The Albany Care Home, Oxford, Oxfordshire
The Albany Care Home, Oxford, Oxfordshire
The Albany Care Home, Oxford, Oxfordshire

The Albany Nursing Home offers different levels of care to suit a range of needs, including: nursing, residential and respite care. The home has a team of registered nurses and professional and dedicated care assistants who provide round-the-clock care.

The Albany has its own varied activities programme, which everyone can get involved in, while relatives and residents are invited to help with the planning of activities to ensure that there are a broad range of activities on offer.

An experienced and dedicated chef prepares freshly cooked meals and can cater to special dietary requirements and special requests from residents.

The home is a purpose built nursing home located on London Road in Headington within a short distance of local shops and amenities. Residents living at The Albany can enjoy the mature gardens and patio area surrounding the home, while staff welcome visitor to the home and are keen to listen to any concerns.

Group: brighterkind

Person in charge: Lynn Gray (Home Manager)

Local Authority / Social Services: Oxfordshire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 37 Service Users

Registered Care Categories*: Old Age • Physical Disability

Admission Information: Ages 65+.

Languages Spoken by Staff (other than English): Czech, French, Malay, Tagalog

Single Rooms: 37

Rooms with ensuite WC: 37

Facilities & Services: Respite Care • Own GP if required • Own Furniture if required • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on The Albany Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.2 The Albany Care Home has a Review Score of 9.2 (9.196)

The Review Score of 9.2 (maximum of 10) for The Albany Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.2 out of 5 from 9 Reviews over all time. This Average Rating is also the rating value for The Albany Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 7 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.25 for The Albany Care Home is calculated as follows: ( (40 Excellents x 5) + (57 Goods x 4) + (9 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 108 Ratings = 4.25

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 4.946 Points relating to the number of positive Reviews for The Albany Care Home is based on 7 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 7.4 positive Reviews (37 registered maximum number of service users ÷ 5). 7 Reviews ÷ 7.4 Target = 0.946

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    3
  • Good
    6
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend The Albany Care Home?

  • Extremely LIKELY
    4
  • Likely
    4
  • Don't know
    0
  • Neither Unlikely or Likely
    1
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to The Albany Care Home

  • Daughter of Resident/Service User
    2
  • Husband of Resident/Service User
    2
  • Son of Resident/Service User
    2
  • Grandson of Resident/Service User
    1
  • Resident / Service User
    1
  • more

My mother has only been a resident for three weeks but I am happy with the care she is receiving. Her room is comfortable and clean. My mother looks very well and is cared for. The staff are patient and caring.

How likely would you be to recommend The Albany Care Home? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Mum has been in The Albany Care Home since July 2016 and the home has given us this quality time with her.
Amazed by the care she has received, and experienced times she hasn't done for years.
However recently several members of staff have left for various different reasons.
The concerning matter for us relatives is that mum gets used to staff and they to her - so this can be detrimental to her well-being.

How likely would you be to recommend The Albany Care Home? Likely

Average Rating: 

 3.7 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Satisfactory

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Satisfactory

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

We have found the home staff very good.
The food is well-presented and varied.
My mother is clean, happy and not hungry.
She, as all, have a good varied entertainment to help keep their minds active.
My only concern is a urine smell as you enter the first-floor corridor.

How likely would you be to recommend The Albany Care Home? Neither Unlikely or Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Lynn Gray, Home Manager at The Albany Care Home responded to this review on 15 Mar 2017:

Thank you for your comments, we welcome all feedback that will help us continue to improve our care services.
With regards to the smell of urine, we had a particular issue with one of the bedrooms on this floor, but we are in the process of removing and replacing this carpet to avoid this issue in the future.
If there is anything you would like to discuss further, please contact customercare@brighterkind.com or pop into the home anytime. Many thanks, Lynn Gray Home
Manager.

Polite reception from a nurse who let me in and knew who I was which is great that visitors are remembered.
Greeted again in name by another member of staff!
Also advised where me grandfather was rather than looking for him.
Always updated on how my grandfather has been getting on by various members of the team.
I always find my grandfather's room and communal areas to be very clean and well presented.

How likely would you be to recommend The Albany Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My wife's placement at Albany is very appropriate. Her care plan is responsive to her care and support needs and evidence involvement with other agencies/healthcare professions.
I just wish there were more disabled persons in her age group.
There is my wife, plus one other resident who are both 65. All other residents are more than 12 years older than that, although my wife seems quite happy here most of the time. For the first three years she was here, I used to help with the other residents and organise activities, but I have been told I can no longer do so until I have been on a training course to become a volunteer.

How likely would you be to recommend The Albany Care Home? Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Good

Under new management, The Albany is now a much better run and happier ship than it was a year ago and as a result, there is a lower turnover of carers. However, they work long, hard hours and while they are always diligent, concerned and kind, they rarely have time to spend with the residents, especially those who are bed bound, as the scale of their job is so demanding. The nurses are highly qualified, experienced, friendly and excellent at managing the health and welfare of their patient's complex needs and react fast to emergencies. The cleanliness of the rooms is good. For those residents who want to participate, there is a wide range of activities run by an outstanding activities manager. The dining toom facilities have recently been refurbished and are always clean and well-maintained. The quality of the food is disappointingly institutional. There is a constant supply of beverages for residents and visitors who are always made to feel welcome. There is a good relationship with a local GP who makes visits to those in need. The manager has a very good understanding of the capacity of the home and the capabilities of the staff and is always willing to listen.

How likely would you be to recommend The Albany Care Home? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Poor

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Poor

Lynn Gray, Home Manager at The Albany Care Home responded to this review on 15 Mar 2017:

Thank you for your comments, we welcome all feedback that will help us continue to improve our care services. Thank you for such kind words about our home, services and care support team.
We are sorry to hear your concerns about the food and dining here at The Albany. At The Albany, we firmly believe that when you eat well, you live well too. This is a core part of our Brighterkind philosophy of care, centring on good nutrition and the importance of mealtimes as a social occasion. We have a five-star rating from the EHO (Environmental Health Organisation) and our most recent Customer Satisfaction Survey revealed an 85% satisfaction score for our customers with food and dining. All of our food is prepared in-house and is extremely fresh.
We would love to invite you in for a meal with your relative if you are keen to do so. If there is anything you would like to discuss further, please contact customercare@brighterkind.com or pop into the home anytime. Many thanks, Lynn Gray Home

The Albany is extremely well run with a welcoming friendly atmosphere. The level of care is excellent; the staff, without exception, are professional but treat each resident as a person. They look after the needs of the whole person, not just their physical well- being. The Albany is a 'CARE HOME' but it is above all a 'home from home' for the residents.

How likely would you be to recommend The Albany Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Generally a good place. The staff normally smile and are helpful.
Food is usually well prepared, although perhaps too plentiful.
I would recommend it to anyone.

How likely would you be to recommend The Albany Care Home? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

From the moment we walk through the doors it was like home. The staff went out of their way to make us all comfortable. I would like to wish the Albany and staff all the best for the future.
Nothing seems to much for the staff or the manager.
I was made welcome by all staff as I walked through the doors to see my mother in law. My daughter and I were treated with respect from every one, if I had to give stars it would be 5 KEEP THE GREAT WORK GOING GUYS well done.

How likely would you be to recommend The Albany Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Good

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Awards / Recognitions

April 2017

Top 20 Large Care Home Groups 2017

Recipient: brighterkind

Date: Saturday 01 Apr 2017

more details

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Care Home Idol 2016

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