Creedy House

Nether Avenue, Littlestone-on-Sea, New Romney TN28 8NB
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9.7 60 Reviews
  • Creedy House, New Romney
Creedy House is an impressive Victorian building which has been sympathetically converted into an attractive and spacious nursing/ dementia care home.

The house has been attractively decorated and boasts elegant interiors and beautiful, accessible gardens. The dementia unit- called The Lodge, has been renovated in colours and themes to reflect the needs of those living with dementia. It has long open corridors so lots of space for those who wish to wander. The Lodge is ground level and looks over the south facing garden. The corridor has different themed sections that encourages conversations and reminiscence.

The home can accommodate up to 44 people who have nursing and dementia care needs. There are two rooms that accommodate a couple/ people wanting to share.

Staff provide a person-centred approach to care helping people to maintain their independence and promoting choice. Professionals want everything they do in the home to be driven by the needs, abilities, and aspirations of their residents.

Creedy House offers home-cooked food, a library, raised garden beds for green-fingered residents, music conservatory, sun lounge, quiet room and a full and diverse programme of activities. The home has a hair salon and chiropodist who visit routinely and as needed.

There is a real family feel within the Home.

Staff encourage families and friends to be an active part of the community and value the role which relatives and friends play in the care of residents and provide support for them whenever it's needed.

Happiness is homemade.
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Care Provided by Creedy House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 44 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1450 – £1650
  • Self-Funded Residential Dementia Care: £1500 – £1700
  • Self-Funded Nursing Care: £1700 – £1850
  • Self-Funded Nursing Dementia Care: £1749 – £1800
  • RESPITE Self-Funded Residential Care: £1600 – £1650
  • RESPITE Self-Funded Residential Dementia Care: £1600 – £1625
  • RESPITE Self-Funded Nursing Care: £1750 – £1850
  • RESPITE Self-Funded Nursing Dementia Care: £1750 – £1850

Fees are determined on an individual basis. Fees are dependent on level of nursing need, treatment and intervention.
An assessment is completed by the manager involving the perspective resident, family and other professionals that have an active part in care.


We have a hairdressing salon and the hairdressers visits alternate weeks.
Chiropody is offered 6 weekly.
These services hold an additional cost so a little pocket money is requested and kept safe by the Home administrator
Activities are provided with no fee.

These prices are only a guideline, please contact Creedy House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in Charge

  • Nesta Hollyer (Home Manager, Registered Nurse)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (43)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (12)

Visiting

  • Visiting complies with the recent DoH Visiting and accompanying in care homes, hospitals and hospices. Regulation 9A, April 6th, 2024

Parking

  • A drive to the front of the building which acts as a drop off area for relatives and residents. This is kept clear at other times as it is access from emergency vehicles.
    Roadside parking is available to the front and side of Creedy House.

Creedy House Reviews (60)

