Halliwell Care Home

Kingswood Road, Tunbridge Wells TN2 4UN
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9.7 103 Reviews
  • Halliwell Care Home, Tunbridge Wells
Situated in the charming town of Tunbridge Wells, Halliwell offers a blend of modern comfort and traditional elegance, supporting residential, nursing, and palliative care alongside short stay and respite options. The purpose-built home is set in attractive surroundings, and features 64 well-appointed rooms and stunning landscaped gardens that invite relaxation and reflection. Social engagement is at the heart of Halliwell, with activities designed to inspire and connect, including music sessions with it's very own choir The Wells Singers practicing and performing regularly. The activities programme is vibrant and inclusive with visiting speakers, entertainers, outings, and festive celebrations throughout the year. The dedicated team ensures that every resident feels valued, with bespoke care and an inviting, homely atmosphere complemented by exceptional cuisine.
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Care Provided by Halliwell Care Home

Primary Care Categories

  • Older Person Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 64 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1800

Fee rates are dependent upon the type of stay . Level of care is determined by a full pre admission assessment.

These prices are only a guideline, please contact Halliwell Care Home to find out the exact price for your requirements.

Contact Halliwell Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Halliwell Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Karl Pay (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2014

Room Information

  • Single Rooms (64)
  • Single Rooms with Ensuite Wet Room (64)

Halliwell Care Home Reviews (103)

