Halliwell Care Home

Kingswood Road, Tunbridge Wells TN2 4UN
Review Us
9.7 103 Reviews
  • Halliwell Care Home, Tunbridge Wells
Situated in the charming town of Tunbridge Wells, Halliwell offers a blend of modern comfort and traditional elegance, supporting residential, nursing, and palliative care alongside short stay and respite options. The purpose-built home is set in attractive surroundings, and features 64 well-appointed rooms and stunning landscaped gardens that invite relaxation and reflection. Social engagement is at the heart of Halliwell, with activities designed to inspire and connect, including music sessions with it's very own choir The Wells Singers practicing and performing regularly. The activities programme is vibrant and inclusive with visiting speakers, entertainers, outings, and festive celebrations throughout the year. The dedicated team ensures that every resident feels valued, with bespoke care and an inviting, homely atmosphere complemented by exceptional cuisine.
Show Halliwell Care Home on the Map

Care Provided by Halliwell Care Home

Primary Care Categories

  • Older Person Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 64 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1800

Fee rates are dependent upon the type of stay . Level of care is determined by a full pre admission assessment.

These prices are only a guideline, please contact Halliwell Care Home to find out the exact price for your requirements.

Contact Halliwell Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Halliwell Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Karl Pay (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2014

Room Information

  • Single Rooms (64)
  • Single Rooms with Ensuite Wet Room (64)

Halliwell Care Home Reviews (103)

9.7

Halliwell Care Home has a Review Score of 9.7 (9.735) out of 10, based on 23 reviews in the last 2 years.
Over all time Halliwell Care Home has 103 reviews.

Overall Experience
  • 99
  • 2
  • 1
  • 0
  • 1
Date Published
  • 103
  • 11
  • 17
  • 23
  • 80
Reviewer Connection to Halliwell Care Home
  • 46
  • 15
  • 13
  • 10
  • 7
  • 5
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 103, showing 61-80
Review from Jane T (Daughter of Resident) published on 29 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was admitted on 17th April 2019 and passed away peacefully on the 26th April 2019 after the most wonderful, compassionate and dedicated care. My mother had her mental faculties until the last. She was pain-free and was surrounded by her 3 daughters every day that she was in Halliwell Care
Home. The kindness given to my mother and to me and my sisters was exemplary.
Reply from Gillian Forsyth, Manager at Halliwell Care Home
What an amazing review, I feel quite speechless, but I am a very proud manager of a wonderful team built over many years.
I will pass your lovely review onto them all.
Many thanks.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Gerald P (Respite Resident) published on 29 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This review relates to the second fortnight my wife and self have indulged in at Halliwell.
I would not use the term 'dignity' to summarise the staff treatment - words such as 'friendly', 'respectful' are willingly given.
Room service at all hours was most cheerfully maintained.
The setting in which
Halliwell is set - and maintained - adds to the experience. Occasional visits from deer and foxes add interest.
Reply from Gillian Forsyth, Manager at Halliwell Care Home
Thank you for taking the time to review Halliwell which is very much appreciated. I will be delighted to forward this to the rest of the team.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jeremy J (Son of Resident) published on 13 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother spent the last 15 months of her life at the Halliwell. The compassion, care and attention to detail was exemplary, particularly in her last days. All the staff from management through to cleaning staff behaved in a professional and friendly manner throughout her say making the experience more
pleasurable.
Reply from Gillian Forsyth, Manager at Halliwell Care Home
Thank you so much for your review and kind words which I will pass onto the team.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S A (Respite Resident) published on 29 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I arrived in the dark having been discharged from a hospital stay for chemotherapy. I was greeted by bright new flower arrangements, a spacious reception hall, with beautiful copies of French Impressionist paintings. Everywhere was light and bright. My room was welcoming, with an ensuite W.C and basin
and plenty of storage space for a short stay. I discovered that a friend from my church was in the next room and over the next few days, I met some more residents and enjoyed the excellent food in the dining room. The nursing staff are all very kind and reliable and the carers very helpful too. I hope to come back for another break one day.
Reply from Gillian Forsyth, Manager at Halliwell Care Home
Thank you so much for your kind review. I will pass onto the team.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Bonnie R (Friend of Resident) published on 5 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am from America and many of my elder relatives have 'retired' to retirement communities there.
I have never experienced the kind of service and actual elegance of Halliwell in any other retirement community.
Reply from Gillian Forsyth, Manager at Halliwell Care Home
Thank you so much for your kind review.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jenny C (Daughter of Resident) published on 5 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A wonderful care home, 5 stars!
All the staff are so caring.
The food is excellent.
The garden and surrounds also really lovely.
Reply from Gillian Forsyth, Manager at Halliwell Care Home
Thank you so much for your kind review.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Julie D (Daughter of Resident) published on 27 November 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother went into Halliwell, initially for respite but after only a few days she knew she wanted to stay there permanently. Everything about it is first class and this is undoubtedly due to the professionalism of the management. The home is in a lovely setting, is clean and the care is first class.
Knowing that she has all that she needs is such a relief to her family and we love visiting her. I would recommend Halliwell to anyone looking for care for their loved ones.
Reply from Gillian Forsyth, Manager at Halliwell Care Home
Thank you so much for your kind review. We very much appreciate the time you took and I will be delighted forward this on to the team.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Susan B (Daughter of Resident) published on 16 November 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mother entered Halliwell in July 2018 and stayed until her death in November. Throughout her stay, the care offered was exemplary and we could not be more delighted with the care she received. She came in with many sores acquired during a long stay in hospital and Halliwell managed to heal them
and give her much more comfort. She was often distressed and unhappy after her sudden illness and decline and the staff showed immense patience and compassion. We also felt involved in mum's care and supported ourselves through a very difficult time.
The standard of the rooms, facilities and catering were all excellent and there seemed to be very good activities going on all the time.
Reply from Gillian Forsyth, Manager at Halliwell Care Home
I am immensely proud of the wonderful team here at Halliwell and I thank you so much for highlighting their excellent skills, underpinned with compassion and care. Many thanks and I will be delighted…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from G P (Resident) published on 11 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Premises - immaculate.


