Creedy House

Nether Avenue, Littlestone-on-Sea, New Romney TN28 8NB
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9.7 58 Reviews
  • Creedy House, New Romney
Creedy House is an impressive Victorian building which has been sympathetically converted into an attractive and spacious nursing/ dementia care home.

The house has been attractively decorated and boasts elegant interiors and beautiful, accessible gardens. The dementia unit- called The Lodge, has been renovated in colours and themes to reflect the needs of those living with dementia. It has long open corridors so lots of space for those who wish to wander. The Lodge is ground level and looks over the south facing garden. The corridor has different themed sections that encourages conversations and reminiscence.

The home can accommodate up to 44 people who have nursing and dementia care needs. There are two rooms that accommodate a couple/ people wanting to share.

Staff provide a person-centred approach to care helping people to maintain their independence and promoting choice. Professionals want everything they do in the home to be driven by the needs, abilities, and aspirations of their residents.

Creedy House offers home-cooked food, a library, raised garden beds for green-fingered residents, music conservatory, sun lounge, quiet room and a full and diverse programme of activities. The home has a hair salon and chiropodist who visit routinely and as needed.

There is a real family feel within the Home.

Staff encourage families and friends to be an active part of the community and value the role which relatives and friends play in the care of residents and provide support for them whenever it's needed.

Happiness is homemade.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Detention Under Mental Health Act

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 44 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Day Care
  • Convalescent Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1450 – £1650
  • Self-Funded Residential Dementia Care: £1500 – £1700
  • Self-Funded Nursing Care: £1700 – £1850
  • Self-Funded Nursing Dementia Care: £1749 – £1800
  • RESPITE Self-Funded Residential Care: £1600 – £1650
  • RESPITE Self-Funded Residential Dementia Care: £1600 – £1625
  • RESPITE Self-Funded Nursing Care: £1750 – £1850
  • RESPITE Self-Funded Nursing Dementia Care: £1750 – £1850

Fees are determined on an individual basis. Fees are dependent on level of nursing need, treatment and intervention.
An assessment is completed by the manager involving the perspective resident, family and other professionals that have an active part in care.


We have a hairdressing salon and the hairdressers visits alternate weeks.
Chiropody is offered 6 weekly.
These services hold an additional cost so a little pocket money is requested and kept safe by the Home administrator
Activities are provided with no fee.

These prices are only a guideline, please contact Creedy House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Nesta Hollyer (Home Manager, Registered Nurse)

Local Authority / Social Services

Admission Criteria

  • NHS referrals, private enquiry, CHC, Assessment bed, Social Services, Palliative
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (43)
  • Couples/Companion Rooms (0)
  • Single Rooms with ensuite Wet Room (12)

Visiting

  • Visiting complies with the recent DoH Visiting and accompanying in care homes, hospitals and hospices. Regulation 9A, April 6th, 2024

Parking

  • A drive to the front of the building which acts as a drop off area for relatives and residents. This is kept clear at other times as it is access from emergency vehicles.
    Roadside parking is available to the front and side of Creedy House.

Creedy House Reviews (58)

Total of 58, showing 1-20
9.7

Creedy House has a Review Score of 9.7 (9.654) out of 10, based on 16 reviews in the last 2 years. Over all time Creedy House has 58 reviews.

Overall Experience

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Date Published

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Review from Jean H (Wife of Resident) published on 25 July 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are very friendly and looked after my husband really well. He was not able to join in some activities due to poor eyesight, but they tried to find things for him to do - exercises, etc.
The food was usually very well presented, and staff were on hand to help if necessary.
His room was comfortable
and airy. The garden was well maintained and nice to sit out in on good days.

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Review from A P (Daughter of Resident) published on 24 July 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum seems to be very happy & settled at Creedy House. The staff all seem really friendly and seem to care for the residents.

Reply from Nesta Hollyer, Registered Home Manager at Creedy House

Thank you for your positive comments. Creedy is a large family.

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Review from Colin G (Friend of Resident) published on 22 July 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am a visitor to see my friend. He is well looked after.

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Review from Claire C (Daughter-in-law of Resident) published on 3 July 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our family have been delighted with the care my mother in law has received. We have been so very impressed by the expertise of the staff. We can totally relax now, which we couldn't do previously. It is a great relief for me to see her stress level reduce and no longer looking traumatised and shell-shocked.
At each visit, we see the same staff and they know my mother in law so well. Thank you all for caring for my mother in law so well.

