Eglantine Villa Care Home

Eglantine Lane, Horton Kirby, Dartford DA4 9JL
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9.8 96 Reviews
  • Eglantine Villa Care Home, Dartford
In February 2023, Eglantine Villa was rated ‘Outstanding’ by the CQC for the third time in a row.

Eglantine Villa, once a private residence, is a carefully converted home offering nursing, residential dementia care, respite, palliative, Parkinson’s and convalescence care.

The home is made up of two separate buildings (Jasmine House and Lavender House) and is set in three-and-a-half acres of beautiful gardens.

A homely interior is enhanced by the use of a sensory room, social activity room, conservatory and large secure gardens. En suite bedrooms are well-equipped to ensure residents feel safe and comfortable.

Balanced meals can be enjoyed in the dining room overlooking the gardens, or in the privacy of people’s own rooms. There are lighter alternatives available throughout the day and birthdays are celebrated with a personalised cake.

Eglantine Villa knows that popular activities and stimulating interactions are a vital part of good care. It can also be a good opportunity for friends and family to spend time with residents. Having something interesting going on every day is very important for a resident’s general well being, as it helps to keep their minds active and improves their appetite.

Friends and family are welcome to participate in any or all of the activities at any time. There is an on-site activity coordinator who organises a wide variety of activities for residents to enjoy, whatever their abilities.

There are seasonally themed monthly events as well as regular activities such as music and movement, film shows, and arts and crafts sessions. The home also looks forward to local community and charity events.

Follow the home on Facebook to find out more. Search 'Bupa UK Eglantine Villa Care Home'.
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Care Provided by Eglantine Villa Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 49 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1450
  • Self-Funded Residential Dementia Care: from £1450
  • Self-Funded Nursing Care: from £1625
  • RESPITE Self-Funded Residential Care: from £1595
  • RESPITE Self-Funded Residential Dementia Care: from £1595
  • RESPITE Self-Funded Nursing Care: from £1790

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact for more information.

These prices are only a guideline, please contact Eglantine Villa Care Home to find out the exact price for your requirements.

Contact Eglantine Villa Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Eglantine Villa Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Group/Owner

Person in charge

  • Bryony John (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2017

Room Information

  • Single Rooms (49)

Eglantine Villa Care Home Reviews (96)

9.8

Eglantine Villa Care Home has a Review Score of 9.8 (9.768) out of 10, based on 18 reviews in the last 2 years.
Over all time Eglantine Villa Care Home has 96 reviews.

Overall Experience
  • 88
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Date Published
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Reviewer Connection to Eglantine Villa Care Home
  • 43
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  • 7
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Total of 96, showing 21-40
Review from Georgia M (Daughter of Resident) published on 10 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father moved to Eglantine Villa in January 2023. He sadly suffered a stroke in December 2020, was in hospital in 2021 and in a nursing home in 2022. Sadly, due to the lack of care he received in the nursing home he had a steep decline in his very limited mental and physical capabilities. The move
to Eglantine Villa has been such a smooth transition, the care is extremely attentive and he is very well looked after. The grounds are beautiful and the rooms are well-kept. The staff are all very friendly and engaging and you can tell they care a lot about their job. My dad has started to engage in conversation for the first time in several months, he seems brighter and happier. The staff care a lot about residents engaging with other residents and they have taken the time to get to know Dad and his interests. The food looks lovely, I'm sure dad is loving the 'midnight menu' that is provided! I can finally find peace in that he is in the best place for him.
Reply from Grace Langfield, Customer Service Adviser at Eglantine Villa Care Home

Thank you for your kind words. We are pleased to hear Eglantine Villa did everything they could to make his transition as easy as possible. We hope to continue providing your father with the continued support and engagement he is currently receiving.

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Review from Chloe M (Daughter of Resident) published on 10 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad hasn't been at Eglantine for long, but in the short time he has been there, he has shown improvement following a year in a care home that didn't have the same level of care or facilities. The staff at Eglantine are brilliant, they make us feel so welcome as a family visiting our dad, and all seem
to genuinely care about the residents and make a point of getting to know them. The facilities are also great, with the home feeling modern, clean and homely, which is really nice.
Reply from Grace Langfield, Customer Service Adviser at Eglantine Villa Care Home

Thank you for leaving us your kind review. We are very happy to hear that you are pleased with the level of care your Dad is receiving alongside our excellent facilities. Thank you for Eglantine Villa for your loved one's stay.

