The Withens Nursing Home

Hook Green Road, Southfleet, Gravesend DA13 9NQ

The Withens Nursing Home, Gravesend, Kent
The Withens Nursing Home, Gravesend, Kent
The Withens Nursing Home, Gravesend, Kent

Situated in the pleasant village of Southfleet, The Withens is a traditional and comfortable care facility with 27 rooms available for nursing care for the elderly.

Enjoy a warm and friendly environment that includes traditional features, a large conservatory, beautiful well-maintained gardens and extensive views of the Kent countryside.

The Withens Nursing Home believes in a person-centred approach to care, employing specialist medical and healthcare expertise to ensure that residents' needs are met.

Group: RCH Ltd

Person in charge: Grace Borrell (Interim Manager)

Local Authority / Social Services: Kent County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 33 Service Users

Registered Care Categories*: Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Cancer Care • Hearing Impairment • Multiple Sclerosis • Neuropathic • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 65+.

Single Rooms: 29

Shared Rooms: 2

Rooms with ensuite WC: 7

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Television point in own room

Visiting:

Withens Nursing home has an open door policy and welcomes visiting at any time

Parking:

car parking is available

Latest Care Quality Commission* Report on The Withens Nursing Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.4 The Withens Nursing Home has a Review Score of 9.4 (9.380)

The Review Score of 9.4 (maximum of 10) for The Withens Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 15 Reviews over all time. This Average Rating is also the rating value for The Withens Nursing Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 14 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.38 for The Withens Nursing Home is calculated as follows: ( (89 Excellents x 5) + (71 Goods x 4) + (17 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 179 Ratings = 4.38

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for The Withens Nursing Home is based on 14 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 6.6 positive Reviews (33 registered maximum number of service users ÷ 5). 14 Reviews ÷ 6.6 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    8
  • Good
    6
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend The Withens Nursing Home?

  • Extremely LIKELY
    12
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    1
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to The Withens Nursing Home

  • Daughter of Resident/Service User
    5
  • Wife of Resident/Service User
    5
  • Son of Resident/Service User
    2
  • Brother of Resident/Service User
    1
  • Niece of Resident/Service User
    1
  • more

Still waiting for shelves to be installed in Mum's room. Bathing is very hit and miss. Mum has gone 3 weeks without a bath.

Other than the above, very good care. Staff are friendly and helpful. The chef is excellent with a good variety of food.

How likely would you be to recommend The Withens Nursing Home? Extremely Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

The staff are always helpful and friendly. My mum appears comfortable and well cared for. The food is very good. The medical and nursing staff are making sure mum is not in pain and talked to me realistically and kindly about the care options. I really appreciate this - at this stage of life comfort and dignity is essential, whilst a low cholesterol diet is not ... Bravo.

How likely would you be to recommend The Withens Nursing Home? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Good

Excellent.

How likely would you be to recommend The Withens Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I am very happy with the care my husband is receiving at The Withens. The carers are excellent and always have time for me and my husband.
I would recommend the home.

How likely would you be to recommend The Withens Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My relative was looked after very well.
I would like to recommend The Withens Nursing home for the excellent care and everything else.
Staff are the best you can find.

How likely would you be to recommend The Withens Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very caring staff. Lovely food. Friendly atmosphere. Beautiful countryside location.

How likely would you be to recommend The Withens Nursing Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Very homely and welcoming. Encouraging independence with life skills for residents and involving family and friends with care plans and support for the best possible experiences for real all round care of our family member. Many many thanks.

How likely would you be to recommend The Withens Nursing Home? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

I am extremely pleased with the staff, they do an excellent job.
The home is maintained very well, clean and tidy.
Everybody cares about the residents and treats them with respect.

How likely would you be to recommend The Withens Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

This is an excellent care home- staff and management are very attentive and caring. Food is excellent.

How likely would you be to recommend The Withens Nursing Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Friendly environment, couldn't wish for anything better. Level of care excellent.

How likely would you be to recommend The Withens Nursing Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Staff are a well-knit group, work well together and support each other. Cover each other with absences and make sure everything runs smoothly. Considering it is not a purpose built building, everything is managed well around it.

How likely would you be to recommend The Withens Nursing Home? Likely

Average Rating: 

 3.6 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

My brother was also in another home under this chain and always been very happy with the level of care given in both homes and would recommend to others. Really happy with the level of care given.

How likely would you be to recommend The Withens Nursing Home? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

A well-run care home that provides the needs for my mother and one which she is happy residing in.
Staff are very good with residents and have a number of activities to keep them occupied.
All in all a satisfactory situation all round.

How likely would you be to recommend The Withens Nursing Home? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Staff always really friendly and helpful. My husband is well looked after. The overall standard of the home is good and the care and support is excellent. I have and would recommend this home to others.

How likely would you be to recommend The Withens Nursing Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

A pleasantly located care home in rural surroundings. Rooms are spacious and communal areas are well appointed and attractive. Cleanliness is an issue; rooms and communal areas (e.g. Corridors and toilets) are neither cleaned properly nor frequently enough, nor is there sufficient checking of the facilities to ensure there are paper towels or that waste bins are emptied. Nursing staff at weekends are in short supply meaning that residents are not given as much attention or help as they need; this impacts on bedridden patients for whom no one is available to hoist them into a chair. Meals are varied and sufficient in quantity, but what residents receive often does not match published menus. Management personnel are often difficult to find; at weekends, no management staff are visible at all. A signing-in book in reception is a must to ensure that all persons within the home can be accounted for in an emergency; unfortunately a pen, with which to sign in, is often absent.

How likely would you be to recommend The Withens Nursing Home? Neither Unlikely or Likely

Average Rating: 

 3.4 out of 5

Overall Standard: Satisfactory

Facilities: Good

Care / Support: Good

Cleanliness: Poor

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Poor

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Satisfactory

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Awards / Recognitions

April 2017

Top 20 Mid-size Care Home Groups 2017

Recipient: RCH Ltd

Date: Saturday 01 Apr 2017

more details

Job Vacancies

Staff Profiles

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Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at The Withens Nursing Home