Halliwell Care Home

Thank you, everyone, at Halliwell, for looking after my father so well in the last year of his life!

My Mum came initially for respite care, but ended up staying for a few months, until her health needs meant she could no longer be in a residential home. I cannot praise Halliwell and the staff enough - they did their absolute best to cope with Mums care needs. Everyone treated her with dignity and respect. The home is very well equipped, and has beautiful grounds and an engaging programme of clubs and events. I would highly recommend Halliwell to anyone looking for a top class residential home.

I came for a fortnight's respite care and am going home much refreshed. All the staff have been so helpful. Halliwell Care Home is a very good care home, well designed and with a very beautiful garden which is extremely accessible to someone like me with limited mobility.

We've been very pleased with Halliwell's care of my father over the last six months, and my mother for a short respite stay, especially after transfer from a less good Home! Helpful, friendly care staff and responsive management.

The only reason It’s not full marks is that my Dad says the sprouts are always too hard! But you can’t have it all!

I cannot recommend Halliwell highly enough.

My mum moved to the Halliwell Care Home in October. I have had a great deal of experience with care homes as my mother in law, who died in 2020, had to be moved from one to another and my father, who suffered from vascular dementia also had to be moved from his first care home to his second. I am absolutely delighted with my mum's care and treatment at the Halliwell. Right from my initial contact with the Manager, she worked really hard to ensure that the move happened as we had to wait for the sale of my mum's home and this took longer than expected which could potentially have led to stress regarding holding the room. The manager and the team were fantastically helpful, my mum's move went like clockwork and the maintenance team colleagues had my mum's room looking really comfortable and homely in no time and were extremely obliging to ensure my mum felt at home as quickly as possible. The nursing staff and all staff I have come into contact with have been excellent.

I have to say how disappointed our family was with Halliwell. I'm so glad he's not there anymore. Although a lot of the staff were lovely, I found the management very difficult to deal with. My father was often left in bed until nearly lunchtime which he hated. It seemed understaffed often, especially at weekends. We found him more than once with no drink and the buzzer put where he couldn't get it so he couldn't ask for help. The management was lacking in understanding and sympathy for my mother when visiting. There were issues getting him to hospital appointments as there is apparently a lack of wheelchair taxis in the area (luckily we were able to find one ourselves). I would say that if you are able and can get about/dress yourself etc it's probably a nice place but our experience was very stressful with a constant stream of emails and calls complaining about my father who was in a lot of pain. He is very happy in his new care setting.

Staff are exceptional, offering great care to my grandad who went in for a week of respite. He was very well cared for, his room was impeccable and the grounds of the home are beautiful. Would highly recommend.

I have been so well cared for that I have wondered if I would like to stay permanently.

My father joined Halliwell as a resident in October 2020. He was immediately very warmly welcomed into the community, and his physical and medical care has been exceptional to date. Most importantly, his whole wellbeing has been a priority, enhanced by a wide range of activities, which, following his perceptive assessment by the staff, appear to be tailor made to fit his needs. These activities have included, painting in the art studio, singing in a choir, quizzes, concerts, film nights, creative writing and themed events and frequent parties. This comprehensive programme has enabled him, even within pandemic restrictions, to express himself, feel valued and valuable, and, most importantly, to make friends with both the other residents and staff members. Furthermore, having observed the staff providing end of life care, Dad says, it is undertaken with the upmost skill and infinite kindness, I have no worries about what may lie ahead. Peace of mind, for us all.

I have stayed at Halliwell for two weeks for respite care after surgery. I cannot speak highly enough of the excellent care I have received, waited on hand and foot and enjoyed first-class restaurant food, so well presented. I will return home rather sad and will miss the help I have received, but their care has made me stronger and will make my recovery faster thanks to the excellent nursing staff.

Halliwell Care Home gives me (and my family) complete peace of mind. The staff are trained to the highest standard and show compassion as well as expertise medically. I always feel completely safe here and steps are taken to ensure that infection is kept under control.

My mother is very happy and well looked after at the Halliwell, where she has lived for the past two years. The staff are really caring and supportive, and have worked extremely hard both to keep her safe during the pandemic and to make more activities available as the situation has eased up. Even when proper visits and outings were not possible, we were able to visit her in a special visiting room, equipped with a floor to ceiling screen. My mother loves the beautiful garden, where she can get outside for a breath of fresh air, listening to birdsong and watching the flowers grow. She really enjoys meeting with friends in her bubble and, when guidance allows, joining in activities such as poetry reading. The food is very good, with a legendary pudding trolley. And the nursing staff are always on hand to help with any issues. Overall, the home seems to be a very well-managed and happy place - not cheap but worth the extra!

My mother has been living at the Halliwell for nearly two years now, and her experience has been extremely positive. The way the manager and all the staff were running the place was excellent anyway, but during the pandemic, with all its uncertainties and frequent changes of policy and situation, they have been shining stars in every way! The communication with relatives has been excellent, and residents have been very well cared for and fed. The creation of "bubbles" for the residents has been a lifesaver, and they have enjoyed the newsletter that has been created too. Frequent testing of staff and residents and sharing of the results has been helpful, and now all residents have received their first vaccine dose. I salute all the staff and residents and offer a million thanks from someone living on the opposite side of the world.

Leadership starts at the top, we have an outstanding general manager, she is always available to residents and we trust her, carers are courteous and kind, always ready to listen and advise. They are sublime. We are not allowed to 'rest on our laurels' but are encouraged to 'try'. I have found the office staff to be very kind and helpful; they always smile and make me feel 'special'. Two maintenance men will help; they are reliable, a modicum request produces an instant response. As a northerner (Yorkshire), I have been impressed by the kindness and compassion I have received. 'The best is yet to come'.

Our much loved Aunty very much enjoyed the last months of her life at Halliwell. It was 'like living in a hotel' she often said. The staff took a lot of time to make her feel welcome. It was great to be able to visit her when we wanted. Would definitely recommend.

My dad has been a Halliwell resident for 2½ years and has received excellent care for all that time, and has been particularly well protected and looked after since the Covid-19 outbreak. The home has evidently followed all the hygiene protocols relating to staff members, residents and visitors quite strictly. He celebrated his 100th birthday last month (October 2020), and the staff and management of Halliwell made his day a special one, in obviously difficult circumstances, with music, a cake and a "bubble" get-together - and organised a video call for me with him and my sister, his designated visitor. Although frail, he is alert and appreciates the attention and affection given to him by the carers, nurses and the rest of the staff. Yes, the home is expensive, but it is reassuring for my sister and me that he is in good hands. I should add that my mum was a Halliwell resident as well, for almost 14 years, and received the same very high standard of care. Highly recommended!

My husband was admitted to Halliwell in August this year. He is receiving end of life care. I cannot praise the care he has/is receiving highly enough. The staff are, without exception, professional, kind and caring. He is being cared for in beautiful and comfortable surroundings. The nursing and medical care are excellent - keeping him pain-free and as comfortable as possible. Thank you so much, Halliwell.

I cannot recommend them highly enough, an example to all, well done and thank you so much, Halliwell!