Halliwell Care Home

Kingswood Road, Tunbridge Wells TN2 4UN
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9.7 105 Reviews
  • Halliwell Care Home, Tunbridge Wells
Situated in the charming town of Tunbridge Wells, Halliwell offers a blend of modern comfort and traditional elegance, supporting residential, nursing, and palliative care alongside short stay and respite options. The purpose-built home is set in attractive surroundings, and features 64 well-appointed rooms and stunning landscaped gardens that invite relaxation and reflection. Social engagement is at the heart of Halliwell, with activities designed to inspire and connect, including music sessions with it's very own choir The Wells Singers practicing and performing regularly. The activities programme is vibrant and inclusive with visiting speakers, entertainers, outings, and festive celebrations throughout the year. The dedicated team ensures that every resident feels valued, with bespoke care and an inviting, homely atmosphere complemented by exceptional cuisine.
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Care Provided by Halliwell Care Home

Primary Care Categories

  • Older Person Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 64 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1800
  • Self-Funded Nursing Care: from £2248
  • RESPITE Self-Funded Residential Care: from £1900
  • RESPITE Self-Funded Nursing Care: from £2349

These prices are only a guideline, please contact Halliwell Care Home to find out the exact price for your requirements.

Contact Halliwell Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Halliwell Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Karl Pay (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2014

Room Information

  • Single Rooms (64)
  • Single Rooms with Ensuite Wet Room (64)

Halliwell Care Home Reviews (105)

9.7

Halliwell Care Home has a Review Score of 9.7 (9.732) out of 10, based on 25 reviews in the last 2 years.
Over all time Halliwell Care Home has 105 reviews.

