Ashurst Park Care Home

Fordcombe Road, Fordcombe, Tunbridge Wells TN3 0RD
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9.8 68 Reviews
  • Ashurst Park Care Home, Tunbridge Wells
Ashurst Park cares for older people and is able to offer superb palliative care.

The home is situated in the Kent countryside, just five miles from Tunbridge Wells and is conveniently located for local amenities and public transport. In 2017 the home won several Tunbridge Wells in Bloom Awards for iths beautiful gardens and planting.

The care home is located on the edge of Fordcombe village and is surrounded by landscaped gardens. In 2016, Ashurst Park was completely renovated to create a charming and characterful place to live.

Bedrooms at Ashurst Park are single occupancy, though some are large enough for couples to share. A number of bedrooms have en-suite facilities and all have television and telephone points and are linked to a nurse call system.

Ashurst Park has several quiet lounges including one with a grand piano, while the home has several TV lounges for residents to use. They can also enjoy traditional home cooked food in separate dining areas, where they can socialise with others, while all meals are prepared on-site by chefs who are able to cater for all dietary requirements.

A qualified chiropodist and complementary therapies regularly visit the home, which also has its own salon, run by an experienced hair stylist.

An activities therapist provides a varied programme of activities. These are organised in close consultation with residents and relatives to ensure that there is always something for everyone to enjoy.
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Care Provided by Ashurst Park Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 53 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £2500 – £4000
  • Self-Funded Residential Dementia Care: £2500 – £4000
  • Self-Funded Nursing Care: £2500 – £4000
  • Self-Funded Nursing Dementia Care: £2500 – £4000
  • RESPITE Self-Funded Residential Care: £2500 – £4000
  • RESPITE Self-Funded Residential Dementia Care: £2500 – £4000
  • RESPITE Self-Funded Nursing Care: £2500 – £4000
  • RESPITE Self-Funded Nursing Dementia Care: £2500 – £4000

These prices are only a guideline, please contact Ashurst Park Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Jomina Gilles (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 18+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1997
  • Last Refurbishment: 2016
  • Number of floors: 2

Room Information

  • Single Rooms (47)
  • Couples/Companion Rooms (3)
  • Single Rooms with Ensuite Wet Room (47)

Ashurst Park Care Home Reviews (68)

9.8

Ashurst Park Care Home has a Review Score of 9.8 (9.847) out of 10, based on 13 reviews in the last 2 years.
Over all time Ashurst Park Care Home has 68 reviews.

Overall Experience
  • 54
  • 12
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Date Published
  • 68
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Reviewer Connection to Ashurst Park Care Home
  • 27
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  • 5
  • 5
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
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Total of 68, showing 21-40
Review from F H (Brother of Resident) published on 20 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister has been cared for at Ashurst Park for the last few months, since undergoing surgery for a bleed on the brain. We are so grateful for the care they have taken, and they have been very supportive to the family while she is recovering from this operation and other problems. I would like to thank
all the staff there for their continued support during difficult times for us all.
Reply from Ashurst Manager, Home Manager at Ashurst Park Care Home

Thank you so much for the good feedback about the service provided at Ashurst Park Care Home. Our team works tirelessly to ensure a good quality of care provided. It is always a great pleasure seeing the positive feedback which will enlighten the enthusiasm of our teams. We appreciate your time and effort to complete the review.

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Review from K B (Sister of Resident) published on 8 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The manager has shown exemplary care and consideration for my sister, who has been placed temporarily at Ashurst. We, as a family, are most grateful, and it is our collective hope that our sister's wish to remain there is facilitated.
Reply from Sam Chontow, TBC at Ashurst Park Care Home

Thank you for your wonderful feedback about the manager at Ashurst Park Care Home. We truly value each and every resident to ensure we provide excellent care, and we really appreciate you taking the time to give us your thoughts.

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Review from J A (Daughter of Resident) published on 8 November 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother became a resident in July 2020 a difficult time for everyone. The manager and her team were caring right from the start, mum was treated with respect and dignity by all the staff. When mum passed away everyone was so kind and said such lovely things about her even though I know she could be
tricky at times. Thank you all.
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Review from Stuart T (Son of Resident) published on 23 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Thank you to everyone at Ashurst Park for taking care of my father. His quality of life improved dramatically when he moved in, he was well fed, always clean and tidy and well looked after, nothing was too much trouble for the staff and they made him feel like part of the family. From all of our family
to yours, we can't thank you enough for what you have done.
Reply from Ashurst Manager, Home Manager at Ashurst Park Care Home

Hello Stuart, thank you for your wonderful feedback about your recent experience at Ashurst Park Care Home. Our residents' well-being is our main priority and it is great to hear that you were so pleased with the quality of our care.

