Barchester Emily Jackson House Care Home

Emily Jackson Close, Off Eardley Road, Sevenoaks TN13 1XH
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9.6 95 Reviews
  • Barchester Emily Jackson House Care Home, Sevenoaks
Emily Jackson House Care Home, conveniently situated in Sevenoaks, is a beautiful historic building, offering a homely, yet first class and professional care environment.

Their dedicated and experienced team are passionate about providing 24 hour nursing and residential care, along with expert dementia care in the Memory Lane Community. They aim for independence, choice and freedom in residents' lives, in a safe and comfortable setting.

Emily Jackson offers well-appointed bedrooms, which can be personalised, cosy lounge areas and an elegant dining room with a relaxed atmosphere. The team of chefs produce nutritious meals which are appetising and varied. Regular activities, entertainment and outings are organised, which reflect the interests of the residents in the home, and include arts & crafts, quizzes, visits from entertainers, choirs and musicians, and much more.

Please don’t hesitate to contact the team at Emily Jackson House for further information or to arrange a viewing at your convenience.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 55 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1600

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.

These prices are only a guideline, please contact Barchester Emily Jackson House Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Liza Burchell (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2017
  • Number of floors: 2

Room Information

  • Single Rooms (55)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (1)

Visiting

  • Open visiting and welcome family pets for visits.
    Welcome families to dine at no extra cost
    Welcome local communities to join in on the day to day activities and social events at no cost
    Welcome local families to bring in mums/dads to join in on daily activities and social events

Parking

  • On-site with further parking at the back of the building.

Barchester Emily Jackson House Care Home Reviews (95)

9.6

Barchester Emily Jackson House Care Home has a Review Score of 9.6 (9.562) out of 10, based on 27 reviews in the last 2 years.
Over all time Barchester Emily Jackson House Care Home has 95 reviews.