Overall Experience
  • 100
  • 3
  • 1
  • 0
  • 1
Date Published
  • 105
  • 9
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  • 25
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Reviewer Connection to Halliwell Care Home
  • 47
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  • 1
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Total of 105, showing 21-40
Review from R A (Respite Resident) published on 5 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All I can say is that I came for respite care, now I want to come back permanently. Many thanks to all the lovely caring staff.
Reply from Eileen Allison, General Manager at Halliwell Care HomeThank you so much for your lovely review, we would love to have you back to stay permanently, whenever you wish!
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Review from Kathy H (Friend of Resident) published on 3 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My friend of 46 years began her stay at Halliwell in September 2023. She was only 61 years old but had been diagnosed with a severe brain tumour and her life expectancy was only months. It became impossible for her to be cared for at home so the difficult decision was made to find a home for her to
spend her final days. Having looked at two other homes that were clearly unsuitable we came across Halliwell. As soon as we stepped into Halliwell and met with the manager, we knew we were in the right place. The home is clean and comfortable, the food very good and the staff outstanding. From reception staff, to the maintenance team right through to the carers and nursing staff who cared for her for the next 6 months, we could not have asked for more love, care and support - both for her and for those of us as her family and friends involved in her care. Right to the end my friend's care was excellent and dealt with in such a kind and compassionate way. Thank you so much.
Reply from Eileen Allison, General Manager at Halliwell Care HomeIt is incredibly kind of you to write this very moving review. It was an honour and a privilege to care for your beautiful friend and to give her the best end-of-life care possible, as she truly deserved. We will always remember her fondly.
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Review from Helen K (Daughter of Resident) published on 26 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I highly recommend the Halliwell Care Home, who are an amazing team creating a happy caring home.
They looked after both of my parents. My mum had a terminal cancer diagnosis needing palliative care. They support her, working in partnership with the hospice team through a very difficult time with dignity
and love.
Supported Dad who was dealing with losing everything he was heartbroken. They were gentle, kind and helped him build a new life, and make new friends by joining the activities he wanted to do like the choir. He had 3 happy years there, and when it was his time to join Mum they worked with his wishes.
The team at the Halliwell really care it is not a job for them, they treat everyone as an individual making their time fun and enjoyable.
There is so much to join in with them in their home it makes it feel like you are visiting them at home, for example, family quiz nights, fairs, the dog show or the choir concerts.
I can’t thank the whole team enough for the care and support to us.
Reply from Eileen Allison, General Manager at Halliwell Care HomeThank you for your very heartfelt review. It was a pleasure to care for your father and help rebuild his life after your mother sadly died. We miss him deeply and will all sing our best for him at our next concert.
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Review from S W (Daughter of Resident) published on 11 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Halliwell is a beautiful nursing home in a lovely setting with views of the grounds and the park. Every amenity one could wish for is provided, including a dining room, hairdressing, pedicures and physiotherapy, as well as social activities including film screenings but the most important aspect
is the kindness and care of the staff, which extends from the general managers to the administration team to the wonderful carers and maintenance team. If you have a loved one who needs more support, I could not recommend a better choice than the Halliwell.
Reply from Eileen Allison, General Manager at Halliwell Care HomeThank you very much for your kind review. We do pride ourselves on the care and kindness we offer but it is always lovely to receive this kind of feedback. On behalf of the whole team a very huge thank you!
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Review from M A (Daughter of Resident) published on 21 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
It really is outstanding. My father feels truly cared for and part of a tight community of residents, staff and volunteers. It is one community, led by an incredibly committed and passionate manager. Thank you for all you do. I hope it will never change (my siblings and I have got our names on the waiting
list!)
Reply from Eileen Allison, General Manager at Halliwell Care HomeWhat an overwhelmingly kind review - thank you so much. It is an absolute joy to care for your father and to see him live such an active life at Halliwell. I will share this with all of the team who so deserve the feedback.
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Review from G F (Respite Resident) published on 12 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very welcoming, friendly and smiling staff. All are very competent and always helpful. Good variety of healthy diet and is nicely presented. Wide range of activities and a very pleasant garden. Overall I can highly recommend Halliwell Care Home to any potential service user.
Reply from Eileen Allison, General Manager at Halliwell Care HomeThank you so much for taking the time to leave us a review. We are all pleased that you enjoyed your respite stay and are very grateful for your feedback.
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Review from Carolyn B (Daughter of Resident) published on 12 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father was a resident at the Halliwell Care Home for four and a half years until his death in June this year. During his time there he was looked after with great kindness and professionalism. I was confident that he was not only well-cared-for and safe, but also loved. The staff were wonderfully
caring and compassionate as well as bringing fun and laughter while they carried out their roles. The Halliwell is led with exceptional skill by the general manager. She cares passionately about the well-being of the residents and equally passionately about the welfare of the staff, and it shows. There is a warm and positive atmosphere which is evident from the moment you step through the door. Quite simply, the Halliwell sets the standard by which all care homes should be judged.
Reply from Eileen Allison, General Manager at Halliwell Care HomeThank you so much for this amazing review. My team do love the residents, they become family to them. I am so glad that you and your family have had such a positive experience of what life at Halliwell has to offer. We will all remember your father so fondly.
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Review from Judy M (Daughter of Resident) published on 4 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother, who was a resident of Halliwell for about 7 1/2 years, died this week (at 103) after a short illness. I cannot let her passing go without saying how extraordinary the love and care at Halliwell is.
During her time at the home, she forged strong friendships with other residents and the staff
