Broad Oak Manor Care Home

Broak Oak Close, Arnolds Lane, Sutton-at-Hone, Dartford DA4 9HF
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9.8 71 Reviews
  • Broad Oak Manor Care Home, Dartford
Broad Oak Manor is a beautiful Edwardian manor house set within a peaceful village, providing residential, nursing and short stay care, including palliative and convalescence care. The home is CQC registered to provide care for over and under 65 years. It's not far from the busy M25 and A2.

There are lots of places where residents can seek out company or enjoy a little quiet time, with the home having a cosy feel whilst retaining charming period features. They can get their hair or nails done in the salon, settle down with a book in the quiet lounge, or join in with an activity. The home is surrounded by lovely landscaped gardens.

A varied food menu is available, and meals can be enjoyed in a dining room, though residents can choose to eat in the privacy of the bedroom if desired. Snacks, lighter options and homemade cakes are available throughout the day as well as a night bite menu.

The home always listens carefully to what the residents have to say, especially when it comes to planning activities. Pamper sessions, flower arranging, movie nights, and arts and crafts among the many activities that residents can choose from seven days a week, including those who are less mobile.

Follow the home on Facebook to find out more about the great things that go on day to day. Search 'Bupa UK Broad Oak Manor Care Home'.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 42 Service Users

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Helona Begum (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Home is registered for over and under 65 years.
  • Ages 50+

Care Home Design/Build

  • Purpose Built: No
  • Number of floors: 2

Room Information

  • Single Rooms (42)
  • Couples/Companion Rooms with Ensuite Wet Room (1)

Visiting

  • There’s plenty for residents and families to do in the area. Within easy reach are Darenth Country Park, Bluewater, and St John’s Jerusalem – a National Trust chapel and gardens. There’s also a fishing complex and a clay-pigeon shooting range close by.

Parking

  • There’s plenty of on-site parking.

Broad Oak Manor Care Home Reviews (71)

9.8

Broad Oak Manor Care Home has a Review Score of 9.8 (9.824) out of 10, based on 16 reviews in the last 2 years.
Over all time Broad Oak Manor Care Home has 71 reviews.

Overall Experience
  • 45
  • 23
  • 1
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Date Published
  • 71
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Reviewer Connection to Broad Oak Manor Care Home
  • 25
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  • 5
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Total of 71, showing 41-60
Review from J W (Niece of Resident) published on 2 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was delighted to see the quality, decor and care in the new care home my aunt had been moved to. I visit her as regularly as I can when I am in the area. I live nearly 500 miles away and I was very impressed and thank you dearly for taking her into your care. God bless.
Reply from Greta Narbutaityte, Customer Adviser at Broad Oak Manor Care Home

Thank you for taking the time to leave such lovely feedback. It is always a delight to hear from family members feeling like their loved one is cared for and looked after.

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Review from Doris M (Resident) published on 18 September 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Nice to see old faces again, also to enjoy some fun. Also, it gives my daughter a break.
It's a pleasant view from our windows in the garden.
Look forward to our meals.
Reply from Greta Narbutaityte, Customer Adviser at Broad Oak Manor Care Home

Thank you for your comments, we are very happy to hear you are enjoying yourself while in our care.

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Review from E L (Resident) published on 18 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I can't think of anything negative aside from waiting a long time when staff are 'buzzed'. I do realise that not everyone can have their meds attended to at the same times.
I am about to transfer to a physio unit and will miss not only the room but most of all the staff, who are incredibly warm and
responsive.
Reply from Greta Narbutaityte, Customer Adviser at Broad Oak Manor Care Home

Thank you for your feedback. There is always something we can improve so we really appreciate you taking the time to leave your comments.

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Review from Marilou M (Wife of Resident) published on 16 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was very pleased that my husband had very caring staff to care for him on Broad Oak Manor. I found the staff had acted professionally, understanding and compassionate and tolerant with my husband's needs. I hope that my husband hasn't been much of a headache to them. I'm very grateful to all the staff,
also Broad Oak Manor is a very ideal place in a nice setting in the community.
Reply from Greta Narbutaityte, Customer Adviser at Broad Oak Manor Care Home

Thank you for your praise, Marilou.

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Review from Linda L (Daughter of Resident) published on 14 May 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum was admitted to Broad Oak Manor Care Home in October 2017. After all the horror stories about care homes we were naturally concerned about her care and treatment but we had had two unsolicited recommendations from a friend and a doctor so we entrusted her to their care. We were not disappointed,
she was treated kindly and professionally and with dignity throughout her stay and her end of life care and support for her family were second to none.
Reply from Greta Narbutaityte, Customer Adviser at Broad Oak Manor Care Home

Thank you for your kind words. It is always nice to hear from family members feeling like their loved one has been cared for and looked after. Thank you for trusting Broad Oak Manor with your mother's care.

