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Staplehurst Manor Care Home

Frittenden Road, Staplehurst, Tonbridge, Kent TN12 0DG
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I am happy in lovely surroundings with caring staffD B(Resident / Service User)
Staplehurst Manor Care Home, Tonbridge
My wife and I fully recommend this home and its incredible staff.Alan W(Son of Resident/Service User)
Staplehurst Manor Care Home, Tonbridge
Staplehurst Manor Care Home, Tonbridge

Staplehurst Manor is a beautiful home, which welcomes anyone in need of nursing or residential care, including those living with Parkinson’s. Nurses are on duty at all times for residents in need of nursing care, which is particularly helpful if their condition requires regular medical attention.

They're in a picturesque spot between the High Wield and the Kent Downs, both areas of outstanding natural beauty and surrounded by open fields...  

Care Provided by Staplehurst Manor Care Home

Primary Care Categories

  • Older Person Care
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 30 Service Users

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,410From £1,550
Nursing CareFrom £1,560From £1,715

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

Contact Staplehurst Manor Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Julie Taylor(Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (30)
  • Single Rooms with ensuite Wet Room (4)

Staplehurst Manor Care Home Reviews (125)

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9.7

Staplehurst Manor Care Home has a Review Score of 9.7 (9.670) out of 10, based on 38 reviews in the last 2 years. Over all time Staplehurst Manor Care Home has 125 reviews.

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Review from Christine L (Sister-in-law of Resident) published on 4 June 2025 Submitted via Website
Overall Experience

A lovely care home and the staff and management are really friendly and welcoming. I would definitely recommend it , food is really good and lots of activities for the residents to join in. They are checked on regularly if they stay in their rooms.

Reply from Lisa Henderson, Customer Care Advisor at Staplehurst Manor Care Home

We appreciate you taking the time to leave us your comments. It is always nice to hear words like "Friendly" and "Welcoming" being used to describe our Staff. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your loved one with the best possible care.

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Review from S D (Wife of Resident) published on 9 April 2025 Submitted via Postal Card
Overall Experience

Very good.

Reply from Grace Langfield, Customer Service Adviser at Staplehurst Manor Care Home

Thank you for your feedback. Please let us know if there is anything else we can do to make your loved one's stay as comfortable as possible.

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Review from J W (Resident / Service User) published on 8 April 2025 Submitted via Postal Card
Overall Experience

Staff would not have been more helpful!

Reply from Maria Ricketts, Customer Care Adviser at Staplehurst Manor Care Home

Thank you for your feedback. Thank you for choosing Staplehurst Manor for your stay.

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Review from H W (Daughter of Resident) published on 20 March 2025 Submitted via Postal Card
Overall Experience

My mum is very well cared for, enjoys the good food and activities. I am assured mum is living her best life.

Reply from Lisa Henderson, Customer Care Advisor at Staplehurst Manor Care Home

Thank you for your feedback. It is great to hear that your Mum is well cared for at Staplehurst Manor Care Home. We hope to continue providing your Mum with the best possible care.

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Review from Andrew E (Nephew of Resident) published on 4 March 2025 Submitted via Postal Card
Overall Experience

My aunt became a resident in mid-September 2024, having broken her hip in a fall at home and subsequent surgery in late August. At 97, with increasing sight and hearing deficiencies, she has settles in well having been used to living on her own for 5 years after being widowed. The staff are caring, the home is almost spotless and the rooms are spacious.

Reply from Maria Ricketts, Customer Care Adviser at Staplehurst Manor Care Home

Thank you for your lovely review. We are glad to help you and your family through such a difficult time. Please let us know if there is anything we can do to make your Aunt's stay as comfortable as possible.

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Review from Alison H (Daughter of Resident) published on 24 February 2025 Submitted via Postal Card
Overall Experience

Caring and loving. Always on hand to assist with individual needs. Such a friendly environment and always willing to help. I couldn't have wished for better care for my Father.

Reply from Fran Donno, Customer Service Adviser at Staplehurst Manor Care Home

Thank you for your kind words. We are so pleased to hear that your Father has received such high standards of care and support during his stay and that you have felt at ease with him in our care. Hopefully, you will go away from this feeling like your loved one received the best possible care.

