Review from Marion E (Wife of Resident) published on 23 April 2024 Submitted via Website • Report

Overall Experience

At first we were pleasantly surprised with the care my husband was receiving. However, there were a few occasions when I had to ask about personal care especially teeth cleaning was lacking. Unfortunately, my husband was taken into the hospital and was there for 5 weeks. During this time I had no contact

from the home enquiring how he was. Then unexpectedly on 30/3/24 my husband passed away. Still no contact expressing condolences. His funeral was held 18/4/24 and 2 night carers attended who I had never met the whole time he was there. (I’m grateful for their attendance but the only reason they knew when the funeral was is because my sister phoned them to inform them) but still no communication from the management, not even a card or phone call. They all knew my husband very well and apparently liked him very much but he had very complex health issues. I am extremely disappointed with the lack of compassion and communication while my husband was in the hospital and when he passed away.

Reply from Jane Holden, Admissions Manager at Bradbury House Nursing HomeDear Marion, thank you for your recent review of Bradbury House. We have read all your comments and taken these on board. I am so sorry to hear that you did not receive the communication and condolences for the sad passing of your husband. This is something we always try to do for our families and I'm sorry on this occasion you have not felt supported at this difficult time. The care for our residents and families at all stages is important to us and in particular at the end of their life. I am sorry on this occasion you feel we haven't met your expectations, and therefore we have raised your concerns under our complaints policy and will be in touch in due course to discuss this further with you.
Kind Regards

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Review from A H (Daughter of Resident) published on 19 March 2024 Submitted via Website • Report

Overall Experience

I am very happy with the care given to my mum. I can see that she looks well and the respite has aided her recovery from hospital. My mum has made many friends here and enjoys chatting with everyone. The kindness given to Mum by staff and friends has made her respite more enjoyable. Thank you to all

the staff and everyone you are amazing.

Reply from Jane Holden, Admissions Manager at Bradbury House Nursing HomeThank you so much for taking the time to write a review on your experience of Bradbury House and for sharing your kind words. It's lovely to hear that you are happy with the care your mum has received, and she looks well. We are pleased to hear your mum has made many friends here and she enjoys chatting with everyone. We are so happy to hear your mum has received kindness. We are all very proud of the care and support we offer to all our residents. Thank you once again for reviewing us.

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Review from Paul S (Son of Resident) published on 5 December 2023 Submitted via Website • Report

Overall Experience

We moved my mum to this home last month as we had concerns with the previous care home.
We found this home and went to visit and immediately knew this home is where I wanted Mum to be.
The staff were friendly and welcoming, the home was modern, clean and just felt right.
There a many lovely

touches for the residents, each room has its own front door with a knocker on the outside and the communal rooms are great spaces to be.
The end-of-life care was also excellent, the staff were warm and caring to the resident and family.
My only regret is we didn’t find this home earlier as it is truly outstanding.

Reply from Jane Holden, Home Admissions Advisor at Bradbury House Nursing HomeDear Paul,
Thank you so much for taking the time to write a review on your experience at Bradbury House. I am so pleased that you were very happy with the overall standard of Bradbury House. It is so positive to hear that you found the staff friendly and welcoming. It is also lovely to hear you found the home, modern, and clean and you liked the fact that each front door has its own knocker, personal touches are so important. We are pleased to also hear you found the end-of-life care excellent, and that the staff were warm and caring to all. The team are all very passionate about providing the very best of care and support. Thank you once again for reviewing us.

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Review from K M (Daughter of Resident) published on 18 September 2023 Submitted via Website • Report

Overall Experience

My mother moved into Bradbury House in August. It was a pretty traumatic move for her due to her dementia, but the staff understood this and made her feel welcome; they are very understanding. It is taking a bit of time for her to settle, but she is getting there with the help of the staff. The care

home is very nice, light and airy, with various sitting areas for the residents, outside space for them to enjoy, with a small woodland walk, two courtyards, and a very nice, friendly feel to it. Highly recommend this care home.

Reply from Jane Holden, Home Admissions Advisor at Bradbury House Nursing HomeDear Kareen, thank you so much for taking the time to write a review on your experience at Bradbury House and for sharing your kind words. It's lovely to hear that you have found the staff understanding, welcoming and helpful with your mother's recent move-in. We are so pleased that you find Bradbury House very nice, light and airy. We are all very proud of the home, with its various sitting areas, outside space to include the woodland walk for the residents to enjoy and the sensory garden. It's great to hear you would highly recommend the home too. We are all very proud of the care and support we offer to all our residents. Thank you once again for reviewing us.

