Haydon-Mayer Care Home, Herne Bay, Kent
Haydon-Mayer Care Home, Herne Bay, Kent
Haydon-Mayer Care Home, Herne Bay, Kent

Haydon-Mayer is situated in the coastal town of Herne Bay and the two storey building stands in a quite residential street. Its location affords easy access to local shops. Service users can enjoy observing the everyday street activity from the spacious front facing conservatory lounge.


Service users assessed as requiring a Nursing and or Dementia care environment can have all their needs met within the home. Registered Nurses are available over 24hrs.

Group: Nicholas James Care Homes Ltd

Person in charge: Lethi Nair (Manager)

Local Authority / Social Services: Kent County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 32 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 32

Rooms with ensuite WC: 2

Weekly Charges Guide: Nursing Care Single from £750 (These prices are only a guideline, please contact Haydon-Mayer Care Home to find out the exact price for your requirements.)

Facilities & Services: Day Care • Wheelchair access

Latest Care Quality Commission* Report on Haydon-Mayer Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.3 Haydon-Mayer Care Home has a Review Score of 9.3 (9.348)

The Review Score of 9.3 (maximum of 10) for Haydon-Mayer Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 21 Reviews over all time. This Average Rating is also the rating value for Haydon-Mayer Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 12 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.348 for Haydon-Mayer Care Home is calculated as follows: ( (137 Excellents x 5) + (81 Goods x 4) + (22 Satisfactorys x 3) + (2 Poors x 2) + (8 Very Poors x 1) ) ÷ 250 Ratings = 4.348

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Haydon-Mayer Care Home is based on 12 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 6.4 positive Reviews (32 registered maximum number of service users ÷ 5). 12 Reviews ÷ 6.4 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    13
  • Good
    6
  • Satisfactory
    1
  • Poor
    1
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Haydon-Mayer Care Home?

  • Extremely LIKELY
    14
  • Likely
    6
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    1

Reviewer Connection to Haydon-Mayer Care Home

  • Daughter of Resident/Service User
    10
  • Resident / Service User
    4
  • Wife of Resident/Service User
    4
  • Granddaughter of Resident/Service User
    1
  • Husband of Resident/Service User
    1
  • more

The secret of this home is the team, pulled together by an amazing manager and her deputies. It is clean, staff and residents are happy and well cared for. Plenty of activities and the home is warm and inviting. Although my husband has now passed away, I shall carry on visiting with our little collie dog. I cannot fault anything or anybody.

How likely would you be to recommend Haydon-Mayer Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Mum received excellent care and kindness. Mum was treated with respect. All the staff were very helpful. The nursing care was excellent.

How likely would you be to recommend Haydon-Mayer Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Staff deserve praise for their politeness, care and patience and for the respect and security they provide for residents and visitors. There is room for improvement in communication with relatives and friends. The physical environment is satisfactory, but shared rooms are cramped and the whole building would benefit from some refurbishment.

How likely would you be to recommend Haydon-Mayer Care Home? Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Good

Very caring home, all staff cannot do enough to help and assist.
Happy, homely feel.

How likely would you be to recommend Haydon-Mayer Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I would like to praise all the staff and management at Haydon-Mayer in all aspects. It's such a lovely, warm and friendly environment for residents. I have seen great changes, communication is great too. Fantastic.

How likely would you be to recommend Haydon-Mayer Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Value for Money: Good

Staff are very friendly.
I feel I am listened to and treated with respect.
My room is warm and very comfortable.

How likely would you be to recommend Haydon-Mayer Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Since my husband was transferred to this nursing home, the staff have gradually interacted with him to make him adjust to the different surroundings. They have used their care compassion and consideration towards his needs and mine. Whenever I have a question or need help they all provide the time to give me the help/answers I need during this traumatic change in our lives.

How likely would you be to recommend Haydon-Mayer Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

There have been good improvements to this care home in the last two years, which I feel were needed. It is now a happy and caring place with very friendly and caring staff. It would be nice if staff had a little more time to spend talking with residents, especially those who are not able to come to the communal rooms downstairs. I am very grateful for the way my mum has been looked after.

How likely would you be to recommend Haydon-Mayer Care Home? Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

This is the first time I have ever had to stay in a care home, my age is 74 and I am female. The staff are excellent regardless of what you require them for. They are caring and kind. I have been in three different rooms while I have been here and each being a pleasant room kept clean and tidy by the staff. I would definitely recommend this care home most highly.

How likely would you be to recommend Haydon-Mayer Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

An excellent modern home in a nice area of Herne Bay. TV in all rooms and washing facilities. Staff very caring and administer to all needs including feeding meals. Assistance call facility for the response of care staff (on bed).
Nurse on duty at all times to administer medication and to provide medical help and to call a doctor if needed.

How likely would you be to recommend Haydon-Mayer Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I am happy with the service I receive and the staff are doing everything they can to assist me.

How likely would you be to recommend Haydon-Mayer Care Home? Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I enjoy living here and all the help I get.

