Acacia House - Tenterden

Ashford Road, St Michaels, Tenterden TN30 6QA
Review Us
9.8 88 Reviews
  • Acacia House - Tenterden, Tenterden
Acacia House is a welcoming nursing home in the charming village of St Michaels, Tenterden, offering a safe, homely, and supportive environment where every resident is treated with kindness, dignity, and respect, just like a valued family member.

The home provides 24-hour residential, nursing, and dementia care for up to 47 residents, delivered by a dedicated team of registered nurses and experienced carers who take time to understand each individual’s life story, preferences, and needs. Care is person-centred, supporting independence, comfort, and wellbeing while ensuring residents feel valued, listened to, and secure.

Most bedrooms include en-suite facilities, with residents encouraged to personalise their space with meaningful belongings to create a true sense of home. Many rooms overlook beautiful landscaped gardens and peaceful outdoor areas for relaxation and fresh air.

Daily life at Acacia House is engaging, sociable, and fulfilling. A vibrant activities programme offers entertainment, creative sessions, and meaningful social opportunities, carefully tailored to residents' interests, abilities, and wellbeing.

Nutritious, home-cooked meals are freshly prepared each day, with menus adapted to personal tastes, dietary needs, and cultural preferences.

Family involvement is warmly welcomed, with a strong emphasis on partnership, communication, and maintaining close connections with loved ones.

Award-Winning Care

Excellence in care has been recognised both nationally and internationally. Leadership at the home received the prestigious Global Award for “The Most Outstanding Boutique Care Home Manager in the World in 2025”. The home was also a finalist in the South-East Region of the Great British Care Awards 2025, in the Ancillary Worker category, recognising outstanding dedication across the wider care team.

At Acacia House, residents are not just cared for — they become part of a family.
Show Acacia House - Tenterden on the Map

Care Provided by Acacia House - Tenterden

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 47 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1650
  • Self-Funded Residential Dementia Care: from £1650
  • Self-Funded Nursing Care: from £1750
  • Self-Funded Nursing Dementia Care: from £1700
  • RESPITE Self-Funded Residential Care: from £1600
  • RESPITE Self-Funded Residential Dementia Care: from £1600
  • RESPITE Self-Funded Nursing Care: from £1697
  • RESPITE Self-Funded Nursing Dementia Care: from £1700

Dependent on individual assessment and room size required

These prices are only a guideline, please contact Acacia House - Tenterden to find out the exact price for your requirements.

Contact Acacia House - Tenterden to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Acacia House - Tenterden to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Cristian Tarus (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2026
  • Number of floors: 2

Room Information

  • Single Rooms (41)
  • Couples/Companion Rooms (3)
  • Single Rooms with Ensuite Wet Room (6)

Visiting

  • Please call ahead before visiting so that the flow of people into the home can be managed.

Parking

  • Onsite parking

Acacia House - Tenterden Reviews (88)

9.8

Acacia House - Tenterden has a Review Score of 9.8 (9.834) out of 10, based on 39 reviews in the last 2 years.
Over all time Acacia House - Tenterden has 88 reviews.

