Halliwell Care Home

Kingswood Road, Tunbridge Wells TN2 4UN
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9.7 103 Reviews
  • Halliwell Care Home, Tunbridge Wells
Situated in the charming town of Tunbridge Wells, Halliwell offers a blend of modern comfort and traditional elegance, supporting residential, nursing, and palliative care alongside short stay and respite options. The purpose-built home is set in attractive surroundings, and features 64 well-appointed rooms and stunning landscaped gardens that invite relaxation and reflection. Social engagement is at the heart of Halliwell, with activities designed to inspire and connect, including music sessions with it's very own choir The Wells Singers practicing and performing regularly. The activities programme is vibrant and inclusive with visiting speakers, entertainers, outings, and festive celebrations throughout the year. The dedicated team ensures that every resident feels valued, with bespoke care and an inviting, homely atmosphere complemented by exceptional cuisine.
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Care Provided by Halliwell Care Home

Primary Care Categories

  • Older Person Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 64 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1800

Fee rates are dependent upon the type of stay . Level of care is determined by a full pre admission assessment.

These prices are only a guideline, please contact Halliwell Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Karl Pay (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2014

Room Information

  • Single Rooms (64)
  • Single Rooms with Ensuite Wet Room (64)

Halliwell Care Home Reviews (103)

9.7

Halliwell Care Home has a Review Score of 9.7 (9.735) out of 10, based on 23 reviews in the last 2 years.
Over all time Halliwell Care Home has 103 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Halliwell Care Home
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Total of 103, showing 1-20
Review from Catherine P (Daughter of Resident) published on 8 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been at Halliwell for six weeks and we are very impressed with everything. The Home is well run, safe and welcoming - the atmosphere is happy and friendly. The staffing levels seem high and all of the staff we've met are friendly, caring, attentive and professional. We are kept informed
by email of any changes of medicine, visits from the GP and so on, and we can phone to discuss, if desired.
The food is excellent. There are lots of great activities on offer, for those who want to get involved and the staff are making a big effort to get my mother involved, taking her to try out various activities etc
The home is light, bright and spacious with lovely gardens and great pathways for getting some exercise.
We are very happy with Halliwell, as is our mother!
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Review from Rob S (Son of Resident) published on 7 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has just spent 3 weeks at Halliwell, Tunbridge Wells. We have been very pleased with the excellent service, facilities and care provided. My father has also been very complimentary, especially about the staff who have been excellent. Thank you to Alison and the team.
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Review from Gilly R (Daughter of Resident) published on 23 September 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father has spent a very happy respite stay and Halliwell over July/August and has been generally been looked after well for his daily requirements. We chose this care home having visited others locally as it had a friendly, welcoming atmosphere.
He has enjoyed having a room with a patio door opening
onto a well kept courtyard where he could go for his daily perambulations, with a little encouragement (from family members!)
Overall, I would happily recommend Halliwell Care Home. Thank you.
Reply from Anna Boyes, Marketing Director at Halliwell Care Home

Thank you for taking the time to share your experience. We're delighted your father enjoyed his respite stay and our welcoming atmosphere.

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Review from Alan Y (Respite Resident) published on 16 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My respite stay was excellent.
Reply from anna boyes, Marketing Director at Halliwell Care Home

Alan, thank you for kindly taking the time to leave Halliwell a great review. It was lovely to have you stay with us and you are welcome back any time.

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Review from G R (Respite Resident) published on 29 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good!!
Reply from Anna Boyes, Marketing Director at Halliwell Care Home

Thank you G R for your positive review and 5 stars for Halliwell .

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Review from D H (Daughter of Resident) published on 28 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother recently stayed at the Halliwell for some Respite Care after falling,I just wanted thank everyone who was involved in her care and stay there, she went in a frail unsteady lady and has bounced back to her usual positive cheerful self and is back walking independently.
I visited most days
and was totally impressed with the who set up at Halliwell, a particular member of staff who met us and went through things was just superb, the lady on reception whose beaming smile and warm welcome, made everyone feel special, and of course then the whole team on Floor 1 were just superb, kind, understanding and always very positive, my mother couldn't speak highly enough of them all.
The entertainment and activities also played a very bit part in her mental wellbeing and these were very well organised too.
Other than one meal my mother enjoyed all her food and was very happy with the choice so that you chefs and the F&B team.
The home and grounds are immaculate
Well done and a very big thank you
Reply from Anna Boyes, Marketing Director at Halliwell Care Home

Thank you for kindly taking the time to leave Halliwell and the staff such a positive review. I am delighted to hear that your Mother enjoyed her stay and that she is back to walking independently and continuing to recover well. I am pleased that she enjoyed the activities and food as these are such important parts of day to day life at the home. Thank you for choosing Halliwell to care for your Mother.