9.7

Creedy House has a Review Score of 9.7 (9.670) out of 10, based on 18 reviews in the last 2 years.
Over all time Creedy House has 60 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Creedy House
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Total of 60, showing 21-40
Review from R S (Daughter of Resident) published on 20 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother went into Creedy House suffering from dementia, having done so for a number of years. She attacked my husband in 2022 claiming he was a burglar. The police and ambulance crews attended and it was decided for her own safety to take her to Creedy House. This was the best decision we have ever
made for her. She was very happy going there and in her own way, still. The staff love her to pieces. She loves the garden and from her window watches out for burglars in the area. Creedy House is well kept, clean with good food. My mum is well cared for and loved like one of the family. Thank you Creedy House.
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Review from C M (Sister of Resident) published on 19 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I enjoy visiting my brother at Creedy House, there is always a friendly welcome by staff. Top marks for cleanliness, the communal areas are always kept clean and tidy and very nicely decorated with well-chosen colours. My brother and I enjoy sitting in the well-kept gardens and look forward to the various
garden parties throughout the year. My brother enjoys the activities throughout the week. My only concern is the quality and nutrition of the food served. Overall very happy with my brother's care.
Reply from Nesta Hollyer, Registered Home Manager at Creedy House
Thank you for your response. We are always trying to meet the nutritional needs of the individuals and I am hoping since our face-to-face discussion with your brother, choices have improved. He now…read more
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Review from T C (Brother of Resident) published on 7 June 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
My sister has been at Creedy House since January 2023. We have found the staff to be very sympathetic and caring. My sister has been welcomed and Creedy has been very good at monitoring her bipolar condition.
Reply from Nesta Hollyer, Registered Home Manager at Creedy House
Thank you for your positive feedback. We aim to give our best.
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Review from John N (Husband of Resident) published on 7 June 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
Generally happy with the home, my wife appears content. Communication between the home and the family could be better and quicker. Plenty of activities are offered and the home is clean and safe. Staff are helpful to answer questions and booking visits is straightforward.
Reply from Nesta Hollyer, Registered Home Manager at Creedy House
Your wife has been a resident with us for 7 years. Thank you for your comments. I relayed comments to all staff and we learnt to improve in the areas highlighted.
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Review from Lynn T (Daughter of Resident) published on 19 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been extremely well looked after at Creedy House. She is stimulated with the music and other activities. Consequently, this has eased the extreme pressure on Dad when he was looking after Mum at home. Creedy staff always welcome the whole family.
Reply from Nesta Hollyer, Registered Home Manager at Creedy House
At Creedy House the staff aim to provide a homely environment and this includes welcoming family and friends.
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Review from Alfred B (Husband of Resident) published on 15 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Nothing is too much trouble. The managers and staff are truly professional and kind. Well decorated and clean. A nice friendly environment for residents and visitors alike.
Reply from Nesta Hollyer, Registered Home Manager at Creedy House
Thank you. We know how difficult it can be to make the decision with a loved one having 24hr care and my team always strive to make the whole family welcome.
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Review from Lorna M (Daughter of Resident) published on 25 January 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Friendly, kind and welcoming staff. Any queries are addressed promptly. The home is brightly decorated with suitable background music always playing- to stimulate dementia residents. Mum's ground-floor sunny room overlooked the garden. Her family were able to visit regularly so we could continue to
interact with her (play ball games etc). She loved going around the garden, it's there to be used! She also enjoyed the regular entertainment. Again it stimulated the residents...so important! The staff looked after us as a family too, as we all had long journeys to see our lovely Mum. Lots of tea etc. Kept us going! Mum is now in a home nearer to us, it's not up to Creedys standards, so another move soon.
Reply from Nesta Hollyer, Registered Home Manager at Creedy House
Thank you for such positive words. It really lifts staff to know they are doing a good job! we feel privileged to work in a home with such amazing residents and families.
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Review from C C (Daughter of Resident) published on 20 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad went to Creedy House direct from a seven-week hospital admission. Initially, it was for a temporary stay or ongoing assessment of his dementia care. The staff at Creedy welcomed Dad and helped him and us, as his family, adjust to the changes in his needs and life. The home is well maintained,
clean and comfortable with friendly, caring staff. Dad loves the food and the attention he gets from everyone involved in his care. We are very grateful to all the staff who have supported us through this very difficult time.
Reply from Nesta Hollyer, Registered Home Manager at Creedy House
Thank you so much for your lovely words- it's great to know we are able to support families through difficult times.
Kind regards.
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Review from B G (Daughter of Resident) published on 23 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A great team, together create a lovely, homely atmosphere for all their residents and their families. I'm always greeted with a welcome smile and made to feel comfortable when visiting.
The team of carers are led well and go above and beyond to maintain a high standard of care, ensuring Mum is happy
and they always respect her dignity and privacy. We are well informed of any changes or any issues, activities and gatherings! Thank you team Creedy House Care Home.
Reply from Nesta Hollyer, Registered Home Manager at Creedy House
Thank you for your review. I am so fortunate to have such a great team of staff who love the work they do - we don't actually class it as work, it's a pleasure to care for residents in what we…read more
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Review from J R (Daughter-in-law of Resident) published on 7 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother-in-law has been a resident for the past several months, her care has been outstanding, all care staff are very friendly and take time to keep us up to date on any of her care or well-being. Could not recommend enough. They treat her with dignity and respect at all times. It is always clean
and does not have that "care home" smell.
Reply from Nesta Hollyer, Registered Home Manager at Creedy House
At Creedy, all staff aim to give their best and it is really lovely to get positive feedback. Thank you, Nesta and the team.
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Review from D R (Son of Resident) published on 7 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
An amazing care home. From the facilities to the staff.
All staff are so helpful, caring and will do everything in their power to care for residents.
Thoroughly recommend Creedy House Care Home.
Reply from Nesta Hollyer, Registered Home Manager at Creedy House
Thank you so much for the review, I will pass on your lovely comments to the staff. Kind regards,
Nesta.
