Acacia House - Tenterden

Ashford Road, St Michaels, Tenterden TN30 6QA
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9.8 88 Reviews
  • Acacia House - Tenterden, Tenterden
Acacia House is a welcoming nursing home in the charming village of St Michaels, Tenterden, offering a safe, homely, and supportive environment where every resident is treated with kindness, dignity, and respect, just like a valued family member.

The home provides 24-hour residential, nursing, and dementia care for up to 47 residents, delivered by a dedicated team of registered nurses and experienced carers who take time to understand each individual’s life story, preferences, and needs. Care is person-centred, supporting independence, comfort, and wellbeing while ensuring residents feel valued, listened to, and secure.

Most bedrooms include en-suite facilities, with residents encouraged to personalise their space with meaningful belongings to create a true sense of home. Many rooms overlook beautiful landscaped gardens and peaceful outdoor areas for relaxation and fresh air.

Daily life at Acacia House is engaging, sociable, and fulfilling. A vibrant activities programme offers entertainment, creative sessions, and meaningful social opportunities, carefully tailored to residents' interests, abilities, and wellbeing.

Nutritious, home-cooked meals are freshly prepared each day, with menus adapted to personal tastes, dietary needs, and cultural preferences.

Family involvement is warmly welcomed, with a strong emphasis on partnership, communication, and maintaining close connections with loved ones.

Award-Winning Care

Excellence in care has been recognised both nationally and internationally. Leadership at the home received the prestigious Global Award for “The Most Outstanding Boutique Care Home Manager in the World in 2025”. The home was also a finalist in the South-East Region of the Great British Care Awards 2025, in the Ancillary Worker category, recognising outstanding dedication across the wider care team.

At Acacia House, residents are not just cared for — they become part of a family.
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Care Provided by Acacia House - Tenterden

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 47 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1650
  • Self-Funded Residential Dementia Care: from £1650
  • Self-Funded Nursing Care: from £1750
  • Self-Funded Nursing Dementia Care: from £1700
  • RESPITE Self-Funded Residential Care: from £1600
  • RESPITE Self-Funded Residential Dementia Care: from £1600
  • RESPITE Self-Funded Nursing Care: from £1697
  • RESPITE Self-Funded Nursing Dementia Care: from £1700

Dependent on individual assessment and room size required

These prices are only a guideline, please contact Acacia House - Tenterden to find out the exact price for your requirements.

Contact Acacia House - Tenterden to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Acacia House - Tenterden to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Cristian Tarus (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2026
  • Number of floors: 2

Room Information

  • Single Rooms (41)
  • Couples/Companion Rooms (3)
  • Single Rooms with Ensuite Wet Room (6)

Visiting

  • Please call ahead before visiting so that the flow of people into the home can be managed.

Parking

  • Onsite parking

Acacia House - Tenterden Reviews (88)

9.8

Acacia House - Tenterden has a Review Score of 9.8 (9.834) out of 10, based on 39 reviews in the last 2 years.
Over all time Acacia House - Tenterden has 88 reviews.