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Review from Nina A (Friend of Resident) published on 14 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the staff are very caring and competent, and the rooms have a lovely feeling to them, the grounds and gardens are beautiful and I am glad that my friend ist being cared for at Halliwell and accompanied in her last journey.
Reply from Emma Worrell, General Manager at Halliwell Care Home

Thank you so much for taking the time to write such kind words. We feel Halliwell's surroundings, personalised care and staff's attention to detail really are key, especially whilst preparing for their last journey.

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Review from K S (Respite Resident) assisted by family/friend published on 14 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have left a note to all the staff here for their 'First Class' attention with respect to all their various duties and their politeness. I hope to be returning in September for another 2 weeks. Until then, all the very best to all, and thank you all very much.
Reply from Emma Worrell, General Manager at Halliwell Care Home

Many thanks for leaving such a lovely review. We have booked you in for September. I will of course pass your compliments onto all Halliwell staff.

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Review from Susie I (Daughter of Resident) published on 7 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has been at Halliwell for nearly 7 years. He has been very happy here and we have felt he is extremely well cared for.
We love the fact that he is busy with so many activities to do and that he has made so many good friends here.
The staff are always cheerful and helpful.
My father
does really feel that this is his home and we are grateful for that. Halliwell feels a very personal and homely place, where the residents are a big part of the way things are run. I particularly like the small touches such as the reception area with the art group's work on display as you come in. If anything, I'd like to see more examples of the residents' activities in the home.
Reply from Emma Worrell, General Manager at Halliwell Care Home

Thank you so much for your review. We have loved having your father live among us, a 'true character'. The Activities at Halliwell keep everyone busy (staff included). All of his friends in the Restaurant, Choir and Art miss him when he is elsewhere. Halliwell would be a paler shade without his wit, wisdom and repartee. I will pass your comments about how personal and homely Halliwell feels to all the whole Team. We are working on a Resident's Art Corner/specialised display area to exhibit our resident's activities.

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Review from D H (Daughter of Resident) published on 7 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff could not have been kinder, more welcoming or professional. They were able to respond swiftly with respite/convalesence when Dad, who is usually independent at home, was recovering from a dip in his health just before we were due to be away for a week. They were very sensitive to Dad's understandable
uncertainty and preference to keep himself to himself. He's so much stronger after his stay and thinks another stay when we are next away is a good plan. Thank you.
Reply from Emma Worrell, General Manager at Halliwell Care Home

Thank you so much for leaving this reply. We loved having him to stay, a lovely gentleman, and we loved looking at all his artwork and drawings and listening to his stories about his visiting Squirrel at home. We look forward to his return on his 'Holidays'. I will pass on your kind words to all the staff.

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Review from Jenni R (Daughter of Resident) published on 11 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The atmosphere in the Halliwell is just wonderful from the moment you enter the reception until leaving. The staff are all the most caring, conscientious and loving group one could ever wish to meet. Mum was so happy at Halliwell, and I feel truly blessed that she spent her final days with them. Her
whole stay of 14 months was superb.
Reply from Emma Worrell, General Manager at Halliwell Care Home

Thank you so much for leaving us such a wonderful review. Your Mother was a delight to look after, and is sadly missed by all Residents and staff, each and every one of us.

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Review from A W (Resident) published on 27 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff and care are both excellent. A very pleasant atmosphere. Loads of activities if you want to participate, and beautiful surroundings and gardens. The gardeners work really hard to maintain this.
Reply from Emma Worrell, General Manager at Halliwell Care Home

Thank you so much for taking the time to leave this lovely review, I will be sure to pass on to the Gardening Team especially.

