Barchester Emily Jackson House Care Home

Emily Jackson Close, Off Eardley Road, Sevenoaks TN13 1XH

Barchester Emily Jackson House Care Home, Sevenoaks, Kent
Barchester Emily Jackson House Care Home, Sevenoaks, Kent
Barchester Emily Jackson House Care Home, Sevenoaks, Kent

Beautifully restored to care home standards, historic Emily Jackson House is situated in Sevenoaks, Kent. The home provides first-class 24-hour nursing care and residential care. Staff also provide expert care for people with dementia in their Memory Lane Community.

This team of highly-qualified and attentive staff really focus on the individual needs of residents with a tailored care plan for each person. And their dedication can be seen across the board - in their cooking, hospitality, housekeeping and organising activities for the residents.

Professionals think you'll find they're ideally suited to meet your needs.

Group: Barchester Healthcare Ltd

Local Authority / Social Services: Kent County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 60 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's • Cancer Care • Epilepsy • Hearing Impairment • Motor Neurone Disease • Multiple Sclerosis • Muscular Dystrophy • Orthopaedic • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 50+.

Languages Spoken by Staff (other than English): Filipino, Spanish; Castilian, French, Romanian

Single Rooms: 60

Rooms with ensuite WC: 53

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Directions:

We are within 10 minutes walk of the main line train station.

Close to easy access of the M25 and M20

Visiting:

We have open visiting and welcome family pets for visits.

Parking:

We have parking on site with further paking at the back of the building .

Latest Care Quality Commission* Report on Barchester Emily Jackson House Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Bed Vacancies

posted 30 Oct 2017

We currently have limited availability. Please contact us to discuss your needs further, we would love to welcome you for a visit.

Reviews

9.6 Barchester Emily Jackson House Care Home has a Review Score of 9.6 (9.560)

The Review Score of 9.6 (maximum of 10) for Barchester Emily Jackson House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 29 Reviews over all time. This Average Rating is also the rating value for Barchester Emily Jackson House Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 18 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.56 for Barchester Emily Jackson House Care Home is calculated as follows: ( (209 Excellents x 5) + (118 Goods x 4) + (15 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 343 Ratings = 4.56

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Barchester Emily Jackson House Care Home is based on 18 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 12 positive Reviews (60 registered maximum number of service users ÷ 5). 18 Reviews ÷ 12 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    18
  • Good
    11
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Barchester Emily Jackson House Care Home?

  • Extremely LIKELY
    22
  • Likely
    7
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Barchester Emily Jackson House Care Home

  • Daughter of Resident/Service User
    9
  • Son of Resident/Service User
    6
  • Wife of Resident/Service User
    5
  • Friend of Resident/Service User
    2
  • Daughter-in-law of Resident/Service User
    1
  • more

My father-in-law is a new resident in Emily Jackson House Care Home. He suffers from dementia but after being in the hospital for 10 weeks he now stays here. He has settled in nicely, the staff are very helpful and he has joined in with a sing-song in the activity room and also loves seeing the animals. My husband and I were both anxious about him settling anywhere else but we both feel so much better, we can see him settled and cared for well and he is happy and relaxed.

How likely would you be to recommend Barchester Emily Jackson House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Dionne Wilson, Client Liaison Manager at Barchester Emily Jackson House Care Home responded to this review on 07 Nov 2017:

Dear Susan,
Thank you so much for your kind comments. We are delighted to see that you have rated us as excellent in all areas. We take great pride in sharing your views with our team here at Emily Jackson House.
Kind Regards,
Management Team

We were very pleased with the care and attention my brother is getting.

Emily Jackson care home is so well staffed. There is always someone there to help.

How likely would you be to recommend Barchester Emily Jackson House Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I have been visiting my mother on a regular basis since coming into this care home.
We have found the management and staff very helpful.
The room although small is very clean and kept nicely.
The staff are extremely helpful and always put our minds at ease with any questions we may have.
The main thing is that mother is very well looked after here.