Overall Experience
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Reviewer Connection to Acacia House - Tenterden
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Total of 88, showing 41-60
Review from Laura R (Daughter of Resident) published on 14 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been my mother's full-time and live in carer since my dad died last July. She missed my dad very much and is bereaved (still). The support, encouragement, professionalism and insight they of Acacia gave to my mum in care just for 3 days was exemplary and second to none. I cant thank you enough.
Mum will be returning very soon, it helps me very much and she enjoys it too.
Reply from Constantin Tarus, Home Manager at Acacia House - TenterdenThank you so much for your kind words - we absolutely love having your mother come to stay with us for her respite care, she is wonderful and brightens all of our days. We can't wait for her next stay with us.
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Review from Tracy S (Daughter of Resident) published on 7 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been a resident at Acacia House since 2020, and during that time the care has been everything I had hoped for. It was an extremely difficult transition for my mum at a difficult time for everyone during the pandemic. My experience with the staff from carers to management has mostly been very
positive.
We have experienced some complications and difficulties with a person who visits Mum and this has been handled with a lot of care and even more patience by the manager of Acacia House.
The care staff and nurses are always so friendly and happy to accommodate any wishes for Mum, sometimes in difficult circumstances.
I am very confident that she is getting the best care possible. Thank you to the manager and his staff.
Reply from Cristian Tarus, Home Manager at Acacia House - TenterdenThank you very much for your kind words and for trusting us with the care of your mother. We will continue to spread our positivity throughout the home and keep everyone safe and happy. Thank you for your continuous support and we look forward to seeing you soon.
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Review from B D (Brother-in-law of Resident) published on 8 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister-in-law and brother-in-law always seem to be happy and content considering their circumstances. Their care has never been questioned and the staff are excellent. It is a very happy environment for them to be in.
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Review from K P (Goddaughter of Resident) published on 25 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
A warm welcome via phone, asking if it's okay to visit my godfather. On arrival, I was greeted with a smile from a lovely admin member of staff who offered me a cup of drink. Very friendly home. My exit from the home was extremely nice.
Reply from Cristian Tarus, Home Manager at Acacia House - TenterdenThe whole team would like to thank you for your review. We always have a positive attitude and will continue to make sure that everyone is feeling welcomed into our home.
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Review from A C (Daughter of Resident) published on 13 October 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father has advanced dementia. The manager, nurses and carers are caring, kind and patient. They seem conscientious and committed to maintaining and improving the service they provide. We receive a warm welcome when we visit. The home has a 'homely' atmosphere rather than a 'clinical' one. I feel
my father is safe at Acacia House care home.
Reply from Constantin Tarus, Home Manager at Acacia House - TenterdenThank you so much for your kind words, we love having your father here with us - he always brings sunshine to our days! We continually strive for excellence at Acacia so it is great to hear that you are happy with our service. Looking forward to seeing you soon.
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Review from Ellen C (Sister of Resident) published on 8 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I love the friendliness of everyone, how you are welcomed like family and I can see a big difference in my brother. He is clean and happy and that makes me happy because I know he is being looked after and he is safe. I couldn't comment on food as I have not been there at meal times. As for drink, the
staff are always giving him drinks.
Reply from Cristian Tarus, Home Manager at Acacia House - TenterdenThank you very much for your kind words. Acacia House's ethos is to make everyone feel that they are at home, where they are safe and comfortable. It is highly motivating seeing family members, such as yourself, visiting and spending quality time with their loved ones. Looking forward to seeing you soon.
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Review from C H (Partner of Resident) published on 13 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My partner has been in care for a year now. He settled in straight away and the staff have always been smiley and helpful. I feel very happy with his care. They have lots of activities in which residents can choose to take part in or not. Lovely gardens too.
Reply from Cristian Tarus, Home Manager at Acacia House - TenterdenThank you very much for your review. As you know, it is a pleasure to look after your partner and we are continuously working towards improving the quality of our service. I will let the staff members know that you appreciate their positive attitude and efficiency, I'm sure this will make them smile even more. Thank you very much again for taking the time to give us a review.
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Review from N R (Daughter of Resident) published on 4 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad has settled in very nicely and seems so happy.
We cannot fault the service and care of the management and the staff.
They are all wonderful and we feel there is a lovely family atmosphere whenever we visit.
Reply from Cristian Tarus, Home Manager at Acacia House - TenterdenThank you very much for taking the time to leave a review and for your kind words. At Acacia House, we try to make everyone feel as part of our family which includes residents, staff members and family members. Thank you again for your kind words, I will make sure that this will be passed on to the team.
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Review from E T (Daughter of Resident) published on 8 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The amazing manager and all his staff here have been amazing! What a great family feel, they have all created. We call the manager our guardian angle as he has helped us with speed, kindness, compassion and security. He couldn't be happier with Acacia House. Our Mum too is settling in nicely with the
help of the kind staff.
Reply from Cristian Tarus, Home Manager at Acacia House - TenterdenThank you very much for your kind words. We see everyone here as part of our big family and we are lucky to have the opportunity of making the family grow bigger and bigger with such wonderful people like your mother and her daughters.
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Review from D W (Sister of Resident) published on 25 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Visiting my brother was made a lot easier for me than I thought it would be. The management and the staff are second to none! Couldn't have wished for a better place for my brother to have his final days. The care and attention he received was amazing. We were kept informed of everything we needed to
know without any problems. When my brother passed away they contacted me immediately. Value for money yes, but it was funded on the NHS.
Reply from Cristian Tarus, Home Manager at Acacia House - TenterdenThank you very much for your kind words. It was our pleasure getting to meet you and your brother, who shall not be forgotten. Don't forget that our door is always open if you would like to visit.
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Review from Deborah K (Daughter of Resident) published on 13 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum came to Acacia House first for respite. The carers at the home gave notice, so Mum had to stay. It was unclear for a while if she would be able to stay, but luckily for us, she did. 18 months down the line, my dad's health became worse, and he had to go and stay at Acacia House after coming out
of the hospital. Acacia House has been amazing. We love the staff and can't fault it. If we do need to discuss something that may not feel quite right, we feel that we can and that it will be sorted.
Reply from Cristian Tarus, Home Manager at Acacia House - TenterdenThank you very much for your kind words. We are more than happy to look after your mother and father and our main goal is to ensure that we do our best to keep everyone safe and happy.
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Review from Sue W (Wife of Resident) published on 7 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot praise the manager and his staff highly enough. They treat everyone with care and respect and are always so welcoming when I visit my husband. Everywhere is clean and tidy with nowhere off limits. Although I obviously miss my husband very much, I am happy in the knowledge that he is loved and
cared for at Acacia House and feel that we are all members of the Acacia family.
Reply from Cristian Tarus, Home Manager at Acacia House - TenterdenThank you very much for your kind words. I will make sure the rest of the team will be made aware of your feedback.
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Review from Robbie D (Son of Resident) published on 28 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been with Acacia House for several years now. I feel that the staff at 'Acacia House' have been very supportive to mum throughout her stay. I have chatted with the staff on many occasions both in person and over the phone and can honestly say that I've been regularly kept in the loop regarding
mum's time spent there, activities she participates in and what she eats etc. This is a well-run care home and I have some peace of mind knowing she is being well looked after.
Reply from Constantin Tarus, Home Manager at Acacia House - TenterdenMany thanks for your review it is very much appreciated. It is lovely to see Mum accepting more of our 1.1 activities which is a huge improvement.

