Little Court

26 Roopers, Speldhurst, Tunbridge Wells TN3 0QL
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9.7 71 Reviews
  • Little Court, Tunbridge Wells
Little Court Nursing Home: Care for Individuals by Individuals Who Care...

Choosing a home for you or your loved one is an important decision that cannot be taken lightly. Not only do you want the highest level of care but the freedom to make choices and enjoy a happy fulfilling life.

Little Court has the right people, philosophy and environment to provide bespoke care in a way which opens up possibilities rather than restrict choices.

Staff members are selected for their caring nature and willingness to learn. They strive for continuous improvement, providing on-going learning programs to staff. The staff put your dignity and, most importantly, your choice at the forefront of care.

Please don't hesitate to arrange a viewing where you can come and speak the manager, staff and other residents.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 35 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Nursing Care: £1400 – £1900

These prices are only a guideline, please contact Little Court to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Patricia Napier (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2011

Room Information

  • Single Rooms (35)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (1)

Parking

  • On site parking available

Little Court Reviews (71)

9.7

Little Court has a Review Score of 9.7 (9.732) out of 10, based on 13 reviews in the last 2 years.
Over all time Little Court has 71 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Little Court
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Total of 71, showing 21-40
Review from A S (Daughter of Resident) published on 26 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother's life was made so much more comfortable and happy whilst at the 'home' with you in Little Court. The staff were incredibly sensitive and caring, all the staff were interactive from the housekeeping team, catering staff, to carers/nurses and recreation staff. She was treated as an individual,
and when her journey came to an end, I was supported and kept fully informed. Thank you all.
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Review from R B (Daughter of Resident) published on 6 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Little Court has been caring for my mother for two years. During this time, my visits have always seen the excellent care that Little Court and their team provide. They all recognise my mother's needs and respond to them with their expertise and love. My questions about any care or health problems are
immediately dealt with. I genuinely feel that they care for their clients and their families and I am very grateful for this. After my visits, I leave with a peaceful heart and mind.
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Review from C G (Sister of Resident) published on 29 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I found Little Court very welcoming and friendly. The rooms were clean as in all areas and the staff were very caring and helpful. My brother was very settled there.
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Review from T C (Sister of Resident) published on 16 October 2019 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
When visiting my brother we are always made welcome by the staff who are very polite. More often than not we are offered a drink and some space to talk to my brother alone. He always appears clean, shaved and in good spirits. There is not a lot to stimulate him mentally, although this may be different
throughout the week. Overall the home is a safe and clean environment offering a good standard of care.
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Review from Doris W (Resident) published on 14 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
They are happy staff.
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Review from Ena N (Resident) published on 14 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy and the staff are very good.
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Review from N B (Wife of Resident) published on 14 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Little Court has proved to be everything my family and I wanted for my husband's care. Bright, airy lounges overlooking the garden, comfortable bedroom.
A varied diet and most importantly, good caring staff who treat him with dignity.
We are so pleased we chose Little Court, it has such a warm family
feel.
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Review from Alison K (Daughter of Resident) published on 12 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
During the 4 months my mother received nursing care at Little Court, the team of staff were always professional, caring and industrious, more than happy to help and kind.
Little Court always seemed clean, cheerful and welcoming.
The food looked appetising and appealing. Staff kept us informed.
When
we had to leave after visiting we knew mum was in good hands.
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Review from Mike W (Son of Resident) published on 12 August 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
Staff are kind and considerate. The care home always feels clean and safe for the residents. The food looks appetising and wholesome.
I am very happy with Dad's care at Little Court and would recommend to anyone looking for a home for their relative.
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Review from C J (Daughter of Resident) published on 6 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The quality of care and professionalism shown by all staff at Little Court was excellent.
I was very impressed by the staff's patience and dignity which my mother experienced.
Despite being initially reticent about being in a nursing home, my mother was full of praise about her care during her short
stay.
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Review from J W (Wife of Resident) published on 6 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot fault the care my husband is receiving.
The staff are caring, compassionate and quick to respond.
The atmosphere is calm in all parts of the home, the garden is a peaceful and beautiful place to sit.
Standards of cleanliness are very high.
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Review from C L (Daughter of Resident) published on 28 June 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have found Little Court to be a very well kept establishment. The staff are very friendly and take time to talk to residents and family, they always seem to be smiling. The building is kept to a good standard and the food is very good.
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Review from Arthur O Keith R (Son-in-law of Resident) published on 20 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Recent management upheavals although sad have not reduced the quality of care at Little Court which is exemplary. The atmosphere in the home is "homely" and not clinical and staff show a real care about residents. Fortunately, there are some very loyal long-standing members of staff who have supported
the owners well. They are to be valued. The partnership works well and the two homes form a good team. We are very happy with the quality of care given to our relative. Well done! Little Court is a really good care home and we feel very welcome every visit.
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Review from Lynda J (Respite Resident) published on 18 March 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
It was an honour to spend two weeks respite care at Little Court.
Staff made me very welcome and my newly decorated suite was wonderful. It was humbling to watch staff handle the residents, some with dementia. It really felt like home and I wish them the very best in the future. Well done!
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Review from Lynda L (Daughter of Resident) published on 15 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A friendly welcoming home which takes care of my mother's many needs impeccably.
Nothing is too much trouble. All the staff are caring in their approach to all the residents. I always feel welcome when I visit or phone to speak to my mother. She is happy in the Little Court and feels valued. A truly
excellent home. I feel fortunate to have my mother in such a lovely place.
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Review from Margaret A (Sister-in-law of Resident) published on 15 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found the staff very caring and helpful to the residents. My sister-in-law is very well cared for. The home is always very clean and the food nutritious. Most days there is some activity to help stimulate the residents.
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Review from G B (Daughter of Resident) published on 4 January 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Little Court has been great for my mother. They look after her well and she is very happy there.
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Review from Keith L (Son of Resident) published on 28 December 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
On the whole, we are very satisfied with the care of our mother. At times we feel that more regular toileting and mobilizing could be improved to prevent pressure sore problems.
Maybe a higher level of training in relation to dementia care for some staff would be beneficial to improve the management
of specific problems that crop up with dementia.
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Review from K N (Husband of Resident) published on 17 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Little Court is in a very quiet and pleasant location. All the staff are very kind and caring. The activities lady does a very good job at keeping the residents entertained. The food is excellent and residents have a good choice of meals. Visitors can stay for lunch and sample the food for themselves.
All the bedrooms and public areas are kept very clean and tidy.
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Review from Amanda R (Daughter of Resident) published on 3 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found all the staff at Little Court to provide excellent care. They are extremely attentive and conduct themselves in a most professional manner.
There is a real sense of family in the home and each resident is cared for according to their need. I feel that I can rest easy, knowing that my mother
has 24 hours of excellent care and is treated with respect and dignity at all times.
Thank you to all the wonderful staff.
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Current Review Score: 9.7 (9.732)

