Halliwell Care Home

Kingswood Road, Tunbridge Wells TN2 4UN
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9.8 99 Reviews
  • Halliwell Care Home, Tunbridge Wells
Situated in the charming town of Tunbridge Wells, Halliwell offers a blend of modern comfort and traditional elegance, supporting residential, nursing, and palliative care alongside short stay and respite options. The purpose-built home is set in attractive surroundings, and features 64 well-appointed rooms and stunning landscaped gardens that invite relaxation and reflection. Social engagement is at the heart of Halliwell, with activities designed to inspire and connect, including music sessions with it's very own choir The Wells Singers practicing and performing regularly. The activities programme is vibrant and inclusive with visiting speakers, entertainers, outings, and festive celebrations throughout the year. The dedicated team ensures that every resident feels valued, with bespoke care and an inviting, homely atmosphere complemented by exceptional cuisine.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 64 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1800

Fee rates are dependent upon the type of stay . Level of care is determined by a full pre admission assessment.

These prices are only a guideline, please contact Halliwell Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Emma Worrell (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2014

Room Information

  • Single Rooms (64)
  • Single Rooms with Ensuite Wet Room (64)

Halliwell Care Home Reviews (99)

Total of 99, showing 41-60
9.8

Halliwell Care Home has a Review Score of 9.8 (9.771) out of 10, based on 21 reviews in the last 2 years. Over all time Halliwell Care Home has 99 reviews.

Overall Experience

  • 96
  • 1
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Date Published

99
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Review from Patricia K (Resident) published on 8 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Leadership starts at the top, we have an outstanding general manager, she is always available to residents and we trust her, carers are courteous and kind, always ready to listen and advise. They are sublime. We are not allowed to 'rest on our laurels' but are encouraged to 'try'. I have found the office
staff to be very kind and helpful; they always smile and make me feel 'special'. Two maintenance men will help; they are reliable, a modicum request produces an instant response. As a northerner (Yorkshire), I have been impressed by the kindness and compassion I have received. 'The best is yet to come'.

Reply from Eileen Allison, General Manager at Halliwell Care Home

What a very kind and heartfelt review. After the past few months of challenges and difficulties, it is an absolute pleasure to be able to share this with the whole team. Thank you so much.

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Review from Andrew C (Nephew of Resident) published on 12 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our much loved Aunty very much enjoyed the last months of her life at Halliwell. It was 'like living in a hotel' she often said. The staff took a lot of time to make her feel welcome. It was great to be able to visit her when we wanted. Would definitely recommend.

Reply from Eileen Allison, General Manager at Halliwell Care Home

Thank you so much for your kind review. It really helps other families to know that we provide excellent End of Life care here and it is something that we are very passionate about.

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Review from David C (Son of Resident) published on 11 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been a Halliwell resident for 2½ years and has received excellent care for all that time, and has been particularly well protected and looked after since the Covid-19 outbreak. The home has evidently followed all the hygiene protocols relating to staff members, residents and visitors quite
strictly. He celebrated his 100th birthday last month (October 2020), and the staff and management of Halliwell made his day a special one, in obviously difficult circumstances, with music, a cake and a "bubble" get-together - and organised a video call for me with him and my sister, his designated visitor. Although frail, he is alert and appreciates the attention and affection given to him by the carers, nurses and the rest of the staff. Yes, the home is expensive, but it is reassuring for my sister and me that he is in good hands. I should add that my mum was a Halliwell resident as well, for almost 14 years, and received the same very high standard of care. Highly recommended!

Reply from Eileen Allison, General Manager at Halliwell Care Home

Thank you for taking the time to share your comments. I am sorry that you do not feel fully satisfied with the value for money. I must point out that we are not the most expensive home in Tunbridge Wells. It is a genuine pleasure for us all to care for your Dad.

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Review from Christine V (Wife of Resident) published on 10 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was admitted to Halliwell in August this year. He is receiving end of life care. I cannot praise the care he has/is receiving highly enough. The staff are, without exception, professional, kind and caring. He is being cared for in beautiful and comfortable surroundings. The nursing and medical
care are excellent - keeping him pain-free and as comfortable as possible. Thank you so much, Halliwell.