Overall Experience
  • 67
  • 20
  • 1
  • 0
  • 0
Date Published
  • 88
  • 10
  • 21
  • 39
  • 49
Reviewer Connection to Acacia House - Tenterden
  • 28
  • 14
  • 12
  • 8
  • 4
  • 3
  • 3
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 88, showing 21-40
Review from Lynette H (Sister of Resident) published on 19 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the moment you are met at the door you are made to feel welcome, all staff members are friendly and nothing is too much trouble, tea and coffee is always offered.
My sister always looks well cared for and comfortable, her room is also clean and her personal possessions are treated with respect.
I
cannot speak highly enough of Acacia House.
Reply from Cristian Tarus, Home Manager at Acacia House - TenterdenThank you so much for your wonderful feedback. It truly means a lot to us to hear that you feel welcome from the moment you arrive and that our team is providing the care and attention your sister deserves. Your kind words are a great encouragement to our staff, and we sincerely appreciate you taking the time to share them. Thank you for your support.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Steve K (Friend of Resident) published on 14 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My friend has been a resident at Acacia House for 17 months following a spell in hospital due to deteriorating health. From the time he arrived he has received excellent care from the dedicated and professional on site team. Although he remains in poor health he has improved greatly since his arrival
which I feel is thanks to the care he receives. When I visit, there is always a homely feel to the property, helped by a warm welcome from the staff (along with a cup of coffee). Nothing is too much trouble when it comes to my friends care or in making me feel welcome when I visit. I am happy to recommend Acacia House to anyone in need of a Nursing Home that has a family feel and provides excellent care for its residents.
Reply from Cristian Tarus, Home Manager at Acacia House - TenterdenThank you so much for your kind words and thoughtful review. We are delighted to hear that your friend has experienced such great care and improvement since joining us at Acacia House. Our team is dedicated to creating a warm, welcoming, and homely environment for both our residents and their loved ones, so it's wonderful to know that this has been your experience. We truly appreciate your recommendation and look forward to continuing to provide the best possible care for your friend.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Carly S (Daughter of Resident) published on 11 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Acacia House are brilliant. Dad is end of life and has quite complex physical and mental health needs. They are making his final months dignified and less stressful for all of us. Their communication is brilliant, the care is brilliant, the medial support is brilliant. I really couldn't ask for more
for Dad at this time.
Reply from Cristian Tarus, Home Manager at Acacia House - TenterdenThank you so much for your kind words. It means a lot to us to know that we made a positive difference for your dad and your family during his time at Acacia House. Our team is truly dedicated to providing compassionate, dignified care, and your feedback reinforces why we do what we do. Thank you for taking the time to leave such a thoughtful review - we truly appreciate it.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Rose T (Daughter of Resident) published on 31 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Fantastic- best by far for the standard of care, efficiency and staffing levels. Great communication, nothing ever too much trouble. Cannot fault in any way whatsoever. I regularly visit care homes in my profession and there are very few that even come close to this one. Thank you, Acacia!
Reply from Constantin Tarus, Home Manager at Acacia House - TenterdenThank you so much for your wonderful feedback! We're thrilled to hear that our commitment to high standards, communication and attentive care stands out to you. It means a lot to our team to know that our efforts make a positive difference, especially from someone with your experience. We're grateful for your kind words and will continue to uphold the level of care you've described. Thank you very much.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from M S (Son of Resident) published on 18 October 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
I always find the staff very helpful and attentive. When I visit I always get offered a drink and nothing seems to be much trouble.
Mum always says she enjoys the food that's given to her. Thank you.
Reply from Constantin Tarus, Home Manager at Acacia House - TenterdenThank you for your kind words. We're glad to hear that you feel well cared for during your visits and that your mum enjoys the food. I'll pass on your lovely feedback to the team - it will mean a lot to them! If there's anything more we can do, please let us know.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Phil G (Son of Resident) published on 18 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Dad has been in Acacia for about a year, he really likes it as it has a homely feel. He was in a different care home previously which he didn't take to. But he does like this one. That gives me comfort and reassurance. From my perspective the staff are always welcoming, there is always a healthy
proportion of staff and there are activities daily where participation is optional. There was a recent excursion to a war memorial venue near Folkestone which Dad attended and enjoyed. The staff are good at keeping in touch when decisions need to be made and can't be more helpful and accommodating.