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Review from S A B (Daughter of Resident) published on 4 December 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care provided was exemplary, the staff were very sympathetic and considerate to both our mother and to us. They treated Mum with compassion even in the most distressing situations as she was bedridden. Their many kindnesses made her stay comfortable and contented. We were informed of the changes
in mother's health and the staff looked after her in her last hours with dignity and respect.
Reply from Josephine Gaupholm, Customer Adviser at Broad Oak Manor Care Home

Thank you for your review of Broad Oak Manor Care Home. We're pleased to hear that your mother was treated with kindness and compassion, and are sorry to hear about your loss. We will share your comments with the home manager. Our deepest sympathies, the Bupa Customer Care Team

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Review from A H (Resident) published on 19 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I came to have respite care for two weeks, after postoperative surgery on my heart.
Where to staff and support facilities allowed for much improvement in my recovery from surgery and future recovery of my condition.
Reply from Josephine Gaupholm, Customer Adviser at Broad Oak Manor Care Home

Thank you for your review of Broad Oak Manor Care Home. We are pleased to hear that you have had a positive experience with the home and appreciate your comments regarding how the support and facilities helped you recover postoperatively. We will share your comments with the home's manager. The Bupa Customer Care Team.

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Review from D U (Resident) published on 15 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
For the first twelve months, I didn't think that I would settle down because I had given my home up and it was a huge change. After the twelve months, I realised I was actually quite happy here.
Reply from Gabriella Mills, Customer Adviser at Broad Oak Manor Care Home

Thank you for your review. Your comments are extremely important to us and our residents' health and wellbeing is our absolute priority. We are pleased to hear that you have settled in and feeling happier in the home. However, we will discuss your feedback with the home's manager to continually improve their service. The Bupa Customer Care Team.

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Review from T H (Resident) published on 11 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I love this place, marvelous and excellent care.
Reply from Holly McGough, Customer Adviser at Broad Oak Manor Care Home

Thank you for such an excellent review, we are pleased to hear about your positive experience and value your feedback of our home and will share your comments with the Broad Oak Manor management team. Bupa Customer Care Team.

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Review from Jean S (Resident) published on 11 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am very happy and get looked after well. Staff are good and I am content here.
Reply from Holly McGough, Customer Adviser at Broad Oak Manor Care Home

We're very pleased to hear that you are enjoying your stay at the care home, we will share your comments with the manager. Bupa Customer Care Team.

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Review from R D (Son of Resident) published on 27 April 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Consistent, considerate and affectionate care to a, largely, unresponsive, elderly lady.
Reply from Jayne Duck, Customer Service Administrator at Broad Oak Manor Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home.

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Review from B H (Resident) published on 9 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find the home very friendly, kind and caring. Always treated with care and respect and dignity. Made to feel at home by everyone at Broad Oak Manor. I am able to go out with my friends and family and I don't feel like I am missing out.
Reply from Natalie Krisman, Customer Services Administrator at Broad Oak Manor Care Home

I'm really happy to hear you're enjoying life a the homes as well as quality time with friends and family. Thank you for sharing this.

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Review from Erica O (Resident) published on 9 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Well looked after - warm - well fed - friendly atmosphere - I feel safe. My children know I am safe and it gives them peace of mind.
Reply from Natalie Krisman, Customer Services Administrator at Broad Oak Manor Care Home

I'm really glad to hear you feel comfortable and safe in our home. Thank you so much for your review.

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Review from Patricia W (Daughter of Resident) published on 13 February 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother stayed here for palliative care. Whilst she sadly only stayed here for 1 month, during her stay the staff did everything in their power to make it enjoyable, comfortable and homely. It was a clean and well maintained environment. She was treated with the greatest respect and care. The nurses,
carers, maintenance and catering staff were professional, friendly, compassionate and genuinely took an interest in the welfare and lives of the residents. They kept us informed of the changes in my mother's health and in her last hours provided both her and our family, with all the support we needed. They handled the situation with dignity and respect.
Reply from Jayne Duck, Customer Services Administrator at Broad Oak Manor Care Home

So sorry to hear of your loss, please accept our condolences. Thank you for your review and kind words. I hope that in time when you look back on the short time that your mother spent with us it gives you comfort knowing that she was well cared for.

