Barchester Middletown Grange Care Home

Middletown, Hailey, Witney OX29 9UB
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9.8 110 Reviews
  • Barchester Middletown Grange Care Home, Witney
Middletown Grange Care Home makes the most of pleasant grounds and a versatile interior to provide top quality nursing and residential care, with professionals available round-the-clock and also skilled in care and support for convalescence, rehabilitation and holiday breaks.

A committed team work hard to ensure that all provision is tailored to the individual, while allowing them to make the most of a relaxed and homely atmosphere.

All staff are carefully chosen and well-qualified to achieve the best standards, with the company philosophy focusing on an attentive service that also supports an active lifestyle. Personal interests are encouraged and there is much to enjoy within the life of the home.

The aim is to meet all residents’ needs over the long-term, living up to a reputation for quality that Barchester homes have earned.
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Care Provided by Barchester Middletown Grange Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 56 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1450

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.

These prices are only a guideline, please contact Barchester Middletown Grange Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Mirela Ghiuvea (General Manager)

Local Authority / Social Services

Admission Criteria

  • Private
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2016
  • Number of floors: 2

Room Information

  • Single Rooms (56)
  • Single Rooms with Ensuite Wet Room (34)
  • Couples/Companion Rooms with Ensuite Wet Room (56)

Visiting

  • Visitors are welcome to visit at any time without a booking.

Parking

  • Parking available on site

Barchester Middletown Grange Care Home Reviews (110)

9.8

Barchester Middletown Grange Care Home has a Review Score of 9.8 (9.776) out of 10, based on 28 reviews in the last 2 years.
Over all time Barchester Middletown Grange Care Home has 110 reviews.

Overall Experience
  • 93
  • 14
  • 1
  • 1
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Date Published
  • 110
  • 4
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  • 28
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Reviewer Connection to Barchester Middletown Grange Care Home
  • 37
  • 21
  • 9
  • 7
  • 6
  • 5
  • 4
  • 3
  • 3
  • 3
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
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Total of 110, showing 61-80
Review from April W (Daughter of Resident) published on 29 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been in here for 3 weeks. She is very happy with all staff and has made new friends. Her room is very nice and clean and the food is really good. She is very glad she came here as she is no longer alone and feels safe.
Reply from Claire Gascoigne, General Manager at Barchester Middletown Grange Care Home

Thank you for your lovely review, it is much appreciated. It's a pleasure having your mum here, she has settled so well. I'll be sure to pass on your positive feedback to the rest of the team.

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Review from Emma O (Granddaughter of Resident) published on 29 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My grandfather has become very settled quickly at Middletown Grange. The staff have created strong bonds with my grandad and this is displayed during my visits. The setting is always calm, clean and full of space, the gardens are particularly spacious and beautiful. I am ringing a lot to check on my
grandfather and staff are extremely helpful and attentive.
Reply from Claire Gascoigne, General Manager at Barchester Middletown Grange Care Home

Thank you so much for your lovely words. Your Grandad really has settled well and has made new friends. We look forward to seeing you again soon.

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Review from Pamela F (Sister of Resident) published on 25 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with the care my sister receives also very helpful if you need any information. She is very happy there and always seems to be smiling.
Reply from Claire Gascoigne, General Manager at Barchester Middletown Grange Care Home

Thank you for your kind review. I will ensure that your kind comments are shared with the team.

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Review from M T (Son of Resident) published on 24 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Care continues to be excellent through COVID-19, following ongoing good care prior to that. My mum is well and through skype call and booked visits we have been able to keep in touch.
Reply from Claire Gascoigne, General Manager at Barchester Middletown Grange Care Home

Thank you for taking the time to leave us a review. Your comments are much appreciated by all the staff.

