Bradbury House Nursing Home

My mother moved into Bradbury House in August. It was a pretty traumatic move for her due to her dementia, but the staff understood this and made her feel welcome; they are very understanding. It is taking a bit of time for her to settle, but she is getting there with the help of the staff. The care home is very nice, light and airy, with various sitting areas for the residents, outside space for them to enjoy, with a small woodland walk, two courtyards, and a very nice, friendly feel to it. Highly recommend this care home.

My mum has recently been unwell and now requires full-time nursing care. She has been at Bradbury House for almost 3 weeks and seems to have settled really well and wants to stay. We cannot fault the kindness and care of all the staff here, they are friendly and helpful, with lots of things provided to do. Mum still likes to go out and Bradbury provides a safe environment for her to live the best life she can. Thank you to everyone for making her transition into a nursing home so nice and easy and everyone being so kind to us, I really hope she will be able to stay as I feel she is safe and well cared for.

You need to be certain that your relative has the very best of care. At Bradbury House every single member of staff, without exception, have nothing but the resident's best interests at heart, not just in their role of ‘caring’ but also in the way they engage with them. They are always happy, they will always listen and they will always spend as much time as the resident wants to ensure that they have no causes to worry or be distressed. The facilities are excellent and the activities varied. The overall environment is one of positiveness and happiness. Any concerns or feelings of guilt were quickly extinguished by their attitude to the residents. The question I asked myself constantly is “Is it in my relatives best interest?” In the case of Bradbury House, undoubtedly it is.

Even though I've only been here two weeks, I am very impressed with everything. I'm well looked after by very friendly staff - I feel very comfortable and safe here.

I was really pleased when I went to visit my mother-in-law. The place was so clean and tidy. The staff were very polite and made her feel welcome.

Our mum had already experienced respite care at Bradbury House and already as a family, we viewed that as caring and supportive and Mum was always happy there. Consequently, we considered Bradbury House without any hesitation for respite again this August, with a view to settling our dear mum there for long-term consideration. Once again, she settled promptly, was relaxed, less anxious, smiling and happy whenever any family members visited. The staff warmly introduce themselves, commenting on her progress without hesitation. We are delighted! Again!

Mum came to Bradbury House to convalesce after several months in hospital. Everyone we have dealt with has been very helpful and welcoming; Mum has been well looked after and treated with kindness and respect. That there is an on-site nurse has given us an additional sense of reassurance about her care during her stay.

Beautiful building and interior, staff very kind and helpful and understanding. Always ready to help.

My wife has been very well cared for by very caring and helpful staff. The staff from the admin, through to the carers and nurses have been excellent.

Very good. The best care home I've encountered!

This is a good nursing home. However, I feel that the area of palliative care needs improvement. My stepfather, I feel needed faster interventions when it came to pain relief and just general human contact in the last 2 weeks of his life. He was a character and could moan but I felt that it was not until I intervened that finally regular pain relief was issued - even then not through a Driver and his final prescription never made it to him from the pharmacy. Two nurses saved the day by being on the ball and checking to give him regular injections of morphine and other forms of pain relief. He died in the morning. I am not sure if he was alone or if someone was sat with him. Nobody told me. I collected his belongings and nobody came to see me or offer condolences other than the receptionist on arrival. I made 3 trips in the lift alone to remove his things. Never saw or spoke to anyone. Just feel a more human approach is needed.

The staff have been extremely helpful here with all my father's needs and care. He has been treated extremely well, his room is very clean and tidy. The food is excellent and there are always drinks. Very happy with every part of Gavin Astor houses. Thank you very much.

Since my cousin has been in Gavin Astor, he has been treated with excellent care, compassion and dignity. We couldn't wish for him to be in a better care home.

We moved my mum to Gavin Astor last month and cannot speak highly enough of the team and the care that she is receiving. Mum has settled in well and I have found the staff kind and caring without exception, the management team, nurses, carers, admin staff and housekeeping staff. I feel assured that she is getting the best care possible and the staff keep me informed of any changes with mum. Her room is lovely and the facilities are beautiful. My family are welcomed when we visit and everyone is so friendly.

Based on the seven weeks that my mother has been in Gavin Astor, I can only say I am disappointed with her care. She needs help with her personal care as a dementia resident and this has been sadly lacking. The staff tell me that they cannot force her with help but when I find out that showers and washing of hair have not been done during this duration, I find this extremely worrying. Surely a bit of extra firmness could help. I have had contact with the manager this end and she is arranging a meeting with staff. Hopefully, things will improve.

Fantastic staff, always there for residents and family also, very supportive. My relative is very happy and that makes me extremely happy. All the nurses and care team are kind and always going extra miles.

We moved my sister-in-law to Gavin Astor House on the 12th of April 2022. The arrangements for her relocation were made by the home and the move was faultless. Her room, the facilities and the little garden area are perfect, clean, modern and welcoming. The home is friendly, extremely clean and all staff are welcoming and friendly. I cannot fault Gavin Astor Care Home.

I have been really impressed with everything.

As the home has just been refurbished, everything looks good. The decor is very nice, especially the soft calming colour scheme. The feel when you enter is pleasant and the staff are very accommodating. Although it's taking my father a while to settle, I'm sure he'll be very happy and comfortable there.

Gavin Astor and its staff are an exemplar of what caring should be throughout the UK. The facilities are superb but they alone wouldn't have made Dad's experience so good. It is always the staff that makes a facility a "home", and the British Legion deliver this in spades. Although Dad has mobility issues, he is mentally and physically as well as he was a few years ago - providing the family with a great degree of reassurance about his wellbeing and happiness.