Halliwell Care Home

Kingswood Road, Tunbridge Wells TN2 4UN
Review Us
9.8 99 Reviews
  • Halliwell Care Home, Tunbridge Wells
Situated in the charming town of Tunbridge Wells, Halliwell offers a blend of modern comfort and traditional elegance, supporting residential, nursing, and palliative care alongside short stay and respite options. The purpose-built home is set in attractive surroundings, and features 64 well-appointed rooms and stunning landscaped gardens that invite relaxation and reflection. Social engagement is at the heart of Halliwell, with activities designed to inspire and connect, including music sessions with it's very own choir The Wells Singers practicing and performing regularly. The activities programme is vibrant and inclusive with visiting speakers, entertainers, outings, and festive celebrations throughout the year. The dedicated team ensures that every resident feels valued, with bespoke care and an inviting, homely atmosphere complemented by exceptional cuisine.

Show Halliwell Care Home on the Map

Care Provided

Primary Care Categories

  • Older Person Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 64 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1800

Fee rates are dependent upon the type of stay . Level of care is determined by a full pre admission assessment.

These prices are only a guideline, please contact Halliwell Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Emma Worrell (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2014

Room Information

  • Single Rooms (64)
  • Single Rooms with Ensuite Wet Room (64)

Halliwell Care Home Reviews (99)

Total of 99, showing 81-99
9.8

Halliwell Care Home has a Review Score of 9.8 (9.771) out of 10, based on 21 reviews in the last 2 years. Over all time Halliwell Care Home has 99 reviews.

Overall Experience

  • 96
  • 1
  • 1
  • 0
  • 1

Date Published

99
11
13
21
78

Review from Carolyn B (Daughter of Resident) published on 6 December 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot recommend Halliwell more highly. Halliwell was home to my mother. The staff were exceptionally kind and caring and always made the family welcome. The activities arranged by the Friends of Halliwell were the icing on the cake. The restaurant downstairs, hairdresser and garden all added to the
feeling of home.

Reply from Gillian Forsyth, General Manager at Halliwell Care Home

What a lovely review and thank you so much for mentioning our "unsung heroes", our wonderful Friends. I will have great pleasure passing on your thanks and appreciation.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Graham B (Son of Resident) published on 15 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A truly excellent care home. I cannot fault it. My father, age 96 and very independent, spent two weeks there for respite care. The staff were excellent and I had no qualms about him being in their care. I am trying to convince him to go there permanently as he lives on his own. He says he has no objection
to going back, but might wait until he is a bit older.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sheila B (Daughter of Resident) published on 10 October 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We as a family required respite for our father in August in order for our elder sister, his main carer to have a well-deserved break.
Halliwell Care Home ticked all the boxes for us. We knew that Dad was in safe hands with staff who were respectful, patient, and caring and met all his needs. The
Location is perfect being in the centre of Tunbridge Wells with lovely grounds where we were able to take Dad in a wheelchair and have afternoon tea. The dining room is a sociable area for residents to eat together if they so wish or you can opt to have your meals in your room. There is also entertainment provided to entertain residents also there is access to hairdressing and a Chiropodist . We can't recommend Halliwell Care Home highly enough.

Reply from Gillian Forsyth, General Manager at Halliwell Care Home

Thank you all so much for your recommendation and kind words, which I will happily feedback to the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Chris T (Son of Resident) published on 19 September 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Manager and her team made my father exceptionally welcome and arranged for him to come and stay at very short notice over the Christmas period in 2015. My father was very well looked after in all respects in a very comfortable and safe environment

Reply from Gillian Forsyth, General Manager at Halliwell Care Home

Thank you very much for your kind review. We were glad to be able to help out over Christmas which is always busy and a popular time for respite stays at Halliwell Care home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Susan H (Daughter of Resident) published on 19 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my father (who died in May this year) and my mother were admitted to Halliwell in July 2014. The staff and facilities are marvellous and I have been very happy with the way our family have been treated - from the rather sudden admission, through dad's declining and now looking after mum.

Reply from Gillian Forsyth, General Manager at Halliwell Care Home

Thank you for your lovely review. Will pass on to the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from JR (Daughter of Resident) published on 5 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved to Halliwell Care Home in June 2016 following a fall in which she broke her hip. She was no longer able to live on her own. she had a lovely room with a good en-suite in which she could have a shower quite easily with help. Halliwell Care Home has several lounges which are like rooms
in your own home and a beautiful dining room. The garden is a wonderful space and mum enjoyed being taken there in a wheelchair. The food was always good - with great choices. Most importantly, she had wonderful care from kind, compassionate, thoughtful and caring staff - at all levels. It was never going to match her own home, but they did their best to make it as good as possible. She sadly died 10 weeks ago and her end was made as comfortable as possible for her and as a family.

Reply from Gillian Forsyth, General Manager at Halliwell Care Home

Thank you very much for your lovely comments and review of Halliwell which I will pass onto the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Eve (Daughter of Resident) published on 23 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are friendly, caring and professional. Management is also very caring and "hands on". It is inevitable that problems occur in a residential home but these were dealt with promptly, efficiently and satisfactorily.

Reply from Gillian Forsyth, General Manager at Halliwell Care Home

Thank you so much for your review. It is lovely for the management team at Halliwell to be acknowledged in this way. We take complaints, however small very seriously and strive to resolve them quickly and efficiently. Giving outstanding care to all our residents as well as supporting relatives and friends, is at the heart of our day to day life at Halliwell.
Many thanks again.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Joy S (Wife of Resident) published on 15 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring staff allowed my visits anytime. Very kind to a grumpy patient.

