Halliwell Care Home

Kingswood Road, Tunbridge Wells TN2 4UN
Review Us
9.7 105 Reviews
  • Halliwell Care Home, Tunbridge Wells
Situated in the charming town of Tunbridge Wells, Halliwell offers a blend of modern comfort and traditional elegance, supporting residential, nursing, and palliative care alongside short stay and respite options. The purpose-built home is set in attractive surroundings, and features 64 well-appointed rooms and stunning landscaped gardens that invite relaxation and reflection. Social engagement is at the heart of Halliwell, with activities designed to inspire and connect, including music sessions with it's very own choir The Wells Singers practicing and performing regularly. The activities programme is vibrant and inclusive with visiting speakers, entertainers, outings, and festive celebrations throughout the year. The dedicated team ensures that every resident feels valued, with bespoke care and an inviting, homely atmosphere complemented by exceptional cuisine.
Show Halliwell Care Home on the Map

Care Provided by Halliwell Care Home

Primary Care Categories

  • Older Person Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 64 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1800
  • Self-Funded Nursing Care: from £2248
  • RESPITE Self-Funded Residential Care: from £1900
  • RESPITE Self-Funded Nursing Care: from £2349

These prices are only a guideline, please contact Halliwell Care Home to find out the exact price for your requirements.

Contact Halliwell Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Halliwell Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Karl Pay (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2014

Room Information

  • Single Rooms (64)
  • Single Rooms with Ensuite Wet Room (64)

Halliwell Care Home Reviews (105)

9.7

Halliwell Care Home has a Review Score of 9.7 (9.732) out of 10, based on 25 reviews in the last 2 years.
Over all time Halliwell Care Home has 105 reviews.