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Review from Drummond A (Resident) published on 19 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I want to thank everybody at Halliwell for the splendid way that they helped us celebrate the anniversary of VE day.
While virtually all residents can remember the magic of the day itself, I doubt if any of the organisers had yet been born. Nevertheless, they gave us a memory packed few days. The food
was great, and our "street party" special.
We celebrated "Founders Day" playing various Games with valuable prizes, followed by our own Well Singers in concert, and finishing with a splendid Barb-e-que.
On VE day itself we were entertained with VE day topical music by a top-grade violinist/singer/dancer,
At 12 O'clock we observed the 2-minute silence, and then a flag decked dining room for lunch. A high-quality meal, yet again.
I do not believe that our carers, our chefs and kitchen staff, together with our activities team could have worked harder to give us a better time to enjoy our memories, to celebrate our Victory, and to honour our fallen.
Thank you.
A resident.
Reply from Emma Worrell, General Manager at Halliwell Care Home

Thank you so much for taking the time to write such a heartfelt review. They truly were magical days, with many stand out moments, in addition to the Choir performing their hearts out. I will show the whole Team your review and thank them again for embodying our values; bring love, welcome all, inspire more and act with purpose. There is more planned too.....

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Review from V H (Daughter of Resident) published on 3 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Halliwell is like a little oasis. The atmosphere is calm, friendly and welcoming. All the staff are approachable and nothing is too much trouble. The emphasis seems to be on providing the best experience possible for the residents, whilst recognising peoples individual needs. the rooms and public areas
are well decorated and maintained with a lot of thought put into seasonal decorations. There is a good range of daily activities for people living at Halliwell to take part in. The care and nursing staff are very knowledgeable and pro-active.
Reply from Emma Worrell, General Manager at Halliwell Care Home

Thank you for taking the time to leave such a lovely review. Our whole team work hard to create an enjoyable, caring atmosphere. I will share this review with everyone.

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Review from Jon R (Son of Resident) published on 26 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
In January of this year, my mother had been at the Halliwell for five years. She went in as a resident a little before Covid and then through the Covid experience up to the present day. During all of that time the care she has received has been exemplary. She never misses an opportunity to say how much
she likes it there. As her son, that is the main metric for me.
During my mother's time there she has had a number of little medical episodes. These have all been handled very competently by the staff with good communication to me.
My personal experience is that all of the staff are extremely nice and kind to her. I eat there weekly and the food is good with nice choices.
Reply from Emma Worrell, General Manager at Halliwell Care Home

Thank you so much for taking the time to leave this lovely review. I will pass this onto the whole Care Team. We have thoroughly enjoyed having your Mother as part of our family. I personally enjoyed her telling me all about the beautiful handmade ornaments and photographs in her room.

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Review from Ann C (Respite Resident) published on 24 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I had a lovely stay at Halliwell Care Home last summer to help recover from a small operation. I found the home to be welcoming, spotless, beautiful and uplifting despite my worries about my operation and my discomfort after. The care staff were very kind, careful and supportive - and especially reassuring
when I needed help at night. The gardens are gorgeous and can be accessed from every level - my grandsons loved finding the little stone animals. Lunch was always delicious. The evening meals were a little less inspired/more repetitive than lunch, but usually fresh and healthy and there was a good range of choice. There was a real community in the home, with many of the residents very active in making me feel welcome and driving the activities/care/food choices etc. There were a raft of things to get involved in - I only wish I'd had time do to more! My friends and family visited and were made very welcome and were impressed. I would certainly recommend Halliwell.
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Review from S K (Daughter of Resident) published on 17 December 2024 Submitted via Website • Report
Overall Experience 1.0 out of 5
Sadly I write this review with apprehension as my dad, although has always been a happy man and aims to please everyone, has of late become withdrawn and sad. After a lengthy amount of time at Halliwell he has been made to feel like a burden and someone of little importance. As new staff arrived things
have changed and not in a good way. Where once I would have said this is the place to be with the love and care anyone would want for their family member this has changed. Unfortunately, care has been lost and it has been really sad to see the decline. The deputy manager is an amazing lady and Halliwell will be lost without her. It is a real shame that in 2024 people are not treated with the dignity and grace they deserve!
Reply from Eileen Allison, General Manager at Halliwell Care Home

We were disappointed to read your review and to hear of your dissatisfaction regarding your father-in-law's time at Halliwell. Please know that the entire team is very sorry to hear your concerns. We thoroughly enjoyed having your father-in-law with us for over five years. During that time, he became a cherished member of our Halliwell family, and we were all sad to see him move to another home. The maintenance team, in particular, will miss their boys' film nights and Chinese takeaway with him. While we're sorry that your experience fell short of expectations, we sincerely hope your father-in-law settles into his new home and finds happiness there. Please do not hesitate to reach out directly if you would like to discuss your concerns further, as your feedback is incredibly important to us.

