Creedy House, New Romney, Kent
Creedy House, New Romney, Kent
Creedy House, New Romney, Kent

Creedy House is an impressive Victorian building which has been sympathetically converted into an attractive and spacious care home.

The house has been attractively decorated and boasts elegant interiors and beautiful, accessible gardens.

The home can accommodate up to 44 people who have nursing and dementia care needs.

They provide a person-centred approach to care helping people to maintain their independence and promoting choice. Professionals want everything they do in the home to be driven by the needs, abilities, and aspirations of their residents.

Creedy House offers home-cooked food, a library, raised garden beds for green-fingered residents and a full and diverse programme of activities.

They encourage families and friends to be an active part of the community and value the role which relatives and friends play in the care of residents and provide support for them whenever it's needed.

Happiness is homemade.

Group: Abode Care Homes

Person in charge: Karen Warner (Home Manager)

Local Authority / Social Services: Kent County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 44 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability

Specialist Care Categories: Alcohol Dependence (past or present) • Alzheimer's • Bipolar/Manic Depression • Cancer Care • Drug Dependence (past or present) • Epilepsy • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Muscular Dystrophy • Neuropathic • Orthopaedic • Parkinson's Disease • Schizophrenia • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 45+.

Languages Spoken by Staff (other than English): Spanish; Castilian, Hungarian, Romanian

Single Rooms: 40

Shared Rooms: 2

Rooms with ensuite WC: 11

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Physiotherapy • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Visiting:

Visitors encouraged to come and see their friends and families whenever they would like to.

Parking:

We have a drive at the front of the home with a few car parking spaces available, however we are on a residential avenue with plenty of parking areas around the home.

Latest Care Quality Commission* Report on Creedy House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

2 Bed Vacancies

posted 25 Sep 2017

An impressive Georgian building specialising in nursing and residential care for people with dementia. Private and local authority funded clients welcomed.

Reviews

9.1 Creedy House has a Review Score of 9.1 (9.095)

The Review Score of 9.1 (maximum of 10) for Creedy House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 11 Reviews over all time. This Average Rating is also the rating value for Creedy House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 7 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.3 for Creedy House is calculated as follows: ( (70 Excellents x 5) + (35 Goods x 4) + (19 Satisfactorys x 3) + (6 Poors x 2) ) ÷ 130 Ratings = 4.3

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 4.795 Points relating to the number of positive Reviews for Creedy House is based on 7 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 8.8 positive Reviews (44 registered maximum number of service users ÷ 5). 7 Reviews ÷ 8.8 Target = 0.795

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    7
  • Good
    2
  • Satisfactory
    2
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Creedy House?

  • Extremely LIKELY
    8
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    2
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Creedy House

  • Son of Resident/Service User
    3
  • Daughter of Resident/Service User
    2
  • Wife of Resident/Service User
    2
  • Cousin of Resident/Service User
    1
  • Daughter-in-law of Resident/Service User
    1
  • more

The staff are caring and considerate to the resident's needs, also very patient. Always polite and friendly to visitors.

How likely would you be to recommend Creedy House? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

My mother has been a resident here for approx 19 months now.
From the start, the staff have been supportive, helpful and are very caring. They have a good understanding of dementia. The staff turnaround is very low which is important for the residents and overall they are a fantastic team. The food is excellent and there always seems to be activities and entertainment taking place.
Very qualified nursing staff in place. Any issues we have had have always been dealt with promptly and appropriately. I think they have a very difficult job but do it with care, compassion and empathy and I can not fault them at all. My only negative would be more regular room cleaning as floors can be sticky/dirty at times.

How likely would you be to recommend Creedy House? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

My father has been a resident of Creedy House for approximately 18 months. I am very grateful to the staff who care for my father and for the excellent care he receives. I visit Creedy House on a regular basis and have never had any concerns with my father's welfare. The staff are always on hand to answer any questions I may have. I would have no hesitation recommending Creedy House to other families seeking excellent care for the relatives.

How likely would you be to recommend Creedy House? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My aunt was in Creedy House from 2007 until her recent death in May 2017. Throughout this period of time, she was well looked after and was allowed to decorate her room with her memories past and present. Unusually this involved covering almost every space available with pictures and letters including the bathroom.
Her room became more of a museum than a bedroom. I think it unlikely any other care home would have been so understanding and it is this kindness, understanding and care my aunt received throughout her stay.
All Creedy House staff in particular the nursing staff looked after her needs so well. In particular this year when my aunt's health was failing they were there for her at all times. I was comforted to know she had such lovely people looking after her.
Creedy House is in my opinion an excellent care home. The most important thing of all in my opinion in a care home is the personal care shown to residents and Creedy House excels in this at all times.

How likely would you be to recommend Creedy House? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The staff are very kind and caring. They are also very helpful and informative when needed, The atmosphere is always happy and relaxed.

How likely would you be to recommend Creedy House? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Excellent

This is such a caring home where the staff have all the time for the residents. This is a beautiful care home with beautiful staff. It is lovely and clean with lovely food. It's like a hotel. I would highly recommend Creedy House.

How likely would you be to recommend Creedy House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Clean and friendly care home. Interaction with residents and all visitors always welcome. Good food and drinks always available.

How likely would you be to recommend Creedy House? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Satisfactory

Food & Drink: Good

Staff: Good

Activities: Good

Management: Satisfactory

Safety / Security: Good

Rooms: Good

There has been a marked improvement in nearly everything since CQC inspected and placed the home in special measures.
The laundry service is extremely poor, clothes continually go missing despite name tapes on all articles.
Many carers are foreign but all are very helpful but some of them are unable to converse and make themselves understood in English.

How likely would you be to recommend Creedy House? Neither Unlikely or Likely

Average Rating: 

 2.8 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Satisfactory

Cleanliness: Satisfactory

Treated with Dignity: Satisfactory

Food & Drink: Satisfactory

Staff: Good

Activities: Poor

Management: Poor

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Poor

Karen Warner, General Manager at Creedy House responded to this review on 17 Nov 2016:

Thank you for your feedback, I'm glad you feel there has been a marked improvement at Creedy House since our inspection. We have concentrated on many areas within the home and will continue to strive to make more improvements in the forthcoming months ahead. As you are aware, we had to improve our staffing levels and to do this with short notice we were left with no other choice than to use both short and long term agency staff. We are currently recruiting new local staff, to ensure our residents receive the best possible care and have continuity of staff.

Came to visit my father. Staff very polite, helpful and offered hot drinks on arrival. Gave new clothing to staff which they said would tag for us.

How likely would you be to recommend Creedy House? Neither Unlikely or Likely

Average Rating: 

 2.9 out of 5

Overall Standard: Satisfactory

Facilities: Poor

Care / Support: Satisfactory

Cleanliness: Poor

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Satisfactory

Rooms: Poor

Value for Money: Satisfactory

Creedy House has been like a home from home for grandad who was placed in care in March. Within a couple of days of arriving, my grandad was settled and welcomed into the 'Creedy family'. The staff are fantastic and I cannot thank them enough for the high level of care, love, and respect they give my grandad and my family. The rooms are bright, clean and airy. The food is very good and there is always plenty to drink. The activities provided are excellent with singers, comedy afternoons etc. Keep the excellent work up.

How likely would you be to recommend Creedy House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I have found Creedy House to be the perfect place for my mums care. All the staff are very caring and take time to listen to her.

How likely would you be to recommend Creedy House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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