Eglantine Villa Care Home

Eglantine Lane, Horton Kirby, Dartford DA4 9JL
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9.8 96 Reviews
  • Eglantine Villa Care Home, Dartford
In February 2023, Eglantine Villa was rated ‘Outstanding’ by the CQC for the third time in a row.

Eglantine Villa, once a private residence, is a carefully converted home offering nursing, residential dementia care, respite, palliative, Parkinson’s and convalescence care.

The home is made up of two separate buildings (Jasmine House and Lavender House) and is set in three-and-a-half acres of beautiful gardens.

A homely interior is enhanced by the use of a sensory room, social activity room, conservatory and large secure gardens. En suite bedrooms are well-equipped to ensure residents feel safe and comfortable.

Balanced meals can be enjoyed in the dining room overlooking the gardens, or in the privacy of people’s own rooms. There are lighter alternatives available throughout the day and birthdays are celebrated with a personalised cake.

Eglantine Villa knows that popular activities and stimulating interactions are a vital part of good care. It can also be a good opportunity for friends and family to spend time with residents. Having something interesting going on every day is very important for a resident’s general well being, as it helps to keep their minds active and improves their appetite.

Friends and family are welcome to participate in any or all of the activities at any time. There is an on-site activity coordinator who organises a wide variety of activities for residents to enjoy, whatever their abilities.

There are seasonally themed monthly events as well as regular activities such as music and movement, film shows, and arts and crafts sessions. The home also looks forward to local community and charity events.

Follow the home on Facebook to find out more. Search 'Bupa UK Eglantine Villa Care Home'.
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Care Provided by Eglantine Villa Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 49 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1450
  • Self-Funded Residential Dementia Care: from £1450
  • Self-Funded Nursing Care: from £1625
  • RESPITE Self-Funded Residential Care: from £1595
  • RESPITE Self-Funded Residential Dementia Care: from £1595
  • RESPITE Self-Funded Nursing Care: from £1790

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact for more information.

These prices are only a guideline, please contact Eglantine Villa Care Home to find out the exact price for your requirements.

Contact Eglantine Villa Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Eglantine Villa Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Group/Owner

Person in charge

  • Bryony John (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2017

Room Information

  • Single Rooms (49)

Eglantine Villa Care Home Reviews (96)

9.8

Eglantine Villa Care Home has a Review Score of 9.8 (9.768) out of 10, based on 18 reviews in the last 2 years.
Over all time Eglantine Villa Care Home has 96 reviews.

Overall Experience
  • 88
  • 8
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Date Published
  • 96
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  • 18
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Reviewer Connection to Eglantine Villa Care Home
  • 43
  • 11
  • 7
  • 6
  • 6
  • 5
  • 5
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
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Total of 96, showing 61-80
Review from Sally W (Daughter-in-law of Resident) published on 21 March 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
During the two and a half years my mother in law was being cared for at Eglantine, up to her death a week ago (almost made 102). The staff at Eglantine Villa at all levels and disciplines (cleaning, catering, care, nursing and management) have humbled us with their professional, friendly, holistic
and consistent care.
They have always provided the highest level of attention to the resident and her family. We have been able to leave my mother in law in the certain knowledge that she was safe and loved. We have, over the years, come to regard the staff as part of our extended family and are so pleased that she was able to be cared for in the last years of her life at Eglantine.
Reply from Jayne Duck, Customer services administrator at Eglantine Villa Care Home

So sorry to hear of your loss, please accept our condolences. Thank you for your review and such kind words about our staff. I'm sure that when you look back on the time that your mother in law spent with us, it will give you comfort knowing that she was loved and well cared for.

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Review from Jill W (Niece of Resident) published on 15 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We think this is of a very high standard. The food is excellent.


The staff can't do enough for anyone, very friendly.

Reply from Jayne Duck, Customer services administrator at Eglantine Villa Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.

