Review from Judy M (Daughter of Resident) published on 4 October 2023
Submitted via Website • Report

Overall Experience

My mother, who was a resident of Halliwell for about 7 1/2 years, died this week (at 103) after a short illness. I cannot let her passing go without saying how extraordinary the love and care at Halliwell is.
During her time at the home, she forged strong friendships with other residents and the staff

became part of our extended family. They always go the extra mile for their residents and treat everyone with dignity, compassion and humour. The whole atmosphere of the home is fun and positive and Mum was very happy at Halliwell. The general manager sets the tone and is more than ably supported by her amazing staff.
The end-of-life care was incredible. Mum was very sick for three days but she was kept comfortable and pain free and I, who was able to be with her, was treated with huge kindness and concern.
Halliwell and the staff are truly the gold standard of care homes. My family and I will be eternally grateful to them.

Reply from Eileen Allison, General Manager at Halliwell Care Home

This is incredible thank you! We were all terribly fond of your mother so going the extra mile was a very easy thing to do. To say we miss her is a huge understatement. Our hope is that all residents and their families experiences are as special. On behalf of the whole team here at Halliwell. Thank you!

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Review from Alistair W (Son of Resident) published on 30 August 2023
Submitted via Website • Report

Overall Experience

My mother is 96 and was struggling on her own. We visited quite a few care homes, and the atmosphere at Halliwell convinced her that this was the place for her. She has now been there for four months and could not be happier. Apart from the excellence of the facilities and the high standard of care,

the approach of the staff to the residents cannot be faulted. The residents are given complete agency over their lives, and the activities that are offered are ones that engage them, as opposed to just being paraded in front of them. They are able to fully participate in music, poetry, art, quizzes, etc.
The quality of the senior staff sets the tone.
I was dreading my mum having to go into residential care, but it really could not have worked out better. She feels engaged and fulfilled. The staff and the other residents could not have been more welcoming, and the process of fitting her in socially was done with care.
An unhesitating recommendation.

Reply from Eileen Allison, General Manager at Halliwell Care Home

This is so wonderful to read, and thank you so much for taking the time. This is exactly how we would wish our residents to feel, and it is truly rewarding for all of us to see residents fully embrace "life" here. Thank you so much on behalf of the whole team.

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Review from Liz P (Daughter of Resident) published on 9 August 2023
Submitted via Website • Report

Overall Experience

My mother has now been a resident at the Halliwell for nearly two and a half years. Prior to her admission, she had been struggling alone at home, despite family support and had suffered numerous falls and fractures. Since arriving at the Halliwell, her quality of life has certainly improved despite

her age, and she now feels safe and secure. The nursing staff and carers treat her with kindness and dignity but are also her friends, happy to have a laugh together. There are many activities and clubs which mum thoroughly enjoys alongside other residents. Recently we attended a garden party in the beautiful gardens, cream teas, a dog show and a great jazz band were loved by all.
Thank you to all at the Halliwell for going the extra mile!

Reply from Eileen Allison, General Manager at Halliwell Care Home

Thank you so much for your kind review. We are really happy that your mum enjoys such a full life here with us. It is great to share this kind of review with the team too, they regularly go the extra mile and deserve positive feedback.

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Review from Audrey E (Resident) published on 5 May 2023
Submitted via Website • Report

Overall Experience

I received excellent care and attention. The staff were very kind and considerate. The residents were very friendly and inclusive.
The grounds were beautiful with easy wheelchair access. I enjoyed my lunches in the dining room chatting with others whilst enjoying excellent cuisine

Reply from Eileen Allison, General Manager at Halliwell Care Home

We are so glad that you found your respite stay so enjoyable. It is great for the team to read such a positive review and we hope to welcome you back again one day! Thank you for taking the time to write this for us.

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Review from V P (Wife of Resident) published on 30 November 2022
Submitted via Postal Card • Report

Overall Experience

My husband went into the Halliwell for a month as he hadn't been well, and I (wife) was struggling as unwell.
The home is lovely, really clean and comfortable.
The staff are very kind and caring and looked after him so well.
Will come back again for respite next spring.

