Halliwell Care Home, Tunbridge Wells, Kent
Halliwell Care Home, Tunbridge Wells, Kent
Halliwell Care Home, Tunbridge Wells, Kent

Halliwell Care Home, in Tunbridge Wells, is from the portfolio of Elizabeth Finn, respected by the care sector for the high standards of nursing and personal care it achieves within homely living environments.

The team focuses on care packages that are appropriate to individual need, while supporting active lifestyles and the pursuit of sound mental health.

The home was purpose-built in attractive surroundings, offers lift access to all floors and includes a call system that allows residents to reach skilled carers from anywhere in the grounds.

Group: Elizabeth Finn Homes Ltd

Person in charge: Gillian Forsyth (General Manager)

Local Authority / Social Services: Kent County Council (click for contact details)

Type of Service: Care Home with nursing – Voluntary / Not for Profit Owned , Registered for a maximum of 64 Service Users

Registered Care Categories*: Old Age • Physical Disability

Specialist Care Categories: Cancer Care • Motor Neurone Disease • Multiple Sclerosis • Muscular Dystrophy • Parkinson's Disease • Stroke

Admission Information: primarily for professional people / British citizen. Ages 65+.

Single Rooms: 64

Rooms with ensuite WC: 64

Weekly Charges Guide: Personal Care Single from £1100 (These prices are only a guideline, please contact Halliwell Care Home to find out the exact price for your requirements.)

Nursing Care Single from £1400 (These prices are only a guideline, please contact Halliwell Care Home to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Halliwell Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

2 Bed Vacancies

posted 12 Sep 2017

Nursing, Personal Care, long term, Respite and Convalesent CareEnd of life palliative care

Reviews

9.4 Halliwell Care Home has a Review Score of 9.4 (9.413)

The Review Score of 9.4 (maximum of 10) for Halliwell Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 24 Reviews over all time. This Average Rating is also the rating value for Halliwell Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 8 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.788 for Halliwell Care Home is calculated as follows: ( (229 Excellents x 5) + (57 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 288 Ratings = 4.788

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 4.625 Points relating to the number of positive Reviews for Halliwell Care Home is based on 8 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 12.8 positive Reviews (64 registered maximum number of service users ÷ 5). 8 Reviews ÷ 12.8 Target = 0.625

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    20
  • Good
    4
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Halliwell Care Home?

  • Extremely LIKELY
    24
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Halliwell Care Home

  • Daughter of Resident/Service User
    10
  • Son of Resident/Service User
    7
  • Resident / Service User
    3
  • Wife of Resident/Service User
    2
  • Husband of Resident/Service User
    1
  • more

After suffering bowel and bladder cancer since 2015 and many stays in hospital, our daughter thought we needed a break. She did her homework and came up with Halliwell. Being so near to her home it was a bonus and she couldn't have chosen better. We applied and were accepted. The care was superb and we had a much-needed rest. The care, staff, food, ambience and the chefs. It couldn't be faulted, the only complaint it went too quickly.
Our daughter is first class considering her husband is suffering from Parkinson's.

How likely would you be to recommend Halliwell Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Gillian Forsyth, General Manager at Halliwell Care Home responded to this review on 07 Sep 2017:

Thank you so much for taking the time to review your stay at Halliwell. I will be delighted to pass this onto the team.

My father spent a few months at Halliwell Care Home after suffering a stroke. We were impressed by the way in which my father was treated as an individual and with great care and dignity. Staff at Halliwell Care Home took time to keep myself and other members of our family well informed at all times. We would recommend Halliwell Care Home to others in a similar situation.

How likely would you be to recommend Halliwell Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Gillian Forsyth, General Manager at Halliwell Care Home responded to this review on 14 Jul 2017:

Thank you very much for your kind review which I will forward to the team.

I would like to thank everyone at the Halliwell Care Home for the outstanding care given to my Mother following her terminal cancer diagnosis. She had the most dignified and peaceful death surrounded by her family with amazing support and consideration from all the staff. Thank you.