Reply from Gillian Forsyth, General Manager at Halliwell Care Home

Thank you so much for your lovely review. Will pass on to the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Martin P (Son of Resident) published on 13 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father went into Halliwell Care Home at the beginning of December 2015 having been diagnosed with prostate cancer that had spread extensively, leaving him paralysed below the chest. He died on the 26th of January 2016.
He required full time nursing care throughout. He was treated with great kindness,
respect and made as comfortable as possible throughout his stay by every employee he came in contact with. For the family members and friends who visited him, we were made to feel welcome and our privacy respected. Although a very trying and difficult time for us, everyone at Halliwell was wonderful.

Reply from Gillian Forsyth, General Manager at Halliwell Care Home

It is with the greatest of pleasure that I will feed your review back to the team. We know that it can be a difficult time for families and friends when a loved one comes into a care home and building a bond not only with residents but relatives is an important part of personalised care and a resident's wellbeing. Especially as it is the resident's home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from George A (Resident) published on 11 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was only two weeks in the above home and I was impressed in those two weeks. The food was very good. Any problems the nurses were ready to arrange.

Reply from Gillian Forsyth, General Manager at Halliwell Care Home

I am so pleased that you enjoyed your stay with us and that you would recommend Halliwell Care Home in the future.
Very many thanks for taking the time.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from I D (Son of Resident) published on 12 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful place for my father. Everything first class. Felt that my father was in very good hands. My father was in Halliwell for approx. 2 years. I have recommend the home to friends.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from R H (Power of Attorney of Resident) published on 9 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very very high class care from management and staff who "make a real difference" and really care. A fantastic service and facilities.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Graham C (Son of Resident) published on 29 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mother was a resident for three years until she died at the age of 100. Efficient and well organised care. Good range of activities for residents well enough to participate, including excursions, music, scrabble, jigsaws, painting and flower arranging. Smooth transition from care staff to nursing staff
when my mother's health needed this.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A G (Resident) published on 28 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was at Halliwell for a month and a half, recovering from a fractured femur in my right leg, a process complicated by pre-existing polio related weakness in both legs. My room, though small was comfortable, with a distant view of fields. The staff, nursing, administration and catering were without
exception, courteous, friendly and helpful. Though on occasions (I was there over the Christmas holiday period) short staffed and therefore stretched. Individual members of staff never made me feel a nuisance and nothing was too much trouble. The food was mostly excellent, with a degree of choice, and a welcome contrast to the food provided in hospital. All in all I felt revitalised by the time I left Halliwell and I am grateful to all the staff the experience.

Reply from Gillian Forsyth, General Manager at Halliwell Care Home

It is always lovely to get feedback from residents who have stayed with us and appreciate the wonderful team that work so hard to make Halliwell the special place it is. Many thanks

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jean K (Daughter of Resident) published on 11 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum lived at Halliwell for 18 months. She loved it there. She made friends with other residents and enjoyed the activities at the home. She often said it was a lovely place to be - good food spotless rooms and pleasant company. She got on well with the staff and they looked after her very well.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Alison W (Daughter of Resident) published on 14 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father lived at Halliwell from August 2014 - July 2015 when he sadly died. From the very outset he was treated with care and great compassion and dignity until he died there. We were as a family very impressed with the Halliwell it was very assuring that we knew dad as in safe and caring hands.
He had very complex needs. They also treated my brothers and I with care and compassion when he as in the last ten days of his life. We were very impressed

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Elizabeth M (Daughter of Resident) published on 28 August 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have used Halliwell from time to time as respite care for my mother who is extremely infirm. The care is exceptional, the staff are great. They are interested, enthusiastic and caring. We have also used the Halliwell for post operative care to help get mum back on her feet. Their care has enabled
this very wobbly 87 year old to return to her own home, where she is supported by her family plus carers. No doubt we will call on them again in due course..

Reply from Gillian Forsyth, General Manager at Halliwell Care Home

Thank you very much for this lovely review and I will pass on to the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Anne I (Wife of Resident) published on 12 August 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was more than satisfied with my husbands care he couldn't have been in a better place but a few things weren't right so I haven't put excellent on all counts. Everybody there was kind, helpful, cheerful but sometimes it took rather a long time for anybody to respond to the bell for attention the catering
was not always up to scratch. My husband has now passed away.

Reply from Gillian Forsyth, General Manager at Halliwell Care Home

It is very pleasing to see you have awarded Halliwell an “Excellent” in overall Standard of Care. I appreciate your bringing to our attention the slow response to the call bell that you had experienced and as a result we have been able to put new measures into place to ensure that this will not be repeated.
We are very grateful for your valuable contribution to our ‘Friends of Halliwell’ team which is very much appreciated. It is lovely to see a family member join the group as it means that they have formed a valuable bond with our other Residents, Families and Staff. Thank you for you continued support and for your lovely comments.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Richard P (Son of Resident) published on 12 August 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident at Halliwell from October 2014 to June 2015. The whole building is modern and very well maintained it has a very good and welcoming feel to it. The staff are efficient, very professional, kind and caring. They treat the residents with kindness and respect. Facilities are very
good and residents are encouraged to join in the various activities. Food is excellent and visitors can join residents for lunch. All in my mother loved her time at Halliwell and regarded it as her home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.8 (9.771)

Overview of Review Score

The Review Score of 9.8 (9.771) out of 10 for Halliwell Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.771 for Halliwell Care Home is calculated as follows: ( (211 Excellents x 5) + (23 Goods x 4) + (4 Satisfactorys x 3) + (3 Poors x 2) + (4 Very Poors x 1) ) ÷ 245 Ratings = 4.771

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Halliwell Care Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 8 Oct 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Awards / Recognitions (6)

Meet the Team (0)

There are no Team Members posted yet

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Halliwell Care Home to verify any information. View our terms and conditions. Halliwell Care Home has an Enhanced Service - more info.