Halliwell Care Home

Halliwell is a very special place. My mother had been resident there from October 2016 until she passed away this month. This is an extremely well-managed care home and I will always be grateful for the care and compassion she received from the staff over the past few years. The staff work as a team and all have had a part to play in improving the quality of life for my mother. As a relative, communication with the management team and nurses is so important particularly at the end of life and I am so grateful for the information and support received. I would unreservedly recommend The Halliwell to anyone investigating care for a loved one in Tunbridge Wells.

My mother has been been a resident at the Halliwell for five years, initially with personal care, then over the last year with nursing care. The care she has received has been outstanding. Since the middle of March this year, the staff and residents have risen magnificently to the challenge posed by COVID-19.

My father has been a resident of Halliwell for 10-months. During this time he has been looked after wonderfully well by staff who really seem to know him and are endlessly patient, kind and professional. We are profoundly grateful to all of them for their outstanding response to the needs of the residents during the pandemic. I recommend Halliwell to anyone who needs them.

They have my sincere thanks for their professionalism and kindness.

Well done to the whole team, but especially to the manager for leading her team through unprecedented times.

Well done Halliwell.

My wife went to Halliwell Care Home with a severe bedsore for palliative care. This was treated immediately, and throughout the ten days she was there she was looked after with the utmost care, dignity and compassion. I cannot speak highly enough of the staff who looked after her to her death.

Excellent care from all staff involved. Very comfortable accommodation. Food first class. Constant supervision appreciated.

My friend who had a debilitating and progressive illness came to live at Halliwell about 4 years ago. It soon became apparent that she had made an excellent choice. She settled amazingly quickly, due to the lovely welcome and wonderful care given by all the staff. My friend had always enjoyed scrabble, Halliwell enabled our weekly slot to continue which gave much pleasure. We too enjoyed the Halliwell welcome, which is everywhere and starts when you come in the front door. Halliwell nurtured my friend's many talents. Who could forget the pantomime that she wrote and produced one Christmas? A unique Cinderella with a side nod to the Seven Dwarfs! Sadly my friend's condition deteriorated and she passed away this week. It was so good that she was able to remain at Halliwell in her final days, she was cared for in familiar surroundings by the nurses and carers who had become her friends.

It's difficult to describe just how enjoyable my stay in Halliwell was. The building and surrounding gardens are very attractive and enhance the visit but it is the lovely staff that makes ones whole stay a joy. The care, yes but the warmth and friendliness, that so exceed just the care. I've had a happy, happy time and look forward to returning in September. Thank you one and all.

I would highly recommend this home for anyone needing respite, residential or end of life care. Their person-centred approach means that each resident receives exactly the right amount of care, attention and treatment they need.

My mother was admitted on 17th April 2019 and passed away peacefully on the 26th April 2019 after the most wonderful, compassionate and dedicated care. My mother had her mental faculties until the last. She was pain-free and was surrounded by her 3 daughters every day that she was in Halliwell Care Home. The kindness given to my mother and to me and my sisters was exemplary.

The setting in which Halliwell is set - and maintained - adds to the experience. Occasional visits from deer and foxes add interest.

My mother spent the last 15 months of her life at the Halliwell. The compassion, care and attention to detail was exemplary, particularly in her last days. All the staff from management through to cleaning staff behaved in a professional and friendly manner throughout her say making the experience more pleasurable.

I arrived in the dark having been discharged from a hospital stay for chemotherapy. I was greeted by bright new flower arrangements, a spacious reception hall, with beautiful copies of French Impressionist paintings. Everywhere was light and bright. My room was welcoming, with an ensuite W.C and basin and plenty of storage space for a short stay. I discovered that a friend from my church was in the next room and over the next few days, I met some more residents and enjoyed the excellent food in the dining room. The nursing staff are all very kind and reliable and the carers very helpful too. I hope to come back for another break one day.

I have never experienced the kind of service and actual elegance of Halliwell in any other retirement community.

The garden and surrounds also really lovely.

My mother went into Halliwell, initially for respite but after only a few days she knew she wanted to stay there permanently. Everything about it is first class and this is undoubtedly due to the professionalism of the management. The home is in a lovely setting, is clean and the care is first class. Knowing that she has all that she needs is such a relief to her family and we love visiting her. I would recommend Halliwell to anyone looking for care for their loved ones.

The standard of the rooms, facilities and catering were all excellent and there seemed to be very good activities going on all the time.

Premises - immaculate.

Staff - universally helpful and friendly.