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Review from Stephanie D (Daughter of Resident) published on 30 November 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
Mum was moved into Eglantine Villa after suffering a brain injury. It was unfortunately no longer safe for her to reside at home. Since she has been a resident, her health and mobility have improved so much. Although given the choice, she would rather be at home, she understands that Eglantine is the
best place for her at the moment. She has formed such wonderful relationships with the care team and has settled in beautifully. She'll often have friends come to visit and they will sometimes stay for lunch, which the care home provides, so willingly. The care she receives is second to none. The home is spotless and the food, is all home cooked. Not only do the staff make the residents feel at home, but visitors too. Always cheery and ready to talk. I know Mum is absolutely in the safest, most caring place, she could possibly be.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Eglantine Villa Care Home

Thank you for your lovely review. We are so glad to hear that your mum is happy in our care and now feels like this is her home. Thank you for choosing us to care for her.

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Review from Y T (Cousin of Resident) published on 30 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My cousin is a resident at Lavender House, Eglantine Villa Care Home. The care she is receiving is excellent and the staff are always very kind and helpful. If there are any problems the staff will always make you aware. I know that she is very happy and enjoys living at this home.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Eglantine Villa Care Home

Thank you for your feedback. We are glad to hear that you find the care to be excellent and that your cousin is happy in our care. We really appreciate you taking the time to write us a review.

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Review from J C (Daughter of Resident) published on 8 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum was in Eglantine Villa Care Home for 9 years. She was so well looked after by the staff with so much care. When she was poorly they would also phone to keep us informed. She was always clean. We did visit all the time and the staff were very friendly. Amazing home.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Eglantine Villa Care Home

Thank you for your review. We are happy to hear that you could see how much your Mum was cared for by everyone at Eglantine Villa. Thank you for choosing us to care for her.

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Review from Alex C (Granddaughter of Resident) published on 8 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have and will continue to praise the staff both at Lavender House and Eglantine Villas. My grandmother was a resident for 9 years. I have no doubt that the staff and the cleanliness of the whole establishment is the reason my beloved Nan lived for so long. I could walk away leaving Nan, safe in the
knowledge that every single member of staff treated her as if she was their family member.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Eglantine Villa Care Home

Thank you for your kind words. We are so glad to have been able to look after your Nan for nine years, hopefully knowing how well she was cared for is of comfort to you now. Thank you again for taking the time to leave us a review.

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Review from Rebecca A (Daughter of Resident) published on 16 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum spent the last two years of her life at Eglantine Villa and was very happy there. I am so glad we found it. The staff are compassionate and treat residents with real kindness. As a result, Eglantine Villa has a very homely and 'family' feel. The care is exceptional and to a high professional
standard. The meals are varied and delicious! It is also well-managed and well-administered. And cannot praise nor thank the nurses and carers enough for their dedication and skill as my mum approached her final moments. Thank you.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Eglantine Villa Care Home

Thank you for your lovely review. We are so sorry for your loss, we hope that you are able to go away from this knowing that your Mum received the very best care at Eglantine Villa. Thank you again for your kind words.

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Review from Michele P (Next of Kin) published on 1 September 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
When my mother was taken into Eglantine Villa on 25th March 2021, she was welcomed by the caring and friendly staff. When I myself went to visit my mum in Eglantine Villa for the first time, I was welcomed and found the staff very professional and very understanding. I am a nurse myself and found the
care provided by Eglantine Villa to be outstanding from the management down to the nursing staff and housekeeping. If Mum needed anything day or night, she only had to ask, and it would be provided. If I could choose any nursing home in the area, this would be number one. I would like to thank all the staff at Eglantine Villa for caring for my mum and wouldn’t hesitate to highly recommend this care home to anybody who needs loving care.
Reply from Amanda Barnes, Customer Service Adviser at Eglantine Villa Care Home

We appreciate you taking the time to leave us your comments. It is lovely to hear that you and mum felt welcomed in our home and that you are happy with the care mum has received. Please let us know if there is anything we can do to make your Mums stay as comfortable as possible.

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Review from James B (Son of Resident) published on 18 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Just recently, my dad became unwell with dementia. It all happened so quickly and he was admitted to the hospital, then transferred to Eglantine Villa. The whole process was draining, especially dealing with Dads affairs. But the process was made much easier by the wonderful staff that work here. Within
days, Dad has established relationships with the professionals and they have really made him settled and welcome. I mentioned the word professionals as that what these special people are and I wouldn’t want Dad cared for by anyone else. I’ll not mention names for data protection but I state this about all the staff. They really make them part of their family and interact with residents constantly. Love the fact they have care dogs as Dad always liked dogs.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Eglantine Villa Care Home

Thank you for your lovely review. We are glad to have been able to support you all through this difficult transition. We are also happy to know you all feel like your Dad is a part of the Eglantine Villa family and being well cared for. Thank you again for your kind words.