became part of our extended family. They always go the extra mile for their residents and treat everyone with dignity, compassion and humour. The whole atmosphere of the home is fun and positive and Mum was very happy at Halliwell. The general manager sets the tone and is more than ably supported by her amazing staff.
The end-of-life care was incredible. Mum was very sick for three days but she was kept comfortable and pain free and I, who was able to be with her, was treated with huge kindness and concern.
Halliwell and the staff are truly the gold standard of care homes. My family and I will be eternally grateful to them.
Reply from Eileen Allison, General Manager at Halliwell Care HomeThis is incredible thank you! We were all terribly fond of your mother so going the extra mile was a very easy thing to do. To say we miss her is a huge understatement. Our hope is that all residents and their families experiences are as special. On behalf of the whole team here at Halliwell. Thank you!
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Review from Alistair W (Son of Resident) published on 30 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother is 96 and was struggling on her own. We visited quite a few care homes, and the atmosphere at Halliwell convinced her that this was the place for her. She has now been there for four months and could not be happier. Apart from the excellence of the facilities and the high standard of care,
the approach of the staff to the residents cannot be faulted. The residents are given complete agency over their lives, and the activities that are offered are ones that engage them, as opposed to just being paraded in front of them. They are able to fully participate in music, poetry, art, quizzes, etc.
The quality of the senior staff sets the tone.
I was dreading my mum having to go into residential care, but it really could not have worked out better. She feels engaged and fulfilled. The staff and the other residents could not have been more welcoming, and the process of fitting her in socially was done with care.
An unhesitating recommendation.
Reply from Eileen Allison, General Manager at Halliwell Care HomeThis is so wonderful to read, and thank you so much for taking the time. This is exactly how we would wish our residents to feel, and it is truly rewarding for all of us to see residents fully embrace "life" here. Thank you so much on behalf of the whole team.
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Review from Audrey E (Resident) published on 5 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I received excellent care and attention. The staff were very kind and considerate. The residents were very friendly and inclusive.
The grounds were beautiful with easy wheelchair access. I enjoyed my lunches in the dining room chatting with others whilst enjoying excellent cuisine
Reply from Eileen Allison, General Manager at Halliwell Care HomeWe are so glad that you found your respite stay so enjoyable. It is great for the team to read such a positive review and we hope to welcome you back again one day! Thank you for taking the time to write this for us.
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Review from V P (Wife of Resident) published on 30 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband went into the Halliwell for a month as he hadn't been well, and I (wife) was struggling as unwell.
The home is lovely, really clean and comfortable.
The staff are very kind and caring and looked after him so well.
Will come back again for respite next spring.
Reply from Eileen Allison, General Manager at Halliwell Care HomeThank you very much for your kind review. We are all glad that your husband enjoyed his respite stay and that it gave you the rest that you needed. Many thanks on behalf of all the team here at Halliwell.
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Review from Amanda W (Daughter of Resident) published on 26 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would highly recommend this care home and cannot fault the care my father was given and the compassion shown every single day.
He struck up genuine bonds with the people looking after him, sharing laughs and playing music together. They made him feel both at ease and safe, often in circumstances
that he would not ideally have placed himself in. Everyone took the time to get to know him and manage his ever-increasing nursing needs in a thoughtful, seamless and dignified manner.
The nursing care was exemplary. In addition to the excellent onsite nurses, the GP is available weekly, in person. I was always kept up to date, and this reassured me that his every need was in hand, even when he wasn't in a particularly compliant mood!
The general facilities are excellent, and the food is carefully created to appeal to the older generation, and the gardens are wonderful.
Thank you, everyone, at Halliwell, for looking after my father so well in the last year of his life!
Reply from Eileen Allison, General Manager at Halliwell Care HomeThank you so much for this wonderful review. I am genuinely very proud that we are able to make a difference to our residents at the end of their lives. My team go above and beyond to ensure that families do feel this way but it means a lot that you have taken the trouble to tell us. Thank you very much on behalf of all the team.
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Review from T P (Son of Resident) published on 3 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum came initially for respite care, but ended up staying for a few months, until her health needs meant she could no longer be in a residential home. I cannot praise Halliwell and the staff enough - they did their absolute best to cope with Mums care needs. Everyone treated her with dignity and
respect. The home is very well equipped, and has beautiful grounds and an engaging programme of clubs and events. I would highly recommend Halliwell to anyone looking for a top class residential home.
Reply from Eileen Allison, General Manager at Halliwell Care HomeThank you so much for your very kind review. It is a challenging time in the care sector and receiving feedback like this gives a real boost to the team and makes me as the General Manager very proud. Best wishes to all the family.
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Review from C C (Respite Resident) published on 7 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I came for a fortnight's respite care and am going home much refreshed. All the staff have been so helpful. Halliwell Care Home is a very good care home, well designed and with a very beautiful garden which is extremely accessible to someone like me with limited mobility.
Reply from Eileen Allison, General Manager at Halliwell Care HomeThank you very much for taking the time to leave a review. We are so pleased that you feel refreshed after your short stay and hope to welcome you back one day.
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Review from Stephen M (Son of Resident) published on 1 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We've been very pleased with Halliwell's care of my father over the last six months, and my mother for a short respite stay, especially after transfer from a less good Home! Helpful, friendly care staff and responsive management.
Reply from Eileen Allison, General Manager at Halliwell Care HomeThank you so much for your kind review. We are so glad that your father has settled in so well and were also happy to help your mother briefly - it was a lovely chance for them to spend more time together.