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Review from Sharon K (Daughter of Resident) published on 31 January 2025 Submitted via Postal Card
Overall Experience

The period after Christmas can be quite depressing. The staff at Staplehurst Manor Care Home go above and beyond to engage residents in daily activities, great imagination and creativity are used to create a wonderful series of interacting and engaging activities. Senior activity coordinator, is an incredible asset to Staplehurst.

Reply from Maria Ricketts, Customer Care Adviser at Staplehurst Manor Care Home

Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Please let us know if there is anything we can do to make mum's stay as comfortable as possible.

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Review from Craig D (Son-in-law of Resident) published on 31 January 2025 Submitted via Website
Overall Experience
My mother-in-law moved into Staplehurst Manor Care Home during the summer. From day one she has been delighted by the caring family feel, amazing home cooked food and the excellent activities and entertainment. The staff are all so wonderful, caring and friendly, a real highlight of the home.

It's been such a relief to us to have found such a special place.

Reply from Maria Ricketts, Customer Care Adviser at Staplehurst Manor Care Home

Thank you for your feedback. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your loved one with the best possible care.

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Review from L D (Niece of Resident) published on 23 January 2025 Submitted via Website
Overall Experience
My thanks to the wonderful team at Staplehurst Manor Care Home. My uncle moved in during 2023 and was very happy there. He trusted the staff, whom he said just 'quietly got things done'.
From my perspective, I liked the fact that they talked to him not me, about what he wanted. It was one of the only places that did that when we looked at homes with him.
He did like the aesthetics of the manor buildings, he was rather delighted to live in a manor. Although he had a very small room, it had a lovely outlook over the garden. Although he could have moved to a larger room, he decided not to, and personalised his with his pictures, books, ornaments, and wine rack!

Throughout his time there he had support for his many particular interests including helping setting up his attendance at his beloved online lectures. He appreciated the outside grounds and enjoyed the poetry sessions in particular. He said that the food was in abundance and the homemade cakes.

Reply from Maria Ricketts, Customer Care Adviser at Staplehurst Manor Care Home

Thank you for your lovely review. We hope Staplehurst Manor care home did everything possible to make the transition as easy as possible. Thank you for choosing Staplehurst Manor.

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Review from D L (Daughter of Resident) published on 13 January 2025 Submitted via Postal Card
Overall Experience
My Mother is very happy at Staplehurst Manor Care Home.
All the staff are friendly and kind, they all appear to really enjoy their work and it shows with the care they show the residents.
The food is delicious and the chef speaks to all the residents individually to plan their week's meal.

The activities are well thought out and include everyone no matter what their mobility is.

Reply from Fran Donno, Customer Service Adviser at Staplehurst Manor Care Home

Thank you for leaving your kind words. We are so pleased to hear that you are impressed with the high standards of care provided, delicious meals, and fun activities provided at Staplehurst Manor Care Home. It is lovely to hear that your Mother is very happy and that you can feel at ease with her...  

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Review from B G (Resident / Service User) published on 7 January 2025 Submitted via Postal Card
Overall Experience

Finding conversations with other residents and staff difficult because of my impaired hearing.

Reply from Maria Ricketts, Customer Care Adviser at Staplehurst Manor Care Home

We appreciate you taking the time to leave us your comments. We will discuss your feedback with the homes manager to help them continually improve their service. Please let us know if there is anything we can do to make your stay as comfortable as possible.

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Review from J H (Regular Volunteer) published on 24 December 2024 Submitted via Postal Card
Overall Experience

I enjoyed a lovely traditional Christmas lunch in the company of my Knit and Natter friends and the residents of Staplehurst Manor Care Home on the 3rd of December. We were treated royally and had a very happy time.

Reply from David Mclean, Customer Service Adviser at Staplehurst Manor Care Home

Thank you for taking the time to leave your lovely review. We are glad the event went so well and feel like you "were treated royally". We will certainly pass your comments on to the manager.

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Review from S K (Daughter of Resident) published on 19 November 2024 Submitted via Postal Card
Overall Experience

Great care and patience shown to my Mum. It's such a relief to know she is safe and cared for.

Reply from Maria Ricketts, Customer Care Adviser at Staplehurst Manor Care Home

Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your loved one with the best possible care.

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Review from R B (Daughter of Resident) published on 7 November 2024 Submitted via Website
Overall Experience

My Dad was discharged from Tunbridge Wells Hospital to Staplehurst Manor Care Home for end-of-life care. With his determination and their excellent care we were able to bring him home at the end of June 2024 as he wanted to be in his own home. He is still doing remarkably well 3 months on. I can't thank the staff enough for their help and kindness and for helping us through the maze of organising a care package at home.