Reply from Eileen Allison, General Manager at Halliwell Care Home

Thank you very much for your kind review. We are all glad that your husband enjoyed his respite stay and that it gave you the rest that you needed. Many thanks on behalf of all the team here at Halliwell.

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Review from Amanda W (Daughter of Resident) published on 26 August 2022
Submitted via Website • Report

Overall Experience

I would highly recommend this care home and cannot fault the care my father was given and the compassion shown every single day.
He struck up genuine bonds with the people looking after him, sharing laughs and playing music together. They made him feel both at ease and safe, often in circumstances

that he would not ideally have placed himself in. Everyone took the time to get to know him and manage his ever-increasing nursing needs in a thoughtful, seamless and dignified manner.
The nursing care was exemplary. In addition to the excellent onsite nurses, the GP is available weekly, in person. I was always kept up to date, and this reassured me that his every need was in hand, even when he wasn't in a particularly compliant mood!
The general facilities are excellent, and the food is carefully created to appeal to the older generation, and the gardens are wonderful.
Thank you, everyone, at Halliwell, for looking after my father so well in the last year of his life!

Reply from Eileen Allison, General Manager at Halliwell Care Home

Thank you so much for this wonderful review. I am genuinely very proud that we are able to make a difference to our residents at the end of their lives. My team go above and beyond to ensure that families do feel this way but it means a lot that you have taken the trouble to tell us. Thank you very much on behalf of all the team.

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Review from T P (Son of Resident) published on 3 August 2022
Submitted via Website • Report

Overall Experience

My Mum came initially for respite care, but ended up staying for a few months, until her health needs meant she could no longer be in a residential home. I cannot praise Halliwell and the staff enough - they did their absolute best to cope with Mums care needs. Everyone treated her with dignity and

respect. The home is very well equipped, and has beautiful grounds and an engaging programme of clubs and events. I would highly recommend Halliwell to anyone looking for a top class residential home.

Reply from Eileen Allison, General Manager at Halliwell Care Home

Thank you so much for your very kind review. It is a challenging time in the care sector and receiving feedback like this gives a real boost to the team and makes me as the General Manager very proud. Best wishes to all the family.

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Review from C C (Respite Resident) published on 7 March 2022
Submitted via Postal Card • Report

Overall Experience

I came for a fortnight's respite care and am going home much refreshed. All the staff have been so helpful. Halliwell Care Home is a very good care home, well designed and with a very beautiful garden which is extremely accessible to someone like me with limited mobility.

Reply from Eileen Allison, General Manager at Halliwell Care Home

Thank you very much for taking the time to leave a review. We are so pleased that you feel refreshed after your short stay and hope to welcome you back one day.

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Review from Stephen M (Son of Resident) published on 1 February 2022
Submitted via Website • Report

Overall Experience

We've been very pleased with Halliwell's care of my father over the last six months, and my mother for a short respite stay, especially after transfer from a less good Home! Helpful, friendly care staff and responsive management.

Reply from Eileen Allison, General Manager at Halliwell Care Home

Thank you so much for your kind review. We are so glad that your father has settled in so well and were also happy to help your mother briefly - it was a lovely chance for them to spend more time together.

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Review from Amanda B (Daughter of Resident) published on 21 January 2022
Submitted via Website • Report

Overall Experience

My father has been a permanent resident in Halliwell Care Home since June 2021 and his care has been exemplary. Sadly due to his dense stroke, he is largely immobile and relies on the Halliwell team for quite literally all of his needs from dressing, help with eating, medication, personal care to ensuring

he is moved from bed to his favourite armchair or his wheelchair. All of these activities are carried out with kindness and respect and my father's dignity is always respected.
While my father was in hospital for many weeks after his stroke he fell victim to very serious pressure sores. The nursing care he receives at the Halliwell to not only help the healing process but to ensure he suffers no more injuries of this type again is first class. The care team are very quick to respond whenever my father needs any assistance. All The Halliwell team go the extra mile.
The only reason It’s not full marks is that my Dad says the sprouts are always too hard! But you can’t have it all!

Reply from Eileen Allison, General Manager at Halliwell Care Home

What a wonderful and detailed review, thank you so much. I am very proud to share this with the team as it reflects not only the care and compassion they have but also the clinical expertise.