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Review from Linda H (Daughter of Resident) published on 16 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home has managed Covid-19 extremely well. We have been kept up to date and all the staff have coped really well. The skype calls were fantastic, my mum didn't really understand them but it was lovely to see her face. We have started visiting outside only which is lovely. I can phone anytime for
an update which is lovely.
Reply from Rebecca Huxtable, Activities Coordinator at Barchester Middletown Grange Care Home

Thank you for your kind review. We're lucky to be so well supported by the families and loved ones of our residents.

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Review from Patrick T (Son of Resident) published on 10 September 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am very happy with my decision to have my mother at Middletown Grange and more importantly, so is she. The care staff are attentive and kind, whilst the management team are professional, considerate and are obviously guiding this ship in the right direction.
I don’t need to think about my mother
beyond just thinking about her; I’m confident that her domestic situation is as good as can be.
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Review from Chris J (Son of Resident) published on 15 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Middletown Grange accepted my mother for respite after she broke her ankle at the start of Coronavirus lockdown. The care that she has received, in very difficult circumstances, has been excellent. They have been very efficient in organising her visits to hospital for check-up and an additional operation,
and have looked after Mum very well in the post-operation phase. Although I have not been able to visit, it seems a loving and caring environment where Mum has been very happy.
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Review from Jackie O (Daughter of Resident) published on 5 June 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
The manager leads from the top, with a positive approach to the client and family, running the home efficiently and dealing with any queries with ease. The home is clean, bright and feels so homely, the staff are polite and cheerful always ready with a smile and friendly greeting, even when they are
really busy.
Mum is always clean, tidy and happy being at the home; she feels safe. During these difficult time's with the Corona Virus, the home gets my mother to video call us, which is great, we miss seeing her, this is the next best thing. We know my mother is kept safe and well, and she feels safe, and that is priceless for us.
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Review from R P (Son of Resident) published on 22 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have always found the staff to be compassionate, caring and willing to engage even in these difficult times. Nothing is ever to much trouble. Long may they continue to provide the high level of exceptional care.
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Review from Elaine L (Daughter of Resident) published on 22 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at Middletown Grange have been so accommodating during the coronavirus lockdown. They have always been willing to take phone calls and help me keep in touch with my mum. Even though I haven’t been able to visit I have felt confident that she is being well looked after and staff have informed
me of any issues.
The communication from the care home manager and the group during this crisis has been informative and detailed.
So glad we chose this care home for Mum.
Reply from Claire Gascoigne, General Manager at Barchester Middletown Grange Care Home

Elaine thank you for taking the time to leave your feedback. The staff always appreciate hearing such positivity about the service they deliver, especially during these difficult times.
Many thanks,
Claire.

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Review from Elaine H (Daughter of Resident) published on 22 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have the highest praise for all the team at Middletown Grange. Since our mum went to live there a few months ago everyone has shown endless patience and care to ensure she has settled in and feels at home. Our mum has dementia so we were very worried as to how she would accept her new environment
but because of the efforts and kindness of all the staff there we know she is in the right place, safe and extremely well cared for. Each resident is treated as an individual with their own specific likes/dislikes taken into account. The staff really take the time to get to know the residents. In these challenging times, the staff have kept us completely up to date and have sat with mum holding her hand and with an arm round her shoulder, made it possible for us to remain in contact via video call. We cannot praise all of the staff enough and feel very grateful indeed that our mum is in such a friendly and happy environment. Thank you everyone.
Reply from Claire Gascoigne, General Manager at Barchester Middletown Grange Care Home

Thank you very much for your kind review. I ensure all feedback is passed onto the team, it's always greatly appreciated. It's a pleasure to be able to look after your mum, she is a much-loved member of our 'Middletown Family'.