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Review from Helen V (Daughter of Resident) published on 13 July 2023 Submitted via Website • Report

Overall Experience

My mum has recently been unwell and now requires full-time nursing care. She has been at Bradbury House for almost 3 weeks and seems to have settled really well and wants to stay. We cannot fault the kindness and care of all the staff here, they are friendly and helpful, with lots of things provided

to do. Mum still likes to go out and Bradbury provides a safe environment for her to live the best life she can. Thank you to everyone for making her transition into a nursing home so nice and easy and everyone being so kind to us, I really hope she will be able to stay as I feel she is safe and well cared for.

Reply from Jane Holden, Home Admissions Advisor at Bradbury House Nursing HomeDear Helen, thank you so much for taking the time to write a review on your experience of Bradbury House. It is so pleasing to hear that your mother has settled really well and she wants to stay. I am pleased that you are happy with the care your mother is receiving at Bradbury House. It is lovely to hear that you cannot fault the kindness and care of all the staff and that they are friendly and helpful. The team are all very passionate about providing the very best of care and support. Thank you once again for reviewing us.
Home Admissions Manager.

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Review from R L (Nephew of Resident) published on 10 May 2023 Submitted via Website • Report

Overall Experience

You need to be certain that your relative has the very best of care. At Bradbury House every single member of staff, without exception, have nothing but the resident's best interests at heart, not just in their role of ‘caring’ but also in the way they engage with them. They are always happy, they will

always listen and they will always spend as much time as the resident wants to ensure that they have no causes to worry or be distressed. The facilities are excellent and the activities varied. The overall environment is one of positiveness and happiness. Any concerns or feelings of guilt were quickly extinguished by their attitude to the residents. The question I asked myself constantly is “Is it in my relatives best interest?” In the case of Bradbury House, undoubtedly it is.

Reply from Jane Holden, Home Admissions Advisor at Bradbury House Nursing HomeThank you so much for taking the time to write a review on your experience at Bradbury House. I am so pleased that you are very happy with the overall standard of Bradbury House. It is so positive to hear that you feel the staff here have the resident's best interests at heart and the staff are always happy and they take the time to listen. We are so pleased to hear that you find the facilities excellent, the activities varied and the overall environment of Bradbury House is one of positiveness and happiness. The team are all very passionate about providing the very best of care and support. Thank you once again for reviewing us.

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Review from Teresa P (Son of Resident) assisted by family/friend published on 29 March 2023 Submitted via Postal Card • Report

Overall Experience

Even though I've only been here two weeks, I am very impressed with everything. I'm well looked after by very friendly staff - I feel very comfortable and safe here.

Reply from Jane Holden, Home Admissions Advisor at Bradbury House Nursing HomeDear Teresa, thank you so much for taking the time to write a review on your experience at Bradbury House. I am pleased that you are very impressed and you feel well looked after by the very friendly staff here. It is also very pleasing to hear you are very comfortable and you feel safe living in Bradbury House. The team are all very passionate about providing the very best of care and support. Thank you once again for reviewing us.

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Review from Josephine C (Daughter-in-law of Resident) published on 22 February 2023 Submitted via Postal Card • Report

Overall Experience

I was really pleased when I went to visit my mother-in-law. The place was so clean and tidy. The staff were very polite and made her feel welcome.

Reply from Jane Holden, Home Admissions Advisor at Bradbury House Nursing HomeDear Josephine, thank you so much for taking the time to write a review on your experience of Bradbury House. I am pleased that you are happy with the care your mother-in-law is receiving at Bradbury House. It is lovely to hear you found Bradbury House clean and tidy, and the staff are polite and they made your mother-in-law feel welcome. The team are all very passionate about providing the very best of care and support. Thank you once again for reviewing us.

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Review from K M (Wife of Resident) published on 4 November 2022 Submitted via Website • Report

Overall Experience

All the staff are very kind to my husband. The additional support has not yet started, however, this is to be done by a community team. The rehabilitation he had been having prior to this, had been really helping him.

Reply from Jane Holden, Home Admissions Advisor at Bradbury House Nursing HomeThank you so much for taking the time to write a review on your experience at Bradbury House and for sharing your kind words. It is lovely to hear that you find all of the staff are kind to your husband. I am sure the community team will start the additional support soon. Our care team will continue to support your husband as much as they are able to, within their roles as carers. Thank you once again for reviewing us.