Overall Experience
  • 72
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Date Published
  • 95
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  • 27
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Reviewer Connection to Barchester Emily Jackson House Care Home
  • 39
  • 17
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  • 4
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  • 2
  • 2
  • 2
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  • 1
  • 1
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Total of 95, showing 81-95
Review from Paul E (Son of Resident) published on 3 March 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has been a resident for two years. She can be extremely difficult but the staff have always treated her with kindness and respect.
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Review from L H (Friend of Resident) published on 31 January 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am an ex-neighbour and friend of an 88-year-old resident and have been visiting twice weekly for over a year. Staff are extremely friendly and willing and in general, my friend is being cared for very well. For the cost of her stay - I do query the lack of staff sometimes to give higher quality of
cleaning, getting her up earlier - but otherwise, I feel she is in an excellent environment.
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Review from A C (Son of Resident) published on 20 January 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very pleased that respite care could be provided at relatively short notice over the Xmas period. Staff were all friendly and responsive to mums dementia care needs, good menu variety and wine with lunch seemed popular.
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Review from Vicki B (Daughter of Resident) published on 20 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father recently died whilst residing at Emily Jackson and I would like to say that although the whole experience was very sad for us as a family, that Emily Jackson staff were excellent. They were extremely kind and caring and professional. They kept my dad very comfortable in his last week once
he had returned from hospital to receive and end of life care. He was well looked after as were we. Thank you so much to all the staff at Emily Jackson we will miss you.
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Review from Gill M (Daughter of Resident) published on 22 November 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother is a high need dementia resident. She transferred from another local home after 3 miserable years and a highly unfavourable assessment. It's been the best thing to happen. The improvement in the quality of her care is immeasurable. Her change in her demeanour is unrecognisable from before.
She is much more settled. Her weight has increased. She is always well dressed (even in coordinated colours!). The attention to care provided by the staff is just as you would wish it, but more so having experienced far from satisfactory care previously. The staff always seem to have time for her and for you. If they say they are busy but will be back in 10 minutes, they are as good as their word. They know her needs and they anticipate those needs. I have also evidenced their care plans and been invited to review them. Again not having seen these before I appreciate how professional the level of care being provided. The rooms may not be 5* but are comfortable and practical.
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Review from Linda B (Friend of Resident) published on 21 November 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visited a friend who I had recommended to Emily Jackson House Care Home following excellent care received by my mother, a few years ago. My friend was in a nice sunlit room with en-suite facilities and said she felt very happy with the welcome and kind attention she had received since living here,
following major surgery which meant she could not live at home for a while. In fact, she told me that the chef had visited her personally in light of her current eating difficulties to make sure she was fed appropriately to her health problems. The home had recently been refurbished to a high, light and modern standard, not at all like other care homes I have visited and I am confident she will receive the same appropriate care and attention my mother did.
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Review from Paula H (Daughter of Resident) published on 23 September 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Barchester Emily Jackson House Care Home provided very good step down nursing care to my Dad following a major heart attack. The nursing director is excellent - calm, professional, experienced and kind. The administration manager is also very good. Because my Dad was in Barchester Emily Jackson House
Care Home over the summer, there were more agency staff than I would have liked, but the permanent staff were competent and kind.
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Review from Robert W (Son of Resident) published on 21 September 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am impressed by the level of care the standard of the facilities and the attitude of the staff. Although some of the staff are from an agency, there appears to be an attempt to employ those staff on a constant basis, so that there is generally a continuity in those people who care for my mother.
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Review from Jill T (Wife of Resident) published on 14 September 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband only spent ten days at Emily Jackson House but in that time they got him up and dressed and into the dining room to be with the other people and to feed himself. This followed a long stay in hospital where he was confined to bed. The staff were kind and encouraging.
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Review from Muriel W (Daughter of Resident) published on 28 June 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother stayed for one months convalescents at Emily Jackson House where all the staff were caring courteous and friendly. They were also very aware that residents need time alone to read or watch TV which for my mum was perfect. The menu was very varied and a good choice of simple alternatives if
the daily fare wasn't suitable. Good access to tea and water or any drink. The home is in a lovely setting with garden facilities. It's in a quiet setting yet only a few minutes from the town. As a first experience of this kind we as a family were extremely impressed with all that Emily Jackson House had to offer.
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Review from Jane H (Daughter of Resident) published on 8 June 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our mum received the best care possible at Barchester Emily Jackson House. All carers and nurses showed great sensitivity and did all they could to help her feel comfortable and safe. All staff welcomed and supported us as a family. Although mum only stayed 4 days before she died, we felt that she
had been in the best possible place. Thank you to all staff at     Barchester Emily Jackson House.
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Review from Sally B (Daughter of Resident) published on 22 April 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Emily Jackson is a life saver. All the staff from manager down to cleaners and especially the carers are welcoming, helpful and cheerful. Mum is looked after extremely well and is very happy. The home keeps me up to date with any issues or problems promptly.
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Review from Pamela S (Wife of Resident) published on 22 April 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the first interview in March we have found everybody we have come in contact with have been extremely knowledgeable, helpful and caring. My husband has been unable to do anything for himself and I have found that nothing is too much trouble. The nurses, carers and from the general manager downwards
everybody has been hands on. Every patient is special to the carers and everything has been done to make my husband as comfortable and happy as possible. It is a home I would recommend to anybody who needed a nursing home. I believe some residents have been here many years, just as a home this is a place that everybody is made to feel at home.
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Review from Frances W (Daughter of Resident) published on 11 December 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visit my mother on a regular basis and at unexpected times, sometimes early, the middle of the day or evening. Not once have I been given cause for worry or complaint. The staff at all levels are friendly, welcoming and professional. My mother is treated with dignity and her privacy respected. She
does not display any signs of being mistreated and responds well to all the staff. The manager of the home visits each room regularly and knows all residents by name, and makes every effort to have a rapport with them.
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Review from Paul E (Son of Resident) published on 20 July 2015 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad had many care needs including Parkinsons and dementia and stayed at Emily Jackson for three happy years. Many of the team who work at Emily Jackson have been there for several years and it's obvious that they take great pride in their work and the care they provide to all the residents, which is
outstanding.

The team at Emily Jackson take time to get to know their residents and anticipate their needs perfectly including the little things that make their days better, such as dietary likes and dislikes and daily habits like quiet time, etc. Visitors are always made very welcome too.

Before deciding on Emily Jackson care home, Mum visited all the care homes in the Sevenoaks / Tonbridge / Tunbridge Wells areas, she definitely made the right choice and was so pleased with Dad’s care.