How likely would you be to recommend Halliwell Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Gillian Forsyh, General Manager at Halliwell Care Home responded to this review on 22 Mar 2017:

Thank you so much for taking the time to post this lovely review. I will be delighted to take this back to the team.

Halliwell had a room available and we were able to get Mum settled in very efficiently and quickly.
Mum was made very comfortable and welcome in a lovely room.
Every member of staff was wonderful and Mum received exceptional care from a very professional and friendly team.
Whilst Mum was able enough, she enjoyed some of the many activities, especially the flower arranging group. She had her hair done in the in-house Hair Salon and she was taken in her wheelchair to the beautiful dining room to enjoy freshly cooked lunches with fellow residents, or visiting friends and family.
She loved being taken to the pretty garden when the weather was pleasant.
Family and friends were always made welcome. Mum was always clean, dressed, well fed, comfortable and very content.
Mum spent her last six months of life at Halliwell. The staff and management kept us completely informed on her medical condition and ongoing care.
We couldn't have wished to find a better place for Mum than Halliwell.

How likely would you be to recommend Halliwell Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Gillian Forsyth, General Manager at Halliwell Care Home responded to this review on 02 Feb 2017:

Thank you so much for the lovely review which I will pass onto the staff.

Unbelievably good care. Professional excellence, huge personal kindness to my wife and all the family and friends. Could not be bettered.

How likely would you be to recommend Halliwell Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Gillian Forsyth, General Manager at Halliwell Care Home responded to this review on 06 Dec 2016:

Thank you so much for taking the time to review our service at Halliwell and I will be delighted to share this with the team.

I cannot recommend Halliwell more highly. Halliwell was home to my mother. The staff were exceptionally kind and caring and always made the family welcome. The activities arranged by the Friends of Halliwell were the icing on the cake. The restaurant downstairs, hairdresser and garden all added to the feeling of home.

How likely would you be to recommend Halliwell Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Gillian Forsyth, General Manager at Halliwell Care Home responded to this review on 06 Dec 2016:

What a lovely review and thank you so much for mentioning our "unsung heroes", our wonderful Friends. I will have great pleasure passing on your thanks and appreciation.

A truly excellent care home. I cannot fault it. My father, age 96 and very independent, spent two weeks there for respite care. The staff were excellent and I had no qualms about him being in their care. I am trying to convince him to go there permanently as he lives on his own. He says he has no objection to going back, but might wait until he is a bit older.

How likely would you be to recommend Halliwell Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

We as a family required respite for our father in August in order for our elder sister, his main carer to have a well-deserved break.
Halliwell Care Home ticked all the boxes for us. We knew that Dad was in safe hands with staff who were respectful, patient, and caring and met all his needs. The Location is perfect being in the centre of Tunbridge Wells with lovely grounds where we were able to take Dad in a wheelchair and have afternoon tea. The dining room is a sociable area for residents to eat together if they so wish or you can opt to have your meals in your room. There is also entertainment provided to entertain residents also there is access to hairdressing and a Chiropodist . We can't recommend Halliwell Care Home highly enough.

How likely would you be to recommend Halliwell Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Gillian Forsyth, General Manager at Halliwell Care Home responded to this review on 10 Oct 2016:

Thank you all so much for your recommendation and kind words, which I will happily feedback to the team.

The Manager and her team made my father exceptionally welcome and arranged for him to come and stay at very short notice over the Christmas period in 2015. My father was very well looked after in all respects in a very comfortable and safe environment

How likely would you be to recommend Halliwell Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Gillian Forsyth, General Manager at Halliwell Care Home responded to this review on 19 Sep 2016:

Thank you very much for your kind review. We were glad to be able to help out over Christmas which is always busy and a popular time for respite stays at Halliwell Care home.

Both my father (who died in May this year) and my mother were admitted to Halliwell in July 2014. The staff and facilities are marvellous and I have been very happy with the way our family have been treated - from the rather sudden admission, through dad's declining and now looking after mum.

