Broad Oak Manor Care Home

There is a good range of activities available even to those that aren't mobile.

The staff always makes the visitors welcome, very happy, friendly.

They have been very sensitive and understanding for my mum coming into the care home for the first time and helping her feel safe and happy and able to make friends again and now feeling this is her home.

Highly recommend this care home to anyone.

My mother-in-law moved to Broad Oak Care Home in August 2022 after stays in the hospital and other rehab and assessment units. We wanted to find her the best home that she could be happy and comfortable in, so we arranged to view the home, it's a beautiful home with lovely gardens and very comfortable rooms throughout the home. We picked Broad Oak and arranged for mum to move there. After a settling-in period, she now loves living there and gives us peace of mind too, the staff are so lovely, very friendly and very caring. It's lovely that we can join in as a family in some of the activities they put on, especially at certain times of the year like Christmas etc. Mum is happy and comfortable loves all the staff and feels that it is also her safe place! Thoroughly recommend this home!

Mum came into the home in August. We have been very happy with all the care she has received. The staff are very caring and friendly.

From speaking to the call centre, to my aunt's admission, we have received a first-class service. Everything was arranged over the busy Christmas period and she arrived at Broad Oak on the 4th January. When we visited on the 23rd December we were given a comprehensive tour of the home and everything was fully explained regarding her stay and the treatment she would receive. The staff go out of their way to make us feel welcome when visiting and always willing to answer any questions we may have. My aunt is treated with kindness and respect and the staff are very attentive to her needs. Broad Oak has a very warm feeling and we know we could not have found a better place for her. Her room has a beautiful view over the grounds with the sun streaming through the window. Perfect!

Very happy since my brother moved here. He has settled well, and the staff are caring and treat us all with respect.

You can't beat it. I can't criticise it. Nothing wrong with it.

Very friendly staff, polite and accommodating. Couldn't wish for my brother to be in a better care home. He is enjoying the activities and spending time in the lovely gardens. My auntie is also in Broad Oak Manor and settling in well.

I have been a resident at Broad Oak Manor for a few years and from the beginning, I have always been happy with the care and the home's facilities. I am very happy with the cleanliness of the home, as well as the variety of activities. I cannot fault the food at all.

Very happy with how loved and cared for, my nan is here. All the staff are so lovely and welcoming. Any concerns I do have, are addressed and sorted straight away and it has become like our family home. My nan is our world and we are happy she is treated very well here.

When my husband and I came to the care home, we had no idea of what lay ahead. Like most care homes they were short-staffed, especially at night. Also, there was little time for one-to-one caring. My husband is severely deaf so only a few other people bothered to speak to him and he became quite lonely.

I would recommend Broad Oak Manor to anyone. When my mother had to have an operation In September 2021, I came to Broad Oak for 7-weeks of respite care. My mother now needed respite care, so I thought this is the best place for both of us. I was so pleased with the care I received last time. All of the staff cannot do enough for me and my mother, and it gives me peace of mind that she is being cared for properly.

Although it is hard to be totally bed-bound, my aunt has been well treated. The activities coordinator has been excellent giving her one to one attention, very impressed with her. In the past, my aunt's personal preferences re television have not always been noted, which given that is all she has is a shame but much better now. Flowers need to be kept where she is able the see them! Generally, very impressed with all staff.

All I can say is what a wonderful caring and dedicated team. The residents are very blessed to have this. Thank you all.

The longer someone stays there the more likely they will become the same.

At present, I would not be recommending this home until new staff and management are in place and morale has improved.

In my experience, the care home gives good value for money and has looked after my cousin well! I have found the staff helpful and polite and always willing to be helpful. They have been particularly helpful following my cousin's recent passing. I would recommend this home to others.

From day one of Dad being at Broad Oak he has been looked after. Always clean and freshly dressed every day. Dad prefers his own company, so the staff always make sure the TV is on and food is taken to his room. Staff are friendly and the room is always clean and freshly made.