Eglantine Villa Care Home

Mum lived at Eglantine Villa for two years until her death. She was treated with love, respect and kindness... just like a member of the family. The staff were wonderful and formed great relationships with her, often joking, laughing and having fun. She was safe and happy. Before Mum moved to Eglantine Villa, my own life was filled with worry and stress. The difference and peace of mind can't be described. I could relax knowing Mum was well and had no risks or falls. No more midnight phone calls or trips to A&E. We got our relationship back too!

Very caring staff members in a wonderful home. Mt father-in-law became friends with lots of the staff who went above and beyond for him. I also have very high regard for the manager who has been amazing.

My aunt moved to Eglantine Villa in February 2021 (lockdown). The staff have all been very helpful, friendly and efficient. They seem to have made an effort to really get to know my aunt and to understand her needs. I have always been made welcome and my visits have always been managed efficiently e.g. PPE, test etc.

My Grandmother has been in Eglantine for over a year, and I couldn't be happier with the care she has received. The staff have been wonderful with her, both in her care and understanding of her Dementia. The home has been brilliant throughout the Covid 19 Pandemic, they have done everything they can to protect the residents, and this shows! Eglantine really is a great Care home.

It was extremely hard to accept that my father needed 24/7 residential care due to Alzheimer's in December 2020. However, I am now convinced that this really is the best place for him to get the care he needs both physically and mentally as he copes with this terrible condition. Staff are consistently cheerful, kind, helpful and genuinely caring and through encouragement and gentle persuasion to eat and drink have managed to reverse his ongoing weight loss. Every day they help him to answer my video calls on the iPad which has been important for both of us in order to maintain meaningful contact and 'see' each other throughout these difficult times. Any queries are answered promptly and staff seem very settled and regular which is important for Alzheimer's patients who cannot cope with change; obviously a reflection on the excellent management at Eglantine. I'd like to thank all of the staff for giving me peace of mind by looking after dad not just as a 'job' but with real care!

Our very close family friend recently passed away at Eglantine Villa after being a resident there for nearly 4-years. I wanted to express my gratitude to all staff members for their exceptional care and dedication. It has been a very challenging time in these unprecedented circumstances, but the staff did everything in their power to help us through. A big thank you to the manager for allowing me to be with our loved one until the end. All the staff at Eglantine Villa are amazing!

I am extremely impressed with the way the staff at Eglantine Villa have made it possible for me to visit my friend during the pandemic. I know how difficult this time has been for the staff to accommodate our needs but they have done an amazing job to make this happen. Thank you for everything you all do, all the time.

Myself and my sister sadly found ourselves in a tough situation in finding a care home for our dear mum, in Sept 2020 and during the pandemic. We cannot thank all the staff at Eglantine for all their reassurance, kindness and patience they give to us both as well as their genuine care, understanding of her health needs, her character and love they give to mum. Nothing is too much trouble. We are kept up to date of any concerns of mum, needs or likes and dislikes, her general health as well as dealing promptly of any concerns we have had, mums settling down period. Their workload has increased tenfold during the pandemic, lack of visiting and restrictions of activities, hairdresser etc but have always put their residents first and keep them safe and covid free as well as dealing with their needs. The staff are always friendly and upbeat and mum is treated as part of their family.

I called the BUPA line to enquire about the care homes that you offer. I spoke to a very nice man, then a few weeks later called him again as I had to seek help to place my dad in a care home asap as I could no longer look after him at home. He was so kind and explained to Eglantine Villa, before he put me through, what my problem was. I was put through and from then on, all the staff that I spoke to were professional and rung straight back. We took Dad the next day and the staff all came out to greet us with all Covid rules in place, then we filled in paperwork and left. The next day the senior carer rang with an update and so did the nurse, they are so kind and put me at peace. The other ladies and gents who are looking after Dad are also very kind and caring. The nurse whose name I don't know rang to update me about his blood pressure today was also very nice and reassuring, so Dad is in the best place and I am sure will only thrive with the care he is receiving.

My mother has recently passed away in Eglantine Care Home. She had the most fabulous care during her stay for three months. The staff during her stay and at the end of her life were outstanding. Their care and compassion shown to her were second to none. I would like to sincerely thank all the staff involved with my mum for all their efforts during a very tough time of Covid-19.

I am an 18-year-old lad who visits my grandmother and I can say hand on heart I also feel so welcomed there when visiting her by all the staff especially as I am reasonably young in that environment. The staff always make sure I am comfortable in the circumstances. Those staff work their socks off too. BUPA are lucky to have these people.

The staff are absolutely amazing in this nursing home, we as a family cannot fault anyone or anything. The staff go over and above their duties to care for our relative. The activities staff ensure a full programme is in place at all times.

Was very worried about putting mum into a home. So pleased we chose Eglantine Villa. Every single member of staff have gone above and beyond to make sure mum is cared for in the best possible way. My only complaint is the laundry side where things have gone missing.

Can not fault the staff for care they have given to my wife, more so at this difficult time.

My Mother was extremely well looked after by all the members of staff. She felt very secure and had a great deal of faith in all the carers. My only bad point was that her room and toilet were not always very clean.

Our father has resided here from the middle of December 2019 and has settled in really well. All the staff have made him and our family feel very welcome during our frequent visits. The set-up is excellent and Dad feels at home amongst his new “neighbours” with the staff doing all they can to ensure everyone’s needs are met and provide a clean, safe and happy environment. The food provided is excellent quality and they appear to put on regular entertainment for the residents to enjoy (especially the artists singing all the old songs they relate to!) Relieved to have secured a place at this excellent residence.

I am extremely pleased/happy with the care and support in this care home. I definitely do not have any complaints and I'm so happy to leave my mother as she's receiving excellent care at all times, with utmost respect and dignity.

Staff at The Villa have always been polite and professional. Always spoke and knew who you had come to see. All staff had a caring, loving nature towards my Nan. Nothing seemed to be too much trouble Couldn't fault them!

My dad spent his last weeks at this care home when he left hospital. Oh my. Where do I start? Well, all I can really say is OUTSTANDING care provided to my dad and to me at the end. Staff went above and beyond to make sure Dad had everything he needed to make him comfy from start to finish. Absolutely amazing.

Thank you!