Reply from Eileen Allison, General Manager at Halliwell Care Home

Thank you so much for your kind review. We are glad to be able to support you through this difficult time and are so pleased that you have felt able to share this. I will share this with the team and remain very proud of them.

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Review from Sue L (Daughter of Resident) published on 30 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Halliwell is truly a very special place.
Prior to becoming a resident in July 2019, our mother had spent two very happy, comfortable and contented stays here. We are extremely grateful to the general manager and her most remarkable team, for the outstanding care that is delivered to our mother, at
all times with the greatest kindness, patience and dignity.
I have been lucky enough to be able to speak regularly to my mother on the phone throughout the Covid crisis and I know how comforted and reassured she has felt by the care and attention she has received from the whole team. I cannot praise the Halliwell team enough for their exceptional response to these unprecedented times, during which their unrivalled care has continued to be nothing short of superb.
I cannot recommend them highly enough, an example to all, well done and thank you so much, Halliwell!

Reply from Eileen Allison, General Manager at Halliwell Care Home

Thank you so much for taking the time to write such a fabulous review. The fact that we are able to meet your expectations despite the current situation with the Pandemic is a true testament to the teamwork here at Halliwell. I am very proud of them all and will share your kind words with them.

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Review from Debbie R (Daughter of Resident) published on 14 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Halliwell is a very special place. My mother had been resident there from October 2016 until she passed away this month. This is an extremely well-managed care home and I will always be grateful for the care and compassion she received from the staff over the past few years. The staff work as a team
and all have had a part to play in improving the quality of life for my mother. As a relative, communication with the management team and nurses is so important particularly at the end of life and I am so grateful for the information and support received. I would unreservedly recommend The Halliwell to anyone investigating care for a loved one in Tunbridge Wells.

Reply from Eileen Allison, General Manager at Halliwell Care Home

Thank you for such a wonderful review. It has been a pleasure to get to know you over the past four years and to be able to care for your Mum especially at the end of her life. I will share your feedback with the whole team as the care provided here at Halliwell truly is a team effort. With best wishes.

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Review from David D (Son of Resident) published on 21 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been been a resident at the Halliwell for five years, initially with personal care, then over the last year with nursing care. The care she has received has been outstanding. Since the middle of March this year, the staff and residents have risen magnificently to the challenge posed by
COVID-19.

Reply from Eileen Allison, General Manager at Halliwell Care Home

David, thank you so much for your wonderful review. It is an absolute pleasure to care for your Mum and we are so pleased to hear your comments. The past four months have certainly been a challenge but I agree the whole team have coped remarkably well.

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Review from Jennifer C (Daughter of Resident) published on 18 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident of Halliwell for 10-months. During this time he has been looked after wonderfully well by staff who really seem to know him and are endlessly patient, kind and professional. We are profoundly grateful to all of them for their outstanding response to the needs of the residents
during the pandemic. I recommend Halliwell to anyone who needs them.

Reply from Eileen Allison, General Manager at Halliwell Care Home

Thank you so much for your review, especially in light of the difficult recent times. We know that your Dad took time to settle here but he is very happy and has formed some great relationships with staff and residents. We are so grateful for your recommendation.

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Review from Margaret T (Daughter of Resident) published on 16 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Halliwell Care Home should be praised for its handling of the Covid-19 pandemic. From the early knowledge that the virus was spreading, the Halliwell closed its doors to visitors, and residents were confined to their rooms.
The weekly emails from the general manager were very welcome. These were
an honest account of the situation in the home and gave details of how any suspicious symptoms were being addressed. This was very reassuring and gave confidence in knowing that every possible care was being taken.
The emails also showed that all the staff were being involved and were given credit for their work. It shows that the team worked closely together.
They have my sincere thanks for their professionalism and kindness.

Reply from Eileen Allison, General Manager at Halliwell Care Home

What a wonderful review - thank you so much for taking the time to write this for us. I am incredibly proud of the team effort over the past three months to combat this dreaded virus and your feedback is very gratefully received. I realise how important it is to be honest and share information with all families so it is great to know you found it reassuring.