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Review from S M (Daughter of Resident) published on 15 September 2022 Submitted via Website • Report

Overall Experience

Our mum had already experienced respite care at Bradbury House and already as a family, we viewed that as caring and supportive and Mum was always happy there. Consequently, we considered Bradbury House without any hesitation for respite again this August, with a view to settling our dear mum there

for long-term consideration. Once again, she settled promptly, was relaxed, less anxious, smiling and happy whenever any family members visited. The staff warmly introduce themselves, commenting on her progress without hesitation. We are delighted! Again!

Reply from Jane Holden, Home Admissions Advisor at Bradbury House Nursing HomeThank you so much for taking the time to write a review on your experience at Bradbury House and for sharing your kind words. It's lovely to hear that you find us caring and supportive. It is so pleasing to hear your Mum has settled, is less anxious, and she is smiling and happy again. Thank you once again for reviewing us.

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Review from J T (Daughter of Resident) published on 16 August 2022 Submitted via Website • Report

Overall Experience

Mum came to Bradbury House to convalesce after several months in hospital. Everyone we have dealt with has been very helpful and welcoming; Mum has been well looked after and treated with kindness and respect. That there is an on-site nurse has given us an additional sense of reassurance about her care

during her stay.

Reply from Jane Holden, Home Admissions Advisor at Bradbury House Nursing HomeDear Janet, thank you so much for taking the time to write a review on your experience of Bradbury House and for sharing your kind words. It's lovely to hear that you have found everyone very helpful and welcoming. I am so pleased that you feel your mother has been well looked after and treated with kindness and respect. We are all very proud of the care and support we offer to all our residents. Thank you once again for reviewing us.

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Review from J B (Wife of Resident) published on 3 August 2022 Submitted via Postal Card • Report

Overall Experience

Beautiful building and interior, staff very kind and helpful and understanding. Always ready to help.

Reply from Jane Holden, Home Admissions Advisor at Bradbury House Nursing HomeThank you for taking the time to write a review on your experience of Bradbury House and for sharing your kind words. We are all very passionate about providing the very best of care and support, so words like these go a long way. It is lovely to hear that you feel the building is beautiful, and the interior, and the staff are very kind and helpful and understanding. Thank you again for reviewing us.

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Review from D G (Husband of Resident) published on 20 July 2022 Submitted via Postal Card • Report

Overall Experience

My wife has been very well cared for by very caring and helpful staff. The staff from the admin, through to the carers and nurses have been excellent.

Reply from Jane Holden, Home Admissions Advisor at Bradbury House Nursing HomeThank you so much for taking the time to write a review on your experience at Bradbury House and for sharing your kind words. It's lovely to hear that you feel your wife is very well cared for and you find all the staff here excellent. Thank you once again for reviewing us.

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Review from M D (Daughter-in-law of Resident) published on 26 June 2022 Submitted via Postal Card • Report

Overall Experience

Very good. The best care home I've encountered!

Reply from Jane Holden, Home Admissions Advisor at Bradbury House Nursing HomeDear Maria, thank you so much for taking the time to write a review on your experience at Bradbury House and for sharing your kind words. We are all so pleased that you are very happy with your overall experience of Bradbury House, which includes all the above, that is provided to your father. Thank you once again for reviewing us.

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Review from J A (Stepdaughter of Resident) published on 23 June 2022 Submitted via Website • Report

Overall Experience

This is a good nursing home. However, I feel that the area of palliative care needs improvement. My stepfather, I feel needed faster interventions when it came to pain relief and just general human contact in the last 2 weeks of his life. He was a character and could moan but I felt that it was not

until I intervened that finally regular pain relief was issued - even then not through a Driver and his final prescription never made it to him from the pharmacy. Two nurses saved the day by being on the ball and checking to give him regular injections of morphine and other forms of pain relief. He died in the morning. I am not sure if he was alone or if someone was sat with him. Nobody told me. I collected his belongings and nobody came to see me or offer condolences other than the receptionist on arrival. I made 3 trips in the lift alone to remove his things. Never saw or spoke to anyone. Just feel a more human approach is needed.