Reply from Fran Donno, Customer Service Adviser at Staplehurst Manor Care Home

Thank you for your lovely review. We are glad to help you and your family through such a difficult time and it is great to hear that your dad is doing well. It is fantastic to hear that our staff were so supportive of your dad and your family. Hopefully, you will go away from this feeling like your loved one received the best possible care.

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Review from H S (Husband of Resident) published on 29 October 2024 Submitted via Postal Card
Overall Experience

Friendly atmosphere with a hotel feeling. Clean and tidy. Staff respond when called. I am pleased to have this opportunity to reflect on the home.

Reply from Maria Ricketts, Customer Care Adviser at Staplehurst Manor Care Home

Thank you for your lovely review. We are very happy to hear you can feel at ease with your relative in our care. We hope to continue providing your loved one with the best possible care.

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Review from Christine R (Respite Resident) published on 29 October 2024 Submitted via Postal Card
Overall Experience

The best thing I could have done was put myself into repsite care at Staplehurst Manor Care Home. They got me back on my feet again and back to my normal activities.

Reply from Maria Ricketts, Customer Care Adviser at Staplehurst Manor Care Home

Thank you for your lovely review. We are glad to help you through your respite stay with us. Thank you for choosing Staplehurst Manor for your stay.

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Review from Emma N (Daughter of Resident) published on 22 August 2024 Submitted via Postal Card
Overall Experience

My mother has been looked after extremely well by the majority of staff. The manager is superb and four of the ladies are a credit to the home. I will miss my visits.

Reply from Fran Donno, Customer Service Adviser at Staplehurst Manor Care Home

Thank you for your kind words. It is so wonderful to hear that your Mother has been looked after with high levels of care and support. It is lovely to hear that your Mother has felt at ease in our care and we hope Staplehurst Manor care home did everything possible to make the transition as easy as...  

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Review from E J (Daughter of Resident) published on 14 August 2024 Submitted via Postal Card
Overall Experience

My mother participates in all the activitities that she would have refused in the past. he loves the staff member who encourages her. The food and meals are varied daily and all look delicious. All of the carers are lovely and very courteous.

Reply from Grace Langfield, Customer Service Adviser at Staplehurst Manor Care Home

Thank you for taking the time to leave your review. It is really wonderful to hear that your mum has been encouraged to come out of her shell and join in on the daily activities that our home provides. We hope to continue providing her with the best possible care.

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Review from Joy W (Wife of Resident) published on 22 July 2024 Submitted via Postal Card
Overall Experience

My husband spent three weeks here recovering after a month in the hospital. The care he received was mostly excellent and he was made very welcome. There is a lovely community feel to the place. The food was very good and I was able to join him for lunch whenever I asked (at £15) The grounds are lovely and sitting outside when the weather allowed was a delight. My husband's room was very small but for just three weeks that wasn't a problem.

Reply from Rosie Smith, Customer Advisor at Staplehurst Manor Care Home

Hello and thank you for taking the time to leave the staff at Staplehurst Manor such a lovely review. We are thrilled to hear that your husband received excellent care within the home and that you felt it had a "lovely community feel". We are so pleased that you were both able to enjoy your husband' stay with us. Thank you again and best wishes.

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Review from V W (Resident / Service User) published on 16 May 2024 Submitted via Postal Card
Overall Experience

I am very happy at Staplehurst Manor and would recommend it to all of my friends and of course any family members.

Reply from Fran Donno, Customer Service Adviser at Staplehurst Manor Care Home

Thank you for your kind words. We are overjoyed to hear that you are enjoying your stay at Staplehurst Manor Care Home. If there is anything we can do to make your stay as comfortable as possible, please do let us know.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 April 2017
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

3 Bed Vacancies

Posted: 06 July 2026

Ensuite room (toilet and basin) available offering nursing or residential care. The home has a homely feel, set within 27 acre beautiful gardens.

News (0) & Events (0)

News

There are no news items for Staplehurst Manor Care Home.

Upcoming Events

There are no upcoming events for Staplehurst Manor Care Home.