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Review from P F (Daughter of Resident) published on 30 January 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
On July 2017 there was an afternoon tea arranged by the activity staff. Due to the weather, it was held in the dining room and was a great success. The food was lovely and the entertainment was superb.
A good time was had by all. A big thank you to to the ladies that organised it and all the staff
that helped too.
Reply from Jayne Duck, Customer services administrator at Broad Oak Manor Care Home

Thank you for your review. I'm so glad to hear that a good time was had by all and I hope that you enjoy things that are on offer this year.

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Review from David S (Son of Resident) published on 2 January 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Personally speaking, I have found all members of staff to be friendly, helpful and dedicated. The home is always inviting, clean and tidy. The room my mother has is a good size and provides her with all she needs. My mother has expressed some concern about how long it can take when needing assistance
but has grown to understand that staff are extremely busy caring for all residents and not just her. An aside - they could do with more external lighting at the end of the parking area.
Reply from Jayne Duck, Customer Services Administrator at Broad Oak Manor Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.

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Review from Dennis W (Husband of Resident) published on 2 January 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My wife has had to hemorrhagic bleeds which has left her paralised on her right side and with apraxia so she has special nursing needs which are catered for very well and the carers give her a lot of attention.
Reply from Jayne Duck, Customer Services Administrator at Broad Oak Manor Care Home

Thank you for your review. It is lovely to hear your kind words about our staff and that your wife is been well cared for.

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Review from James E (Son-in-law of Resident) published on 14 August 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Just before my father-in-law’s terminal illness diagnosis, he needed some short-term respite. We chose Broad Oak Manor as we felt it was the best home, it’s set in peaceful surroundings and the staff were lovely.
Despite not wanting to leave his own home, our relative really took to staying there.
Each room had a flat screen TV, ensuite facilities and internet connection for those with a smart phone/tablet. There’s easy access around the building and call buzzers to attract staff.
The home is clean and residents eat meals in the communal area or their own rooms, taking part in activities if wanting to.
The biggest assets are the staff who are very attentive, treating residents with dignity, care and respect and they keep residents safe. Staff always made us feel welcome and we’d recommend Broad Oak to anyone. Our loved one eventually passed away from his terminal illness and we’ve missed seeing the staff since but we hope to see them at one of their barbeque days later this year.
Reply from Jayne Duck, Customer Services Administrator at Broad Oak Manor Care Home

So sorry to hear of your loss. Please accept our condolences. Thank you for your review, it is lovely to hear that our staff are appreciated and we hope to see you again soon.

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Review from J J (Wife of Resident) published on 27 July 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband's dementia had deteriorated so the management helped to find a home more appropriate.
Reply from Jayne Duck, Customer Services Administrator at Broad Oak Manor Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.

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Review from David L (Son of Resident) published on 6 June 2017 Submitted via Website • Report
Overall Experience 2.0 out of 5
My 93-year-old mother was booked for 2 weeks respite/convalescence care here on a self-funding basis, but I moved here elsewhere after 12 days. For the most part, the nursing staff, carers and male support staff were very helpful and friendly, and to be fair, my mother (having previously lived independently)
did not take to being here from the outset.
However, the W.C seat in her toilet was not properly fixed (both hinges were broken), the handles for both taps were broken, the sink basin plug did not fit, and a plastic washing up bowl was wedged into the sink presumably to stop it emptying, in all rendering the in-room washing facilities virtually unusable.
The room was not cleaned at weekends. My mother chose to have meals served in her room rather than in the ground floor dining area, in consequence of which meal times were erratic, the food was cold when it arrived and she was regularly missed from the afternoon tea round. I accept that this was the wrong type
of accommodation for my mother who required residential convalescent care rather than full-on nursing care but my impression is that the staff have too much work to do dealing with patients in far worse health than my mother, and to that extent I accept that this was the wrong type of accommodation for my mother who required residential convalescent care rather than full-on nursing care.
Reply from Jayne Duck, Customer Services Administrator at Broad Oak Manor Care Home

Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service.

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Current Review Score: 9.8 (9.824)

Overview of Review Score

The Review Score of 9.8 (9.824) out of 10 for Broad Oak Manor Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 16 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.824 for Broad Oak Manor Care Home is calculated as follows: ( (155 Excellents x 5) + (33 Goods x 4) ) ÷ 188 Ratings = 4.824
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Broad Oak Manor Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 16 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 20 Jun 2017

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

2 Bed Vacancies

Posted: 10 Sep 2025

Nursing and private residential ensuite beds available.All rooms are tastefully decorated and come with aerial points for televisions, telephone points and a 24-hour call system for added peace of mind. Some of the rooms overlook the home’s attractive garden. Residents are encouraged to make their rooms feel more homely by bringing their own ornaments and photos.

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Awards / Recognitions (7)

Meet the Team (0)

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