Staff - universally helpful and friendly.

Reply from Gillian Forsyth, Manager at Halliwell Care Home
Thank you for taking the time to review Halliwell and the team. This is always appreciated. Many thanks.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Susan M (Daughter of Resident) published on 15 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When my mother moved into the Halliwell, she knew she was at the end of life and that she would not return home. This difficult time was made easier by the wonderful care and consideration shown to her by all the staff. As a regular visitor, I was made to feel at home. From cleaning staff to waiters,
gardeners, care assistants, nurses and managers, I always received a warm welcome. For Mummy and all the family, it was home from home. The experience of the staff and their readiness to listen at difficult moments made the unbearable bearable. Thank you.
Reply from Gillian Forsyth, Manager at Halliwell Care Home
Thank you so much for taking the time to review Halliwell. I will be delighted to forward your kind words to all the team.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Richard H (Brother of Resident) published on 25 June 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Halliwell Care Home was an amazing, caring place for my sister’s end of life care. From the first visit we made to when my sister passed away two weeks later, the staff were always wonderful. Each time we visited, we were impressed by the warm and friendly atmosphere and the cleanliness of this
comfortable care home. All staff from manager, reception, nurses, carers, catering, etc were all very passionate about their jobs and the care home and I can honestly say it shone through each day. My sister’s needs were met with dignity from day one and their support and care for us was always there when needed. As her health deteriorated, it was a great comfort to know my sister was always shown kindness and respect. Unfortunately she was too ill to partake in activities provided and didn’t eat much but we were able to book a meal when we wanted one and all food was enjoyable and menus varied daily. The lovely garden was also a joy to wander in and contemplate matters in private when needed.
Reply from Gillian Forsyth, Manager at Halliwell Care Home
It is always a joy for the team to read a review like this, which supports how hard they work to make individual residents and their families have a good experience with end of life care at a very…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Patricia L (Wife of Resident) published on 11 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband went into the Halliwell initially for respite care following a haemorrhagic stroke which had left him unable to walk or stand with significant weakness on his left side.
I had hoped that he would then be able to come home but that was sadly not an option. The staff at the Halliwell cared
for him with such compassion, maintained his dignity and took interest in him as a person not only a patient, wonderful care.
Reply from Gillian Forsyth, Manager at Halliwell Care Home
Thank you for your kind review of Halliwell and the team. I will be delighted to pass on your praise.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Rosamund C (Daughter of Resident) published on 16 April 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father was very happy at Halliwell despite having to leave his home where he had lived for over 50 years. I am sure the cheerful, expert and tender care shown by all the staff helped to settle him.
Whenever we telephoned to enquire after my father's health, especially when he was poorly, whoever
we spoke to, day staff and night staff alike, we were always impressed. Everyone knew exactly his situation and were able to give us reassuring updates. To give this kind of support requires a considerable amount of time and effort by the staff.
I would like to thank everyone at Halliwell who looked after my father, particularly in his last few hours. Their sensitivity and gentleness were exemplary for whilst he was completely aware of his rapidly declining health, he was reassured by the staff and hence felt no fear. The final moments were therefore very calm. Thank you for this and for all the many other kindnesses everyone has shown, not just to my father, but also to me and my family.
Reply from Gillian Forsyth, Manager at Halliwell Care Home
Thank you so much for your lovely review which I will pass onto all the staff. Your kind words and appreciation, always mean the world to the team.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from P H (Daughter of Resident) published on 15 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Halliwell is an exceptional nursing home. It is well-run and the staff are superb. Abolutely all the staff - whether they're nurses, carers, receptionists or part of the housekeeping, restaurant, maintenance teams - engage with the residents and genuinely care about both their physical and emotional
wellbeing. It's a caring, happy place and did an excellent job of caring for my 90 year old dad.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from D C (Daughter of Resident) published on 7 December 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad transferred to the Halliwell after a three-month stay in hospital. The staff welcomed him, his first request for a long soak in a bubble bath was carried out his first evening.
The staff were cheerful, friendly and nothing was too much trouble.
Reply from Gillian Forsyth, General Manager at Halliwell Care Home
It is so important that residents are made to feel welcome from the minute they arrive at Halliwell and that residents can continue to keep control of their lives and how they live their lives day to…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Roger S (Friend of Resident) published on 1 December 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I had a close friend who was a resident at Halliwell for over 2 1/2 years and I would visit 2 or 3 times every week. Halliwell was always lovely and clean - nice, warm and comfortable, and became 'home' to my friend for her time there.