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Review from Christine W (Daughter of Resident) published on 15 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother-in-law chose Eglantine Villa on the death of her husband in February 2001. She was unable to care for herself, being paralysed from the waist down. She had all of her mental faculties, thus, should she have had any complaints about her care she would have voiced them! We were extremely happy
with every aspect of Eglantine and when the decision came to admit my mother in July 2011 (suffering from dementia) we did not hesitate, knowing that the care was first rate. One physically and the other mentally impaired, the attention to all of their needs were met with smiles and affection - the staff were indeed an extension of their family and the mothers were treated with kindness and dignity. The atmosphere in the home was always welcoming and 'cosy' - I have my place booked there. I respect all the staff members who go 'over and above' their working remit to spread happiness and comfort to their residents.
Reply from Jayne Duck, Customer Services Administrator at Eglantine Villa Care Home

Thank you for your review and kind words about our staff. It is lovely to hear that your mother and mother in law were so well cared for in our care and happy. It is the little things like a smile that make all the difference.

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Review from Linda D (Daughter of Resident) published on 11 December 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have found Eglantine Villa Care Home staff to be caring and very efficient and friendly. This is from the excellent catering team, where nothing is too much trouble for the nursing and support staff who work tirelessly to ensure the comfort and wellbeing of all residents.
My husband and I cannot
praise them enough and thank them all.
Reply from Jayne Duck, Customer Services Administrator at Eglantine Villa Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.

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Review from Robert W (Daughter of Resident) published on 7 December 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident for 2 years, arriving at the age of 99 3/4 and is now approaching her 102nd birthday in March 2018. The family could not be more pleased to have found this wonderful nursing home, which has met and exceeded all our expectations. My mother is in excellent hands, enjoying
continuous personal attention (care, nutrition and activities) despite being bedridden; never ignored, always included. This outstanding treatment is founded on a culture of staff excellence and compassion in all areas. Simply put, the staff feel like an extension of our family.
Reply from Jayne Duck, Customer services administrator at Eglantine Villa Care Home

Thank you for your review. I'm so glad to hear how well cared for your mother is in our care. I know this will give you peace of mind knowing that when you are not there you don't need to worry. It is the little things like taking time for a chat or just a smile that makes all the difference and makes it more like a family. I hope you have a party for her 102nd birthday.

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Review from Linda K (Daughter of Resident) published on 1 December 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother moved to Eglantine from another placement, with severe dementia. Her room was bright, airy and spotless. Although Mum was unable to participate, there were lots of activities for residents to enjoy. My elderly, frail father visited regularly and was made very welcome by all the staff. The
home has a happy, relaxed atmosphere and all the staff seem to enjoy their jobs. During Mum's last days my sister, Dad and I spent a lot of time with her and this was never a problem. Mum was well cared for right to the end. Cannot fault the home!
Reply from Jayne Duck, Customer services administrator at Eglantine Villa Care Home

So sorry to hear of your loss, please accept our condolences. Thank you for your review I hope that when you look back on the time your mother spent with us it gives you comfort knowing that she was well cared for.

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Review from Diane H (Friend of Resident) published on 30 November 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dear friend and mother-in-law to my son spent her last eleven days of her life at Eglantine Villa. She was treated with respect and dignity, all the staff were kind and caring nothing was too much trouble for them.


The lady who runs the home would come and sit with my friend when she was distressed

and talk to her and calm her down, she was amazing, so kind.


All the staff were kind and caring and would even look after us and make sure we had eaten.
I cannot praise them enough for their kindness at such an awful and sad time for us.

Reply from Jayne Duck, Customer services administrator at Eglantine Villa Care Home

So sorry to hear of your loss, please accept our condolences. Thank you for your review and such kind words about our staff. I hope that in time when you look back this gives you comfort knowing that your friend was well cared for.

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Review from Simon H (Son-in-law of Resident) published on 27 November 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at Eglantine Villa were fantastic with my mother in law when she went there in October during her last days. They treated her with unbelievable dignity, respect, care and compassion.
We will always be thankful for everything they did for her. They were also very kind to our family and
understood how difficult this time was and did everything they could to make it even a little easier. They supported my wife the whole time and made it possible for her to spend quality time with her mum when it mattered most.
Reply from Jayne Duck, Customer services administrator at Eglantine Villa Care Home

So sorry to hear of your loss, please accept our condolences. Thank you for your review and kind words. I hope that in time when you look back on the time that your mother in law spent with us it gives you comfort knowing that she was well cared for.