How likely would you be to recommend Barchester Emily Jackson House Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

Dionne Wilson, Client Liaison Manager at Barchester Emily Jackson House Care Home responded to this review on 09 Oct 2017:

Thank you so much for your kind comments. We are delighted to see that you have rated us as good/excellent in all areas. We take great pride in sharing this with our team here at Emily Jackson House.

Kind Regards

Management Team

Absolutely delighted with this first, second and third impression of the Emily Jackson House for my 91-year-old mother!
The layout is excellent, the staff obviously care for the residents and take an interest in them. It is like a hotel that actually likes its guests - a rare commodity.
My mother is already relaxed and settling in well.
Thus I am relaxed, too!
Strongly recommend you visit if you are considering this for a member of your family.

How likely would you be to recommend Barchester Emily Jackson House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Dionne Wilson, Client Liaison Manager at Barchester Emily Jackson House Care Home responded to this review on 09 Oct 2017:

Thank you so much for your kind comments. We are delighted to see that you have rated us as excellent in all areas. We take great pride in sharing this with our team here at Emily Jackson House.

Kind Regards

Management Team

The staff at Emily Jackson looked after my great aunt with the utmost care and respect. She is always clean, comfortable and content.

How likely would you be to recommend Barchester Emily Jackson House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Dionne Wilson, Client Liaison Manager at Barchester Emily Jackson House Care Home responded to this review on 24 Aug 2017:

Dear Sallyanne,
Thank you so much for your kind comments. We are delighted to see that you've rated us as excellent in all areas. We have great pride in sharing this with our team here at Emily Jackson House.
Kind Regards
Management Team

Our experience of visiting was really positive. Every member of staff we met was warm, friendly and helpful. The staff were caring and did all they could to help our relative. There were always enough staff available to help with anything and the staff all knew the personal likes and dislikes of the residents. Our relative wanted to get home and the staff did all they could to work with community services in getting a care package set up for her in her own home.

How likely would you be to recommend Barchester Emily Jackson House Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Dionne Wilson, Client Liaison Manager at Barchester Emily Jackson House Care Home responded to this review on 24 Aug 2017:

Dear Fiona,
Thank you so much for your kind comments. We are delighted to see that you rated us excellent in so many areas. We have great pride in sharing this with our team here at Emily Jackson House.
Kind Regards
Management Team.

The home has been remarkable, taking my mum from a very distressed state to a happy reassured state of mind. She has been very well cared for, physically, emotionally and medically. The nursing care has been amazing with them stabilising her diabetes. My mum is a complex case with dementia, diabetes and C.O.P.D and she is now comfortable and settled.

How likely would you be to recommend Barchester Emily Jackson House Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Dionne Wilson, Client Liaison Manager at Barchester Emily Jackson House Care Home responded to this review on 24 Aug 2017:

Thank you so much for your kind comments. We are delighted to see that you rated us as excellent in so many areas. We take great pride in sharing this with our team here at Emily Jackson House.
Kind Regards
Management Team

From the first contact which was by telephone from Canada, the service was unfaultable. When I came to Emily Jackson House in person the carers were all very amenable, kind and caring. It was such a relief to see that my godmother was in good hands. Also, the premises are lovely, beautiful gardens, freshly painted exterior and interior. Good view out my godmother's window. All the staff I encountered were friendly and helpful. Thank you so much.

How likely would you be to recommend Barchester Emily Jackson House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Dionne Wilson, Client Liaison Manager at Barchester Emily Jackson House Care Home responded to this review on 24 Aug 2017:

Dear Cecily,
Thank you so much for your kind comments. We are delighted to see that you rated us as excellent in all areas - thank you! We take great pride in sharing this with our team here at Emily Jackson House.

I found Emily Jackson to be a caring home overall.
The staff were friendly, very helpful.
The food was generally good and varied.

How likely would you be to recommend Barchester Emily Jackson House Care Home? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

We used the home for two weeks respite care for my husband who is 92, has dementia and is doubly incontinent and bed bound. The home tried to get him to the dining room in a wheelchair, to make it easier to help him eat until he developed a bedsore, after which he had to stay in bed. We liked the friendly warm atmosphere in the ward and the dedicated staff.
The stay started badly when the essential lift was not working best part of the day and this happened twice more when we visited.