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Review from Alison H (Daughter of Resident) published on 22 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
We would like to thank everyone at Middletown Grange for the wonderful care they are providing our relatives at this challenging time. The manager ensures that we are kept up to date with regular emails regarding the position of the home and the well being of our family members. Skype, Facetime, Whatsapp
calls and videos have been introduced for families to be able to see their loved ones and they have also introduced virtual entertainers for the residents. During April they celebrated the Easter weekend and then shortly after this there was a tea party in the beautiful garden to celebrate the Queens birthday.
The home also celebrated VE day with residents again having a celebration tea party in the garden reminiscing about what happened on VE day. All the staff really have worked incredibly hard to keep this virus at bay and we cannot thank you enough. Please stay safe everyone at Middletown, we miss you all very much and look forward to seeing you again soon.
Reply from Claire Gascoigne, General Manager at Barchester Middletown Grange Care Home

Alie, thank you for your lovely review. It's always lovely for the staff to hear such positive feedback, especially at the moment whilst they're working especially hard. We've all enjoyed the celebrations we've had recently and can't wait for you all to be able to come back and join us.
Kind regards,
Claire.

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Review from Corrina T (Daughter of Resident) published on 22 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can not praise the manager and her staff enough for looking after my dad since he's been at Middletown. Especially since Covid 19 has been about. It is lovely to know that the care that dad has received has kept him nice and safe with NO symptoms. This is astonishing in the Care Home industry. Well
done guys and hope to see you soon.
Reply from Claire Gascoigne, General Manager at Barchester Middletown Grange Care Home

Hello Corrina, thank you so much for the lovely review. The staff will really enjoy reading so much positivity, especially at the moment whilst they're working so hard. We can't wait to be able to welcome you all back.
Stay safe, kind regards,
Claire.

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Review from Robert T (Next of Kin) published on 22 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father-in-law is well cared for, the staff are fantastic and look after all the residents with proper care. We love the way the staff treat the residents. The staff worked really hard on keeping the place running. Well done to the team and remember to stay safe.
Reply from Claire Gascoigne, General Manager at Barchester Middletown Grange Care Home

Thank you very much for your kind review. I ensure all feedback is passed onto the team, it's always greatly appreciated.

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Review from Val (Daughter of Resident) published on 18 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
There is a very high standard of care and support at the Middletown Grange nursing home. Mum is comfortable, safe and well cared for, with all her needs being met. The staff are very friendly, caring, patient, they also spend time and conversation with Mum. The food and drinks are plentiful and delicious.
Daily activities are well organised, stimulating and importantly lots of fun too. The manager has a ‘my door is always open’ policy which is so reassuring when we live some distance from the home. All in all, an exceptionally well-run care home.
Reply from Claire Gascoigne, General Manager at Barchester Middletown Grange Care Home

Hello Val, Thank you for your lovely review. It's very much appreciated. The staff are always encouraged when they hear such positive feedback. I'll be sure to share it with the whole team.

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Review from Patricia T (Resident) published on 23 April 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was made welcome from the start. My room was on the corner of the building and had windows on two sides, which enabled me to see the garden and also out onto the road. I elected to take my meals in the small dining room, which meant that I got to know the other users and the staff quite quickly and
I found it surprising that a number of the residents chose to have all meals in their room. The entertainments and outings were varied and enjoyable and the large lounge was the most pleasant place to sit.
Reply from Claire Gascoigne, Activities Coordinator at Barchester Middletown Grange Care Home

Hello, Thank you for taking the time to write a review for us. The feedback is always welcome. It was a pleasure having you stay here with us. You're always welcome to come and visit us. Hope to see you soon.

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Review from M H (Respite Resident) assisted by family/friend published on 28 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This was my first experience of a care home and I would be happy to return here if I need care again. My two weeks of respite care here were comfortable and the staff were very caring and friendly. The manager and activities co-ordinator were marvellous.
Reply from Claire Gascoigne, Acting General Manager at Barchester Middletown Grange Care Home

Thank you for your review. It was a pleasure to have you here. You're always welcome back, even if you'd like to pop in and have a cup of tea and help us with the crosswords.