How likely would you be to recommend Haydon-Mayer Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

The home tries very hard to meet every residents needs. More staff would help. Also more staff with English as a first language. Reviews regularly would be welcomed even though you can speak and approach nurses/manager when needed. The home needs to be refurbished especially windows/lighting in rooms.

How likely would you be to recommend Haydon-Mayer Care Home? Likely

Average Rating: 

 3.3 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Satisfactory

I think the service we received wasn't very professional and not well handled. They need to take into consideration about emotions and a way of speaking to people on the phone. They need to understand the resident's needs and the care that they need to provide. Unprofessional on the phone, communication and need to take into consideration when letting the family know about a death and how they should speak to the family.

How likely would you be to recommend Haydon-Mayer Care Home? Extremely Unlikely

Average Rating: 

 1.5 out of 5

Overall Standard: Very Poor

Facilities: Very Poor

Care / Support: Very Poor

Cleanliness: Very Poor

Treated with Dignity: Very Poor

Food & Drink: Poor

Staff: Very Poor

Activities: Satisfactory

Management: Very Poor

Safety / Security: Satisfactory

Rooms: Poor

Value for Money: Very Poor

The overall the standard appears first class, mum is very happy here. Whenever the family visit, staff are polite, very kind and patient. Mum still enjoys her food and drink. Sometimes we do worry she doesn't get enough to drink. She has always drank a lot of tea, water and juices.
Any concerns we have, have always been dealt with quickly. Only sometimes minor care issues take time to be noticed; sore eyes, dirty fingernails, toenails need cutting. It is never easy being forced to find a nursing home for a parent, but my brothers and I have complete trust in the management and carers at Haydon-Mayer.

How likely would you be to recommend Haydon-Mayer Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Ms Aji Jose, Registered Manager at Haydon-Mayer Care Home responded to this review on 25 Oct 2016:

Thank you for your review and the feedback; it is very much appreciated.
The Hydration of our residents is of a high importance to us and we have systems in place to monitor our residents fluid intake. If you do ever have any queries or would like to discuss this further please do not hesitate to contact the manager.

Staff are very helpful, friendly and warm, could not be better. Also, they do a wonderful job.

How likely would you be to recommend Haydon-Mayer Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Care homes in the South East of England are the most expensive in the country. I visited approximately a dozen when trying to find somewhere to look after mum. From the very worst homes to the very luxurious. I was horrified at the casual expectation of the better quality that families would 'top up' care home fees once the money from the from the sale of the family home had run out. I was horrified at the state of the homes at the other end of the scale. 'Haydon-Mayer Care Home' is a decent home with fees in line with the country-wide average and no top up required. Mum has now lived there for a year, and I think the recent CQC report (May 16) is a good reflection of what I have found. The home tries very hard and provides good quality care. The areas pinpointed in the report that need improvement I know are being addressed, and have not impacted on mum's care in any negative way. My only criticism is the lack of a secure outside space. The garden at the home is very pleasant, but it would be good for mum to have free access to it on outdoor days when I am not there. Other than that, I would thoroughly recommend 'Haydon-Mayer Care Home'.

How likely would you be to recommend Haydon-Mayer Care Home? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Care / Support: Excellent

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

My father moved here from another home in December 2015. I have found the care to be very good with attention paid to details, such as finger nails. My father always looks cared for although it must be difficult at times as he does get agitated. The staff are caring and courteous. The food is good, particularly at lunchtimes although sometimes a little sparse at suppertime. Problems are dealt with efficiently e.g. a recent ingress of ants into my father's room. The home is well managed and staff appear to receive a lot of training. On the (very) slight negative side they still have not managed to spell my father's name correctly (a niggle) and I fairly frequently find hot drinks left to go cold.

How likely would you be to recommend Haydon-Mayer Care Home? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

We are happy with Haydon-Mayer. It has a nice family feel to it and the care provided is very good. The staff are all very helpful and take time with the people in there.

The garden area could be improved upon, with fencing off or enclosing the back area, to assist with residents going outside on warmer days.

The activities have improved in the last year and we hope this can continue with more outside trips included, plus varied indoor activities.

How likely would you be to recommend Haydon-Mayer Care Home? Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

Abigail Draper, Events and Marketing Manager at Haydon-Mayer Care Home responded to this review on 13 May 2016:

Thank you for your comments and suggestions we appreciate your feedback.

I am very pleased with the home they are caring people and dads very happy. They take good care of him he is 99 years old and they treat him with care and respect. I am really happy with the manger and staff who help me if I have any problems, they really care.

How likely would you be to recommend Haydon-Mayer Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Great staff who really care about their residents and treat them all as individuals. Lots of activities laid on and a real desire to involve relatives in all aspects of their loved ones care. Management have a genuine 'open door' policy are very caring. Good engagement with residents and families through regular meetings.

How likely would you be to recommend Haydon-Mayer Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

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Awards / Recognitions

April 2017

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Care Home Idol 2016

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