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Review from J H (Daughter of Resident) published on 4 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum lived at Eglantine Villa for two years until her death. She was treated with love, respect and kindness... just like a member of the family. The staff were wonderful and formed great relationships with her, often joking, laughing and having fun. She was safe and happy. Before Mum moved to Eglantine
Villa, my own life was filled with worry and stress. The difference and peace of mind can't be described. I could relax knowing Mum was well and had no risks or falls. No more midnight phone calls or trips to A&E. We got our relationship back too!
Reply from Alison Horridge, Customer Advisor on behalf of the team at Eglantine Villa Care Home

Thank you for your kind words. It is so lovely to hear that you felt the love, kindness and respect shown to your Mum by our staff and that she felt like part of the family at Eglantine Villa while she was with us. Thank you for trusting us to look after her.

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Review from Nikki H (Daughter-in-law of Resident) published on 1 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very caring staff members in a wonderful home. Mt father-in-law became friends with lots of the staff who went above and beyond for him. I also have very high regard for the manager who has been amazing.
Reply from Amanda Barnes, Customer Service Adviser at Eglantine Villa Care Home

Thank you for taking the time to leave your review. It is always nice to hear words like “Wonderful” and “Caring” being used to describe our care.

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Review from Bella G (Niece of Resident) published on 30 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt moved to Eglantine Villa in February 2021 (lockdown). The staff have all been very helpful, friendly and efficient. They seem to have made an effort to really get to know my aunt and to understand her needs. I have always been made welcome and my visits have always been managed efficiently e.g.
PPE, test etc.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Eglantine Villa Care Home

Thank you for your review. We are so happy to hear that you feel Aunt has been welcomed so well by everyone at Eglantine Villa's and that you feel safe when you visit.

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Review from A S (Granddaughter of Resident) published on 20 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Grandmother has been in Eglantine for over a year, and I couldn't be happier with the care she has received. The staff have been wonderful with her, both in her care and understanding of her Dementia. The home has been brilliant throughout the Covid 19 Pandemic, they have done everything they can
to protect the residents, and this shows! Eglantine really is a great Care home.
Reply from Emily Wilson, Customer Advisor on behalf of the team at Eglantine Villa Care Home

Thank you for sharing your lovely words with us. We really appreciate you taking the time to leave us your kind review. We are so pleased that you're happy with the care your Grandmother is receiving in Eglantine Villa. Please let us know if there is anything more we can do for you and your family.

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Review from Maria (Daughter of Resident) published on 14 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
It was extremely hard to accept that my father needed 24/7 residential care due to Alzheimer's in December 2020. However, I am now convinced that this really is the best place for him to get the care he needs both physically and mentally as he copes with this terrible condition. Staff are consistently
cheerful, kind, helpful and genuinely caring and through encouragement and gentle persuasion to eat and drink have managed to reverse his ongoing weight loss. Every day they help him to answer my video calls on the iPad which has been important for both of us in order to maintain meaningful contact and 'see' each other throughout these difficult times. Any queries are answered promptly and staff seem very settled and regular which is important for Alzheimer's patients who cannot cope with change; obviously a reflection on the excellent management at Eglantine. I'd like to thank all of the staff for giving me peace of mind by looking after dad not just as a 'job' but with real care!
Reply from Melanie Cope, Customer Service Adviser at Eglantine Villa Care Home

We cannot thank you enough for taking your precious time to leave such a detailed and wonderful review. We certainly appreciate how difficult it can be to make the decision to move a loved one into care, and we are so glad you can see that our home is the best place for him with his Alzheimer's. We are overjoyed to hear you feel the staff are consistently kind, cheerful, helpful and genuinely caring, alongside being helpful in maintaining contact. We will be sure to pass your beautiful words on to the relevant people. If there is absolutely anything else we can do for you, please let us know.

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Review from Claire J (Friend of Resident) published on 31 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our very close family friend recently passed away at Eglantine Villa after being a resident there for nearly 4-years. I wanted to express my gratitude to all staff members for their exceptional care and dedication. It has been a very challenging time in these unprecedented circumstances, but the staff
did everything in their power to help us through. A big thank you to the manager for allowing me to be with our loved one until the end. All the staff at Eglantine Villa are amazing!
Reply from Emily Wilson, Customer Advisor on behalf of the team at Eglantine Villa Care Home

We really appreciate your lovely comments, thank you so much for sharing your kind words with us. We are so sorry for the loss of your family friend. Our thoughts are with you all, please accept our condolences.

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Review from Lois (Friend of Resident) published on 31 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am extremely impressed with the way the staff at Eglantine Villa have made it possible for me to visit my friend during the pandemic. I know how difficult this time has been for the staff to accommodate our needs but they have done an amazing job to make this happen. Thank you for everything you
all do, all the time.
Reply from Emily Wilson, Customer Advisor on behalf of the team at Eglantine Villa Care Home

Thank you for your really kind words, we really appreciate you taking the time to leave us your lovely feedback. Please let us know if there is anything more we can do.