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Review from Claire H (Daughter of Resident) published on 12 February 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am so grateful for the care and attention my father received at Middletown Grange, the manager and her fantastic team treated him with dignity and respect especially leading up to his death, which was calm & peaceful. I can’t praise them enough, even after my father passed away they were so kind and
thoughtful.
Reply from Claire Gascoigne, Acting General Manager at Barchester Middletown Grange Care Home

Dear Claire, thank you so much for your kind review. How thoughtful of you to write this so soon after your father passed away. It was a pleasure to be able to look after him. We're pleased that your experience with us was so positive.
As you know, you're always welcome to visit us if you're passing by or come to any of our events. Kind regards, Claire.

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Review from David C (Resident) published on 10 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am personally very pleased with the care I receive.
Reply from Claire Gascoigne, Acting General Manager at Barchester Middletown Grange Care Home

David thank you for your review. We appreciate all feedback. It's lovely to hear that you are so happy with your care.

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Review from D T (Friend of Resident) published on 7 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dear friend has been a resident here for quite some months now. Initially, she was very reluctant to come in but since her arrival, it really has become her home. The staff are so kind and friendly. She feels they are more like friends than staff and I can see why. Lovely home, fantastic staff.
Reply from Claire Gascoigne, Acting General Manager at Barchester Middletown Grange Care Home

Thank you for your kind review. I'm delighted to hear your friend has settled well. It can be a daunting time, coming into a care home. We strive to ensure that it is as close to being 'at home' for the residents as we possibly can. Kind regards, Claire.

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Current Review Score: 9.8 (9.776)

Overview of Review Score

The Review Score of 9.8 (9.776) out of 10 for Barchester Middletown Grange Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 28 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.776 for Barchester Middletown Grange Care Home is calculated as follows: ( (283 Excellents x 5) + (32 Goods x 4) + (7 Satisfactorys x 3) + (4 Poors x 2) + (4 Very Poors x 1) ) ÷ 330 Ratings = 4.776
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Barchester Middletown Grange Care Home is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 56 registered maximum number of service users is 11.2, which has been reached with 27 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 3 Aug 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (12)

Meet the Team (18)

Mirela

Mirela Ghiuvea

Job Title: General Manager Joined: 2019

Hello, my name is Mirela, and I am the Acting General Manager here at Middletown Grange Care Home. Welcome to our Website!


I truly believe in the values of Barchester Healthcare and alongside the qualified team here at Middletown Grange we are committed to delivering the very highest standard of care, and life enrichment our residents deserve.


As a qualified Nurse with over 35 years of experience working in the care sector, I've gained experience as a Clinical Lead, and Deputy Manager in various care settings. Caring for older people is a privilege, and it is my aim to maintain a happy home, vibrant and friendly in nature.


If you would like to discuss the care and best practice, we provide here at Middletown Grange please give me a call or come to see me for a chat over coffee and homemade cake both of which are always available.

Jane

Jane Pocock

Job Title: Deputy Manager Joined: 2018

Hello, my name is Jane, I'm an RGN and head a really happy care team, we all work with a smile to make the home a very jolly place to be. I've had the pleasure of working here since 2018.

Prija

Prija Menezes

Job Title: Registered General Nurse Joined: 2022

Hi, my name is Priya and I'm a registered nurse here at Middletown Grange. I have been with the team here since 2022 and love being able to make a difference to everyone's day. I support all nursing elements of the home and am always here to help the team and families with clinical support.

Kavya

Kavya Mallaspureddi

Job Title: Registered General Nurse Joined: 2022

Hello, my name is Kavya and I am one of the Registered Nurses here at Middletown Grange Care Home. I absolutely adore my job, of caring for our residents. I have many years’ worth of experience in the healthcare industry and could not think of a more rewarding job to do.

May

May Beal

Job Title: Clinical Lead Joined: 2024

Hi, my name is May, and I'm one of the Registered Nurses here at Middletown Grange. I joined the team in 2024 and have loved being part of the community. I love the area and the village of Hailey and take great pride in being able to support the people we care for. I have a strong nursing background across healthcare so I'm pleased to be able to support the great team we have here.