Placing a relative is a difficult decision for anyone, but the team at Emily Jackson are truly wonderful and recommended without hesitation - 'thank you' for everything.
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Current Review Score: 9.6 (9.562)

Overview of Review Score

The Review Score of 9.6 (9.562) out of 10 for Barchester Emily Jackson House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 27 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.562 for Barchester Emily Jackson House Care Home is calculated as follows: ( (236 Excellents x 5) + (51 Goods x 4) + (11 Satisfactorys x 3) + (10 Poors x 2) + (9 Very Poors x 1) ) ÷ 317 Ratings = 4.562
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Barchester Emily Jackson House Care Home is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 55 registered maximum number of service users is 11, which has been reached with 25 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 8 Apr 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (85)

Meet the Team (15)

Liza

Liza Burchell

Job Title: General Manager Joined: 2025

I am thrilled to serve as the General Manager at Emily Jackson Care Home in Sevenoaks, leveraging my extensive over twenty-year background in the care industry.


I pride myself on nurturing, mentoring and supporting the team, to ensure excellent care is being delivered to the residents in her care, raising the profile of service that is being represented.


I ensure that I have a visible, hands-on approach, and treat residents with the same care and compassion as I would my own family.


I wholeheartedly embrace Barchester's inspiring vision of celebrating life, through life enrichment for people in our care, maintaining quality, and fostering new beginnings and futures.


Emily Jackson Care Home stands out as a remarkable home, providing exceptional care amidst stunning surroundings. I feel honoured to lead a team, of passionate and devoted individuals who share the same goal of enabling our residents to thrive and flourish”.

Josephine

Josephine Goh

Job Title: Administrative Assistant Joined: 2023

My name is Josephine, I joined the team in May 2023. I am a highly efficient, organised administrative assistant who is very keen to use my skills and experience in a socially responsible setting to provide administrative support to our staff, residents, and their families. I am always passionate about what I do and work really hard consistently.

Paula

Paula McGill

Job Title: Life Enrichment Lead Joined: 2023

Hi, my name is Paula and I am the Lead Activities Coordinator here at Emily Jackson House. I absolutely love supporting our residents to take part in meaningful activities and delivering a person-centred activity program.

Sarah

Sarah Varney

Job Title: Activities Co-ordinator Joined: 2023

Hello! I’m Sarah Varney, and I proudly work as an Activities Co-ordinator at Emily Jackson Care Home in Sevenoaks, a role I’ve embraced since March 2023. Originally from Islington, I now call Orpington my home.


I find great joy and fulfilment in my work, as it allows me to make a positive impact on the lives of our residents. I love engaging with them and their families, learning about their interests and hobbies, and creating enjoyable experiences tailored to their preferences.


Outside of work, I cherish my time walking my dog and spending leisurely moments on our boat at Wateringbury. My ultimate aim in life is simple, to be happy and to spread happiness to those around me.


I look forward to continuing my journey here at Emily Jackson Care Home, where every day brings new opportunities to bring joy to our wonderful residents!

Sofianne

Sofianne Matouk

Job Title: Head Chef Joined: 2019

I have years of experience in 5 star restaurants and hotels and I want to bring these experience to Emily Jackson House to ensure our residents consistently enjoy the quality and the taste of food that they truly deserve.


I am passionate about what I do and I am always prepared to go over and above of what's expected of me.

Denise

Denise Anderson

Job Title: Kitchen Assistant Joined: 2023

A Kent local born in Tunbridge Wells and now residing in Langton Green, Denise brings her passion for cooking to her role as Kitchen Assistant at Emily Jackson Care Home, where she's been creating delicious, nourishing meals since September 2023.


A devoted wife and mother of two, Denise finds joy in crafting meals that bring comfort to residents. When not in the kitchen, she expresses her creativity through art, painting, often drawing inspiration from the beautiful Kent countryside.


With a clear vision for her future, Denise is determined to qualify as a chef. She appreciates how Barchester's comprehensive training programs are helping her develop the skills needed to achieve this ambition while continuing to provide excellent service to residents.


Denise's combination of culinary passion, artistic flair, and dedication to professional growth makes her a valued member of our care home team.

Milica

Milica Ulmeanu

Job Title: Head Housekeeper Joined: 2020

Hello, my name is Milica Ulmeanu, known as Milli. I was born in Romania and now live in Tunbridge Wells, Kent. I am the Head Housekeeper at Emily Jackson House since 2020. I enjoy my job role as I can interact and establish rapport with residents and relatives. I can contribute to providing a clean and premium environment for the residents to live and enjoy. My personal; growth and development are supported by Barchester by providing opportunities to grow professionally.