How likely would you be to recommend Barchester Emily Jackson House Care Home? Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Satisfactory

Rooms: Excellent

Value for Money: Satisfactory

My mother had a long stay in hospital. Eventually, we managed to get her into this home. Unfortunately, she was only there a few days. The days she spent there she changed from a sad person to a happy, relaxed, not scared person. All due to the staff's care and attention that they gave her.

How likely would you be to recommend Barchester Emily Jackson House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Emily Jackson House Care Home is a nice nursing home. It's always clean especially Mon-Fri. Care is good but sometimes not as good at the weekends. What would be good would be more activities and more days out. More stimulation for some of the residents including outings, shopping etc would be beneficial to a lot of the residents!

How likely would you be to recommend Barchester Emily Jackson House Care Home? Likely

Average Rating: 

 3.6 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Poor

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

Izabela Szluinska, General Manager at Barchester Emily Jackson House Care Home responded to this review on 27 Mar 2017:

Thank you for taking the time to submit your feedback, we welcome all feedback and see it as an opportunity to continue to make improvements to the services we deliver to our Residents at Emily Jackson House.

My mother has been a resident for two years. She can be extremely difficult but the staff have always treated her with kindness and respect.

How likely would you be to recommend Barchester Emily Jackson House Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

My husband has been in Emily Jackson for three years and has been looked after very well. Dementia care is very difficult and they have always dealt with him with love and patience.

How likely would you be to recommend Barchester Emily Jackson House Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

All care homes in the Sevenoaks area are exorbitantly expensive. All newspaper reports say average costs of care homes are £3,000 a month. They are over £6,000 at the Emily Jackson so I have said good for value for money. The Emily Jackson certainly went "downhill" between manageresses, but things have certainly picked up with the new manager.

How likely would you be to recommend Barchester Emily Jackson House Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I am an ex-neighbour and friend of an 88-year-old resident and have been visiting twice weekly for over a year. Staff are extremely friendly and willing and in general, my friend is being cared for very well. For the cost of her stay - I do query the lack of staff sometimes to give higher quality of cleaning, getting her up earlier - but otherwise, I feel she is in an excellent environment.

How likely would you be to recommend Barchester Emily Jackson House Care Home? Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Very pleased that respite care could be provided at relatively short notice over the Xmas period. Staff were all friendly and responsive to mums dementia care needs, good menu variety and wine with lunch seemed popular.

How likely would you be to recommend Barchester Emily Jackson House Care Home? Likely

Average Rating: 

 3.7 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Satisfactory

My father recently died whilst residing at Emily Jackson and I would like to say that although the whole experience was very sad for us as a family, that Emily Jackson staff were excellent. They were extremely kind and caring and professional. They kept my dad very comfortable in his last week once he had returned from hospital to receive and end of life care. He was well looked after as were we. Thank you so much to all the staff at Emily Jackson we will miss you.

How likely would you be to recommend Barchester Emily Jackson House Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I visited a friend who I had recommended to Emily Jackson House Care Home following excellent care received by my mother, a few years ago. My friend was in a nice sunlit room with en-suite facilities and said she felt very happy with the welcome and kind attention she had received since living here, following major surgery which meant she could not live at home for a while. In fact, she told me that the chef had visited her personally in light of her current eating difficulties to make sure she was fed appropriately to her health problems. The home had recently been refurbished to a high, light and modern standard, not at all like other care homes I have visited and I am confident she will receive the same appropriate care and attention my mother did.

How likely would you be to recommend Barchester Emily Jackson House Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

My mother is a high need dementia resident. She transferred from another local home after 3 miserable years and a highly unfavourable assessment. It's been the best thing to happen. The improvement in the quality of her care is immeasurable. Her change in her demeanour is unrecognisable from before. She is much more settled. Her weight has increased. She is always well dressed (even in coordinated colours!). The attention to care provided by the staff is just as you would wish it, but more so having experienced far from satisfactory care previously. The staff always seem to have time for her and for you. If they say they are busy but will be back in 10 minutes, they are as good as their word. They know her needs and they anticipate those needs. I have also evidenced their care plans and been invited to review them. Again not having seen these before I appreciate how professional the level of care being provided. The rooms may not be 5* but are comfortable and practical.