Overall Experience
  • 100
  • 3
  • 1
  • 0
  • 1
Date Published
  • 105
  • 9
  • 19
  • 25
  • 80
Reviewer Connection to Halliwell Care Home
  • 47
  • 15
  • 14
  • 10
  • 7
  • 5
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 105, showing 41-60
Review from Pamela G (Respite Resident) published on 19 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been so well cared for that I have wondered if I would like to stay permanently.
Reply from Eileen Allison, General Manager at Halliwell Care HomeThank you, Pamela, for your kind review, and if you would like to come to stay permanently, we would be only too happy to welcome you back!
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Sara Y (Daughter of Resident) published on 9 July 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father joined Halliwell as a resident in October 2020. He was immediately very warmly welcomed into the community, and his physical and medical care has been exceptional to date. Most importantly, his whole wellbeing has been a priority, enhanced by a wide range of activities, which, following his
perceptive assessment by the staff, appear to be tailor made to fit his needs. These activities have included, painting in the art studio, singing in a choir, quizzes, concerts, film nights, creative writing and themed events and frequent parties. This comprehensive programme has enabled him, even within pandemic restrictions, to express himself, feel valued and valuable, and, most importantly, to make friends with both the other residents and staff members. Furthermore, having observed the staff providing end of life care, Dad says, it is undertaken with the upmost skill and infinite kindness, I have no worries about what may lie ahead. Peace of mind, for us all.
Reply from Eileen Allison, General Manager at Halliwell Care HomeThank you very much for taking the time to write this wonderful review. We are all so delighted that your father has settled into Halliwell and made the most of everything we have to offer but more importantly, truly made it home. It is a pleasure to care for him.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S L (Respite Resident) published on 30 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have stayed at Halliwell for two weeks for respite care after surgery. I cannot speak highly enough of the excellent care I have received, waited on hand and foot and enjoyed first-class restaurant food, so well presented. I will return home rather sad and will miss the help I have received, but their
care has made me stronger and will make my recovery faster thanks to the excellent nursing staff.
Reply from Eileen Allison, General Manager at Halliwell Care HomeWhat a lovely review - thank you so much. I am really pleased that we have helped with your recovery post-operatively. Please do come and stay again anytime that you need a rest!
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Averil B (Resident) published on 28 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Halliwell Care Home gives me (and my family) complete peace of mind. The staff are trained to the highest standard and show compassion as well as expertise medically. I always feel completely safe here and steps are taken to ensure that infection is kept under control.
Reply from Eileen Allison, General Manager at Halliwell Care HomeThank you very much for writing this review. I am so pleased that you feel happy and safe at Halliwell, and that you are cared for with compassion.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Mary A (Daughter of Resident) published on 26 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother is very happy and well looked after at the Halliwell, where she has lived for the past two years. The staff are really caring and supportive, and have worked extremely hard both to keep her safe during the pandemic and to make more activities available as the situation has eased up. Even when
proper visits and outings were not possible, we were able to visit her in a special visiting room, equipped with a floor to ceiling screen. My mother loves the beautiful garden, where she can get outside for a breath of fresh air, listening to birdsong and watching the flowers grow. She really enjoys meeting with friends in her bubble and, when guidance allows, joining in activities such as poetry reading. The food is very good, with a legendary pudding trolley. And the nursing staff are always on hand to help with any issues. Overall, the home seems to be a very well-managed and happy place - not cheap but worth the extra!
Reply from Eileen Allison, General Manager at Halliwell Care HomeWhat a wonderful review, thank you so much. It is always lovely when our residents fully embrace life at Halliwell, joining activities and making friends. We are very proud of the care and service that we provide and we pride ourselves on giving that little bit extra!
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Joan A (Daughter of Resident) published on 13 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been living at the Halliwell for nearly two years now, and her experience has been extremely positive. The way the manager and all the staff were running the place was excellent anyway, but during the pandemic, with all its uncertainties and frequent changes of policy and situation, they
have been shining stars in every way! The communication with relatives has been excellent, and residents have been very well cared for and fed. The creation of "bubbles" for the residents has been a lifesaver, and they have enjoyed the newsletter that has been created too. Frequent testing of staff and residents and sharing of the results has been helpful, and now all residents have received their first vaccine dose. I salute all the staff and residents and offer a million thanks from someone living on the opposite side of the world.
Reply from Eileen Allison, General Manager at Halliwell Care HomeThank you very much for such a wonderful review. It means so much to me and to the whole team that our efforts are appreciated. It has been a terribly challenging time but we have pulled together and done our best to fight off this dreaded virus! I will share this with them all.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Patricia K (Resident) published on 8 December 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Leadership starts at the top, we have an outstanding general manager, she is always available to residents and we trust her, carers are courteous and kind, always ready to listen and advise. They are sublime. We are not allowed to 'rest on our laurels' but are encouraged to 'try'. I have found the office
staff to be very kind and helpful; they always smile and make me feel 'special'. Two maintenance men will help; they are reliable, a modicum request produces an instant response. As a northerner (Yorkshire), I have been impressed by the kindness and compassion I have received. 'The best is yet to come'.
Reply from Eileen Allison, General Manager at Halliwell Care HomeWhat a very kind and heartfelt review. After the past few months of challenges and difficulties, it is an absolute pleasure to be able to share this with the whole team. Thank you so much.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Andrew C (Nephew of Resident) published on 12 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our much loved Aunty very much enjoyed the last months of her life at Halliwell. It was 'like living in a hotel' she often said. The staff took a lot of time to make her feel welcome. It was great to be able to visit her when we wanted. Would definitely recommend.
Reply from Eileen Allison, General Manager at Halliwell Care HomeThank you so much for your kind review. It really helps other families to know that we provide excellent End of Life care here and it is something that we are very passionate about.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from David C (Son of Resident) published on 11 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad has been a Halliwell resident for 2½ years and has received excellent care for all that time, and has been particularly well protected and looked after since the Covid-19 outbreak. The home has evidently followed all the hygiene protocols relating to staff members, residents and visitors quite
strictly. He celebrated his 100th birthday last month (October 2020), and the staff and management of Halliwell made his day a special one, in obviously difficult circumstances, with music, a cake and a "bubble" get-together - and organised a video call for me with him and my sister, his designated visitor. Although frail, he is alert and appreciates the attention and affection given to him by the carers, nurses and the rest of the staff. Yes, the home is expensive, but it is reassuring for my sister and me that he is in good hands. I should add that my mum was a Halliwell resident as well, for almost 14 years, and received the same very high standard of care. Highly recommended!
Reply from Eileen Allison, General Manager at Halliwell Care HomeThank you for taking the time to share your comments. I am sorry that you do not feel fully satisfied with the value for money. I must point out that we are not the most expensive home in Tunbridge Wells. It is a genuine pleasure for us all to care for your Dad.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Christine V (Wife of Resident) published on 10 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband was admitted to Halliwell in August this year. He is receiving end of life care. I cannot praise the care he has/is receiving highly enough. The staff are, without exception, professional, kind and caring. He is being cared for in beautiful and comfortable surroundings. The nursing and medical
care are excellent - keeping him pain-free and as comfortable as possible. Thank you so much, Halliwell.
Reply from Eileen Allison, General Manager at Halliwell Care HomeThank you so much for your kind review. We are glad to be able to support you through this difficult time and are so pleased that you have felt able to share this. I will share this with the team and remain very proud of them.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Sue L (Daughter of Resident) published on 30 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Halliwell is truly a very special place.