Kind regards
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Review from A M (Daughter of Resident) published on 14 December 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are all very friendly and helpful. Mum had a fall 2 weeks ago and they have all been marvellous. They have a lot of patience. I can visit or ring whenever I choose.
Reply from Constantin Tarus, Home Manager at Acacia House - TenterdenWe are so pleased that Mum is back to her usual self again, and we always enjoy our phone conversations.
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Review from Nicola H (Daughter of Resident) published on 25 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We cannot praise the staff at Acacia House highly enough. Dad is warm and comfortable at all times. As family members, we are welcomed every time we visit. Every resident is treated individually and with respect.
Reply from Constantin Tarus, Home Manager at Acacia House - TenterdenHi Nicola,

Many thanks for the review, we are happy to have you and your family as part of the Acacia family!
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Review from Carol M (Ex Family Member) published on 12 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My ex-husband went to Acacia House in September 2020. He has a downstairs room where he can see visitors through his window. This is all due to Covid restrictions. However, I have been in contact with him via phone calls and our son and daughter in law have been able to visit through the window. He
is very well looked after, and the Entertainment Manager has filled his days with many activities as well as organising video calls where we can chat with him face to face. Our main priority was that he was safe and this has been Acacia House’s priority too. The staff are very happy to inform us of his health and well-being. He enjoys mealtimes and interacts well with staff and other residents. Overall he has settled very well at Acacia House which is very reassuring.
Reply from Nichola Boxall, Home Manager at Acacia House - TenterdenThat's lovely to hear, thank you for taking the time to share your experience - much appreciated - Nikki.
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Review from Cynthia A (Wife of Resident) published on 25 January 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband was in Acacia House for end of life care. I was overwhelmed by the care and kindness shown to both myself and my husband. The staff were exemplary. They were checking on my husband very frequently to talk to him and see if he needed a drink or food even though he was barely conscious most
of the time. I could not have chosen a better care home with more caring staff.
Reply from Nikki Boxall, Acting Home Manager at Acacia House - TenterdenThank you for your kind words, it is much appreciated.
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Review from M M (Wife of Resident) published on 11 January 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
They are treated like it's their home and have the freedom to walk around the home which is vital for people with Alzheimer's. Also I have only ever seen kindness from the staff. It's a happy friendly place.
Reply from Deojit Persand, Home Manager at Acacia House - TenterdenThank you for taking the time to leave a review, it is our pleasure looking after your husband. Kind regards.
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Review from Colin H (Son of Resident) published on 4 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Acacia House is a very caring establishment that looked after my mother with love and dignity. She had a lovely room of which she was very proud and prior to COVID19 enjoyed so much stimulating activity. Especially achieving a lifetime ambition of a helicopter ride!
The staff did their best for my
mother until the end - they were her friends!
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Review from Marilyn P (Wife of Resident) published on 21 May 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everyone was extremely caring and went the extra mile due to the Covid-19 pandemic, because of the lockdown the staff did video calls and everything to keep in touch with the family. All the staff were cheerful and the atmosphere was of one big happy and caring family. A big thank you to the whole team,
you made such a difference.
Reply from Debbie Green, Acting Home Manager at Acacia House - TenterdenThank you so much for your kind words and feedback. It was a pleasure and we are happy to hear our caring family atmosphere came across, even with the current restrictions.
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Current Review Score: 9.8 (9.834)

