an extended family which we are so grateful for. From the management, nurses, carers, general staff including cooks, laundry maintenance to cleaning staff and gardener.
I have nothing but praise for them all. My mother is generally in her room but am aware that one to one activities are maintained. A huge plus for my mother, would recommend Acacia House to all.
Reply from Cristian Tarus, Home Manager at Acacia House - Tenterden
Thank you so much for your kind words and recommendation. We are truly grateful to have your mother as part of our family at Acacia House . Our team takes great pride in providing compassionate care,…read more
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Review from E S (Daughter of Resident) published on 19 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother and I are very happy with the care our mum receives. She has been at Acacia for two years. The staff are very caring, respectful and attentive. We are kept up to date with any changes in Mum's condition and our wishes are respected. Management is very kind and approachable and I believe the
home to be well run. The food has improved over the two years and Mum is offered a balanced diet that is tailored to her needs. We're very happy with Acacia House.
Reply from Cristian Tarus, Home Manager at Acacia House - Tenterden
Thank you so much for your kind words. We're delighted to hear that you and your brother are happy with the care your mum receives at Acacia House. Our team is dedicated to providing compassionate and…read more
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Review from Lynette H (Sister of Resident) published on 19 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the moment you are met at the door you are made to feel welcome, all staff members are friendly and nothing is too much trouble, tea and coffee is always offered.
My sister always looks well cared for and comfortable, her room is also clean and her personal possessions are treated with respect.
I
cannot speak highly enough of Acacia House.
Reply from Cristian Tarus, Home Manager at Acacia House - Tenterden
Thank you so much for your wonderful feedback. It truly means a lot to us to hear that you feel welcome from the moment you arrive and that our team is providing the care and attention your sister…read more
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Review from Steve K (Friend of Resident) published on 14 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My friend has been a resident at Acacia House for 17 months following a spell in hospital due to deteriorating health. From the time he arrived he has received excellent care from the dedicated and professional on site team. Although he remains in poor health he has improved greatly since his arrival
which I feel is thanks to the care he receives. When I visit, there is always a homely feel to the property, helped by a warm welcome from the staff (along with a cup of coffee). Nothing is too much trouble when it comes to my friends care or in making me feel welcome when I visit. I am happy to recommend Acacia House to anyone in need of a Nursing Home that has a family feel and provides excellent care for its residents.
Reply from Cristian Tarus, Home Manager at Acacia House - Tenterden
Thank you so much for your kind words and thoughtful review. We are delighted to hear that your friend has experienced such great care and improvement since joining us at Acacia House. Our team is…read more
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Review from Carly S (Daughter of Resident) published on 11 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Acacia House are brilliant. Dad is end of life and has quite complex physical and mental health needs. They are making his final months dignified and less stressful for all of us. Their communication is brilliant, the care is brilliant, the medial support is brilliant. I really couldn't ask for more
for Dad at this time.
Reply from Cristian Tarus, Home Manager at Acacia House - Tenterden
Thank you so much for your kind words. It means a lot to us to know that we made a positive difference for your dad and your family during his time at Acacia House. Our team is truly dedicated to…read more
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Review from Rose T (Daughter of Resident) published on 31 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Fantastic- best by far for the standard of care, efficiency and staffing levels. Great communication, nothing ever too much trouble. Cannot fault in any way whatsoever. I regularly visit care homes in my profession and there are very few that even come close to this one. Thank you, Acacia!
Reply from Constantin Tarus, Home Manager at Acacia House - Tenterden
Thank you so much for your wonderful feedback! We're thrilled to hear that our commitment to high standards, communication and attentive care stands out to you. It means a lot to our team to know that…read more
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Review from M S (Son of Resident) published on 18 October 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
I always find the staff very helpful and attentive. When I visit I always get offered a drink and nothing seems to be much trouble.
Mum always says she enjoys the food that's given to her. Thank you.
Reply from Constantin Tarus, Home Manager at Acacia House - Tenterden
Thank you for your kind words. We're glad to hear that you feel well cared for during your visits and that your mum enjoys the food. I'll pass on your lovely feedback to the team - it will mean a lot…read more
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Review from Phil G (Son of Resident) published on 18 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Dad has been in Acacia for about a year, he really likes it as it has a homely feel. He was in a different care home previously which he didn't take to. But he does like this one. That gives me comfort and reassurance. From my perspective the staff are always welcoming, there is always a healthy
proportion of staff and there are activities daily where participation is optional. There was a recent excursion to a war memorial venue near Folkestone which Dad attended and enjoyed. The staff are good at keeping in touch when decisions need to be made and can't be more helpful and accommodating.
Reply from Constantin Tarus, Home Manager at Acacia House - Tenterden
Thank you so much for sharing your thoughts about your Dad's time at Acacia House. We're truly grateful that he feels at home here, and it's wonderful to know that he enjoys the environment and…read more
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Review from Helena T (Daughter of Resident) published on 18 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
This home is just so amazing. My mum is being cared for by this home and from staff to management they are all incredible. The level of care given to my mum, who is suffering from Alzheimer's, so can be difficult, never falters and they are always there to tend to my mum's needs. My family and I have
total peace of mind knowing that she is safe and cared for.
Reply from Constantin Tarus, Home Manager at Acacia House - Tenterden
Thank you so much for your kind words. We are truly honoured to care for your mum and it means the world to us that you and your family feel at peace knowing she's in good hands. Our team is dedicated…read more
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Current Review Score: 9.8 (9.838)