Overview of Review Score

The Review Score of 9.7 (9.732) out of 10 for Little Court is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 13 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.732 for Little Court is calculated as follows: ( (115 Excellents x 5) + (30 Goods x 4) + (2 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 149 Ratings = 4.732
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Little Court is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 35 registered maximum number of service users is 7, which has been reached with 13 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 31 May 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (2)

Meet the Team (4)

Patricia

Patricia Napier

Job Title: Home Manager Joined: 2014

I have worked in healthcare for over a decade and have been a registered nurse since 2007. Have vast experience in different nursing departments.


Being part of MG Homes, I and our multi-disciplinary team of nurses, carers, domestic, and kitchen staff, will work together in order to deliver the best person-centred care to those we support.


I have been part of the MG Homes team since 2014. I started as a Registered Nurse, in 2016 I was promoted to Deputy Manager, and in 2018 to Manager.

Teri

Teri Vinall

Job Title: Activities Coordinator Joined: 2015

My role over the last 8 years has been to work with our residents to improve their quality of life by regularly asking them what they would like to include in our plans.


My most recent achievement involves one of our lovely gentlemen who had lost a lot of strength in his legs. He came to me and asked if I could help him walk again. We started off slowly with some gentle movement and then started to incorporate resistance training and fall prevention exercises. Now he is able to walk with the aid of a Zimmer frame.


I love my job; every day is different, every resident is different and at the end of it I feel like I have made a difference.

Phillip

Phillip White

Job Title: Maintenance Assistant Joined: 2022

I have been working for MG Homes for about 6 months and have over 40 years of experience in the facilities field. My experience as a facilities manager in the NHS for 18 years has brought me here to gain more experience.


I like how different my job is every day. The working environment is really good and I enjoy making the days of our residents and staff brighter.

Paul

Paul Kennard

Job Title: Facilities Administrator Joined: 2013

I moved back from Wales over ten years ago and wanted to get a job so I could use my property maintenance skills. For 10 years I worked as a Maintenance Manager at MG Homes. I love my job; it gets me involved with the residents and I am happy to contribute to their well-being by keeping their rooms nice and tidy.


My best achievement so far is receiving compliments from residents and their families about the appearance of both homes, communal areas and residents' bedrooms. I have recently moved into the position of Facilities Administrator, and there is a lot of administrative work behind the maintenance. I continue to enjoy my work and improving the lives of residents.

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