Barchester Middletown Grange Care Home

Middletown, Hailey, Witney OX29 9UB

Middletown Grange Care Home makes the most of pleasant grounds and a versatile interior to provide top quality nursing and residential care, with professionals available round-the-clock and also skilled in care and support for convalescence, rehabilitation and holiday breaks.

A committed team work hard to ensure that all provision is tailored to the individual, while allowing them to make the most of a relaxed and homely atmosphere.

All staff are carefully chosen and well-qualified to achieve the best standards, with the company philosophy focusing on an attentive service that also supports an active lifestyle. Personal interests are encouraged and there is much to enjoy within the life of the home.

The aim is to meet all residents’ needs over the long-term, living up to a reputation for quality that Barchester homes have earned.

Group: Barchester Healthcare Ltd

Person in charge: Jane Ritchie (Manager)

Local Authority / Social Services: Oxfordshire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 56 Service Users

Registered Care Categories*: Dementia • Learning Disability • Mental Health Condition • No Medical Intervention • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's • Cancer Care • Challenging Behaviour • Colitis & Crohn's Disease • Epilepsy • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Parkinson's Disease • Stroke • Visual Impairment

Admission Information: Ages 65+.

Single Rooms: 56

Rooms with ensuite WC: 36

Facilities & Services: Day Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Directions:

Drive from Witney into Hailey next to Church on the left hand side

Visiting:

Visitors can visit anytime of day.

Parking:

Parking available on site

Latest Care Quality Commission* Report on Barchester Middletown Grange Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.1 (maximum of 10) for Barchester Middletown Grange Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 11 Reviews over all time. This Average Rating is also the rating value for Barchester Middletown Grange Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 7 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.508 for Barchester Middletown Grange Care Home is calculated as follows: ( (71 Excellents x 5) + (51 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 128 Ratings = 4.508

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.625 Points relating to the number of positive Reviews for Barchester Middletown Grange Care Home is based on 7 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 11.2 positive Reviews (56 registered maximum number of service users ÷ 5). 7 Reviews ÷ 11.2 Target = 0.625

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.1 Barchester Middletown Grange Care Home has a Review Score of 9.1 (9.133) from 11 Reviews


Average Ratings

  • Excellent
    7
  • Good
    4
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Barchester Middletown Grange Care Home?

  • Extremely LIKELY
    8
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Barchester Middletown Grange Care Home

  • Daughter of Resident/Service User
    4
  • Resident / Service User
    2
  • Wife of Resident/Service User
    2
  • Daughter-in-law of Resident/Service User
    1
  • Niece of Resident/Service User
    1
  • more

My father has been in Middletown Grange care home for more than 6 months now; he suffers from dementia and I have been pleased by the patient and caring manner in which the staff treat him. His behaviour can be challenging, yet they are careful to treat him with dignity and respect. His care plan is regularly updated and actions taken seem to be appropriate to his needs, both physical and mental. On a couple of occasions, I have needed to talk with the manager or deputy manager over a couple of concerns, and they have immediately taken steps to deal with the issues I have raised. In spite of the demands of the work, the staff are always polite, friendly and ready with a smile.

How likely would you be to recommend Barchester Middletown Grange Care Home? Likely

Overall Standard

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Average Rating:   4.3 out of 5

Good care for husband and have been able to adapt to his needs - training staff as required.
It helps the family to know he is happy and well cared for during his stay.

How likely would you be to recommend Barchester Middletown Grange Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

A clean caring environment. Good food at all mealtimes but meal times are given in the brochures and residents attend at stated times, but food can arrive late or staff are not present to serve it. The wide nationality mix of staff renders it difficult to understand them.

How likely would you be to recommend Barchester Middletown Grange Care Home? Likely

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Average Rating:   4.6 out of 5

I have only been visiting Middletown Grange since October 2017 when my mother became a permanent resident.
Every visit has been relaxing and the staff very helpful and friendly.
I would recommend this home to other people looking for a place for a member of their family if needed.
The building and gardens are well kept.

How likely would you be to recommend Barchester Middletown Grange Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

Middletown Grange worked extremely well with our family when we needed to move my father into a care home within a very tight time frame. We are very appreciative of all that was done to make this possible. We are very happy with the care and interest all the staff have shown in helping my father and our family adjust to this difficult but necessary transition. We are comforted by the knowledge that my father is now receiving the care he requires at this time in his life. It is early days yet for us with respect to our familiarity with care homes but Middletown Grange staff are guiding us every step of the way. Keep up the great work!

