Eaton Lodge Nursing Home

62 Westgate Bay Avenue, Westgate-on-Sea CT8 8SN
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9.7 63 Reviews
  • Eaton Lodge Nursing Home, Westgate-on-Sea
Eaton Lodge Nursing Home provides person-centred care in Westgate-on-Sea. The home is near to local amenities and transport links

The experienced and friendly team are available 24-7 to deliver care in a warm and welcoming environment.

The home provides plenty of activities for residents to enjoy and to help promote their independence.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 24 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1200 – £1500
  • Self-Funded Residential Dementia Care: £1200 – £1500
  • Self-Funded Nursing Care: £1400 – £1800
  • Self-Funded Nursing Dementia Care: £1400 – £1800
  • RESPITE Self-Funded Residential Care: £1300 – £1600
  • RESPITE Self-Funded Residential Dementia Care: £1300 – £1600
  • RESPITE Self-Funded Nursing Care: £1500 – £1900
  • RESPITE Self-Funded Nursing Dementia Care: £1500 – £1900

These prices are only a guideline, please contact Eaton Lodge Nursing Home to find out the exact price for your requirements.

These prices are only a guideline, please contact Eaton Lodge Nursing Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Sheila Edrial-Deque (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Self Funding, Local Authority, NHS Referrals accepted
  • Ages 18+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2024
  • Number of floors: 3

Room Information

  • Single Rooms (14)
  • Couples/Companion Rooms (5)
  • Single Rooms with Ensuite Wet Room (1)
  • Couples/Companion Rooms with Ensuite Wet Room (5)

Visiting

  • Eaton Lodge Nursing Home does not operate specific visiting hours. Visitors are welcome at all times although, the home ask that visitors are respectful of residents time to rest in the evenings.

Parking

  • On-site parking is available

Eaton Lodge Nursing Home Reviews (63)

9.7

Eaton Lodge Nursing Home has a Review Score of 9.7 (9.737) out of 10, based on 29 reviews in the last 2 years.
Over all time Eaton Lodge Nursing Home has 63 reviews.

Overall Experience
  • 50
  • 9
  • 4
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Date Published
  • 63
  • 7
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  • 29
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Reviewer Connection to Eaton Lodge Nursing Home
  • 18
  • 9
  • 7
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Total of 63, showing 21-40
Review from Ruth D (Daughter of Resident) published on 30 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was in Eaton Lodge for the last few weeks of her life. She could not get out of bed. As a scattered family, we were kept informed and helped to keep in contact in person and using the phone. The staff were very proactive in looking after Mum. They also reacted to our concerns with the best
solutions possible. Although she was receiving end-of-life care, I received photos of her having a hair cut and a chiropodist also visited her. The staff went above and beyond to ensure that every day was a meaningful one for Mum; they looked through her photos with her and wanted to know all about her. She was kept clean and pain-free. I couldn't have asked for more.
Reply from Sharon Wheal, Activities Co-Ordinator at Eaton Lodge Nursing Home

Thank you so much for your excellent review. Your mum was a nice lady who enjoyed listening to our singers and having a daily chat and a cup of tea always with a smile. I will pass on your thanks to all at Eaton Lodgex.

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Review from V S (Friend of Resident) published on 14 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My friend is very happy at Eaton Lodge despite being bedridden as the staff are extremely kind, conscientious and efficient ensuring he receives excellent care. They visit him frequently throughout the day and check on him during the night. He sometimes refers to them as 'his family' and appreciates
their genuine compassion as well as sharing a joke with them as he has a good sense of humour.
He looks forward to all his meals which he thoroughly enjoys. The staff ensure he is able to participate as much as possible in all special events and activities - craft activities are brought to his bedside; visiting singers/therapy dogs visit his room much to his delight.
The staff are always very friendly, kind and welcoming when I visit. Such a lovely, happy atmosphere.
Reply from Sharon Wheal, Activities Co-Ordinator at Eaton Lodge Nursing Home

Thank you so much for your kind words. Your friend enjoys all activities, especially pet therapy and singers and enjoys chatting with everyone and also loves the food.

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Review from Sarah F (Daughter of Resident) published on 4 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are friendly and caring. Mum reports that they are lovely and look after her really well. She likes the chef and is asked what she would like. Activities are inclusive of those who are bed-bound.
Reply from Sharon Wheal, Activities Co-Ordinator at Eaton Lodge Nursing Home

Thank you for your excellent review. Your mum enjoys food and all the activities.
I shall pass on your positive feedback to all staff.