How likely would you be to recommend Halliwell Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Gillian Forsyth, General Manager at Halliwell Care Home responded to this review on 19 Sep 2016:

Thank you for your lovely review. Will pass on to the team.

My mother moved to Halliwell Care Home in June 2016 following a fall in which she broke her hip. She was no longer able to live on her own. she had a lovely room with a good en-suite in which she could have a shower quite easily with help. Halliwell Care Home has several lounges which are like rooms in your own home and a beautiful dining room. The garden is a wonderful space and mum enjoyed being taken there in a wheelchair. The food was always good - with great choices. Most importantly, she had wonderful care from kind, compassionate, thoughtful and caring staff - at all levels. It was never going to match her own home, but they did their best to make it as good as possible. She sadly died 10 weeks ago and her end was made as comfortable as possible for her and as a family.

How likely would you be to recommend Halliwell Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Gillian Forsyth, General Manager at Halliwell Care Home responded to this review on 02 Sep 2016:

Thank you very much for your lovely comments and review of Halliwell which I will pass onto the team.

All staff are friendly, caring and professional. Management is also very caring and "hands on". It is inevitable that problems occur in a residential home but these were dealt with promptly, efficiently and satisfactorily.

How likely would you be to recommend Halliwell Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Gillian Forsyth, General Manager at Halliwell Care Home responded to this review on 23 Aug 2016:

Thank you so much for your review. It is lovely for the management team at Halliwell to be acknowledged in this way. We take complaints, however small very seriously and strive to resolve them quickly and efficiently. Giving outstanding care to all our residents as well as supporting relatives and friends, is at the heart of our day to day life at Halliwell.
Many thanks again.

Very caring staff allowed my visits anytime. Very kind to a grumpy patient.

How likely would you be to recommend Halliwell Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Gillian Forsyth, General Manager at Halliwell Care Home responded to this review on 15 Aug 2016:

Thank you so much for your lovely review. Will pass on to the team.

My father went into Halliwell Care Home at the beginning of December 2015 having been diagnosed with prostate cancer that had spread extensively, leaving him paralysed below the chest. He died on the 26th of January 2016.
He required full time nursing care throughout. He was treated with great kindness, respect and made as comfortable as possible throughout his stay by every employee he came in contact with. For the family members and friends who visited him, we were made to feel welcome and our privacy respected. Although a very trying and difficult time for us, everyone at Halliwell was wonderful.

How likely would you be to recommend Halliwell Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Gillian Forsyth, General Manager at Halliwell Care Home responded to this review on 12 May 2016:

It is with the greatest of pleasure that I will feed your review back to the team. We know that it can be a difficult time for families and friends when a loved one comes into a care home and building a bond not only with residents but relatives is an important part of personalised care and a resident's wellbeing. Especially as it is the resident's home.

I was only two weeks in the above home and I was impressed in those two weeks. The food was very good. Any problems the nurses were ready to arrange.

How likely would you be to recommend Halliwell Care Home? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Gillian Forsyth, General Manager at Halliwell Care Home responded to this review on 11 May 2016:

I am so pleased that you enjoyed your stay with us and that you would recommend Halliwell Care Home in the future.
Very many thanks for taking the time.

Very very high class care from management and staff who "make a real difference" and really care. A fantastic service and facilities.

How likely would you be to recommend Halliwell Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Wonderful place for my father. Everything first class. Felt that my father was in very good hands. My father was in Halliwell for approx. 2 years. I have recommend the home to friends.

How likely would you be to recommend Halliwell Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mother was a resident for three years until she died at the age of 100. Efficient and well organised care. Good range of activities for residents well enough to participate, including excursions, music, scrabble, jigsaws, painting and flower arranging. Smooth transition from care staff to nursing staff when my mother's health needed this.