The only constructive feedback I would like to give at this time is about the car park: I think lines to designate parking spots would mean more cars can be efficiently parked in a relatively small area. Given that most residents may have an older adult visiting routinely, it can be quite challenging for an individual of this age to find a spot.

How likely would you be to recommend Barchester Middletown Grange Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

About one representative- She is a breath of fresh air. Intelligent and quick-witted, she's surprisingly good and prompt, enterprising and resilient - surprisingly so for her age. She certainly has the ability and I think, the ambition to advance and succeed in her chosen field. Other carers here are varied. They are an agreeable and co-operative group. Senior members are very competent but the juniors are obviously still learning the job.

How likely would you be to recommend Barchester Middletown Grange Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

My husband has now been at Middletown Grange for nearly 15 months. He has Alzheimer's disease. I visit frequently and he never fails to say how lovely everyone is there. This is also my own experience with the staff. They are really wonderful and he is very happy which is an enormous comfort to me.

How likely would you be to recommend Barchester Middletown Grange Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

Very open and friendly. You can visit whenever you want. Everyone is very helpful and caring.

How likely would you be to recommend Barchester Middletown Grange Care Home? Extremely Likely

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Average Rating:   5 out of 5

I last completed a review in Spring 2016 about my aunt's care. She has lived here since December 2013 and is very happy.
She needs considerable help with her physical needs as she is bed bound, the staff are very patient with her as she can sometimes be unsettled and frustrated which make her irritable.
She loves to read, chat to people, watch TV and generally know what's going on in the home.
She is 88 and a feisty character. I am secure in the knowledge that whatever her needs are the care home will meet them. I extend my heartfelt thanks.

How likely would you be to recommend Barchester Middletown Grange Care Home? Likely

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Average Rating:   4.1 out of 5

My experience of the care home is of a very well managed establishment, care staff and management are all very kind to the residents. I would recommend this care home to my family and friends.

How likely would you be to recommend Barchester Middletown Grange Care Home? Extremely Likely

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Average Rating:   3.9 out of 5

My mother in law came to you after a fall breaking her hip.
She had spent six weeks in hospital and was not expected to live very long.
With your excellent nursing and care, she managed to sit in a chair in your sitting room and even had her hair and feet done.
Her passing, though terribly sad, was not as traumatic as it might have been.
We are very grateful to you all.

How likely would you be to recommend Barchester Middletown Grange Care Home? Extremely Likely

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Average Rating:   5 out of 5

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Bed Vacancies

Bed Vacancies

posted 09 May 2018

We currently have limited availability. Please contact us to discuss your needs further, we would love to welcome you for a visit.

Awards / Recognitions

February 2018

April 2017

February 2016

Job Vacancies

Staff Profiles

Jadwiga

Jadwiga Chasikowska

Job Title: Second Chef

Joined: 2007

Description:

I have worked in the kitchen here at Middletwon Grange for the past 8 years. I love working with people and ensuring that they have good fresh, home cooked and nutritional foods. I am enjoying now moving with the times and trying new foods on the menu such as Chinese and Curry's as per the residents requests.

Ellen

Ellen Mahlangue

Job Title: RGN/RMN Duty Nurse

Joined: 2004

Description:

I have been working for Barchester for over 10 years both here and at another Barchester Home. I am a specalist in Dementia care and run the Memory Lane unit here at Middletown Grange. My motto for my role is "always put myself in both the residents and family's shoes". Seeing my residents have a happy and fulfiled life is all I need for job satisfaction.

Lenny

Lenny Wiggins

Job Title: Maintance/Gardener

Joined: 2005

Description:

I have worked at Middletown Grange for 10 years now. I love my job because every day is different, plumbing one day, decorating the next and then in the summer gardening. During my time here we have been in the semi finals in the Barchester garden competition and have also just been awarded the Green Matters Eco Friendly award for our Eco footprint. I enjoy coming to work and working with such a bubbly team.

Louise

Louise Heather

Job Title: Head of Housekeeping

Joined: 2011

Description:

I have been here at Middletown Grange for 4 years. My goal at work is for the home to be clean, odour free and homley for all of our residence. A good day for me is all the cleaning and laundry done and a good laugh and chat with the residence and families.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Barchester Middletown Grange Care Home