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Review from Gillian S (Wife of Resident) published on 20 January 2022
Submitted via Website • Report

Overall Experience

My husband has been in Halliwell Care Home since suffering a stroke affecting his mobility. Right from the start all of his needs have been met in a caring, professional manner. The staff treat him with dignity and respect whilst still dealing with his many needs.
There is also care and consideration

for me as his wife. His health has deteriorated recently, he has dementia and is bed-bound, doubly incontinent, and fed puréed food. He is fed by kind nurses who chat to him in a cheerful manner I visit daily as he is on end of life pathway. Support for me has been outstanding.
The communication with me regarding my husband’s health is superb.
All through the pandemic we were kept up to date with what was going on in the home with weekly reports. This still continues now.
Halliwell is the best place I could have put my husband in to, (and I looked at many!).
I cannot recommend Halliwell highly enough.

Reply from Eileen Allison, General Manager at Halliwell Care Home

We are so grateful for this heartfelt review. It has been a pleasure to care for your husband and we are so glad that you feel supported too through these difficult days. Thank you so much from all of the team at Halliwell, this means a lot to us.

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Review from Jutta W (Daughter of Resident) published on 20 January 2022
Submitted via Website • Report

Overall Experience

My mum moved to the Halliwell Care Home in October. I have had a great deal of experience with care homes as my mother in law, who died in 2020, had to be moved from one to another and my father, who suffered from vascular dementia also had to be moved from his first care home to his second. I am absolutely

delighted with my mum's care and treatment at the Halliwell. Right from my initial contact with the Manager, she worked really hard to ensure that the move happened as we had to wait for the sale of my mum's home and this took longer than expected which could potentially have led to stress regarding holding the room. The manager and the team were fantastically helpful, my mum's move went like clockwork and the maintenance team colleagues had my mum's room looking really comfortable and homely in no time and were extremely obliging to ensure my mum felt at home as quickly as possible. The nursing staff and all staff I have come into contact with have been excellent.

Reply from Eileen Allison, General Manager at Halliwell Care Home

We are all so glad that your Mum has settled so well into her new life at Halliwell Care Home. Thank you so much for taking the time to write these very kind words, it means such a lot to me and my wonderful team especially during these very challenging days of the Pandemic.

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Review from H R (Daughter of Resident) published on 9 December 2021
Submitted via Website • Report

Overall Experience

I have to say how disappointed our family was with Halliwell. I'm so glad he's not there anymore. Although a lot of the staff were lovely, I found the management very difficult to deal with. My father was often left in bed until nearly lunchtime which he hated. It seemed understaffed often, especially

at weekends. We found him more than once with no drink and the buzzer put where he couldn't get it so he couldn't ask for help. The management was lacking in understanding and sympathy for my mother when visiting. There were issues getting him to hospital appointments as there is apparently a lack of wheelchair taxis in the area (luckily we were able to find one ourselves). I would say that if you are able and can get about/dress yourself etc it's probably a nice place but our experience was very stressful with a constant stream of emails and calls complaining about my father who was in a lot of pain. He is very happy in his new care setting.

Reply from Eileen Allison, General Manager at Halliwell Care Home

I am sorry that you felt your father’s experience at Halliwell was not satisfactory. It is unusual for the home to receive negative comments, however, we have noted those you have made. We are pleased to hear that he has found somewhere that is more suitable for his and your needs.

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Review from Melissa L (Granddaughter of Resident) published on 4 October 2021
Submitted via Website • Report

Overall Experience

Staff are exceptional, offering great care to my grandad who went in for a week of respite. He was very well cared for, his room was impeccable and the grounds of the home are beautiful. Would highly recommend.

Reply from Eileen Allison, General Manager at Halliwell Care Home

Thank you so much for your kind review. We were very happy to be able to help.

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Review from Pamela G (Respite Resident) published on 19 July 2021
Submitted via Postal Card • Report

Overall Experience

I have been so well cared for that I have wondered if I would like to stay permanently.

Reply from Eileen Allison, General Manager at Halliwell Care Home

Thank you, Pamela, for your kind review, and if you would like to come to stay permanently, we would be only too happy to welcome you back!