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Review from Jaimie H (Daughter of Resident) published on 27 November 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was cared for here during her final days. I am so thankful that we found this home and there are not enough words to explain just how wonderful they were.
The grounds are lovely, as are the rooms. We had a room that overlooked the grounds which was lovely for my mum. Having to leave your own
home when you are very poorly is extremely hard but this place really felt so homely. The small touches in the rooms like the toiletries and hairbrushes, along with the dressing gown helped make it feel even more comfortable.
The best bit about it was, without a doubt, the management team and their wonderful staff. They cared not only for mum but also for us. They made sure we ate, constantly bringing us snacks and offering us lunch and dinner. They made it possible for me to stay with my mum towards the end, something which I will be eternally grateful for.
I would highly recommend this care home to anyone that is faced with the difficult decision of finding a home for their loved ones.
Reply from Jayne Duck, Customer services administrator at Eglantine Villa Care Home

So sorry to hear of your loss, please accept our condolences. Thank you for your review and kind words about our staff. It is the little things like her own hairbrush that makes all the difference. I hope that when you look back on the time that your mum stayed with us this gives you some comfort knowing that not only your mum but your family were well cared for.

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Review from Karen C (Daughter-in-law of Resident) published on 24 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Simply the best! Fabulous staff, second to none in a homely and spotlessly clean environment. I don't know how they do it but I'm glad they do. At such a crucial time as end of life you don't get reruns or second chances to get it right, so choosing Eglantine Villa Care Home was the best decision we
could have made and we will always be glad of it. The standard of care is always high and we are always warmly welcomed. We also leave knowing that loving care is being given. We feel supported by highly skilled professionals who have just got it right. A heartfelt and massive thank you to them.
Reply from Jayne Duck, Customer Services Administrator at Eglantine Villa Care Home

Thank you for your review and lovely words about our staff and home. It is the little things like a smile or just listening that makes all the difference and I hope that you have peace of mind knowing that when you're not there they are well cared for and loved. I will pass your comments to the home manager.

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Review from Frank H (Friend of Resident) published on 15 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The resident was in Eglantine for about 5 years after her son was no longer able to give her the 24 hour care and supervision she required. She was in residential care up until about two months before she died.
She was always treated with such love and by all the staff and they also were always extremely
welcoming to her visitors and made to feel very much at home 10/10
Reply from Jayne Duck, Customer services administrator at Eglantine Villa Care Home

So sorry to hear about the loss of your friend, please accept our condolences. Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.

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Review from Mary H (Friend of Resident) published on 15 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The resident was a faithful member of our church for over 30 years. She wasn't just a member but a person who had a genuine connection in her heart to god. She was a real mother who cared faithfully for her children and that's why I'm so glad she was cared for by the staff at Eglantine Villa Care Home.
One knew not only was she properly looked after but there was a genuine love, the hearts of the staff that when we couldn't give that living care we could trust them to do it.
Reply from Jayne Duck, Customer services administrator at Eglantine Villa Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.

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Review from Martyn W (Son of Resident) published on 26 October 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father's health went rapidly down hill and after a few weeks in hospital, we made the decision to put him into a care home. This was a huge decision and made us full of fear when you read some of the horror stories about care homes. From the first moment I wheeled my dad in he felt at home at Eglantine
Villa. The facilities are great, the staff are better and have made the hardest decision of our lives so much easier to bear. They are kind to Dad and make him feel at ease. The food is great and nothing is an issue. We are visiting as a family to have a roast with Dad and ideally take him to the pub in a wheelchair and again the home has been nothing but accommodating.
Reply from Jayne Duck, Customer Services Administrator at Eglantine Villa Care Home

Thank you for your review. Unfortunately, it is always the bad that gets reported and not the good. I hope that now you have seen how well cared for your Father is and that he is happy and settled you have peace of mind. I hope you all enjoy the roast and have a good time at the pub.

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Review from Sharon T (Niece of Resident) published on 17 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Although my aunt was only in Eglantine Villa for a short time I can honestly say that every member of staff, from the receptionist, carers, nurses, cooks to management level, were kind and helpful in every way. Not only with my aunt, but also to me. Their support for me helped me through a sad time
and I shall always be grateful.
Reply from Jayne Duck, Customer Services Administrator at Eglantine Villa Care Home

I am so sorry to hear of your loss, please accept our condolences. Thank you for your review. I'm so glad to hear that your aunt was well cared for and that you received the support that you needed at such a sad time.