Reply from Jane Holden, Home Admissions Advisor at Bradbury House Nursing HomeThank you for your recent review of Bradbury House. We have read all your comments and taken these on board. This is not the level of care we would strive to deliver. We always endeavour to support and care for our residents and families at all stages of care in particular at the end of their life.
I am sorry on this occasion you feel we haven’t met your expectations, and therefore we have raised your concerns under our complaints policy and will be in touch in due course to discuss this further with you.
Kind Regards

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Review from Anthony D (Son of Resident) published on 23 June 2022 Submitted via Postal Card • Report

Overall Experience

The staff have been extremely helpful here with all my father's needs and care. He has been treated extremely well, his room is very clean and tidy. The food is excellent and there are always drinks. Very happy with every part of Gavin Astor houses. Thank you very much.

Reply from Jane Holden, Home Admissions Advisor at Bradbury House Nursing HomeDear Anthony, thank you for taking the time to write a review on your experience of Bradbury House and for sharing your kind words. We are all very passionate about providing the very best of care and support, so words like these go a long way. It is lovely to hear that you feel the staff have been extremely helpful with all your father's needs and that he has been treated extremely well. We are pleased that you are very happy with Bradbury House. Thank you once again, for reviewing us.

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Review from Steve J (Cousin of Resident) published on 20 June 2022 Submitted via Postal Card • Report

Overall Experience

Since my cousin has been in Gavin Astor, he has been treated with excellent care, compassion and dignity. We couldn't wish for him to be in a better care home.

Reply from Jane Holden, Home Admissions Advisor at Bradbury House Nursing HomeDear Steve, thank you so much for taking the time to write a review on your experience at Bradbury House. I am pleased that you happy with the care, compassion and dignity shown to your cousin. The team are all very passionate about providing the very best of care and support. Thank you once again for reviewing us.

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Review from Maureen S (Daughter of Resident) published on 10 June 2022 Submitted via Website • Report

Overall Experience

We moved my mum to Gavin Astor last month and cannot speak highly enough of the team and the care that she is receiving. Mum has settled in well and I have found the staff kind and caring without exception, the management team, nurses, carers, admin staff and housekeeping staff. I feel assured that

she is getting the best care possible and the staff keep me informed of any changes with mum. Her room is lovely and the facilities are beautiful. My family are welcomed when we visit and everyone is so friendly.

Reply from Jane Holden, Home Admissions Advisor at Bradbury House Nursing HomeDear Maureen, thank you so much for taking the time to write a review on your experience at Bradbury House (which was known as Gavin Astor House) and for sharing your kind words. It is lovely to hear that you find all of the staff, kind and caring. We are all so pleased that you find your mother's room lovely and the facilities, beautiful. It is lovely to hear that you all feel welcomed and that all the staff are friendly. Thank you once again for reviewing us.

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Review from Maureen M (Daughter of Resident) published on 23 May 2022 Submitted via Postal Card • Report

Overall Experience

Based on the seven weeks that my mother has been in Gavin Astor, I can only say I am disappointed with her care. She needs help with her personal care as a dementia resident and this has been sadly lacking. The staff tell me that they cannot force her with help but when I find out that showers and washing

of hair have not been done during this duration, I find this extremely worrying. Surely a bit of extra firmness could help. I have had contact with the manager this end and she is arranging a meeting with staff. Hopefully, things will improve.

Reply from Jane Holden, Home Admissions Advisor at Bradbury House Nursing HomeDear Maureen, thank you for your review and we are very sorry to hear that you are disappointed with your mother's care. You have stated that her personal care is lacking. I can assure you that every attempt is made to carry out personal care. However, as you say the staff have reiterated that we can not force this upon an individual and we do try to encourage as much as possible. We agree it is worrying, but on the occasion that you are aware of, your mother did have an enjoyable bath experience. I can confirm that the manager has spoken to the staff about the importance of personal hygiene.
I hope this explanation is satisfactory and if you have any further concerns then please do not hesitate to contact us at Gavin Astor House.

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Review from S L (Next of Kin) published on 16 May 2022 Submitted via Postal Card • Report

Overall Experience

Fantastic staff, always there for residents and family also, very supportive. My relative is very happy and that makes me extremely happy. All the nurses and care team are kind and always going extra miles.

Reply from Jane Holden, Home Admissions Advisor at Bradbury House Nursing HomeThank you for taking the time to write a review on your experience at Gavin Astor House Care Home and for sharing your very kind words about the care team. We are all very passionate about providing the very best of care and support, so words like these go a long way.

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Bradbury House Nursing Home

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Bradbury House Nursing Home Reviews (89)

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