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Review from Brian B (Friend of Resident) published on 24 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My friend has been here for two years and is very happy here.
Reply from Sharon Wheal, Activities Co-Ordinator at Eaton Lodge Nursing Home

Thank you very much for your friend's positive review. He loves to laugh and chat and enjoys pet therapy and all parties. He enjoys lunch with everyone and loves listening to Strauss.

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Review from K C (Son of Resident) published on 22 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found all the staff to be friendly and welcoming. I have visited my mum now for around 3 months and cannot fault the staff. Always offered refreshments and even remembered how you have your cup of tea. Could thank them enough for making my mum feel safe and happy.
Reply from Sharon Wheal, Activities Co-Ordinator at Eaton Lodge Nursing Home

Thank you so much for your positive response. Your mum and family joined in our parties and games and pleasure to care for. I shall pass this on to all our staff team.

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Review from Nigel C (Partner of Resident) published on 4 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Such friendly and helpful staff for whom nothing was too much trouble, even though my partner was on the second floor there was no hesitation when asked for even a cup of tea.
The food was delicious and served piping hot.
We could not have asked for a better place for her.
And I thank all the staff
for doing what you did.
Reply from Sharon Wheal, Activities Co-Ordinator at Eaton Lodge Nursing Home

Thank you so much for your excellent review. Your partner was a lovely lady. I shall pass on your thanks to all the team

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Review from Colin C (Friend of Resident) published on 7 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Attended the Halloween party and had a wonderful time, a first-class singer, and lovely staff. The food was absolutely perfect couldn't have wished for anything more. Look forward to many more enjoyable events. Will see you soon.
Reply from Sharon Wheal, Activities Co-Ordinator at Eaton Lodge Nursing Home

Thank you so much for your excellent review. It was a pleasure to enjoy our Halloween party with you and our lovely residents, family and friends and one of our amazing singers. Look forward to seeing you on 24th November.

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Review from E C (Daughter of Resident) published on 27 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad spent his last few weeks, surrounded by his family. The care home were very accommodating and made every effort to listen to our wishes for our dad. The atmosphere in Eaton lodge was very much a family feel, and this made my father's time comfortable and less clinical. I would like to thank everyone
at the home for making his last few weeks as peaceful as it could be. The respect and dignity he had, will always be remembered by all his family.
Reply from Sharon Wheal, Activities Co-Ordinator at Eaton Lodge Nursing Home

Thank you very much for your excellent review. It was a pleasure to look after your dad and he was happy listening to our singer sing his favourite songs.

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Review from Natalie S (Granddaughter of Resident) published on 28 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I wanted to thank all the staff for looking after my grandad over the past year and a bit. He was struggling at home, doing daily tasks, but now he is being looked after by supportive staff who look after his every need. As a family, we couldn't be happier with the care. Especially when he became very
poorly, and needed even extra care and attention.
Thank you so much!
Reply from Sharon Wheal, Activities Co-Ordinator at Eaton Lodge Nursing Home

Thank you so much for your kind words. Your grandad is always happy and a pleasure to care for. I shall pass on your message to all of our lovely staff team.

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Review from P M (Sister of Resident) published on 19 September 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My sister has been in the care home for two and a half years now. Overall, she has received a good standard of care. She is bedridden, so I can only comment on her room and her personal care. Her room is basic but adequate for her needs. She is always clean and tidy when I visit. She enjoys the food
and is always given a choice. The staff are pleasant and approachable.
Reply from Sharon Wheal, Activities Co-Ordinator at Eaton Lodge Nursing Home

Thank you for your positive feedback. Your sister is always happy and likes to read her books. I will pass on to all of the staff team.

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Review from D C (Son of Resident) published on 12 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everyone has been extremely warm and welcoming not only to my father but to my family as a whole. My father's individual needs and interests are adhered to which has made a very difficult time all the more manageable
Reply from Sheila Edrial-Deque, Registered Manager at Eaton Lodge Nursing Home

Thank you for your kind words. I will pass this on to the team. All the best.

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Review from G S (Partner of Resident) published on 4 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I'm happy with the care that Eaton is giving here - no complaints.
Reply from Sharon Wheal, Activities Co-Ordinator at Eaton Lodge Nursing Home

Thank you so much for your excellent review. Your partner enjoys being at Eaton Lodge and loves sitting in the garden reading his newspaper.

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Review from D S (Friend of Resident) published on 27 July 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Made my friend feels at home - thank you.
Reply from Sharon Wheal, Activities Co-Ordinator at Eaton Lodge Nursing Home

Thank you so much for your positive feedback... Your friend is a pleasure to look after, and she loves to join in. I shall pass this on to our manager and all staff.