Reply from Constantin Tarus, Home Manager at Acacia House - TenterdenThank you so much for sharing your thoughts about your Dad's time at Acacia House. We're truly grateful that he feels at home here, and it's wonderful to know that he enjoys the environment and activities, including the recent trip to the war memorial. Hearing that Acacia has given you comfort and reassurance means everything to us. Our team strives to be supportive and welcoming, and we are glad to know that you feel well-informed and confident in the care your Dad receives. We will pass on your kind words to the staff, as they will be touched to hear how much their efforts are appreciated. Thank you again for your trust and for allowing us to be part of your Dad's journey.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Helena T (Daughter of Resident) published on 18 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
This home is just so amazing. My mum is being cared for by this home and from staff to management they are all incredible. The level of care given to my mum, who is suffering from Alzheimer's, so can be difficult, never falters and they are always there to tend to my mum's needs. My family and I have
total peace of mind knowing that she is safe and cared for.
Reply from Constantin Tarus, Home Manager at Acacia House - TenterdenThank you so much for your kind words. We are truly honoured to care for your mum and it means the world to us that you and your family feel at peace knowing she's in good hands. Our team is dedicated to providing the best possible care, especially for residents like your mum, and we are grateful for your appreciation. We will make sure to pass on your wonderful feedback to the whole team. Thank you again for your support and trust.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Maureen D (Niece of Resident) published on 2 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt was transferred to Acacia House from hospital for an assessment as her needs have now increased. The welcome she, and I, received was so warm and friendly that she settled in immediately.
Her room is charming and equipped with everything to make her comfortable and she is enjoying the food
and her appetite has increased.
Without exception, every member of staff we have encountered has been kind, caring, extremely professional and helpful and I commend them highly.
She will be moving back to the area she has always lived in and I just wish we could pick up Acacia House and put it down there.
Thank you all for looking after her.
Reply from Constantin Tarus, Home Manager at Acacia House - TenterdenOn behalf of the team at Acacia, I would like to extend our heartfelt gratitude for the time and effort you kindly took to review us. It is an absolute pleasure having your aunt here and we are delighted that she settled in so well and has found her appetite again - we've found that good food always makes the world of difference to life's trials! Making our home as friendly and welcoming as possible is paramount to us, not just for our residents, but for our visitors too so receiving such wonderful feedback really means a lot to us. We wish you and your aunt every happiness upon her return to her hometown.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J L (Sister of Resident) published on 13 September 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My sister, who is 88 years of age and has a very serious medical condition, has been happily settled at Acacia House since mid-February 2024. She has been shown great kindness and understanding from both the carers and the nurses and I would never have imagined that she would have been so happy and
comfortable in a nursing home. She now does not want to be anywhere else. The happy atmosphere at Acacia House is apparent as soon as one enters the building and I must say that credit should be given to the manager who, one gets the impression, is liked and greatly respected by the staff in equal measure. This is not an easy balance to maintain when running such an operation.
Reply from Cristian Tarus, Home Manager at Acacia House - TenterdenThank you for sharing your sister's experience at Acacia House. It's wonderful to hear she's so happy and well cared for. The kindness of the staff and the positive atmosphere clearly make a big difference, and it's great to see our team recognised for their dedication.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Holly R (Granddaughter of Resident) published on 6 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
When visiting my Grandad for the first time, I was welcomed by the lovely home administrator who straight away took us to see him. She was very personable and spoke confidently about how my Grandad was and what he had been up to.
During my visit, I noticed that the atmosphere was calm and welcoming
and that everyone was well looked after. Staff were going above and beyond to make us and my Grandad comfortable. A member of staff who was tending to the garden even offered to bring a table and chairs outside for us, so that my Grandad could sit comfortably.
Overall, we are very happy with the care my Grandad is receiving, he seems happy and settled.
Reply from Constantin Tarus, Home Manager at Acacia House - TenterdenThank you so much for your kind words. We're thrilled to hear that you had a positive experience during your visit and that your Grandad is happy and settled. Our team works hard to create a welcoming and comfortable environment, and it's wonderful to know that the little touches, like bringing a table and chairs outside, made a difference for your family. We truly appreciate your feedback and are grateful for the opportunity to care for your Grandad. If there's anything else we can do to support you or him, please don't hesitate to let us know!
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from N M (Grandson of Resident) published on 28 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at Acacia House provide amazing care and support for my grandma who has been a resident for almost a year. They have fantastic standards across the board, from cleanliness to in-house entertainment, quality of care and hosting for visitors. We are always welcomed with the warmest reception
and they are very attentive throughout our visit. My grandma has fully settled and is very happy with her new set-up and the friends she has around her.