Reply from Nesta Hollyer, Registered Home Manager at Creedy House

Our staff pride themselves on getting to know the residents and families. Its great to know we are enhancing a residents life. Thank you.

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Review from Christopher G (Son of Resident) published on 22 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Creedy Care Home now for 12 years and she has received the best care that anyone could ask for their loved ones my mum has been none verbal now for a few years but all the staff that care for her understand when she is not her normal self or when she has been ill and in some cases
very poorly but because of the care she receives that is why she is still with us thankfully and all the staff are brilliant and friendly and easy to approach if I have any questions to ask and they always keep me informed of any changes to my mum which helps me understand her illness better i honestly believe the care that she receives is the reason she is still with us

Reply from Nesta Hollyer, Registered Home Manager at Creedy House

Thank you so much for the review. We aim to support the whole family unit and its great to get such positive feedback.

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Review from L S (Daughter of Resident) published on 19 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It is a lovely nursing home. The nurses and carers are great, and really care about the residents. There seem to be lots of activities for the residents, and many visitors - even a pony! There are singers, chair aerobics, sing-a-longs and artists that give art lessons. It's a bright, cheery place with
a good energy about it.

Reply from Nesta Hollyer, Registered Home Manager at Creedy House

Activities are very important to the reidents, providing cognitive and sensory themed activities.

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Review from Michael P (Husband of Resident) published on 19 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Its so good to see the daily interaction between staff and the residents. On so many occasions I see my wife befriended and actively included with them during their daily tasks.
Its also not a problem to just pop your head into the office for a quick catch regarding any ongoing situations that may
have occurred and be listened to and appropriate action taken where necessary.

Reply from Nesta Hollyer, Registered Home Manager at Creedy House

Thank you for the lovely comments, we try to create a family feel around the Home.

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Review from J G (Son of Resident) published on 16 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

There are doing a great job and I am always made to feel welcome by everyone and feel I have a good relationship with the staff and they always keep me informed of events and any information I might need in regards to my dad. They send me photos of anything special he takes part in and I am very happy
with the care he receives.

Reply from Nesta Hollyer, Registered Home Manager at Creedy House

Thank you for these positive comments, I will relay to staff.

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Review from S E (Wife of Resident) published on 12 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff at the nursing home are attentive to the residents needs at all times. The staff are kind, reassuring and extremely patient in their dealings with all residents. The staff are also very friendly to visitors; offering information or refreshment that is required. Creedy House is kept very clean
and well maintained indoors. There are many items of interest on the walls intended to trigger happy memories for all. I am confident in leaving my loved one in their care.

Reply from Nesta Hollyer, Registered Home Manager at Creedy House

Thank you for your comments, its very rewarding to staff to know that we are creating a comfortable homely environment for your family member.

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Review from Karen T (Daughter of Resident) published on 28 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Manger and her team are amazing. The looked after my Father extremely well and attended to all his needs. They always had a chat with family when visiting and made us all feel relaxed and happy that my Father was being cared for in a caring way. The team talked to my Father as though he was a friend
and it was lovely to see my Father smile at them when chatting. Creedy House is highly recommended.

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Review from S D (Daughter of Resident) published on 2 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident at Creedy House for nearly three years. She seems very happy there and enjoys the activities offered, particularly anything music related. The staff are very good with her, treating her with kindness, dignity and respect.

Reply from Nesta Hollyer, Registered Home Manager at Creedy House

Thank you for your kind words. I will pass on your comments to staff.

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Review from Tatyos D (Son-in-law of Resident) published on 11 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very pleased with the way everything is done here. We call and visit on the same day with no problem. My mother-in-law is comfortable and well looked after. The room and she smell nice and clean. The staff are friendly.

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Review from J C (Husband of Resident) published on 6 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good.

Reply from Nesta Hollyer, Registered Home Manager at Creedy House

Thank you for the feedback, it's very encouraging and great for staff to get positive comments.

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Review from M A (Husband of Resident) published on 3 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I've found that since my wife has been in care at Creedy House she is so much calmer and settled than she has been for the past 15 months. She's only been here for a couple of months and I'm very happy with her care, well-being, and attention given by all the staff. Most excellent!