How likely would you be to recommend Halliwell Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

I was at Halliwell for a month and a half, recovering from a fractured femur in my right leg, a process complicated by pre-existing polio related weakness in both legs. My room, though small was comfortable, with a distant view of fields. The staff, nursing, administration and catering were without exception, courteous, friendly and helpful. Though on occasions (I was there over the Christmas holiday period) short staffed and therefore stretched. Individual members of staff never made me feel a nuisance and nothing was too much trouble. The food was mostly excellent, with a degree of choice, and a welcome contrast to the food provided in hospital. All in all I felt revitalised by the time I left Halliwell and I am grateful to all the staff the experience.

How likely would you be to recommend Halliwell Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

Gillian Forsyth, General Manager at Halliwell Care Home responded to this review on 28 Jan 2016:

It is always lovely to get feedback from residents who have stayed with us and appreciate the wonderful team that work so hard to make Halliwell the special place it is. Many thanks

Mum lived at Halliwell for 18 months. She loved it there. She made friends with other residents and enjoyed the activities at the home. She often said it was a lovely place to be - good food spotless rooms and pleasant company. She got on well with the staff and they looked after her very well.

How likely would you be to recommend Halliwell Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My father lived at Halliwell from August 2014 - July 2015 when he sadly died. From the very outset he was treated with care and great compassion and dignity until he died there. We were as a family very impressed with the Halliwell it was very assuring that we knew dad as in safe and caring hands. He had very complex needs. They also treated my brothers and I with care and compassion when he as in the last ten days of his life. We were very impressed

How likely would you be to recommend Halliwell Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

We have used Halliwell from time to time as respite care for my mother who is extremely infirm. The care is exceptional, the staff are great. They are interested, enthusiastic and caring. We have also used the Halliwell for post operative care to help get mum back on her feet. Their care has enabled this very wobbly 87 year old to return to her own home, where she is supported by her family plus carers. No doubt we will call on them again in due course..

How likely would you be to recommend Halliwell Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Gillian Forsyth, General Manager at Halliwell Care Home responded to this review on 28 Aug 2015:

Thank you very much for this lovely review and I will pass on to the team.

I was more than satisfied with my husbands care he couldn't have been in a better place but a few things weren't right so I haven't put excellent on all counts. Everybody there was kind, helpful, cheerful but sometimes it took rather a long time for anybody to respond to the bell for attention the catering was not always up to scratch. My husband has now passed away.

How likely would you be to recommend Halliwell Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Gillian Forsyth, General Manager at Halliwell Care Home responded to this review on 12 Aug 2015:

It is very pleasing to see you have awarded Halliwell an “Excellent” in overall Standard of Care. I appreciate your bringing to our attention the slow response to the call bell that you had experienced and as a result we have been able to put new measures into place to ensure that this will not be repeated.
We are very grateful for your valuable contribution to our ‘Friends of Halliwell’ team which is very much appreciated. It is lovely to see a family member join the group as it means that they have formed a valuable bond with our other Residents, Families and Staff. Thank you for you continued support and for your lovely comments.

My mother was a resident at Halliwell from October 2014 to June 2015. The whole building is modern and very well maintained it has a very good and welcoming feel to it. The staff are efficient, very professional, kind and caring. They treat the residents with kindness and respect. Facilities are very good and residents are encouraged to join in the various activities. Food is excellent and visitors can join residents for lunch. All in my mother loved her time at Halliwell and regarded it as her home.

How likely would you be to recommend Halliwell Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

September 2016

Tunbridge Wells in Bloom

Recipient: Halliwell Care Home

Date: Wednesday 14 Sep 2016

more details

February 2016

September 2015

Job Vacancies

Staff Profiles

Gillian

Gillian Forsyth

Job Title: General Manager

Joined: 2003

Description:

RGN, Diploma Care Home Practice & Management, ENB Cert. Nursing Elderly People and Teaching & Assessing in Clinical Practice was appointed as General Manager of Halliwell in November 2003. Role combines both clinical and management expertise, after spending twelve years working as Matron Manager within the Independent healthcare sector and many more years within the NHS.

Specialties: Elderly care / Personal and Nursing Care
End of life / Palliative Care

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Halliwell Care Home