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Review from R A (Respite Resident) published on 5 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All I can say is that I came for respite care, now I want to come back permanently. Many thanks to all the lovely caring staff.
Reply from Eileen Allison, General Manager at Halliwell Care Home

Thank you so much for your lovely review, we would love to have you back to stay permanently, whenever you wish!

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Review from Kathy H (Friend of Resident) published on 3 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My friend of 46 years began her stay at Halliwell in September 2023. She was only 61 years old but had been diagnosed with a severe brain tumour and her life expectancy was only months. It became impossible for her to be cared for at home so the difficult decision was made to find a home for her to
spend her final days. Having looked at two other homes that were clearly unsuitable we came across Halliwell. As soon as we stepped into Halliwell and met with the manager, we knew we were in the right place. The home is clean and comfortable, the food very good and the staff outstanding. From reception staff, to the maintenance team right through to the carers and nursing staff who cared for her for the next 6 months, we could not have asked for more love, care and support - both for her and for those of us as her family and friends involved in her care. Right to the end my friend's care was excellent and dealt with in such a kind and compassionate way. Thank you so much.
Reply from Eileen Allison, General Manager at Halliwell Care Home

It is incredibly kind of you to write this very moving review. It was an honour and a privilege to care for your beautiful friend and to give her the best end-of-life care possible, as she truly deserved. We will always remember her fondly.

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Review from Helen K (Daughter of Resident) published on 26 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I highly recommend the Halliwell Care Home, who are an amazing team creating a happy caring home.
They looked after both of my parents. My mum had a terminal cancer diagnosis needing palliative care. They support her, working in partnership with the hospice team through a very difficult time with dignity
and love.
Supported Dad who was dealing with losing everything he was heartbroken. They were gentle, kind and helped him build a new life, and make new friends by joining the activities he wanted to do like the choir. He had 3 happy years there, and when it was his time to join Mum they worked with his wishes.
The team at the Halliwell really care it is not a job for them, they treat everyone as an individual making their time fun and enjoyable.
There is so much to join in with them in their home it makes it feel like you are visiting them at home, for example, family quiz nights, fairs, the dog show or the choir concerts.
I can’t thank the whole team enough for the care and support to us.
Reply from Eileen Allison, General Manager at Halliwell Care Home

Thank you for your very heartfelt review. It was a pleasure to care for your father and help rebuild his life after your mother sadly died. We miss him deeply and will all sing our best for him at our next concert.

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Current Review Score: 9.7 (9.735)

Overview of Review Score

The Review Score of 9.7 (9.735) out of 10 for Halliwell Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 23 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.735 for Halliwell Care Home is calculated as follows: ( (220 Excellents x 5) + (36 Goods x 4) + (5 Satisfactorys x 3) + (3 Poors x 2) + (4 Very Poors x 1) ) ÷ 268 Ratings = 4.735
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Halliwell Care Home is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 22 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 8 Oct 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (6)

Meet the Team (1)

Karl

Karl Pay

Job Title: General Manager Joined: 2025

Karl has worked in adult social care for over 35 years, 24 of those in Home Management or senior leadership roles across a wide range of service types, primarily within charitable and not-for-profit organisations.
He brings extensive experience supporting individuals with diverse needs, including older adults, people with learning disabilities, physical disabilities, and those with complex or associated conditions. Karl is passionate about ensuring that everyone receives the right support, whatever their personal challenges may be.
His strengths lie in effectively leading and managing operational functions to ensure the very best outcomes for those who use the services, their families and friends, and the dedicated teams who share the organisation’s vision and values.
Karl is proud to be leading the team at Halliwell, continuing its success by championing the organisation’s values and delivering outstanding care and support.

Frequently Asked Questions about Halliwell Care Home

What types of Care is Halliwell Care Home registered for?

Older Person Care, Learning Disability / Autism, Mental Health Condition, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Halliwell Care Home have?

There are 64 Single Rooms.

What are the Facilities & Services at Halliwell Care Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Halliwell Care Home to the centre of Tunbridge Wells?

0.7 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Halliwell Care Home to verify any information. View our terms and conditions. Halliwell Care Home has an Enhanced Service - more info.