The staff really can't do enough for you, and the events they put on are so well organised with amazing setups - the summer Wild West party was a great representation of the lengths they go to make such an effort for their residents and family. Cannot speak highly enough of this place. Thank you to all who provided the reassurance that my grandma is so well looked after and thought of.

Reply from Cristian Tarus, Home Manager at Acacia House - TenterdenThank you so much for your wonderful feedback! We are thrilled to hear that your grandma is happy and settled at Acacia House, and it's great to know that our team's efforts to provide exceptional care and memorable experiences are making a positive impact. We're delighted that you enjoyed the Wild West party and appreciate your kind words about our staff. Your reassurance means the world to us, and we'll continue to do everything we can to ensure your grandma and all our residents feel well-cared for and at home. Thank you again for your support!
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Linda C (Daughter of Resident) published on 27 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum always received loving and respectful care throughout her two years at Acacia. When she passed in August the staff were excellent. Taking care of Mum, and me. I am so grateful for all everyone did for her.
Reply from Cristian Tarus, Home Manager at Acacia House - TenterdenThank you so much for your kind review. It was our privilege to care for your mother, and we're glad we could provide the support she needed. Your trust means the world to us, and we're grateful for the opportunity to be there for you and your mother.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from A C (Power of Attorney of Resident) published on 25 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Good morning I cannot thank all the staff for the care they give to my friend it's outstanding he was first placed at Acacia House from hospital to give me respite and time to find a permanent placement, after a couple of weeks off my friend being at Acacia House we were all so pleased with his progress
happiness well-being we made arrangements for him to stay permanently, it was a difficult decision but it was the best one all the staff I think a lot of they are all kind look after my friend so well I will always be grateful.
Reply from Constantin Tarus, Home Manager at Acacia House - TenterdenThank you very much for your review. We are working together with our residents and family members in order to ensure that everyone is safe and happy in a friendly environment. It is our pleasure to look after your friend as he is brightening our days with his positive attitude.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S W (Wife of Resident) published on 22 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff were friendly and efficient.
Extremely coordinated care home.
Pleasant atmosphere.
Wholesome food.
Needs catered for.
Reply from Constantin Tarus, Home Manager at Acacia House - TenterdenThank you for taking the time to review our home, it was an absolute joy having your husband stay with us and we are always here for you if needs be.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Yvette M (Wife of Resident) published on 30 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff always very helpful.
Great security and attentive of patients and visitors. Very good interaction with patient's activities.
Reply from Cristian Tarus, Home Manager at Acacia House - TenterdenThank you very much for your feedback. We are trying our best to make everyone feel as part of our family and ensure that everyone's safety and well-being is maintained.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Kelly K (Daughter of Resident) published on 30 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our lovely Dad has been at Acacia House since 2020 and we can’t fault the care that he has been given. The staff are so attentive and kind and have really taken the time to get to know our dad’s personality. Their kindness shines through and we are so grateful to know that he is in such great hands.
There have been many changes since he came and the home continues to strive to be the best it can be and is continually assessing and improving. We have absolute confidence that our dad is in the best place in such difficult circumstances.
Reply from Cristian Tarus, Home Manager at Acacia House - TenterdenThank you very much for your kind words. Acacia House's goal is to ensure that the quality of our service is maintained and that we are continuously working hard, embracing new ideas and changes that would help us get better and better. As we always do, all feedback received will be shared during our staff meetings, so again, thank you very much for taking the time to leave a review.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from M N (Daughter of Resident) published on 22 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The current manager and his team have turned the home around. They genuinely care about the families as well as the residents. They are very friendly and approachable and always easy to get on with.
The home is clean as are the residents no matter what time of day you visit, and the residents are a
lot more relaxed under the current management team.
Reply from Cristian Tarus, Home Manager at Acacia House - TenterdenThank you very much for your review. Every member of our team works really hard and it is our goal to ensure that the standards of care are maintained, always trying to improve by implementing new ideas, promoting good practice and learning from our mistakes. Again, we could not thank you enough for these kind words.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from K E (Friend of Resident) published on 22 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always a pleasant feeling after visiting. Staff and management very respectful and kind. Clean and calm environment.
Reply from Cristian Tarus, Home Manager at Acacia House - TenterdenThank you very much for taking the time to leave a review. We will continue to work hard so we can always improve the quality of our service and maintain everyone's safety and happiness.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from A H (Friend of Resident) published on 28 March 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We are only a friend but visit once or twice a week. We have found the staff to be polite, helpful and caring.
Reply from Constantin Tarus, Home Manager at Acacia House - TenterdenThank you for your kind review. We are really happy to hear you think positively of our staff members - our ethos here at Acacia is to treat everyone as we wish to be treated ourselves - we consider our residents as our extended family!
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Nathan L (Grandson of Resident) published on 15 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandfather has been a member of the Acacia House family since June 2023, and despite the experience being very difficult for him leaving his own home after living 60+ years in the same place, Acacia House has made the transition seamless. I can’t thank the management team or the staff enough for
the dignity and respect my grandfather continues to receive on a daily basis. I heard so many horror stories of care homes that I was very against the idea, but can attest that my worries based on my experience were unfounded. If your family member manages to get a placement here you are blessed because it really is an amazing place with truly amazing people working there.
Reply from Cristian Tarus, Home Manager at Acacia House - TenterdenThank you very much for your lovely review. Here at Acacia House, it is our mission to treat everyone as we would like to be treated ourselves, and it has made our day to hear that you are happy with the standard of care your grandfather receives. Hope you'll have a lovely day, and looking forward to seeing you soon.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.8 (9.834)