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Review from Sandra B (Daughter of Resident) published on 20 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at Creedy House are wonderful, looking after my mother with care, awareness of her needs and also some humour mixed with fun activities makes it a wonderful place to be. We have peace of mind that she is looked after 24 hours a day. We are in constant contact with Creedy staff and they always
give us updates when we ask how Mum is. Overall it is a wonderful place for Mum. Thank you to all the staff.
Reply from Nesta Hollyer, Registered Home Manager at Creedy House
Thank you for your kind words. I will let the staff know regarding your response.
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Review from Hayley W (Daughter of Resident) published on 8 February 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
My dad went to Creedy House Care Home mid-March 2021 as evicted from the previous care home which stated they couldn’t accommodate my care needs, just basic care needs which should have been carried out in the first place, it was a shocking place.
Placing my dad in a home was the hardest decision
I have ever made, he has been at Creedy almost a year and the difference between the homes is beyond compare, all the staff always find the time to discuss any concerns I have risen in the past and I know I can discuss anything troubling me with them, I’m welcomed when I visit and most importantly my dad seems to have settled well there.
Thank you to all the staff at Creedy for making my anxiety regarding my dad slightly easier to deal with.
My dad may be in a care home but that doesn’t mean I stop caring.
Reply from Nesta Hollyer, Registered Home Manager at Creedy House
Thank you. We really do try and make it feel like home from home. As a team, we have been together for a long time and I think this shows in the care and compassion we show. Kind regards, Nesta and…read more
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Review from S M (Sister of Resident) published on 2 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister seems happy and settled at Creedy House now they have got her medication sorted. Sometimes she is grumpy and wanting to go home, but that's to be expected with dementia. The staff all seem pleasant and helpful, and they treat her with respect. The only thing I don't like is that she quite
often is wearing other peoples clothes when I visit, and she has plenty of her own, which all have name labels.
Reply from Nesta Hollyer, Registered Home Manager at Creedy House
Thank you for your response. As you know, your sister is fully mobile and will often venture into others' rooms and search for clothing. It can be quite difficult when we try to change the clothing as…read more
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Review from Martyn B (Son of Resident) published on 27 September 2021 Submitted via Website • Report
Overall Experience 1.0 out of 5
I chose Creedy House due to its 'good' rating with the CQC. A big mistake. My father was there twice and both times they lost his property and sent us other resident's socks, underpants, and other items in exchange. Disgusting. His property was never listed or accounted for and it appears they took
no care of it whatsoever. More seriously, my father was clearly not supervised properly and whilst there was assaulted. This was glossed over when reported to us both verbally and in writing and we were told that no one saw the incident. As such when asked whether we wanted to request an investigation we thought it pointless. However, when I complained later on after my father was admitted to hospital with a life-threatening brain injury which I feel was sustained during this assault, I received a detailed explanation of the 'altercation' suggesting my father was the instigator. The staff appears disorganised, confused, and within their response to complaints, unfeeling, defensive, crass, and cold.
Reply from Nesta Hollyer, Registered Home Manager at Creedy House
We are saddened that you continue to feel unsupported by myself and Creedy House. We have tried to work with you through your concerns internally and have continued to respond to your correspondence.…read more
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Review from Patricia M (Sister of Resident) published on 8 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I find everyone that I have come into contact with at Creedy House extremely helpful and caring. So very glad that my sister seems very happy there. Of course with covid 19 I have not been able to see for myself by dropping in on the spot or been able to take her out for the day. Hope this will change
soon when we get shot of this dreadful pandemic. But they keep in touch with me regularly and also when any medication or anything is needed, so far I am very pleased with Creedy House and its staff. I would like to thank them all for their help.
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Review from Julie L (Daughter of Resident) published on 10 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care my father receives is second to none which is especially important to us during this difficult time where the restrictions due to COVID have stopped us being able to visit. That said, the staff keep us informed about my father’s well being and we have every opportunity to phone. We are always
made to feel so very welcome.
Reply from Nesta Hollyer, Registered Home Manager at Creedy House
Thank you for your kind words. We all cannot wait until we can meet together again.
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Review from Suzy M (Daughter of Resident) published on 6 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Care and compassion are evident, as well as excellent communications. Everyone is always so helpful, honest and knowledgeable. As much as we can’t visit, the manager and team take time to tell you what is going on and how our dad is getting on. Well done to them for coping with Covid and the festive
season.
Reply from Nesta Hollyer, Registered Home Manager at Creedy House
Thank you for the review Suzy, it's difficult times for all, and it's lovely to hear positivity
Happy New Year
Nesta
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Review from Janet L (Sister of Resident) published on 22 October 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My brother is being cared for.
Staff are caring in these difficult times.
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Review from A J (Son of Resident) published on 18 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The facilities at Creedy House has in the time Mum has been a resident has gone from okay to brilliant. Mum's dementia has taken away what I have loved seeing, Mum being independent. Now the staff that look after her are really great. They look after her with a great deal of care, very happy with Mum
being in Creedy House care.
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Current Review Score: 9.7 (9.670)

Overview of Review Score

The Review Score of 9.7 (9.670) out of 10 for Creedy House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 18 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.670 for Creedy House is calculated as follows: ( (147 Excellents x 5) + (50 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 206 Ratings = 4.67
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Creedy House is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 44 registered maximum number of service users is 8.8, which has been reached with 18 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 Aug 2024

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

No Bed Vacancies

Posted: 16 Oct 2025

No Current Bed / Place Vacancies

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Awards / Recognitions (1)

Meet the Team (1)

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Nesta Hollyer

Job Title: Registered Home Manager, RGN Joined: 2014

Welcome to Creedy House.


My name is Nesta and I have worked at Creedy House for over ten years. I have worked in the private, community, NHS and social settings for 37 years.


I don't see being at Creedy House as work... I feel fortunate to be part of a large family.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Creedy House to verify any information. View our terms and conditions. Creedy House has an Enhanced Service - more info.