Overview of Review Score

The Review Score of 9.8 (9.834) out of 10 for Acacia House - Tenterden is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 39 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 39 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.834 for Acacia House - Tenterden is calculated as follows: ( (376 Excellents x 5) + (64 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 445 Ratings = 4.834
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Acacia House - Tenterden is based on 39 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 47 registered maximum number of service users is 9.4, which has been reached with 39 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 Sep 2017

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (4)

Meet the Team (2)

Cristian

Cristian Tarus

Job Title: Home Manager Joined: 2022

What is your job title?


I am the Registered Home Manager


How long have you been with the company?


I have been working for Abode Care Homes since November 2015


What sort of duties do you have at work?


Day-to-day managing of the home, ensuring that the highest quality of care is being offered to everyone as well as making sure that my residents and staff are happy.


What is your work experience/what are your qualifications in the care industry?


I started as a carer here in 2015, before qualifying for my UK PIN in 2016. I was then working as a nurse on both day and night shifts. I was then promoted to the position of Deputy Manager and lastly to that of Home Manager.


Tell us a little about yourself.


I like peace and quiet, watching films, cycling, playing football, going on long walks and exploring the world.


What do you enjoy about working in a Nursing Home?


The fact that we can make a difference, and we can be there for people in need.


What is your favourite thing about Acacia?


It feels like a second home, a place where you make sure everyone is being treated properly and they are happy. We have a really good team, and they all work together to ensure that everyone is being looked after.

Emily

Emily

Job Title: Home Administrator Joined: 2022

What’s your job title?


Home Administrator


How long have you been with the company?


Since May 2022


What sort of duties do you have at work?


Supporting our home manager, Cristian, to ensure the smooth, effective service of the home! Other duties include being involved in looking after the residents' and staff's mental well-being by offering emotional support, friendship and advocacy.


What is your work experience / what are your qualifications in the care industry?


Previously worked for the NHS as 111 Health Advisor & Dental Practice Receptionist, also with a retail background in beauty, management, sales, marketing and training. I went to university and began studying Psychology and Counselling while living with my elderly grandmother and her partner, who had dementia. I have further qualifications in Counselling Skills and management, and I am currently studying Level 3 Health and Social Care. I have previously worked in another nursing home, but I left to join Acacia House as our Activities Coordinator, providing a range of diverse, inclusive, and person-centred activities suited to each and every resident, whether on a group basis or one-to-one. This also involved sourcing and booking Acacia's entertainment from external providers and arranging group outings to exciting places such as local farms, aquariums, coffee shops, and garden centres.


Tell us a little about yourself (hobbies/interests, etc.)


I'm always really pants at these autobiographical descriptions, but I would say something along the lines of "Hello, I'm Emily, easily excitable, passionate, empathetic and a people person. I love animals, especially cats and other small fluffy things, and I also have a daughter called Sasha who is 6 years old. Sasha loves to come to visit Acacia and refers to our residents as "The Grandmas and Grandpas" and enjoys getting involved with the activities, especially the arts and crafts club and our musical madness sessions. She has made some firm friends, and one of the "Grandpas" has taken her under his wing. Hobby-wise, I have a few, but I am usually happy to give anything a chance. But I do love swimming, reading, arts and crafts and chatting with a coffee. I have a keen interest in getting to know people, animals, psychology, and just making people happy, really. I'm not too sure what else to say!


What do you enjoy about working in a Nursing Home?


I love the togetherness between the residents and staff - it is a real team effort here - no day is the same, and it keeps me on my toes! I really treasure the ability to be able to make such a difference in people's lives, especially towards their last weeks, months or years - it is important to me that our residents feel valued, important, loved and respected and that they are enjoying their time here at Acacia.


What is your favourite thing about Acacia?


My favourite thing about Acacia is the friendly, family atmosphere. Everyone is loved and looked after as if they were our own grandparents/parents/siblings. The staff members are warm, approachable and genuine, which makes everyone feel at ease and very welcome - nothing is too much trouble, and everyone is eager to help out when needed.

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