Overview of Review Score

The Review Score of 9.8 (9.838) out of 10 for Acacia House - Tenterden is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 37 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 37 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.838 for Acacia House - Tenterden is calculated as follows: ( (358 Excellents x 5) + (58 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 421 Ratings = 4.838
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Acacia House - Tenterden is based on 37 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 47 registered maximum number of service users is 9.4, which has been reached with 37 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 Sep 2017

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (2)

Meet the Team (3)

Cristian

Cristian

Job Title: Home Manager Joined: 2022

What is your job title?


I am the Registered Home Manager


How long have you been with the company?


I have been working for Abode Care Homes since November 2015


What sort of duties do you have at work?


Day-to-day managing of the home, ensuring that the highest quality of care is being offered to everyone as well as making sure that my residents and staff are happy.


What is your work experience/what are your qualifications in the care industry?


I started as a carer here in 2015 before qualifying for my UK PIN in 2016, I was then working as a nurse on both day and night shifts. I was then promoted to the position of Deputy Manager and lastly to that of Home Manager.


Tell us a little about yourself.


I like peace and quiet, watching films, cycling, playing football, going on long walks and exploring the world.


What do you enjoy about working in a Nursing Home?


The fact that we can make a difference and we can be there for people in need.


What is your favourite thing about Acacia?


It feels like a second home, a place where you make sure everyone is being treated properly and they are happy. We have a really good team and they all work together to ensure that everyone is being looked after.

Emily

Emily

Job Title: Home Administrator Joined: 2022

What’s your job title?


Home Administrator


How long have you been with the company?


Since May 2022


What sort of duties do you have at work?


Supporting our home manager, Cristian, to ensure the smooth, effective service of the home! Other duties include being involved in looking after the residents' and staff's mental well-being by offering emotional support, friendship and advocacy.


What is your work experience / what are your qualifications in the care industry?


Previously worked for the NHS as 111 Health Advisor & Dental Practice Receptionist, also with a retail background in beauty, management, sales, marketing and training. I went to university and began studying Psychology and Counselling while living with my elderly grandmother and her partner, who had dementia. I have further qualifications in Counselling Skills and management, and I am currently studying Level 3 Health and Social Care. I have previously worked in another nursing home, but I left to join Acacia House as our Activities Coordinator, providing a range of diverse, inclusive, and person-centred activities suited to each and every resident, whether on a group basis or one-to-one. This also involved sourcing and booking Acacia's entertainment from external providers and arranging group outings to exciting places such as local farms, aquariums, coffee shops, and garden centres.


Tell us a little about yourself (hobbies/interests, etc.)


I'm always really pants at these autobiographical descriptions, but I would say something along the lines of "Hello, I'm Emily, easily excitable, passionate, empathetic and a people person. I love animals, especially cats and other small fluffy things, and I also have a daughter called Sasha who is 6 years old. Sasha loves to come to visit Acacia and refers to our residents as "The Grandmas and Grandpas" and enjoys getting involved with the activities, especially the arts and crafts club and our musical madness sessions. She has made some firm friends, and one of the "Grandpas" has taken her under his wing. Hobby-wise, I have a few, but I am usually happy to give anything a chance. But I do love swimming, reading, arts and crafts and chatting with a coffee. I have a keen interest in getting to know people, animals, psychology, and just making people happy, really. I'm not too sure what else to say!


What do you enjoy about working in a Nursing Home?


I love the togetherness between the residents and staff - it is a real team effort here - no day is the same, and it keeps me on my toes! I really treasure the ability to be able to make such a difference in people's lives, especially towards their last weeks, months or years - it is important to me that our residents feel valued, important, loved and respected and that they are enjoying their time here at Acacia.


What is your favourite thing about Acacia?


My favourite thing about Acacia is the friendly, family atmosphere. Everyone is loved and looked after as if they were our own grandparents/parents/siblings. The staff members are warm, approachable and genuine, which makes everyone feel at ease and very welcome - nothing is too much trouble, and everyone is eager to help out when needed.

Anu

Anu Merin

Job Title: RGN Joined: 2021

Registered Nurse

Frequently Asked Questions about Acacia House - Tenterden

What types of Care is Acacia House - Tenterden registered for?

Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability, Visual / Hearing Impairment & Eating Disorders are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Acacia House - Tenterden have?

There are 41 Single Rooms and 3 Couples/Companion Rooms.

What are the Facilities & Services at Acacia House - Tenterden?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Acacia House - Tenterden to the centre of Tenterden?

1.4 mile(s) as the crow flies, distance by road may be significantly further.

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