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Review from Bethan G (Niece of Resident) published on 14 July 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My aunt is very happy here and is well looked after. Thank you.
Reply from Sharon Wheal, Activities Co-Ordinator at Eaton Lodge Nursing Home

Thank you so much for your all excellent review. Your partner is very settled and happy at Eaton Lodge and is loving the garden and reading his newspaper in the sunshine.

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Review from Joanne S (Niece of Resident) published on 29 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
All staff are very patient and really make the effort with the care and needs of the individuals. When it's the residents' birthdays they make them feel very special. Food is well presented and tasty. The home in general is tidy and clean.
Reply from Sheila Edrial-Deque, Registered Manager at Eaton Lodge Nursing Home

Joanne thank you very much for your kind words, I will pass your remarks to my team.

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Review from Katharine H (Daughter of Resident) published on 29 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been so well looked after since arriving at Eaton Lodge Nursing Home. The staff are so caring and really do everything they can to ensure their patients are comfortable and happy. Since being there, her physical health has improved so much in a short space of time. They are always consulting
with me and letting me know what is going on.
It is such a difficult decision placing your parent into a nursing home and relinquishing responsibility to others. However, she needed professional care and nursing, something we could not provide. We definitely made the right choice in choosing Eaton Lodge. Highly recommended.
Reply from Sheila Edrial-Deque, Registered Manager at Eaton Lodge Nursing Home

Katherine
Thanks for your nice review and I will pass the message to the team.

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Review from O H (Niece of Resident) published on 23 June 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
We sense that our aunt is happy and very well cared for. We find the staff very available, attentive and in evidence and they provide a cheery, positive and can-do atmosphere.
On those visits that involve lunch, the food looks excellent and our aunt eats well and has no complaints.
Certainly, we
feel that the staff ‘know’ her.
If our aunt had more access daily to natural light in her own bedroom that would be super but we understand, logistically, that’s tricky.
Reply from Sharon Wheal, Activities Co-Ordinator at Eaton Lodge Nursing Home

Thank you very much for your positive review. I shall pass on to and all of the team.

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Review from Brian S (Son of Resident) published on 23 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are all naturally concerned and distressed when a family member unfortunately finds themselves in need of end of life care. The staff at Eaton Lodge are first-class at looking after every aspect of your loved one at this difficult time. Being adjacent to the local surgery ensures access to further
specialist support, if required. Visiting relatives are looked after well and kept fully informed at all times. After a difficult period of home care, Mum appeared calm and comfortable from the outset every time I visited, which is a source of great comfort, particularly if you live a long way away. During her short stay, St Patrick's Day came along and the staff organised some themed events, which Mum thoroughly enjoyed. I gather this, and other activities, are a regular thing. Would thoroughly recommend you consider Eaton Lodge for any care home requirements.
Reply from Sheila Edrial-Deque, Registered Manager at Eaton Lodge Nursing Home

Thank you very much for your wonderful reviews, I will pass the message to my team.

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Review from Ailsa M (Granddaughter of Resident) published on 21 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at Eaton Lodge have been amazing looking after my grandad and also my grandma when she goes to visit! The staff are always friendly and welcoming with a cup of tea. The home is never smelly or dirty and they have interesting activities going on every couple of weeks. My son (six) is always
happy to visit the home too. All of the residents love talking to him and the staff treat him so nicely, offering different snacks, drinks and activities to do by himself or with the residents! His favourite is to place rings on the floor and get all of the residents in the lounge to throw bean bags into their coloured ring. My grandad is settled in the home and is treated really well. He is quite happy there and the nursing side has improved his quality of life. I wouldn't pick anywhere else to house my grandad!
Reply from Sheila Edrial-Deque, Registered Manager at Eaton Lodge Nursing Home

Thank you for your nice comment Ailsa, we are happy and privileged to look after your granddad and grandma, who regularly visits the home.

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Review from A R (Daughter of Resident) published on 20 June 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
Very pleased with the friendly staff. They care for my relative with care and thoughtfulness. The meals are aimed at older people and residents are catered for. The place smells pleasant and clean. There are many activities that include those who are unable to leave their rooms.
Reply from Sheila Edrial-Deque, Registered Manager at Eaton Lodge Nursing Home

Thank you for your nice message, I will pass this to the team.

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Current Review Score: 9.7 (9.737)

Overview of Review Score

The Review Score of 9.7 (9.737) out of 10 for Eaton Lodge Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 29 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.737 for Eaton Lodge Nursing Home is calculated as follows: ( (266 Excellents x 5) + (60 Goods x 4) + (11 Satisfactorys x 3) + (1 Poors x 2) + (1 Very Poors x 1) ) ÷ 339 Ratings = 4.737
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Eaton Lodge Nursing Home is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 24 registered maximum number of service users is 4.8, which has been reached with 28 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 7 Jan 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Meet the Team (0)

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