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Review from Amanda B (Daughter of Resident) published on 21 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has been a permanent resident in Halliwell Care Home since June 2021 and his care has been exemplary. Sadly due to his dense stroke, he is largely immobile and relies on the Halliwell team for quite literally all of his needs from dressing, help with eating, medication, personal care to ensuring
he is moved from bed to his favourite armchair or his wheelchair. All of these activities are carried out with kindness and respect and my father's dignity is always respected.
While my father was in hospital for many weeks after his stroke he fell victim to very serious pressure sores. The nursing care he receives at the Halliwell to not only help the healing process but to ensure he suffers no more injuries of this type again is first class. The care team are very quick to respond whenever my father needs any assistance. All The Halliwell team go the extra mile.
The only reason It’s not full marks is that my Dad says the sprouts are always too hard! But you can’t have it all!
Reply from Eileen Allison, General Manager at Halliwell Care HomeWhat a wonderful and detailed review, thank you so much. I am very proud to share this with the team as it reflects not only the care and compassion they have but also the clinical expertise.
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Review from Gillian S (Wife of Resident) published on 20 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband has been in Halliwell Care Home since suffering a stroke affecting his mobility. Right from the start all of his needs have been met in a caring, professional manner. The staff treat him with dignity and respect whilst still dealing with his many needs.
There is also care and consideration
for me as his wife. His health has deteriorated recently, he has dementia and is bed-bound, doubly incontinent, and fed puréed food. He is fed by kind nurses who chat to him in a cheerful manner I visit daily as he is on end of life pathway. Support for me has been outstanding.
The communication with me regarding my husband’s health is superb.
All through the pandemic we were kept up to date with what was going on in the home with weekly reports. This still continues now.
Halliwell is the best place I could have put my husband in to, (and I looked at many!).
I cannot recommend Halliwell highly enough.
Reply from Eileen Allison, General Manager at Halliwell Care HomeWe are so grateful for this heartfelt review. It has been a pleasure to care for your husband and we are so glad that you feel supported too through these difficult days. Thank you so much from all of the team at Halliwell, this means a lot to us.
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Review from Jutta W (Daughter of Resident) published on 20 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum moved to the Halliwell Care Home in October. I have had a great deal of experience with care homes as my mother in law, who died in 2020, had to be moved from one to another and my father, who suffered from vascular dementia also had to be moved from his first care home to his second. I am absolutely
delighted with my mum's care and treatment at the Halliwell. Right from my initial contact with the Manager, she worked really hard to ensure that the move happened as we had to wait for the sale of my mum's home and this took longer than expected which could potentially have led to stress regarding holding the room. The manager and the team were fantastically helpful, my mum's move went like clockwork and the maintenance team colleagues had my mum's room looking really comfortable and homely in no time and were extremely obliging to ensure my mum felt at home as quickly as possible. The nursing staff and all staff I have come into contact with have been excellent.
Reply from Eileen Allison, General Manager at Halliwell Care HomeWe are all so glad that your Mum has settled so well into her new life at Halliwell Care Home. Thank you so much for taking the time to write these very kind words, it means such a lot to me and my wonderful team especially during these very challenging days of the Pandemic.
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Review from H R (Daughter of Resident) published on 9 December 2021 Submitted via Website • Report
Overall Experience 3.0 out of 5
I have to say how disappointed our family was with Halliwell. I'm so glad he's not there anymore. Although a lot of the staff were lovely, I found the management very difficult to deal with. My father was often left in bed until nearly lunchtime which he hated. It seemed understaffed often, especially
at weekends. We found him more than once with no drink and the buzzer put where he couldn't get it so he couldn't ask for help. The management was lacking in understanding and sympathy for my mother when visiting. There were issues getting him to hospital appointments as there is apparently a lack of wheelchair taxis in the area (luckily we were able to find one ourselves). I would say that if you are able and can get about/dress yourself etc it's probably a nice place but our experience was very stressful with a constant stream of emails and calls complaining about my father who was in a lot of pain. He is very happy in his new care setting.
Reply from Eileen Allison, General Manager at Halliwell Care HomeI am sorry that you felt your father’s experience at Halliwell was not satisfactory. It is unusual for the home to receive negative comments, however, we have noted those you have made. We are pleased to hear that he has found somewhere that is more suitable for his and your needs.
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Review from Melissa L (Granddaughter of Resident) published on 4 October 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff are exceptional, offering great care to my grandad who went in for a week of respite. He was very well cared for, his room was impeccable and the grounds of the home are beautiful. Would highly recommend.
Reply from Eileen Allison, General Manager at Halliwell Care HomeThank you so much for your kind review. We were very happy to be able to help.
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Current Review Score: 9.7 (9.732)

Overview of Review Score

The Review Score of 9.7 (9.732) out of 10 for Halliwell Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 25 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.732 for Halliwell Care Home is calculated as follows: ( (236 Excellents x 5) + (43 Goods x 4) + (5 Satisfactorys x 3) + (3 Poors x 2) + (4 Very Poors x 1) ) ÷ 291 Ratings = 4.732
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Halliwell Care Home is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 24 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 8 Oct 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (6)

Meet the Team (1)

Karl

Karl Pay

Job Title: General Manager Joined: 2025

Karl has worked in adult social care for over 35 years, 24 of those in Home Management or senior leadership roles across a wide range of service types, primarily within charitable and not-for-profit organisations.
He brings extensive experience supporting individuals with diverse needs, including older adults, people with learning disabilities, physical disabilities, and those with complex or associated conditions. Karl is passionate about ensuring that everyone receives the right support, whatever their personal challenges may be.
His strengths lie in effectively leading and managing operational functions to ensure the very best outcomes for those who use the services, their families and friends, and the dedicated teams who share the organisation’s vision and values.
Karl is proud to be leading the team at Halliwell, continuing its success by championing the organisation’s values and delivering outstanding care and support.

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