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Review from Sara Y (Daughter of Resident) published on 9 July 2021
Submitted via Website • Report

Overall Experience

My father joined Halliwell as a resident in October 2020. He was immediately very warmly welcomed into the community, and his physical and medical care has been exceptional to date. Most importantly, his whole wellbeing has been a priority, enhanced by a wide range of activities, which, following his

perceptive assessment by the staff, appear to be tailor made to fit his needs. These activities have included, painting in the art studio, singing in a choir, quizzes, concerts, film nights, creative writing and themed events and frequent parties. This comprehensive programme has enabled him, even within pandemic restrictions, to express himself, feel valued and valuable, and, most importantly, to make friends with both the other residents and staff members. Furthermore, having observed the staff providing end of life care, Dad says, it is undertaken with the upmost skill and infinite kindness, I have no worries about what may lie ahead. Peace of mind, for us all.

Reply from Eileen Allison, General Manager at Halliwell Care Home

Thank you very much for taking the time to write this wonderful review. We are all so delighted that your father has settled into Halliwell and made the most of everything we have to offer but more importantly, truly made it home. It is a pleasure to care for him.

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Review from S L (Respite Resident) published on 30 June 2021
Submitted via Postal Card • Report

Overall Experience

I have stayed at Halliwell for two weeks for respite care after surgery. I cannot speak highly enough of the excellent care I have received, waited on hand and foot and enjoyed first-class restaurant food, so well presented. I will return home rather sad and will miss the help I have received, but their

care has made me stronger and will make my recovery faster thanks to the excellent nursing staff.

Reply from Eileen Allison, General Manager at Halliwell Care Home

What a lovely review - thank you so much. I am really pleased that we have helped with your recovery post-operatively. Please do come and stay again anytime that you need a rest!

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Review from Averil B (Resident) published on 28 June 2021
Submitted via Postal Card • Report

Overall Experience

Halliwell Care Home gives me (and my family) complete peace of mind. The staff are trained to the highest standard and show compassion as well as expertise medically. I always feel completely safe here and steps are taken to ensure that infection is kept under control.

Reply from Eileen Allison, General Manager at Halliwell Care Home

Thank you very much for writing this review. I am so pleased that you feel happy and safe at Halliwell, and that you are cared for with compassion.

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Review from Mary A (Daughter of Resident) published on 26 June 2021
Submitted via Website • Report

Overall Experience

My mother is very happy and well looked after at the Halliwell, where she has lived for the past two years. The staff are really caring and supportive, and have worked extremely hard both to keep her safe during the pandemic and to make more activities available as the situation has eased up. Even when

proper visits and outings were not possible, we were able to visit her in a special visiting room, equipped with a floor to ceiling screen. My mother loves the beautiful garden, where she can get outside for a breath of fresh air, listening to birdsong and watching the flowers grow. She really enjoys meeting with friends in her bubble and, when guidance allows, joining in activities such as poetry reading. The food is very good, with a legendary pudding trolley. And the nursing staff are always on hand to help with any issues. Overall, the home seems to be a very well-managed and happy place - not cheap but worth the extra!

Reply from Eileen Allison, General Manager at Halliwell Care Home

What a wonderful review, thank you so much. It is always lovely when our residents fully embrace life at Halliwell, joining activities and making friends. We are very proud of the care and service that we provide and we pride ourselves on giving that little bit extra!

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Review from Joan A (Daughter of Resident) published on 13 January 2021
Submitted via Website • Report

Overall Experience

My mother has been living at the Halliwell for nearly two years now, and her experience has been extremely positive. The way the manager and all the staff were running the place was excellent anyway, but during the pandemic, with all its uncertainties and frequent changes of policy and situation, they

have been shining stars in every way! The communication with relatives has been excellent, and residents have been very well cared for and fed. The creation of "bubbles" for the residents has been a lifesaver, and they have enjoyed the newsletter that has been created too. Frequent testing of staff and residents and sharing of the results has been helpful, and now all residents have received their first vaccine dose. I salute all the staff and residents and offer a million thanks from someone living on the opposite side of the world.

Reply from Eileen Allison, General Manager at Halliwell Care Home

Thank you very much for such a wonderful review. It means so much to me and to the whole team that our efforts are appreciated. It has been a terribly challenging time but we have pulled together and done our best to fight off this dreaded virus! I will share this with them all.

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