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Halliwell Care Home

Kingswood Road, Tunbridge Wells, Kent TN2 4UN
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Halliwell Care Home, Tunbridge Wells
Halliwell Care Home, Tunbridge Wells
Halliwell Care Home, Tunbridge Wells

Situated in the charming town of Tunbridge Wells, Halliwell offers a blend of modern comfort and traditional elegance, supporting residential, nursing, and palliative care alongside short stay and respite options. The purpose-built home is set in attractive surroundings, and features 64 well-appointed rooms and stunning landscaped gardens that invite relaxation and reflection. Social engagement is at the heart of Halliwell, with activities designed to inspire and connect, including music sessions...  

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Care Provided by Halliwell Care Home

Primary Care Categories

  • Older Person Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 64 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £2,100From £2,200
Nursing CareFrom £2,375From £2,475

Contact Halliwell Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Karl Pay (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2014

Room Information

  • Single Rooms (64)
  • Single Rooms with ensuite Wet Room (64)

Halliwell Care Home Reviews (114)

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9.7

Halliwell Care Home has a Review Score of 9.7 (9.749) out of 10, based on 30 reviews in the last 2 years. Over all time Halliwell Care Home has 114 reviews.

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Showing 114 reviews matching selected criteria
Review from JR (Daughter of Resident) published on 5 September 2016 Submitted via Postal Card
Overall Experience

My mother moved to Halliwell Care Home in June 2016 following a fall in which she broke her hip. She was no longer able to live on her own. she had a lovely room with a good en-suite in which she could have a shower quite easily with help. Halliwell Care Home has several lounges which are like rooms in your own home and a beautiful dining room. The garden is a wonderful space and mum enjoyed being taken there in a wheelchair. The food was always good - with great choices. Most importantly, she had wonderful care from kind, compassionate, thoughtful and caring staff - at all levels. It was never going to match her own home, but they did their best to make it as good as possible. She sadly died 10 weeks ago and her end was made as comfortable as possible for her and as a family.

Reply from Gillian Forsyth, General Manager at Halliwell Care Home

Thank you very much for your lovely comments and review of Halliwell which I will pass onto the team.

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Review from Eve (Daughter of Resident) published on 23 August 2016 Submitted via Postal Card
Overall Experience

All staff are friendly, caring and professional. Management is also very caring and "hands on". It is inevitable that problems occur in a residential home but these were dealt with promptly, efficiently and satisfactorily.

Reply from Gillian Forsyth, General Manager at Halliwell Care Home
Thank you so much for your review. It is lovely for the management team at Halliwell to be acknowledged in this way. We take complaints, however small very seriously and strive to resolve them quickly and efficiently. Giving outstanding care to all our residents as well as supporting relatives and friends, is at the heart of our day to day life at Halliwell.

Many thanks again.

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Review from Joy S (Wife of Resident) published on 15 August 2016 Submitted via Postal Card
Overall Experience

Very caring staff allowed my visits anytime. Very kind to a grumpy patient.

Reply from Gillian Forsyth, General Manager at Halliwell Care Home

Thank you so much for your lovely review. Will pass on to the team.

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Review from Martin P (Son of Resident) published on 13 May 2016 Submitted via Postal Card
Overall Experience
My father went into Halliwell Care Home at the beginning of December 2015 having been diagnosed with prostate cancer that had spread extensively, leaving him paralysed below the chest. He died on the 26th of January 2016.

He required full time nursing care throughout. He was treated with great kindness, respect and made as comfortable as possible throughout his stay by every employee he came in contact with. For the family members and friends who visited him, we were made to feel welcome and our privacy respected. Although a very trying and difficult time for us, everyone at Halliwell was wonderful.

Reply from Gillian Forsyth, General Manager at Halliwell Care Home

It is with the greatest of pleasure that I will feed your review back to the team. We know that it can be a difficult time for families and friends when a loved one comes into a care home and building a bond not only with residents but relatives is an important part of personalised care and a resident's wellbeing. Especially as it is the resident's home.

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Review from George A (Resident / Service User) published on 11 May 2016 Submitted via Postal Card
Overall Experience

I was only two weeks in the above home and I was impressed in those two weeks. The food was very good. Any problems the nurses were ready to arrange.

Reply from Gillian Forsyth, General Manager at Halliwell Care Home
I am so pleased that you enjoyed your stay with us and that you would recommend Halliwell Care Home in the future.

Very many thanks for taking the time.

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Review from I D (Son of Resident) published on 12 February 2016 Submitted via Postal Card
Overall Experience

Wonderful place for my father. Everything first class. Felt that my father was in very good hands. My father was in Halliwell for approx. 2 years. I have recommend the home to friends.

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Review from R H (Power of Attorney of Resident) published on 9 February 2016 Submitted via Postal Card
Overall Experience

Very very high class care from management and staff who "make a real difference" and really care. A fantastic service and facilities.

