Albany Care Home

My mother has been at Albany for just over a year. Initially she was very unsettled but thanks to the diligence and patience of the wonderful staff, she is now relaxed and very happy. The communication with the family is excellent and we feel involved in her care. The staff are professional and caring. Thank you everyone!

My uncle has a big room.since he moved to the carehome, he has become more happier. He is talking more and coming down to the main lounge. Joining in the activities with other residents. He is looking much healthier and better for it. All the staff at the home are welcoming and very friendly. Overall a very good home.

The staff are amazing regards to care, very attentive and caring. My mum had constant medical needs and they were dedicated and patient towards her. As a family we felt well supported and informed. Would 100% recommend the Albany!

The food at the care home is always very good and prepared by an excellent and friendly chef and his team.

All of the staff were incredibly kind and considerate. Nothing was too much trouble and Mum enjoyed the activities and fireworks on New Year's Eve. As a family, knowing that she was safe and happy meant we could finally relax. I would wholeheartedly recommend the Albany Care Home. In comparison to others I have visited, this is five-star. Thank you to the manager, carers, receptionists and cooks, you are a great team.

My mum loves it in the Albany Care Home and loves the carers, staff and managers. Last year she said she'd had the best Christmas in years and birthday. She was made such a fuss of, it really was/is fantastic. The best thing for me is knowing she is well cared for and I have peace of mind that she isn't in pain or suffering. Thank you to everyone there, you're the best.

My dad very quickly felt safe and comfortable here at the Albany Care Home. He is very happy with the food and says the staff are very friendly and helpful which has also been my experience. The staff and nurses always have time to talk to me and update me on Dad's care and progress. My dad's room is always clean and tidy. I am very happy with my dad's care and treatment that he is receiving here at the Albany. I cannot fault the staff at all.

Care is excellent. Very helpful. All the staff are very kind. No problems with cleanliness. My brother has all his needs cared for with excellence. The room is lovely, plenty of room for him.

My dad's death was handled with love and kindness, all professionally executed. Thank you 'The Albany.'

Excellent. Very happy.

My mother-in-law could not have had better care than in Albany Care Home. The staff were fantastic, caring and always willing to help when needed. My mother-in-law is so grateful for the care she received here. She has not had this level of care before even in the hospital. She wants to thank all of the staff.

My mother was admitted as a hub patient for rehabilitation. The hub team were very helpful and attentive to Mum's needs. After a few weeks, Mum became a permanent resident. We chose the Albany Care Home as both Mum and family were very happy with everything. The activities are excellent and Mum enjoyed them when she was well enough. The ongoing care, support, food, the people, including everybody, are all amazing. I would highly recommend.

Friendly and caring. The home is always clean and tidy, staff are polite and friendly and always willing to help.

Very good welcoming staff. Plenty of things for residents to take part in and memorable times like Birthdays, New Year, mas and Bonfire Night, all celebrated with as many residents and family members as possible. Good managers, approachable and helpful. Generally, care is good and the home, whilst in need of a little updating of decor, is very clean. The food and the variety of it on offer is also very good. All of the carers seem to get to know the residents and family and are keep to help in any capacity. It is an advantage that it is a smaller care home, as it can seem more like a home.

Albany Care Home is very caring home with friendly staff and good activities and good food for all the residents including those with eating problems. I was always made welcome when I visited my wife.

I have had an enjoyable stay at the Albany. I had no idea how nice it was. Everyone was so kind and cheerful and nothing was too much trouble. The entertainment was a surprise and the food was excellent. If I had to live in a care home, I couldn't have asked for a better place.

The staff at the Albany care home were very helpful, supportive and treated me with respect. The staff were always very busy but anything I needed they tried their best to give as much support as possible. Although the pain was still quite hard to cope with in the beginning, they helped with my personal care, as carefully as possible.

Should be fully investigated for lack of care.

The staff are great! Particularly the entertainment! The food is great! Concerns over some old, dirty and stained furniture (armchairs); deep cleaning regimes (first floor can often smell putrid!) Cost is ridiculous, when not even shower gel provided! Often too hot. But my father-in-law is happy which is huge!

My mother has received excellent care at the home and was treated with dignity. All the staff were very caring and ensured her comfort and well-being at all times.