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Review from P F (Resident) assisted by family/friend published on 1 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very friendly, helpful, accommodating and caring staff. If buzzer pressed always responds in a reasonable time. Food generally Ok, can sometimes be hotter but generally very accommodating.


Cleanliness good. More in room activities would be nice if you are unable to get to the lounge. In room mass

would be nice or vicar visits.
Reply from Jayne Duck, Customer Services Administrator at Eglantine Villa Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager

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Review from Paul D (Son of Resident) published on 14 August 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father was accepted at Eglantine Villa in May, when it became necessary for him to have full-time nursing care, from another care home.
He has been extremely happy at this home but has recently contracted pneumonia and was admitted to Hospital. Now that he has returned to the home he is receiving
palliative care from the extremely loving and caring team at Eglantine Villa.
I cannot praise their care and the loving atmosphere enough.
Thanks to them the last days of his life will be spent in a calm and secure atmosphere.
Reply from Jayne Duck, Customer Services Administrator at Eglantine Villa Care Home

Thank you for your review. So sorry to hear that your farther is very unwell. It is lovely to hear how well you regard our staff and the care that they are taking in looking after your father.

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Review from Sandra C (Daughter of Resident) published on 1 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been living in Lavender Cottage since February 2017. Since her first day, she has been treated with the utmost respect and kindness.
The staff are very kind and willing to help with answering any questions we have and also doing everything to help make my mother's stay here a very happy
one.
I would definitely recommend this care home to any persons looking for a placement for a loved one.
I know my mum is safe and being looked after very well.
Reply from Jayne Duck, Customer services administator at Eglantine Villa Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.

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Review from B H (Wife of Resident) assisted by family/friend published on 1 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found the care my husband receives to be of a high standard. The staff are friendly, caring and helpful. I am always made to feel welcome and my husband is clean, comfortable and pain-free.
Reply from Jayne Duck, Customer services administator at Eglantine Villa Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.

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Review from Alan P (Husband of Resident) published on 19 April 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Although my wife was only in the care home for one week before she died she was exceedingly well cared for. I think of this being the nursing home of a thousand smiles, visitors were always welcomed with a smile. This seemed to affect the whole atmosphere. Well done keep up the good work!
Reply from Emily Wilson, Customer Service Administrator at Eglantine Villa Care Home

Thank you for sharing you lovely review with us, we really appreciate your feedback. I am so pleased that you were happy with Eglantine Villa and the care they provided for your wife. The Bupa Customer Care Team.

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Review from Alan H (Husband of Resident) published on 24 October 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home was excellent. The staff were especially considerate and friendly. The gardens were well kept and inviting. Altogether everything was excellent.
Reply from Rose Pickering, Customer Service Administrator at Eglantine Villa Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Current Review Score: 9.8 (9.768)

Overview of Review Score

The Review Score of 9.8 (9.768) out of 10 for Eglantine Villa Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 18 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.768 for Eglantine Villa Care Home is calculated as follows: ( (165 Excellents x 5) + (43 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 211 Ratings = 4.768
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Eglantine Villa Care Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 49 registered maximum number of service users is 9.8, which has been reached with 18 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 3 Apr 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

2 Bed Vacancies

Posted: 08 Oct 2025

ensuite rooms available, newly decorated, set within a peaceful location for residential dementia care

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Awards / Recognitions (7)

Meet the Team (1)

Bryony

Bryony John

Job Title: Home Manager Joined: 2012

Hello - my name is Bryony John and I am the home manager at Eglantine Villa. I started working for Bupa in 2012 as an admin assistant and then stepped up into a financial administrator role. Over the years I developed an interest in the different positions available with Bupa and found that I had a passion for care and how it can make a difference in people's lives.


Having gained experience I then took up a deputy manager role supporting a home caring for people with nursing needs. I became a home Manager in 2020 and now manage Eglantine Villa alongside a fantastic team of carers, nurses, heads of department and support staff.


My favourite part of my job is meeting new people, hearing residents' life stories, alleviating worry from families and watching how our residents can flourish in our care. I love that there is variety in every day and I genuinely look forward to coming to work every day, I would never do anything else.


Outside of work, I love travelling to new countries, spending time with my family, and friends, going out for walks and listening to music.

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