Overview of Review Score

The Review Score of 9.8 (9.834) out of 10 for Acacia House - Tenterden is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 39 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 39 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.834 for Acacia House - Tenterden is calculated as follows: ( (376 Excellents x 5) + (64 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 445 Ratings = 4.834
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Acacia House - Tenterden is based on 39 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 47 registered maximum number of service users is 9.4, which has been reached with 39 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 Sep 2017

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (4)

Meet the Team (2)

Cristian

Cristian Tarus

Job Title: Home Manager Joined: 2022

What is your job title?


I am the Registered Home Manager


How long have you been with the company?


I have been working for Abode Care Homes since November 2015


What sort of duties do you have at work?


Day-to-day managing of the home, ensuring that the highest quality of care is being offered to everyone as well as making sure that my residents and staff are happy.


What is your work experience/what are your qualifications in the care industry?


I started as a carer here in 2015, before qualifying for my UK PIN in 2016. I was then working as a nurse on both day and night shifts. I was then promoted to the position of Deputy Manager and lastly to that of Home Manager.


Tell us a little about yourself.


I like peace and quiet, watching films, cycling, playing football, going on long walks and exploring the world.


What do you enjoy about working in a Nursing Home?


The fact that we can make a difference, and we can be there for people in need.


What is your favourite thing about Acacia?


It feels like a second home, a place where you make sure everyone is being treated properly and they are happy. We have a really good team, and they all work together to ensure that everyone is being looked after.

Emily

Emily

Job Title: Home Administrator Joined: 2022

What’s your job title?


Home Administrator


How long have you been with the company?


Since May 2022


What sort of duties do you have at work?


Supporting our home manager, Cristian, to ensure the smooth, effective service of the home! Other duties include being involved in looking after the residents' and staff's mental well-being by offering emotional support, friendship and advocacy.


What is your work experience / what are your qualifications in the care industry?


Previously worked for the NHS as 111 Health Advisor & Dental Practice Receptionist, also with a retail background in beauty, management, sales, marketing and training. I went to university and began studying Psychology and Counselling while living with my elderly grandmother and her partner, who had dementia. I have further qualifications in Counselling Skills and management, and I am currently studying Level 3 Health and Social Care. I have previously worked in another nursing home, but I left to join Acacia House as our Activities Coordinator, providing a range of diverse, inclusive, and person-centred activities suited to each and every resident, whether on a group basis or one-to-one. This also involved sourcing and booking Acacia's entertainment from external providers and arranging group outings to exciting places such as local farms, aquariums, coffee shops, and garden centres.


Tell us a little about yourself (hobbies/interests, etc.)


I'm always really pants at these autobiographical descriptions, but I would say something along the lines of "Hello, I'm Emily, easily excitable, passionate, empathetic and a people person. I love animals, especially cats and other small fluffy things, and I also have a daughter called Sasha who is 6 years old. Sasha loves to come to visit Acacia and refers to our residents as "The Grandmas and Grandpas" and enjoys getting involved with the activities, especially the arts and crafts club and our musical madness sessions. She has made some firm friends, and one of the "Grandpas" has taken her under his wing. Hobby-wise, I have a few, but I am usually happy to give anything a chance. But I do love swimming, reading, arts and crafts and chatting with a coffee. I have a keen interest in getting to know people, animals, psychology, and just making people happy, really. I'm not too sure what else to say!


What do you enjoy about working in a Nursing Home?


I love the togetherness between the residents and staff - it is a real team effort here - no day is the same, and it keeps me on my toes! I really treasure the ability to be able to make such a difference in people's lives, especially towards their last weeks, months or years - it is important to me that our residents feel valued, important, loved and respected and that they are enjoying their time here at Acacia.


What is your favourite thing about Acacia?


My favourite thing about Acacia is the friendly, family atmosphere. Everyone is loved and looked after as if they were our own grandparents/parents/siblings. The staff members are warm, approachable and genuine, which makes everyone feel at ease and very welcome - nothing is too much trouble, and everyone is eager to help out when needed.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Acacia House - Tenterden to verify any information. View our terms and conditions. Acacia House - Tenterden has an Enhanced Service - more info.