Prior to becoming a resident in July 2019, our mother had spent two very happy, comfortable and contented stays here. We are extremely grateful to the general manager and her most remarkable team, for the outstanding care that is delivered to our mother, at
all times with the greatest kindness, patience and dignity.
I have been lucky enough to be able to speak regularly to my mother on the phone throughout the Covid crisis and I know how comforted and reassured she has felt by the care and attention she has received from the whole team. I cannot praise the Halliwell team enough for their exceptional response to these unprecedented times, during which their unrivalled care has continued to be nothing short of superb.
I cannot recommend them highly enough, an example to all, well done and thank you so much, Halliwell!
Reply from Eileen Allison, General Manager at Halliwell Care HomeThank you so much for taking the time to write such a fabulous review. The fact that we are able to meet your expectations despite the current situation with the Pandemic is a true testament to the teamwork here at Halliwell. I am very proud of them all and will share your kind words with them.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Debbie R (Daughter of Resident) published on 14 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Halliwell is a very special place. My mother had been resident there from October 2016 until she passed away this month. This is an extremely well-managed care home and I will always be grateful for the care and compassion she received from the staff over the past few years. The staff work as a team
and all have had a part to play in improving the quality of life for my mother. As a relative, communication with the management team and nurses is so important particularly at the end of life and I am so grateful for the information and support received. I would unreservedly recommend The Halliwell to anyone investigating care for a loved one in Tunbridge Wells.
Reply from Eileen Allison, General Manager at Halliwell Care HomeThank you for such a wonderful review. It has been a pleasure to get to know you over the past four years and to be able to care for your Mum especially at the end of her life. I will share your feedback with the whole team as the care provided here at Halliwell truly is a team effort. With best wishes.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from David D (Son of Resident) published on 21 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been been a resident at the Halliwell for five years, initially with personal care, then over the last year with nursing care. The care she has received has been outstanding. Since the middle of March this year, the staff and residents have risen magnificently to the challenge posed by
COVID-19.
Reply from Eileen Allison, General Manager at Halliwell Care HomeDavid, thank you so much for your wonderful review. It is an absolute pleasure to care for your Mum and we are so pleased to hear your comments. The past four months have certainly been a challenge but I agree the whole team have coped remarkably well.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jennifer C (Daughter of Resident) published on 18 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has been a resident of Halliwell for 10-months. During this time he has been looked after wonderfully well by staff who really seem to know him and are endlessly patient, kind and professional. We are profoundly grateful to all of them for their outstanding response to the needs of the residents
during the pandemic. I recommend Halliwell to anyone who needs them.
Reply from Eileen Allison, General Manager at Halliwell Care HomeThank you so much for your review, especially in light of the difficult recent times. We know that your Dad took time to settle here but he is very happy and has formed some great relationships with staff and residents. We are so grateful for your recommendation.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Margaret T (Daughter of Resident) published on 16 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Halliwell Care Home should be praised for its handling of the Covid-19 pandemic. From the early knowledge that the virus was spreading, the Halliwell closed its doors to visitors, and residents were confined to their rooms.
The weekly emails from the general manager were very welcome. These were
an honest account of the situation in the home and gave details of how any suspicious symptoms were being addressed. This was very reassuring and gave confidence in knowing that every possible care was being taken.
The emails also showed that all the staff were being involved and were given credit for their work. It shows that the team worked closely together.
They have my sincere thanks for their professionalism and kindness.
Reply from Eileen Allison, General Manager at Halliwell Care HomeWhat a wonderful review - thank you so much for taking the time to write this for us. I am incredibly proud of the team effort over the past three months to combat this dreaded virus and your feedback is very gratefully received. I realise how important it is to be honest and share information with all families so it is great to know you found it reassuring.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Liz S (Daughter of Resident) published on 15 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can't praise the Halliwell enough over their handling of every aspect of the home during the Coronavirus.
It's been hard and upsetting at times to not be able to see our loved ones, but have been reassured that they are in the very best environment for their needs.
There have been weekly newsletters
to keep us in the loop of what is happening within the home.
Well done to the whole team, but especially to the manager for leading her team through unprecedented times.
Reply from Eileen Allison, General Manager at Halliwell Care HomeThank you so much for your lovely feedback. These past weeks have indeed been very challenging. I am so proud of the team and to be able to share such wonderful reviews with them is really fantastic! Huge thanks from us all.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Carolyn B (Daughter of Resident) published on 15 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident since June 2016 and has had excellent care since arriving. I am absolutely stunned at the care and attention received for the whole home over the COVID-19 pandemic. The Halliwell Nursing Home is an example to be held out to all other homes. They have frankly been ahead
of the game in this whole pandemic and it has been a huge relief to know that she is there and well cared for (even though we hadn't been able to see/speak to her (she can't) for a few weeks). A small sacrifice to make for your family's wellbeing.
So this is the place to be if you want your family looked after at a different level. Also (particularly for me), they have supported me so well because my mother's circumstances were frankly horrific. And I'm sure I have come out of both her accident and COVID-19 a much stronger person, thanks to this support.
Well done Halliwell.
Reply from Eileen Allison, General Manager at Halliwell Care HomeThank you so much for taking the time and trouble to write such a lovely review about Halliwell. We know that the past few weeks have been incredibly hard for you and all our families so it was really lovely to see the smile on Mum's face when she could finally see you. I will share this with the whole team - thank you.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from A R (Husband of Resident) published on 25 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife went to Halliwell Care Home with a severe bedsore for palliative care. This was treated immediately, and throughout the ten days she was there she was looked after with the utmost care, dignity and compassion. I cannot speak highly enough of the staff who looked after her to her death.
Reply from Eileen Allison, General Manager at Halliwell Care HomeThank you so much for your feedback. We were pleased to be able to support you and your family at this difficult time. It means a lot to the team to hear such lovely comments.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Douglas W (Respite Resident) published on 18 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care from all staff involved. Very comfortable accommodation. Food first class. Constant supervision appreciated.
Reply from Eileen Allison, Clinical Care Manager at Halliwell Care HomeThank you so much for taking the time to give us your feedback. We are very pleased to hear that you enjoyed your stay with us and we all hope to see you again sometime. As always, we will share the feedback with the team.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from M S (Friend of Resident) published on 23 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My friend who had a debilitating and progressive illness came to live at Halliwell about 4 years ago. It soon became apparent that she had made an excellent choice. She settled amazingly quickly, due to the lovely welcome and wonderful care given by all the staff. My friend had always enjoyed scrabble,
Halliwell enabled our weekly slot to continue which gave much pleasure. We too enjoyed the Halliwell welcome, which is everywhere and starts when you come in the front door. Halliwell nurtured my friend's many talents. Who could forget the pantomime that she wrote and produced one Christmas? A unique Cinderella with a side nod to the Seven Dwarfs! Sadly my friend's condition deteriorated and she passed away this week. It was so good that she was able to remain at Halliwell in her final days, she was cared for in familiar surroundings by the nurses and carers who had become her friends.
Reply from Eileen Allison, General Manager at Halliwell Care HomeThank you so much for your kind words that I will be very proud to share with the team. We were all so sad to lose your friend, having cared for her and got to know her so well over the past four years. We will never forget the pantomime that she wrote.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.7 (9.732)