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Review from Graham C (Son of Resident) published on 29 January 2016 Submitted via Postal Card
Overall Experience

Mother was a resident for three years until she died at the age of 100. Efficient and well organised care. Good range of activities for residents well enough to participate, including excursions, music, scrabble, jigsaws, painting and flower arranging. Smooth transition from care staff to nursing staff when my mother's health needed this.

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Review from A G (Resident / Service User) published on 28 January 2016 Submitted via Postal Card
Overall Experience

I was at Halliwell for a month and a half, recovering from a fractured femur in my right leg, a process complicated by pre-existing polio related weakness in both legs. My room, though small was comfortable, with a distant view of fields. The staff, nursing, administration and catering were without exception, courteous, friendly and helpful. Though on occasions (I was there over the Christmas holiday period) short staffed and therefore stretched. Individual members of staff never made me feel a nuisance and nothing was too much trouble. The food was mostly excellent, with a degree of choice, and a welcome contrast to the food provided in hospital. All in all I felt revitalised by the time I left Halliwell and I am grateful to all the staff the experience.

Reply from Gillian Forsyth, General Manager at Halliwell Care Home

It is always lovely to get feedback from residents who have stayed with us and appreciate the wonderful team that work so hard to make Halliwell the special place it is. Many thanks

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Review from Jean K (Daughter of Resident) published on 11 November 2015 Submitted via Postal Card
Overall Experience

Mum lived at Halliwell for 18 months. She loved it there. She made friends with other residents and enjoyed the activities at the home. She often said it was a lovely place to be - good food spotless rooms and pleasant company. She got on well with the staff and they looked after her very well.

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Review from Alison W (Daughter of Resident) published on 14 October 2015 Submitted via Postal Card
Overall Experience

My father lived at Halliwell from August 2014 - July 2015 when he sadly died. From the very outset he was treated with care and great compassion and dignity until he died there. We were as a family very impressed with the Halliwell it was very assuring that we knew dad as in safe and caring hands. He had very complex needs. They also treated my brothers and I with care and compassion when he as in the last ten days of his life. We were very impressed

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Review from Elizabeth M (Daughter of Resident) published on 28 August 2015 Submitted via Postal Card
Overall Experience

We have used Halliwell from time to time as respite care for my mother who is extremely infirm. The care is exceptional, the staff are great. They are interested, enthusiastic and caring. We have also used the Halliwell for post operative care to help get mum back on her feet. Their care has enabled this very wobbly 87 year old to return to her own home, where she is supported by her family plus carers. No doubt we will call on them again in due course..

Reply from Gillian Forsyth, General Manager at Halliwell Care Home

Thank you very much for this lovely review and I will pass on to the team.

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Review from Anne I (Wife of Resident) published on 12 August 2015 Submitted via Postal Card
Overall Experience

I was more than satisfied with my husbands care he couldn't have been in a better place but a few things weren't right so I haven't put excellent on all counts. Everybody there was kind, helpful, cheerful but sometimes it took rather a long time for anybody to respond to the bell for attention the catering was not always up to scratch. My husband has now passed away.

Reply from Gillian Forsyth, General Manager at Halliwell Care Home

It is very pleasing to see you have awarded Halliwell an “Excellent” in overall Standard of Care. I appreciate your bringing to our attention the slow response to the call bell that you had experienced and as a result we have been able to put new measures into place to ensure that this will not be...  

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Review from Richard P (Son of Resident) published on 12 August 2015 Submitted via Postal Card
Overall Experience

My mother was a resident at Halliwell from October 2014 to June 2015. The whole building is modern and very well maintained it has a very good and welcoming feel to it. The staff are efficient, very professional, kind and caring. They treat the residents with kindness and respect. Facilities are very good and residents are encouraged to join in the various activities. Food is excellent and visitors can join residents for lunch. All in my mother loved her time at Halliwell and regarded it as her home.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 08 October 2019
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveOutstanding
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

There are no news items for Halliwell Care Home.

Upcoming Events

There are no upcoming events for Halliwell Care Home.

Awards / Recognitions (7)

Accreditations

There are no accreditations posted yet for Halliwell Care Home.

Meet the Team (1)

Karl Pay
Karl PayJob Title:General ManagerJoined: 2025
Karl has worked in adult social care for over 35 years, 24 of those in Home Management or senior leadership roles across a wide range of service types, primarily within charitable and not-for-profit organisations.
He brings extensive experience supporting individuals with diverse needs, including older adults, people with learning disabilities, physical disabilities, and those with complex or associated conditions. Karl is passionate about ensuring that everyone receives the right support, whatever their personal challenges may be.
His strengths lie in effectively leading and managing operational functions to ensure the very best outcomes for those who use the services, their families and friends, and the dedicated teams who share the organisation’s vision and values.

Karl is proud to be leading the team at Halliwell, continuing its success by championing the organisation’s values and delivering outstanding care and support.

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