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Review from Kiera D (Granddaughter of Resident) published on 30 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Gramps has been living at Ashurst Park for nearly 2 months now and it’s genuinely such a lovely place. It is always absolutely spotlessly clean. The food looks and smells lovely, you know it must be when the staff eat it too! The bedrooms are a nice size with plenty of storage. The staff are absolutely
amazing! The manager has been incredible and nothing is too much trouble. Gilbert is amazing with Gramp’s health. One staff member always has a funny story to tell us about what Gramps has been up to. And two staff members are just amazing at arranging stuff to do and keeping the residents entertained! There’s always something going on with live music, quizzes, painting, drawing and bingo! I and my husband have ended up joining in a few times as they make it so fun! Thank you all for taking such good care of Gramps!
Reply from Ashurst Manager, Home Manager at Ashurst Park Care Home

Thank you for posting this fantastic review about Ashurst Park.
It is wonderful to hear the positive experience you had, in particular the gratitude you have shown to the staff.

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Review from Helen B (Daughter of Resident) published on 6 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident at this home for two months now and I am so pleased with the standard of care received and provided by the helpful and efficient staff, for whom no request is too much trouble. This home really feels like a proper home, and every time I have visited my mother she has been
mixing with other residents has been dressed well and her room and en-suite bathroom have been spotlessly clean. I always arrive unannounced and am made to feel very welcome. The lounge area has a vaulted ceiling and has a bright and airy feel. The furnishings are tastefully done with none of those awful hospital-style chairs. In other words, it’s a nice place to visit as well as live. I’m looking forward to going into the gardens when the weather improves. My mother has a very pleasant room with a door onto the rear garden. The dining area is very spacious with round tables and plenty of room for wheelchairs. I really can’t fault the place at all and wholeheartedly recommend it.
Reply from Ashurst Manager, Home Manager at Ashurst Park Care Home

Thank you for taking the time to review us, we're very pleased to know that you've had such a positive experience with Ashurst Park Care Home. We are delighted to hear we are going above and beyond for our residents we care for.

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Review from Christopher W (Son of Resident) published on 27 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother, aged 99, has been a resident for some 23 years and maybe the longest client. I have always been pleased with the level of care and genuine affection with which she is treated by the staff. Communication is first class whenever an issue of medical care, vaccination, and similar arises. Upon
visits, my mother has always appeared well cared for. The home has been able to safeguard her health through the pandemic. In summary, I have always been pleased with her placement.
Reply from Ashurst Manager, Home Manager at Ashurst Park Care Home

Thank you for taking the time to write a review about the care provided by the Ashurst Park team. It's so good to hear that you are happy with the care and love your Mum is receiving from our team. It's wonderful feedback, our team will very much appreciate this.

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Review from James O (Brother of Resident) published on 24 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We first came across this care home when my mother stayed for 6-months in 2019. This time my sister needed their care and, although she was only there for a short while, the care standard was excellent again. The staff can’t do enough for you. My sister hadn’t been able to sleep in a bed for about 15-years,
they managed to get her in bed and comfortable and she slept well. They did everything they could to make my sisters’ last few days comfortable and she passed away peacefully with all her family around her. A superb home in beautiful surroundings, I would recommend it to anyone.
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Review from Ruth K (Sister of Resident) published on 21 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Although my sister was only a resident for a very short time at Ashurst. All of the staff were absolutely wonderfully caring, helpful, and compassionate. We chose Ashurst as they had also looked after my mother until she passed away there in 2019. I would recommend the home to anyone.
Reply from Philip Klor, RM at Ashurst Park Care Home

Thank you so much for your lovely review. We very much value the feedback we receive, as this allows us to continually review our service.

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Review from Karen W (Daughter of Resident) published on 20 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been with Ashurst Park Care Home for 25-years this year, arriving as a lady in her mid-50s following a sudden illness. My mum has continued to blossom and flourish at Ashurst Park Care Home which is and always has been very much her home. The staff always do the very best they can for the
residents and should be applauded and congratulated on how they have managed the last two years during Covid-19. I would and in fact have recommended Ashurst Park Care Home to anyone looking for long term care for their loved one.
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Review from P S (Son of Resident) published on 3 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Dad has been a resident since October 2021. The care has been fantastic, he has been very happy and he's improved significantly since being under the care. He enjoys the singer who performs on Mondays. The engagement between the staff at Ashurst Park and its residents is very good.
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Review from P H (Son of Resident) published on 26 November 2021 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
The home is clean and tidy. My mum enjoys doing jigsaws in the home, and the staff take an active interest in this by helping her and adding a few pieces to the jigsaw. This keeps my mums mind active. My mum has made friends with a number of the residents and the staff. My mum enjoys the food in the
home; there is always a choice for each meal.
Reply from Harry Inglis, RM at Ashurst Park Care Home

Thank you for your review. The wellbeing team have really made an effort over the past 18-months considering the challenges Covid has presented.

