Creedy House

My dad may be in a care home but that doesn’t mean I stop caring.

My sister seems happy and settled at Creedy House now they have got her medication sorted. Sometimes she is grumpy and wanting to go home, but that's to be expected with dementia. The staff all seem pleasant and helpful, and they treat her with respect. The only thing I don't like is that she quite often is wearing other peoples clothes when I visit, and she has plenty of her own, which all have name labels.

I chose Creedy House due to its 'good' rating with the CQC. A big mistake. My father was there twice and both times they lost his property and sent us other resident's socks, underpants, and other items in exchange. Disgusting. His property was never listed or accounted for and it appears they took no care of it whatsoever. More seriously, my father was clearly not supervised properly and whilst there was assaulted. This was glossed over when reported to us both verbally and in writing and we were told that no one saw the incident. As such when asked whether we wanted to request an investigation we thought it pointless. However, when I complained later on after my father was admitted to hospital with a life-threatening brain injury which I feel was sustained during this assault, I received a detailed explanation of the 'altercation' suggesting my father was the instigator. The staff appears disorganised, confused, and within their response to complaints, unfeeling, defensive, crass, and cold.

I find everyone that I have come into contact with at Creedy House extremely helpful and caring. So very glad that my sister seems very happy there. Of course with covid 19 I have not been able to see for myself by dropping in on the spot or been able to take her out for the day. Hope this will change soon when we get shot of this dreadful pandemic. But they keep in touch with me regularly and also when any medication or anything is needed, so far I am very pleased with Creedy House and its staff. I would like to thank them all for their help.

The care my father receives is second to none which is especially important to us during this difficult time where the restrictions due to COVID have stopped us being able to visit. That said, the staff keep us informed about my father’s well being and we have every opportunity to phone. We are always made to feel so very welcome.

Care and compassion are evident, as well as excellent communications. Everyone is always so helpful, honest and knowledgeable. As much as we can’t visit, the manager and team take time to tell you what is going on and how our dad is getting on. Well done to them for coping with Covid and the festive season.

Staff are caring in these difficult times.

The facilities at Creedy House has in the time Mum has been a resident has gone from okay to brilliant. Mum's dementia has taken away what I have loved seeing, Mum being independent. Now the staff that look after her are really great. They look after her with a great deal of care, very happy with Mum being in Creedy House care.

My husband moved into Creedy House in February 2019. He has complex needs and is partially paralysed. He is always treated with the greatest respect and dignity. All staff give time, humour, and nothing is too much trouble, even in this very trying time we are all in. I phone every day, and the staff always ask how I am, and neer grumble about taking the phone to my husband, they always remember to put it on loudspeaker for him. He gives them 5* ratings as I do!

Nursing staff and carers, all are kind and caring. Sometimes they seem a little short on staff at times. My brother has to wait quite a while for help up to his room sometimes. On Sunday his clothes were a bit dirty, but he says he is happy at the home.

My husband has been a resident in the home for 21 months. Staff at the home care about, as well as care for, all the residents. Some of the residents display challenging behaviours at times and staff deal with these events with patience and calmness. The home is bright and well decorated and maintained, with no smelly carpets. There are several communal areas such as a conservatory, sunroom and lounges and a large enclosed garden to the rear which is available to the residents and visitors. Meals are varied and well cooked, with a selection at each meal. The Manager is very approachable and encourages feedback from residents and relatives on how things are in the home and what can be improved. There are organised activities on weekdays.

My dad thoroughly enjoyed his stay at Creedy House so much so that he extended his respite by an additional 10 days. He was cared for very well and whilst he was reluctant to stay away from home thanks to the care and support of the staff his mood was greatly improved generally (he has a history of depression) and so too his confidence in nursing care. He looks forward to his next stay. Thank you

A well-run nursing home where staff and management are welcoming, approachable and caring. The Lodge provides a secure, spacious environment for my husband. Daily activities are available, including one to one. Regular social events are organised for residents and families throughout the year. There are beautiful, well-kept gardens for all to enjoy. In conclusion, I couldn't wish for a more suitable environment for my husband. Thanks to all of the hardworking and dedicated staff at Creedy House.

Carers do not seem to have the same residents to care for so it often lacks continuity of care.

Since my mum has been at the care home she has been a lot more settled and happier than when she was at home. When I go to visit I am always made to feel very welcome, always offered a refreshment. My mum always looks well when I go to visit. I found the staff to be very thoughtful and caring towards my mum's needs. I am always informed if there have been any issues with my mum's health. I did not think that my mum would have settled but seems to be very at home.

Creedy house is like from home to home. It is clean, has excellent nutritious food, friendly staff and freedom for residents to wander around and meet others. They have lovely soft music always playing in the background, snack foods available on plates in the corridors should residents fancy a snack and always have drinks around. We are always offered a drink on arrival and can have a dinner if we phone up and let them know. I still think I'm dreaming that my husband of 58 years is in such a beautiful place and he thinks it's his home, he asked me if I'd stay over night, "plenty of beds and it's nice here" he said. I have already recommended Creedy house to four people.

Sadly he passed away in the early hours of 2nd August 2018 and on our arrival we were welcomed with sympathy and understanding. During his time at Creedy House his every need was met and he felt like he had gained another family. Thank you is not enough.

Excellent in every way, nothing is too much trouble. All staff very kind, friendly and helpful in a professional way and all staff work together as a team and support each other. An extremely well run nursing home.

The staff are caring and considerate to the resident's needs, also very patient. Always polite and friendly to visitors.

Very qualified nursing staff in place. Any issues we have had have always been dealt with promptly and appropriately. I think they have a very difficult job but do it with care, compassion and empathy and I can not fault them at all. My only negative would be more regular room cleaning as floors can be sticky/dirty at times.