How likely would you be to recommend Barchester Emily Jackson House Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Barchester Emily Jackson House Care Home provided very good step down nursing care to my Dad following a major heart attack. The nursing director is excellent - calm, professional, experienced and kind. The administration manager is also very good. Because my Dad was in Barchester Emily Jackson House Care Home over the summer, there were more agency staff than I would have liked, but the permanent staff were competent and kind.

How likely would you be to recommend Barchester Emily Jackson House Care Home? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

I am impressed by the level of care the standard of the facilities and the attitude of the staff. Although some of the staff are from an agency, there appears to be an attempt to employ those staff on a constant basis, so that there is generally a continuity in those people who care for my mother.

How likely would you be to recommend Barchester Emily Jackson House Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

My husband only spent ten days at Emily Jackson House but in that time they got him up and dressed and into the dining room to be with the other people and to feed himself. This followed a long stay in hospital where he was confined to bed. The staff were kind and encouraging.

How likely would you be to recommend Barchester Emily Jackson House Care Home? Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

My mother stayed for one months convalescents at Emily Jackson House where all the staff were caring courteous and friendly. They were also very aware that residents need time alone to read or watch TV which for my mum was perfect. The menu was very varied and a good choice of simple alternatives if the daily fare wasn't suitable. Good access to tea and water or any drink. The home is in a lovely setting with garden facilities. It's in a quiet setting yet only a few minutes from the town. As a first experience of this kind we as a family were extremely impressed with all that Emily Jackson House had to offer.

How likely would you be to recommend Barchester Emily Jackson House Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Our mum received the best care possible at Barchester Emily Jackson House. All carers and nurses showed great sensitivity and did all they could to help her feel comfortable and safe. All staff welcomed and supported us as a family. Although mum only stayed 4 days before she died, we felt that she had been in the best possible place. Thank you to all staff at     Barchester Emily Jackson House.

How likely would you be to recommend Barchester Emily Jackson House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Emily Jackson is a life saver. All the staff from manager down to cleaners and especially the carers are welcoming, helpful and cheerful. Mum is looked after extremely well and is very happy. The home keeps me up to date with any issues or problems promptly.

How likely would you be to recommend Barchester Emily Jackson House Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

From the first interview in March we have found everybody we have come in contact with have been extremely knowledgeable, helpful and caring. My husband has been unable to do anything for himself and I have found that nothing is too much trouble. The nurses, carers and from the general manager downwards everybody has been hands on. Every patient is special to the carers and everything has been done to make my husband as comfortable and happy as possible. It is a home I would recommend to anybody who needed a nursing home. I believe some residents have been here many years, just as a home this is a place that everybody is made to feel at home.

How likely would you be to recommend Barchester Emily Jackson House Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I visit my mother on a regular basis and at unexpected times, sometimes early, the middle of the day or evening. Not once have I been given cause for worry or complaint. The staff at all levels are friendly, welcoming and professional. My mother is treated with dignity and her privacy respected. She does not display any signs of being mistreated and responds well to all the staff. The manager of the home visits each room regularly and knows all residents by name, and makes every effort to have a rapport with them.

How likely would you be to recommend Barchester Emily Jackson House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Dad had many care needs including Parkinsons and dementia and stayed at Emily Jackson for three happy years. Many of the team who work at Emily Jackson have been there for several years and it's obvious that they take great pride in their work and the care they provide to all the residents, which is outstanding.

The team at Emily Jackson take time to get to know their residents and anticipate their needs perfectly including the little things that make their days better, such as dietary likes and dislikes and daily habits like quiet time, etc. Visitors are always made very welcome too.

Before deciding on Emily Jackson care home, Mum visited all the care homes in the Sevenoaks / Tonbridge / Tunbridge Wells areas, she definitely made the right choice and was so pleased with Dad’s care.

Placing a relative is a difficult decision for anyone, but the team at Emily Jackson are truly wonderful and recommended without hesitation - 'thank you' for everything.

How likely would you be to recommend Barchester Emily Jackson House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

April 2017

February 2016

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Care Home Idol 2016

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