Awards / Recognitions (8)

  • 30 Jan 2026Recipient: Bupa Care Homes
  • 31 Jan 2025Recipient: Bupa Care Homes
  • 28 Feb 2023Recipient: Bupa Care Homes

Accreditations

There are no accreditations posted yet for Staplehurst Manor Care Home.

Meet the Team (16)

Amy Smith
Amy SmithJob Title:Chef ManagerJoined: 2004

I will have worked at Staplehurst Manor for 20 years this September. I started as a chef assistant, completed my level 3 apprenticeship and was promoted to chef manager, and I've not looked back since.

I work with the most amazing people who really, genuinely care about what they do and about the residents in our home. No day is the same and it feels like having a huge extended family here.

I live locally with my husband, daughter and our Labrador who we enjoy going on long walks. I am a huge Chelsea FC fan and I even got the chance to watch the 2012 Champions League final in Munich.

Broxi Evans
Broxi EvansJob Title:ReceptionistJoined: 2020

I have been working as a receptionist at Staplehurst Manor for 4 years.

Working at Staplehurst Manor has allowed me to gain experience, knowledge and confidence in my work throughout the years. During my time here I've passed my Level 3 Business Administration apprenticeship and I'm currently working towards my Level 5 Leadership in Adult Care apprenticeship so I can become a qualified manager.

My favourite thing about working here is how friendly all our teams are, it really feels like a family to anybody that walks through the door.

Outside of work, I have a big passion for animals, and since moving in with my partner I've adopted 4 fur babies in the past 2 years.

Martha Isted
Martha IstedJob Title:Senior Activity CoordinatorJoined: 2017

I started as a care assistant in 2017 and in 2018 I also took on the role of Senior Activity Coordinator. I've also got experience as an Engagement Champion, First Aider and Mental Health First Aider.

I take pride in looking after our residents and making sure they are enjoying the entertainment we always have going on in the home. We are always doing activities such as arts and crafts, embroidery, music and dancing.

I was born in Ecuador in South America and speak both English and Spanish. I've lived in Staplehurst for a few years now and enjoy going on walks around the area. I've recently taken up new hobbies of sewing and embroidery.

Suzy Suka
Suzy SukaJob Title:Senior Care AssistantJoined: 2023

I've been working for Bupa for just over a year now and have loved every second of it.

I have a master's Degree in Public Health from my University in Ghana and have worked with numerous international hospitals which led me to finding a new career path here with Bupa.

My favourite part of working at Staplehurst Manor is around the residents, they light up my every day and it's a privilege to care for them, as I am passionate about giving back to my community.

In my spare time, I enjoy sewing, reading and dancing.

Susan Pope
Susan PopeJob Title:Senior Care AssistantJoined: 2001

I started working for Staplehurst Manor 23 years ago as a Carer and became a Senior Care Assistant 5 years ago.

My favourite part of the job is to make the residents happy and see them smiling.

I have a large family who I enjoy spending time with and enjoy travelling with my Husband. Most recently we've bought a motorhome so we can go on adventures across the country with our dog, a cockapoo called Meg.

Mareenamol Thampi
Mareenamol ThampiJob Title:Senior Care AssistantJoined: 2023

I've been a Senior Care Assistant at Staplehurst Manor for 1 year and 3 months so far.

I am really passionate about healthcare and assisting our residents in their day-to-day lives, and I'm currently working towards being a qualified nurse.

Outside of work, I am married with 2 children and I like to spend my time listening to music and watching sports.

Remya Kuriakose
Remya KuriakoseJob Title:Senior Care assistantJoined: 2023

After working as a Nurse in Kuwait for a few years, I decided to make the move with my family to the UK and eventually began working at Staplehurst Manor at the start of 2023.

I really enjoy working as a team and being able to use this to deliver excellent care.

I live with my Husband and our 2 children whom I really enjoy spending time with. I live in Maidstone and enjoy cooking and gardening in my spare time.

Ash Moochingal
Ash MoochingalJob Title:CarerJoined: 2023

I joined Bupa in late 2023. I began working part-time alongside my studies and this is where my passion for caring began.

I really enjoy helping the residents with their daily tasks, getting to know them and working as a team with my colleagues.

In my day-to-day life, I enjoy travelling, watching films playing sports and exploring my local area of Gillingham.

Lana Russell
Lana RussellJob Title:Care AssistantJoined: 2023

I joined Bupa in January 2023 and in my short time as a care assistant, I've developed a real passion for working with the elderly.