Charles Jr

Charles Jr Delantes

Job Title: Housekeeping Assistant Joined: 2023

Charles Jr brings warmth, dedication, and a keen eye for detail to his role as a Housekeeping Assistant at Emily Jackson Care Home in Sevenoaks, where he has been an integral part of the team since February 2023. Originally from the Philippines, Charles now calls Sevenoaks his home, where he lives with his wife, Jane Delantes, a Registered Nurse at Emily Jackson House.


Charles takes great pride in maintaining a clean, safe, and welcoming environment for everyone, ensuring they enjoy the highest standard. What he loves most about his role is the opportunity to build meaningful relationships with residents and their families, making a positive difference in their daily lives.


When he’s not ensuring the care home shines, Charles enjoys writing songs and playing musical instruments, blending his creative spirit with his caring nature. His personal motto reflects his commitment to growth: "My aim in life is to be better than I am today, every day."


Charles’s dedication, kindness, and hard work makes him a cherished member of the Emily Jackson team.

Regan

Regan Osei

Job Title: Unit Nurse Manager Joined: 2023

My name is Reagan Osei. I am originally from Ghana now living and working in the UK


I am a Unit Nurse Manager. I started at the home in February 2023


I enjoy the role as I am able to support my residents with the knowledge and skills I have.


Every day is different and varied and I get happiness from being able to make a difference through a positive impact


I am supported in my development with Barchester with a clear career pathway that supports my ongoing learning and continuous improvement to better the service I provide my patients and residents.

Lorenda

Lorenda Lovan-Dogbey

Job Title: Unit Nurse Manager Joined: 2023

Hello, my name is Lorenda, I am a Registered Nurse here at Emily Jackson Care Home in Sevenoaks, and I have worked here since April 2023. I am originally from Ghana.


I enjoy the role as I am able to support the residents and patients that I care for with love and affection with their daily needs and also with life enrichment, well-being and individualised care to enhance daily life whilst in care.


Every day is different and varied and I get happiness from being able to make a difference by Putting a smile on Residents faces, making them happy and contented.


I am supported in my development with Barchester with a clear career pathway that supports my personal growth and continuous learning.

Reenu

Reenu Sebastian

Job Title: Senior Care Assistant Joined: 2022

Hi, my name is Reenu and I came from India. I am a senior care assistant and also a Buddy & Continence Champion at Emily Jackson Care home.


I love my role and find it very rewarding to help each resident in everyway that I can.


My hobbies are learning new things, singing & cooking.


Fun Fact about me: I love to dance when nobody is watching

Henry

Henry Okeawolam

Job Title: Care Assistant Joined: 2020

I'm Henry and I am a Care Assistant here at Emily Jackson House. I have had the pleasure of working here since August 2022.


I was born in Nigeria and I now live in Sidcup, Kent, with my wife and our 3 Children.


My aim every day at work at Emily Jackson Care Home is to put smiles on my residents' faces, working with a good strong team and having an organisation that is structured and can develop me is important as I am driven to succeed and work to learn the industry and grow with that learning.


My hobbies are watching movies, reading news and playing football


My future goals are having more responsibilities, being able to develop in my chosen career, visiting more countries and bringing my family to live with me in the United Kingdom.


Barchester will help develop my career with more training, perhaps Promotion, and exposure to different management departments with an identified mentor, in a conducive supportive workplace environment.

Manori

Manori Arachchige

Job Title: Care Assistant Joined: 2022

Hi my name is Manori and I was born in Sri Lanka.


I am a Care Assistant and Speak Up Champion at Emily Jackson Care home in Sevenoaks.


My hobbies are walking in nature, shopping, travelling and meeting people from all walks of life.


A fun fact about me: I love to make someone smile.

Okiemute

Okiemute Obanovwe

Job Title: Care Assistant Joined: 2023

Hello, my name is Okiemute and I am the Care Assistant here at Emily Jackson House since November 2023.


I enjoy the role as I am able to Make a difference in the daily life and well-being of our residents by supporting them to live their best life. Every day is different and varied and I get happiness from being able to make a difference by meaningfully engaging with each resident in their unique way.


My hobbies are playing football and loves exploring digital technologies.


Fun Fact about me: I am a writer and a cartoon animation creator

Amanda

Amanda Holmes

Job Title: Care Assistant Joined: 2014

Hello my name is Amanda Holmes, I have worked in care sector for 23 years and proud to be working at Emily Jackson House for 11 years.


I have worked on the dementia unit and the nursing elderly frail unit. I enjoy both units, as I am passionate, reliable in my role.

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