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Review from Liz S (Daughter of Resident) published on 15 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't praise the Halliwell enough over their handling of every aspect of the home during the Coronavirus.
It's been hard and upsetting at times to not be able to see our loved ones, but have been reassured that they are in the very best environment for their needs.
There have been weekly newsletters
to keep us in the loop of what is happening within the home.
Well done to the whole team, but especially to the manager for leading her team through unprecedented times.

Reply from Eileen Allison, General Manager at Halliwell Care Home

Thank you so much for your lovely feedback. These past weeks have indeed been very challenging. I am so proud of the team and to be able to share such wonderful reviews with them is really fantastic! Huge thanks from us all.

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Review from Carolyn B (Daughter of Resident) published on 15 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident since June 2016 and has had excellent care since arriving. I am absolutely stunned at the care and attention received for the whole home over the COVID-19 pandemic. The Halliwell Nursing Home is an example to be held out to all other homes. They have frankly been ahead
of the game in this whole pandemic and it has been a huge relief to know that she is there and well cared for (even though we hadn't been able to see/speak to her (she can't) for a few weeks). A small sacrifice to make for your family's wellbeing.
So this is the place to be if you want your family looked after at a different level. Also (particularly for me), they have supported me so well because my mother's circumstances were frankly horrific. And I'm sure I have come out of both her accident and COVID-19 a much stronger person, thanks to this support.
Well done Halliwell.

Reply from Eileen Allison, General Manager at Halliwell Care Home

Thank you so much for taking the time and trouble to write such a lovely review about Halliwell. We know that the past few weeks have been incredibly hard for you and all our families so it was really lovely to see the smile on Mum's face when she could finally see you. I will share this with the whole team - thank you.

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Review from A R (Husband of Resident) published on 25 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife went to Halliwell Care Home with a severe bedsore for palliative care. This was treated immediately, and throughout the ten days she was there she was looked after with the utmost care, dignity and compassion. I cannot speak highly enough of the staff who looked after her to her death.

Reply from Eileen Allison, General Manager at Halliwell Care Home

Thank you so much for your feedback. We were pleased to be able to support you and your family at this difficult time. It means a lot to the team to hear such lovely comments.

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Review from Douglas W (Respite Resident) published on 18 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care from all staff involved. Very comfortable accommodation. Food first class. Constant supervision appreciated.

Reply from Eileen Allison, Clinical Care Manager at Halliwell Care Home

Thank you so much for taking the time to give us your feedback. We are very pleased to hear that you enjoyed your stay with us and we all hope to see you again sometime. As always, we will share the feedback with the team.

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Review from M S (Friend of Resident) published on 23 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend who had a debilitating and progressive illness came to live at Halliwell about 4 years ago. It soon became apparent that she had made an excellent choice. She settled amazingly quickly, due to the lovely welcome and wonderful care given by all the staff. My friend had always enjoyed scrabble,
Halliwell enabled our weekly slot to continue which gave much pleasure. We too enjoyed the Halliwell welcome, which is everywhere and starts when you come in the front door. Halliwell nurtured my friend's many talents. Who could forget the pantomime that she wrote and produced one Christmas? A unique Cinderella with a side nod to the Seven Dwarfs! Sadly my friend's condition deteriorated and she passed away this week. It was so good that she was able to remain at Halliwell in her final days, she was cared for in familiar surroundings by the nurses and carers who had become her friends.

Reply from Eileen Allison, General Manager at Halliwell Care Home

Thank you so much for your kind words that I will be very proud to share with the team. We were all so sad to lose your friend, having cared for her and got to know her so well over the past four years. We will never forget the pantomime that she wrote.

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Review from Marguerite P (Respite Resident) published on 5 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It's difficult to describe just how enjoyable my stay in Halliwell was. The building and surrounding gardens are very attractive and enhance the visit but it is the lovely staff that makes ones whole stay a joy. The care, yes but the warmth and friendliness, that so exceed just the care. I've had a
happy, happy time and look forward to returning in September. Thank you one and all.