The staff were wonderful and very caring and the management were

always available, should any minor points need to be discussed.


I would have no hesitation in highly recommending Halliwell to anyone thinking of similar care for a friend or relative.

Reply from Gillian Forsyth, General Manager at Halliwell Care Home
Thank you for taking the time to review Halliwell Care Home. Very much appreciated. I will forward this to the team.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Gill R (Cousin of Resident) published on 1 December 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would thoroughly recommend the Halliwell Care Home in Tunbridge Wells if you have the suitable finances. The care is second to none and the staff are excellent.
Reply from Gillian Forsyth, General Manager at Halliwell Care Home
Thank you so much for your review which I will pass onto the team. To anyone reading this review I would say we are competitive within the local market, so I would encourage anyone who is looking at…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S U (Wife of Resident) published on 1 December 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care and nursing my husband experienced in the Halliwell at Tunbridge Wells could not have been better.
Reply from Gillian Forsyth, General Manager at Halliwell Care Home
Thank you so much. I will pass onto the team.

Kind regards
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Patricia J (Daughter of Resident) published on 18 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My parents have been residents of this excellent care home since October 2014. My father passed away peacefully earlier this month.
They celebrated their 70th wedding anniversary in April and the social organiser and the staff went to great lengths to make it special.
A large proportion of the care
staff have been there the whole time, which indicates their job satisfaction.
An excellent home.
Reply from Gillian Forsyth, General Manager at Halliwell Care Home
Thank you so much for taking time to review Halliwell. I am delighted to pass on your kind words and appreciation to all the team.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J L (Resident) published on 7 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After suffering bowel and bladder cancer since 2015 and many stays in hospital, our daughter thought we needed a break. She did her homework and came up with Halliwell. Being so near to her home it was a bonus and she couldn't have chosen better. We applied and were accepted. The care was superb and
we had a much-needed rest. The care, staff, food, ambience and the chefs. It couldn't be faulted, the only complaint it went too quickly.
Our daughter is first class considering her husband is suffering from Parkinson's.
Reply from Gillian Forsyth, General Manager at Halliwell Care Home
Thank you so much for taking the time to review your stay at Halliwell. I will be delighted to pass this onto the team.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.7 (9.735)

Overview of Review Score

The Review Score of 9.7 (9.735) out of 10 for Halliwell Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 23 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.735 for Halliwell Care Home is calculated as follows: ( (220 Excellents x 5) + (36 Goods x 4) + (5 Satisfactorys x 3) + (3 Poors x 2) + (4 Very Poors x 1) ) ÷ 268 Ratings = 4.735
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Halliwell Care Home is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 22 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 8 Oct 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (6)

Meet the Team (1)

Karl

Karl Pay

Job Title: General Manager Joined: 2025

Karl has worked in adult social care for over 35 years, 24 of those in Home Management or senior leadership roles across a wide range of service types, primarily within charitable and not-for-profit organisations.
He brings extensive experience supporting individuals with diverse needs, including older adults, people with learning disabilities, physical disabilities, and those with complex or associated conditions. Karl is passionate about ensuring that everyone receives the right support, whatever their personal challenges may be.
His strengths lie in effectively leading and managing operational functions to ensure the very best outcomes for those who use the services, their families and friends, and the dedicated teams who share the organisation’s vision and values.
Karl is proud to be leading the team at Halliwell, continuing its success by championing the organisation’s values and delivering outstanding care and support.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Halliwell Care Home to verify any information. View our terms and conditions. Halliwell Care Home has an Enhanced Service - more info.