Reply from Nesta Hollyer, Registered Home Manager at Creedy House

Thank you for the positive review. We try to create a home-from-home experience.

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Review from Pat A (Husband of Resident) published on 23 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband's care at Creedy House has been exemplary. He has settled in well and the care staff are kind, caring, and friendly. The staff send photos and are always willing to share information and keep me up to date with my husband's care. My husband is happy and I am very pleased with the care he
is getting.

Reply from Nesta Hollyer, Registered Home Manager at Creedy House

Thank you for the positive review. It's lovely to hear when residents are settled.

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Review from C G (Wife of Resident) published on 23 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very helpful always someone there when I leave to take care of my husband and settle him down as he gets very agitated when I'm about to leave. My husband enjoys the activities and when I'm there and it's music he loves to have a dance with me and a lot of the colouring he has done is
put up on the walls. I cannot find fault in Creedy at all.

Reply from Nesta Hollyer, Registered Home Manager at Creedy House

Thank you so much for your comments, we value positive feedback and that we are getting it right!

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Review from Julie M (Daughter of Resident) published on 26 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has now been at Creedy House for just over one year. He is happy and settled and I am very pleased with the care that he receives. Staff are always pleasant and courteous to both myself and my father and they have made what was a stressful situation so much easier to cope with.

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Review from J H (Daughter of Resident) published on 22 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad has been a resident at Creedy House for just over six months and has settled in well. The manager is approachable and has been supportive of us as a family. Dad's mobility issues have been addressed and although his physical and emotional needs are changing the staff have adapted with compassion
and understanding. The home is welcoming, and clean and the staff are both professional and friendly.

Reply from Nesta Hollyer, Registered Home Manager at Creedy House

Thank you for the positive feedback. Our aim is to ensure our residents feel like they are at home, comfortable and safe. As a manager, I am so lucky to have such a dedicated and empathetic team.

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Review from R S (Daughter of Resident) published on 20 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother went into Creedy House suffering from dementia, having done so for a number of years. She attacked my husband in 2022 claiming he was a burglar. The police and ambulance crews attended and it was decided for her own safety to take her to Creedy House. This was the best decision we have ever
made for her. She was very happy going there and in her own way, still. The staff love her to pieces. She loves the garden and from her window watches out for burglars in the area. Creedy House is well kept, clean with good food. My mum is well cared for and loved like one of the family. Thank you Creedy House.

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Review from C M (Sister of Resident) published on 19 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I enjoy visiting my brother at Creedy House, there is always a friendly welcome by staff. Top marks for cleanliness, the communal areas are always kept clean and tidy and very nicely decorated with well-chosen colours. My brother and I enjoy sitting in the well-kept gardens and look forward to the various
garden parties throughout the year. My brother enjoys the activities throughout the week. My only concern is the quality and nutrition of the food served. Overall very happy with my brother's care.

Reply from Nesta Hollyer, Registered Home Manager at Creedy House

Thank you for your response. We are always trying to meet the nutritional needs of the individuals and I am hoping since our face-to-face discussion with your brother, choices have improved. He now goes out with our activity coordinator weekly to do a 'shop' also which has been very successful and confidence-building for him.

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Current Review Score: 9.7 (9.654)

Overview of Review Score

The Review Score of 9.7 (9.654) out of 10 for Creedy House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.654 for Creedy House is calculated as follows: ( (127 Excellents x 5) + (47 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 182 Ratings = 4.654

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Creedy House is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 44 registered maximum number of service users is 8.8, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 Aug 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (1)

Meet the Team (1)

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Nesta Hollyer

Job Title: Registered Home Manager, RGN

Joined: 2014

Welcome to Creedy House.


My name is Nesta and I have worked at Creedy House for over ten years. I have worked in the private, community, NHS and social settings for 37 years.


I don't see being at Creedy House as work... I feel fortunate to be part of a large family.

Frequently Asked Questions about Creedy House

What types of Care is Creedy House registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability, Visual / Hearing Impairment & Detention Under Mental Health Act are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Creedy House have?

There are 43 Single Rooms.

What are the Facilities & Services at Creedy House?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Creedy House to the centre of New Romney?

1.0 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Creedy House to verify any information. View our terms and conditions. Creedy House has an Enhanced Service - more info.