9.7

Halliwell Care Home has a Review Score of 9.7 (9.735) out of 10, based on 23 reviews in the last 2 years.
Over all time Halliwell Care Home has 103 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Halliwell Care Home
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Total of 103, showing 81-100
Review from Nicholas C (Son of Resident) published on 14 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father spent a few months at Halliwell Care Home after suffering a stroke. We were impressed by the way in which my father was treated as an individual and with great care and dignity. Staff at Halliwell Care Home took time to keep myself and other members of our family well informed at all times.
We would recommend Halliwell Care Home to others in a similar situation.
Reply from Gillian Forsyth, General Manager at Halliwell Care Home
Thank you very much for your kind review which I will forward to the team.
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Review from Deirdre S (Daughter of Resident) published on 24 March 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to thank everyone at the Halliwell Care Home for the outstanding care given to my Mother following her terminal cancer diagnosis. She had the most dignified and peaceful death surrounded by her family with amazing support and consideration from all the staff. Thank you.
Reply from Gillian Forsyh, General Manager at Halliwell Care Home
Thank you so much for taking the time to post this lovely review. I will be delighted to take this back to the team.
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Review from Helen W (Daughter of Resident) published on 2 February 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Halliwell had a room available and we were able to get Mum settled in very efficiently and quickly.
Mum was made very comfortable and welcome in a lovely room.
Every member of staff was wonderful and Mum received exceptional care from a very professional and friendly team.
Whilst Mum was able enough,
she enjoyed some of the many activities, especially the flower arranging group. She had her hair done in the in-house Hair Salon and she was taken in her wheelchair to the beautiful dining room to enjoy freshly cooked lunches with fellow residents, or visiting friends and family.
She loved being taken to the pretty garden when the weather was pleasant.
Family and friends were always made welcome. Mum was always clean, dressed, well fed, comfortable and very content.
Mum spent her last six months of life at Halliwell. The staff and management kept us completely informed on her medical condition and ongoing care.
We couldn't have wished to find a better place for Mum than Halliwell.
Reply from Gillian Forsyth, General Manager at Halliwell Care Home
Thank you so much for the lovely review which I will pass onto the staff.
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Review from Paul (Husband of Resident) published on 7 December 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Unbelievably good care. Professional excellence, huge personal kindness to my wife and all the family and friends. Could not be bettered.
Reply from Gillian Forsyth, General Manager at Halliwell Care Home
Thank you so much for taking the time to review our service at Halliwell and I will be delighted to share this with the team.
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Review from Carolyn B (Daughter of Resident) published on 6 December 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot recommend Halliwell more highly. Halliwell was home to my mother. The staff were exceptionally kind and caring and always made the family welcome. The activities arranged by the Friends of Halliwell were the icing on the cake. The restaurant downstairs, hairdresser and garden all added to the
feeling of home.
Reply from Gillian Forsyth, General Manager at Halliwell Care Home
What a lovely review and thank you so much for mentioning our "unsung heroes", our wonderful Friends. I will have great pleasure passing on your thanks and appreciation.
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Review from Graham B (Son of Resident) published on 15 November 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
A truly excellent care home. I cannot fault it. My father, age 96 and very independent, spent two weeks there for respite care. The staff were excellent and I had no qualms about him being in their care. I am trying to convince him to go there permanently as he lives on his own. He says he has no objection
to going back, but might wait until he is a bit older.
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Review from Sheila B (Daughter of Resident) published on 10 October 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
We as a family required respite for our father in August in order for our elder sister, his main carer to have a well-deserved break.
Halliwell Care Home ticked all the boxes for us. We knew that Dad was in safe hands with staff who were respectful, patient, and caring and met all his needs. The
Location is perfect being in the centre of Tunbridge Wells with lovely grounds where we were able to take Dad in a wheelchair and have afternoon tea. The dining room is a sociable area for residents to eat together if they so wish or you can opt to have your meals in your room. There is also entertainment provided to entertain residents also there is access to hairdressing and a Chiropodist . We can't recommend Halliwell Care Home highly enough.
Reply from Gillian Forsyth, General Manager at Halliwell Care Home
Thank you all so much for your recommendation and kind words, which I will happily feedback to the team.
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Review from Chris T (Son of Resident) published on 19 September 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Manager and her team made my father exceptionally welcome and arranged for him to come and stay at very short notice over the Christmas period in 2015. My father was very well looked after in all respects in a very comfortable and safe environment
Reply from Gillian Forsyth, General Manager at Halliwell Care Home
Thank you very much for your kind review. We were glad to be able to help out over Christmas which is always busy and a popular time for respite stays at Halliwell Care home.
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Review from Susan H (Daughter of Resident) published on 19 September 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Both my father (who died in May this year) and my mother were admitted to Halliwell in July 2014. The staff and facilities are marvellous and I have been very happy with the way our family have been treated - from the rather sudden admission, through dad's declining and now looking after mum.
Reply from Gillian Forsyth, General Manager at Halliwell Care Home
Thank you for your lovely review. Will pass on to the team.
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Review from JR (Daughter of Resident) published on 5 September 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother moved to Halliwell Care Home in June 2016 following a fall in which she broke her hip. She was no longer able to live on her own. she had a lovely room with a good en-suite in which she could have a shower quite easily with help. Halliwell Care Home has several lounges which are like rooms
in your own home and a beautiful dining room. The garden is a wonderful space and mum enjoyed being taken there in a wheelchair. The food was always good - with great choices. Most importantly, she had wonderful care from kind, compassionate, thoughtful and caring staff - at all levels. It was never going to match her own home, but they did their best to make it as good as possible. She sadly died 10 weeks ago and her end was made as comfortable as possible for her and as a family.
Reply from Gillian Forsyth, General Manager at Halliwell Care Home
Thank you very much for your lovely comments and review of Halliwell which I will pass onto the team.
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Review from Eve (Daughter of Resident) published on 23 August 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff are friendly, caring and professional. Management is also very caring and "hands on". It is inevitable that problems occur in a residential home but these were dealt with promptly, efficiently and satisfactorily.
Reply from Gillian Forsyth, General Manager at Halliwell Care Home
Thank you so much for your review. It is lovely for the management team at Halliwell to be acknowledged in this way. We take complaints, however small very seriously and strive to resolve them quickly…read more
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Review from Joy S (Wife of Resident) published on 15 August 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very caring staff allowed my visits anytime. Very kind to a grumpy patient.
Reply from Gillian Forsyth, General Manager at Halliwell Care Home
Thank you so much for your lovely review. Will pass on to the team.
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Review from Martin P (Son of Resident) published on 13 May 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father went into Halliwell Care Home at the beginning of December 2015 having been diagnosed with prostate cancer that had spread extensively, leaving him paralysed below the chest. He died on the 26th of January 2016.
He required full time nursing care throughout. He was treated with great kindness,
respect and made as comfortable as possible throughout his stay by every employee he came in contact with. For the family members and friends who visited him, we were made to feel welcome and our privacy respected. Although a very trying and difficult time for us, everyone at Halliwell was wonderful.
Reply from Gillian Forsyth, General Manager at Halliwell Care Home
It is with the greatest of pleasure that I will feed your review back to the team. We know that it can be a difficult time for families and friends when a loved one comes into a care home and building…read more
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Review from George A (Resident) published on 11 May 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I was only two weeks in the above home and I was impressed in those two weeks. The food was very good. Any problems the nurses were ready to arrange.
Reply from Gillian Forsyth, General Manager at Halliwell Care Home
I am so pleased that you enjoyed your stay with us and that you would recommend Halliwell Care Home in the future.
Very many thanks for taking the time.
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Review from I D (Son of Resident) published on 12 February 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Wonderful place for my father. Everything first class. Felt that my father was in very good hands. My father was in Halliwell for approx. 2 years. I have recommend the home to friends.
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Review from R H (Power of Attorney of Resident) published on 9 February 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very very high class care from management and staff who "make a real difference" and really care. A fantastic service and facilities.
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Review from Graham C (Son of Resident) published on 29 January 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mother was a resident for three years until she died at the age of 100. Efficient and well organised care. Good range of activities for residents well enough to participate, including excursions, music, scrabble, jigsaws, painting and flower arranging. Smooth transition from care staff to nursing staff
when my mother's health needed this.
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Review from A G (Resident) published on 28 January 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was at Halliwell for a month and a half, recovering from a fractured femur in my right leg, a process complicated by pre-existing polio related weakness in both legs. My room, though small was comfortable, with a distant view of fields. The staff, nursing, administration and catering were without
exception, courteous, friendly and helpful. Though on occasions (I was there over the Christmas holiday period) short staffed and therefore stretched. Individual members of staff never made me feel a nuisance and nothing was too much trouble. The food was mostly excellent, with a degree of choice, and a welcome contrast to the food provided in hospital. All in all I felt revitalised by the time I left Halliwell and I am grateful to all the staff the experience.
Reply from Gillian Forsyth, General Manager at Halliwell Care Home
It is always lovely to get feedback from residents who have stayed with us and appreciate the wonderful team that work so hard to make Halliwell the special place it is. Many thanks
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Review from Jean K (Daughter of Resident) published on 11 November 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum lived at Halliwell for 18 months. She loved it there. She made friends with other residents and enjoyed the activities at the home. She often said it was a lovely place to be - good food spotless rooms and pleasant company. She got on well with the staff and they looked after her very well.
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Review from Alison W (Daughter of Resident) published on 14 October 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father lived at Halliwell from August 2014 - July 2015 when he sadly died. From the very outset he was treated with care and great compassion and dignity until he died there. We were as a family very impressed with the Halliwell it was very assuring that we knew dad as in safe and caring hands.
He had very complex needs. They also treated my brothers and I with care and compassion when he as in the last ten days of his life. We were very impressed
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Current Review Score: 9.7 (9.735)