Reji

Reji Joesph

Job Title: Administrator Joined: 2016

Reji has worked in the care industry for 11 years, one of which is as an activities coordinator. Reji joined us at Middletown Grange in 2016 he hit the ground running and loves working in the team.

Toby

Toby Webb

Job Title: Head Chef Joined: 2012

I have been working in the catering industry for over 30 years and have been with Barchester since 2012. I am committed to providing delicious home-cooked food for residents, which we prepare in-house. I am also responsible for ensuring that the resident's nutritional needs are met and that they enjoy everything they eat.

Miguel

Miguel Serrano

Job Title: Maintenance Manager Joined: 2024

Hi, my name is Miguel and I'm the Maintenance Manager here at Middletown Grange. I strive to keep the home environment up to the highest standard possible and to ensure that both residents and staff can enjoy their surroundings safely.

Louise

Louise Heather

Job Title: Head Housekeeper Joined: 2004

Louise is our wonderful Head of Housekeeping at Middletown Grange, she's known as ‘Grandma’ to all members of staff and has been with Barchester since 2004. Our housekeeping team are passionate about the cleanliness of our home and maintaining high standards. In her spare time, Louise enjoys quilt making and dog shows.

Doreen

Doreen McKee

Job Title: Health Care Assistant - Team Leader Joined: 2018

Hi, I'm Doreen, I've worked at Middletown Grange since 2018 and absolutely love being a Team Leader, working for Barchester gives me the opportunity to train and progress further in an environment of care.

Lilian

Lilian Radido

Job Title: Care Assistant Joined: 2022

Hello, my name is Lilian and I am one of the Carers here at Middletown Grange. I absolutely adore my job, of caring for our residents. I have many years’ worth of experience in the care industry and could not think of a more rewarding job to do

Sakirat

Sakirat Adeleye

Job Title: Care Assistant Joined: 2022

Hi, my name is Sakirat and I am a Care Assistant here at Middletown Grange. I have worked in care for over 2 years now and really love what I do. I primarily work on Memory Lane, taking care of our residents living with dementia which I am so passionate about. Our residents are the heart of our home and I take great pride in supporting them.

Jossy

Jossy John

Job Title: Care Assistant Joined: 2013

Hi, my name is Jossy, and I have been a care assistant here at Middletown Grange for over 10 years. I primarily work on Memory Lane, taking care of our residents living with dementia which I am so passionate about. Our residents are the heart of our home and I take great pride in supporting them.

Leila

Leila Alcalde

Job Title: Care Assistant Joined: 2023

Hi, my name is Leila and I work as part of the care team at Middletown Grange Care Home in Hailey. I have experience working in dementia and elderly care for over 10 years and I love that I can make a difference in someone’s day no matter how big or small it may be.

Julie

Julie Thomas

Job Title: Receptionist Joined: 2020

Hi, my name is Julie and I'm the receptionist here at Middletown Grange. I thoroughly enjoy my job. The residents are just great. I love hearing all of their memories and sharing stories with them. I also feel lucky to work with a great team and support our wonderful families and visitors who come to our home.

Simon

Simon Butler

Job Title: Kitchen Assistant Joined: 2012

Simon has been part of the Middletown team since 2012, he has worked in many different areas of the home before finding his passion within the kitchen team, and Simon is always happy to help.

Joanne

Joanne Thomas

Job Title: Hairdresser Joined: 2020

Jo is our hairdresser at Middletown Grange and comes into the home every Wednesday to look after our residents. With a choice of options available to both men and women, Jo provides a fantastic service that everyone loves and looks forward to each week.

Cozette

Cozette Burduja

Job Title: Activities Coordinator Joined: 2025

Hi, my name is Cozette, and I'm the activities coordinator at Middletown Grange. I love planning events, sharing stories and creating moments that brighten our residents' day!

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