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Review from Lisa S (Daughter of Resident) published on 23 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Myself and my sister sadly found ourselves in a tough situation in finding a care home for our dear mum, in Sept 2020 and during the pandemic. We cannot thank all the staff at Eglantine for all their reassurance, kindness and patience they give to us both as well as their genuine care, understanding
of her health needs, her character and love they give to mum. Nothing is too much trouble. We are kept up to date of any concerns of mum, needs or likes and dislikes, her general health as well as dealing promptly of any concerns we have had, mums settling down period. Their workload has increased tenfold during the pandemic, lack of visiting and restrictions of activities, hairdresser etc but have always put their residents first and keep them safe and covid free as well as dealing with their needs. The staff are always friendly and upbeat and mum is treated as part of their family.
Reply from Emily Wilson, Customer Advisor on behalf of the team at Eglantine Villa Care Home

Thank you so much for your lovely review, we really appreciate your kind feedback. We are so pleased to receive your compliments for our home. We hope your mind is at ease with your Mum in our care. Please let us know if there is anything we can do for you and your family.

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Review from Deborah L (Daughter of Resident) published on 9 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I called the BUPA line to enquire about the care homes that you offer. I spoke to a very nice man, then a few weeks later called him again as I had to seek help to place my dad in a care home asap as I could no longer look after him at home. He was so kind and explained to Eglantine Villa, before he
put me through, what my problem was. I was put through and from then on, all the staff that I spoke to were professional and rung straight back. We took Dad the next day and the staff all came out to greet us with all Covid rules in place, then we filled in paperwork and left. The next day the senior carer rang with an update and so did the nurse, they are so kind and put me at peace. The other ladies and gents who are looking after Dad are also very kind and caring. The nurse whose name I don't know rang to update me about his blood pressure today was also very nice and reassuring, so Dad is in the best place and I am sure will only thrive with the care he is receiving.
Reply from Emily Wilson, Customer Advisor on behalf of the team at Eglantine Villa Care Home

We really appreciate you taking the time to leave us some feedback, and we are so thankful for your lovely words. We will pass your kind comments onto our Customer Care Team and those at Eglantine Villa. Please let us know if there is anything more we can do for you and your family.

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Review from Janet R (Daughter of Resident) published on 21 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has recently passed away in Eglantine Care Home. She had the most fabulous care during her stay for three months. The staff during her stay and at the end of her life were outstanding. Their care and compassion shown to her were second to none. I would like to sincerely thank all the staff
involved with my mum for all their efforts during a very tough time of Covid-19.
Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at Eglantine Villa Care Home

We are very sorry about your loss. Please let us know if there is anything else we can do for you or your family.

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Review from Luke (Grandson of Resident) published on 15 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am an 18-year-old lad who visits my grandmother and I can say hand on heart I also feel so welcomed there when visiting her by all the staff especially as I am reasonably young in that environment. The staff always make sure I am comfortable in the circumstances. Those staff work their socks off too.
BUPA are lucky to have these people.
Reply from Emily Wilson, Customer Advisor on behalf of the team at Eglantine Villa Care Home

Thank you so much for your incredibly kind words, we really appreciate receiving your positive feedback. We are so pleased that you are happy with the care we are providing for your grandmother. Please let us know if there is anything more we can do for you and your family.

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Current Review Score: 9.8 (9.768)

Overview of Review Score

The Review Score of 9.8 (9.768) out of 10 for Eglantine Villa Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 18 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.768 for Eglantine Villa Care Home is calculated as follows: ( (165 Excellents x 5) + (43 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 211 Ratings = 4.768
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Eglantine Villa Care Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 49 registered maximum number of service users is 9.8, which has been reached with 18 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 3 Apr 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

2 Bed Vacancies

Posted: 08 Oct 2025

ensuite rooms available, newly decorated, set within a peaceful location for residential dementia care

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Awards / Recognitions (7)

Meet the Team (1)

Bryony

Bryony John

Job Title: Home Manager Joined: 2012

Hello - my name is Bryony John and I am the home manager at Eglantine Villa. I started working for Bupa in 2012 as an admin assistant and then stepped up into a financial administrator role. Over the years I developed an interest in the different positions available with Bupa and found that I had a passion for care and how it can make a difference in people's lives.


Having gained experience I then took up a deputy manager role supporting a home caring for people with nursing needs. I became a home Manager in 2020 and now manage Eglantine Villa alongside a fantastic team of carers, nurses, heads of department and support staff.


My favourite part of my job is meeting new people, hearing residents' life stories, alleviating worry from families and watching how our residents can flourish in our care. I love that there is variety in every day and I genuinely look forward to coming to work every day, I would never do anything else.


Outside of work, I love travelling to new countries, spending time with my family, and friends, going out for walks and listening to music.

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