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Review from Madeline E (Power of Attorney of Resident) published on 23 April 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have two residents in Ashhurst Park Care Home for whom I hold power of attorney. The ambience and decor of the home is bright and welcoming and cleanliness is key. The carers and particularly the nursing staff are patient and understanding. I am kept informed of any concerns that arise by telephone
as I live some distance away. I particularly would like to express my confidence in the manager who is totally involved with the residents' care but is also very supportive of me and is always available if I have any concerns.
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Review from Iain A (Brother of Resident) published on 29 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My lovely sister spent the last week of her life at Ashurst Park in October 2020, having spent two weeks respite care in July/August at a time when we didn't know how near the end she really was. She was looked after with the utmost care and love by all the staff. The Ashurst manager and her staff
really seemed to understand her health and emotional situation. I believe, they took her to their hearts, and indeed, they still talk about her now. She was a true and devout Christian, and she was given a dignified and loving send-off with a bible reading in her room as she peacefully slipped away. Her family give all our thanks to you and your colleagues, who made her final days so peaceful.
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Review from Ian D (Son of Resident) published on 29 January 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
Although Mum only ended up staying at Ashurst Park for 3 weeks before passing on, the staff there were wonderful to deal with. They were completely open and accomodating to our own needs and requests, understanding how difficult the decision of placing a loved one into care can be for the family.
In
this Covid age, we never visited Mum at Ashurst Park but set in the Kent countryside, I'm not sure that there is a lovelier place to spend our twilight years.
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Review from Claire H (Daughter of Resident) published on 10 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father was admitted to Ashurst Park after his discharge from the hospital. The care home manager gave us great confidence when we had a meeting with her and I felt relieved that Dad was under her care. The deputy manager and the whole care team are just wonderful and treated my father with the utmost
respect and dignity during his stay. They were so kind to my mother and always made her feel welcome. She always had a lovely cup of tea waiting for her and loved her chats with the staff. Dad loved the food and kept raving about it, so much so that Mum and I were tempted to book a room ourselves! I would not hesitate in recommending Ashurst Park, headed by the most amazing manager who has a brilliant team.
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Review from David J (Son of Resident) published on 4 June 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum lived at Ashurst Park Care Home for just over 2 years, she was completely immobile and had to be hoisted between bed and chair. During her time here she came to view the staff as friends, they treated her respectfully and with friendliness. We as relatives were always made to feel welcome and
the staff always had time to answer any questions we had. Mum never wanted to go into the lounge and spent her time in her room and the staff always popped in regularly to have a chat with her and see if she needed anything. Having experienced other care homes with other relatives, I know that not all care homes are of the same standard, but I would highly recommend Ashurst Park Care Home to anybody considering options for their loved ones.
Reply from Alison Geddes, Marketing at Ashurst Park Care Home

Thank you for your positive comments about our home, it is touching to hear what a lovely relationship was built between your Mum and family and our dedicated team. We are pleased that you'd recommend Ashurst Park to others. Thanks again for your review, best wishes to you and your family.

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Review from Lisa L (Daughter of Resident) published on 12 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care that my Dad received was first class. From the moment he arrived to when he passed away. The staff and manager made him feel comfortable and treated him with dignity. I would not hesitate to recommend this care home to friends and family. The care home and staff are five stars.
Reply from Alison Geddes, Marketing Administrator at Ashurst Park Care Home

Thank you for your wonderful comments about our home, it is good to hear how well our team cared for your father. Your feedback will be passed onto the Home Manager and the team who will be touched by your kind words. Thanks again, and best wishes to you and your family.

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Review from Jane C (Daughter of Resident) published on 22 February 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care and love my Mum has received during the past couple of months has been “Second to None”. Having reached the fantastic age of 99yrs sadly her body became more and more frail, during this period everyone at Ashurst Park did their utmost to make her feel comfortable, pain-free, warm, safe and
very much loved.
At no point did I feel anxious or worried about her care and all the staff from the manager down were so easy to talk to and ask questions of. The whole family are so very grateful for the compassionate way in which she was cared for. Thank you to everyone.
Reply from Tessa Matthews, brighterkind at Ashurst Park Care Home

Thank you for taking the time to write down your thoughts about the care provided by the Ashurst Park team. The really do live our caring values every single day. It's so good to hear that the care and love your Mum received was second to none during her stay at the home. 99yrs is indeed an amazing age to reach. It sounds as though your Mum not only had the support of the team at the home but also a very lovely and compassionate family too.

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Review from S S (Wife of Resident) published on 30 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are friendly.


The manager has his finger on the pulse. The atmosphere is 'homely' - not at all like a hospital or impersonal hotel.


Gardens are used well in the summertime with outdoor activities.


Carers put on an excellent pantomime for the residents.

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Current Review Score: 9.8 (9.847)

Overview of Review Score

The Review Score of 9.8 (9.847) out of 10 for Ashurst Park Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 13 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.847 for Ashurst Park Care Home is calculated as follows: ( (130 Excellents x 5) + (17 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 150 Ratings = 4.847
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Ashurst Park Care Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 53 registered maximum number of service users is 10.6, which has been reached with 13 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 Apr 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

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