Overview of Review Score

The Review Score of 9.7 (9.735) out of 10 for Halliwell Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 23 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.735 for Halliwell Care Home is calculated as follows: ( (220 Excellents x 5) + (36 Goods x 4) + (5 Satisfactorys x 3) + (3 Poors x 2) + (4 Very Poors x 1) ) ÷ 268 Ratings = 4.735
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Halliwell Care Home is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 22 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 8 Oct 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (6)

Meet the Team (1)

Karl

Karl Pay

Job Title: General Manager Joined: 2025

Karl has worked in adult social care for over 35 years, 24 of those in Home Management or senior leadership roles across a wide range of service types, primarily within charitable and not-for-profit organisations.
He brings extensive experience supporting individuals with diverse needs, including older adults, people with learning disabilities, physical disabilities, and those with complex or associated conditions. Karl is passionate about ensuring that everyone receives the right support, whatever their personal challenges may be.
His strengths lie in effectively leading and managing operational functions to ensure the very best outcomes for those who use the services, their families and friends, and the dedicated teams who share the organisation’s vision and values.
Karl is proud to be leading the team at Halliwell, continuing its success by championing the organisation’s values and delivering outstanding care and support.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Halliwell Care Home to verify any information. View our terms and conditions. Halliwell Care Home has an Enhanced Service - more info.