Overview of Review Score

The Review Score of 9.7 (9.732) out of 10 for Halliwell Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 25 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.732 for Halliwell Care Home is calculated as follows: ( (236 Excellents x 5) + (43 Goods x 4) + (5 Satisfactorys x 3) + (3 Poors x 2) + (4 Very Poors x 1) ) ÷ 291 Ratings = 4.732
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Halliwell Care Home is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 24 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 8 Oct 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (6)

Meet the Team (1)

Karl

Karl Pay

Job Title: General Manager Joined: 2025

Karl has worked in adult social care for over 35 years, 24 of those in Home Management or senior leadership roles across a wide range of service types, primarily within charitable and not-for-profit organisations.
He brings extensive experience supporting individuals with diverse needs, including older adults, people with learning disabilities, physical disabilities, and those with complex or associated conditions. Karl is passionate about ensuring that everyone receives the right support, whatever their personal challenges may be.
His strengths lie in effectively leading and managing operational functions to ensure the very best outcomes for those who use the services, their families and friends, and the dedicated teams who share the organisation’s vision and values.
Karl is proud to be leading the team at Halliwell, continuing its success by championing the organisation’s values and delivering outstanding care and support.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Halliwell Care Home to verify any information. View our terms and conditions. Halliwell Care Home has an Enhanced Service - more info.