Reply from Gillian Forsyth, Manager at Halliwell Care Home

Thank you so much for taking the time to review Halliwell and the lovely team.
I am so glad you enjoyed your stay with us and we look forward to your visit in September for your next "Holiday".

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Review from Sarah K (Resident) published on 31 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Due to being unable to cope at home after being discharged from hospital, I stayed at the Halliwell for three weeks having suffered a fractured pelvis in a road accident.
I was on crutches and could not carry anything at all or prepare food. It was just what I needed and provided me with all my meals
in a secure, welcoming and professional environment.
Qualified, friendly staff were there whenever I needed any help and advice and there was a visiting GP which was also very beneficial.
Despite being about 25 years younger than most of the other residents, I enjoyed my stay immensely, with other added benefits, such as free wifi, Freeview TV and various in-house activities, such as seated exercise, film shows, flower arranging, quizzes and much more.
I would highly recommend this home for anyone needing respite, residential or end of life care. Their person-centred approach means that each resident receives exactly the right amount of care, attention and treatment they need.

Reply from Gillian Forsyth, Manager at Halliwell Care Home

Thank you for your lovely review. Yes age is just a number and we all at times need a bit of love and special care, at any age! We were so pleased to be able to support your recovery at Halliwell.

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Review from Jane T (Daughter of Resident) published on 29 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was admitted on 17th April 2019 and passed away peacefully on the 26th April 2019 after the most wonderful, compassionate and dedicated care. My mother had her mental faculties until the last. She was pain-free and was surrounded by her 3 daughters every day that she was in Halliwell Care
Home. The kindness given to my mother and to me and my sisters was exemplary.

Reply from Gillian Forsyth, Manager at Halliwell Care Home

What an amazing review, I feel quite speechless, but I am a very proud manager of a wonderful team built over many years.
I will pass your lovely review onto them all.
Many thanks.

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Review from Gerald P (Respite Resident) published on 29 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This review relates to the second fortnight my wife and self have indulged in at Halliwell.
I would not use the term 'dignity' to summarise the staff treatment - words such as 'friendly', 'respectful' are willingly given.
Room service at all hours was most cheerfully maintained.
The setting in which
Halliwell is set - and maintained - adds to the experience. Occasional visits from deer and foxes add interest.

Reply from Gillian Forsyth, Manager at Halliwell Care Home

Thank you for taking the time to review Halliwell which is very much appreciated. I will be delighted to forward this to the rest of the team.

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Review from Jeremy J (Son of Resident) published on 13 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent the last 15 months of her life at the Halliwell. The compassion, care and attention to detail was exemplary, particularly in her last days. All the staff from management through to cleaning staff behaved in a professional and friendly manner throughout her say making the experience more
pleasurable.

Reply from Gillian Forsyth, Manager at Halliwell Care Home

Thank you so much for your review and kind words which I will pass onto the team.

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Review from S A (Respite Resident) published on 29 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I arrived in the dark having been discharged from a hospital stay for chemotherapy. I was greeted by bright new flower arrangements, a spacious reception hall, with beautiful copies of French Impressionist paintings. Everywhere was light and bright. My room was welcoming, with an ensuite W.C and basin
and plenty of storage space for a short stay. I discovered that a friend from my church was in the next room and over the next few days, I met some more residents and enjoyed the excellent food in the dining room. The nursing staff are all very kind and reliable and the carers very helpful too. I hope to come back for another break one day.

Reply from Gillian Forsyth, Manager at Halliwell Care Home

Thank you so much for your kind review. I will pass onto the team.

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Current Review Score: 9.8 (9.771)

Overview of Review Score

The Review Score of 9.8 (9.771) out of 10 for Halliwell Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.771 for Halliwell Care Home is calculated as follows: ( (211 Excellents x 5) + (23 Goods x 4) + (4 Satisfactorys x 3) + (3 Poors x 2) + (4 Very Poors x 1) ) ÷ 245 Ratings = 4.771

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Halliwell Care Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 8 Oct 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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