I studied Health and Social care in college as well as doing my First Aid training so it's nice to put my work into practice and help take care of our residents.

I live locally in Staplehurst with my family and my favourite hobby is training in beauticians treatments, specifically lash extensions.

Christin Renjith
Christin RenjithJob Title:Care AssistantJoined: 2023

I joined Staplehurst Manor as a carer in the summer of 2023.

I originally come from an engineering background but a relative suggested I apply for a job here and I've not looked back since. My favourite part of the job is interacting with the residents and building up those relationships with their families.

I live locally to Staplehurst and in my spare time enjoy driving cars.

Maria Leal Braga
Maria Leal BragaJob Title:Care AssistantJoined: 2023

I started working at Staplehurst Manor in September 2023.

I have a background in international commerce and finance and I was also a studying Veterinary. My dream was always to help people so I decided to make the switch to being a healthcare professional where I now have aspirations of becoming a Doctor.

One of my favourite parts of being a carer is making sure our residents are comfortable and being able to make a difference in their lives.

In my own time, I enjoy music, singing and dancing as well as more logical-based hobbies like puzzles and even studying.

Elaine Fagg
Elaine FaggJob Title:Kitchen AssistantJoined: 1999

I've worked for Bupa for over 25 years now. My current and main job is as a Kitchen Assistant however I've also worked as a Resident Hairdresser, in the Housekeeping and Kitchen departments too.

I love interacting with the residents and learning all about their lives and their past. I've got great work relationships and over the years I've made a lot of friends with my colleagues too.

I like to keep active and do all sorts such as aqua aerobics, gardening and going on walks with my dog. I enjoy spending time with my friends going out for meals and going on holidays too.

Sharon Rabbani
Sharon RabbaniJob Title:Assistant ChefJoined: 2021

I started working as an Assistant Chef for Staplehurst Manor in 2021 however I have previously worked for Bupa part-time whilst studying.

I enjoy the flexibility of my job so that when I am here I'm able to spend my time doing invaluable work giving the residents the highest quality service.

I got married to my wonderful wife last year and have a big passion for cars. I enjoy going to car shows and driving as well as making music and singing.

Wongduang Maharaksit
Wongduang MaharaksitJob Title:HousekeepingJoined: 2020

I joined the team at Staplehurst Manor in 2020.

I had previously worked in Nuffield and had experience working in care homes before I made the switch to Bupa.

I took to Staplehurst Manor because the residents and staff have great relationships and I enjoy being a part of making them happy.

I love spending time with my friends and I'm also married with one son. My favourite hobby is cooking and I even grow my own plants and vegetables.

Julie Taylor
Julie TaylorJob Title:Home ManagerJoined: 2000

I have worked in Staplehurst Manor since 2017, and I began my career with Bupa in 2000. I started as a carer and progressed through different roles.

My previous job roles include carer, senior carer, team leader, deputy unit manager, unit manager and home manager.

My career in the sector began as an Auxiliary Nurse in a hospital. I was in this role for 3 years and left to start a family. When my youngest child turned 9, returned to work as a carer in a Bupa Care Home.

I was one of the first carers to complete their NVQ as they were introduced right as I began my role as a carer, and it gave me the opportunity to travel around other Bupa Care Homes as an NVQ assessor which was a great experience.

I always go home feeling proud that I have provided a service that makes someone feel safe and happier.

When I began to work at Staplehurst Manor, I fell in love with the area and the countryside so I decided to move close to the home where I now live with my family.

Julie Taylor
Julie TaylorJob Title:Home ManagerJoined: 2000

I have worked in Staplehurst Manor since 2017, and I began my career with Bupa in 2000. I started as a carer and progressed through different roles.

My previous job roles include carer, senior carer, team leader, deputy unit manager, unit manager and home manager.

My career in the sector began as an Auxiliary Nurse in a hospital. I was in this role for 3 years and left to start a family. When my youngest child turned 9, returned to work as a carer in a Bupa Care Home.

I was one of the first carers to complete their NVQ as they were introduced right as I began my role as a carer, and it gave me the opportunity to travel around other Bupa Care Homes as an NVQ assessor which was a great experience.

I always go home feeling proud that I have provided a service that makes someone feel safe and happier.

When I began to work at Staplehurst Manor, I fell in love with the area and the countryside so I decided to move close to the home where I now live with my family.

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