Oaken Holt Care Home with Nursing

Eynsham Road, Farmoor, Oxford OX2 9NL

Oaken Holt Nursing and Care Home in Farmoor provides the highest standard of residential and nursing care for up to 43 elderly residents. Set across three stunning environments comprising Oaken Holt and the Coach House and including trial stays, short stay and convalescent care, as well as long-term care.

Oaken Holt is regarded as one of the finest care homes in the area and is proud to announce they have been rated as 'Good' by CQC in its latest report (19 August 2016) for providing an effective, caring, responsive and well-led care service.

Set within 23 acres of beautiful gardens and parklands in the heart of rural Oxfordshire, Oaken Holt is a magnificent country estate. The stunning Victorian house provides residential care, while nursing care is delivered in a dedicated wing. It offers a mix of en-suite bedrooms and full suites in a setting that retains a wealth of period features.

Wytham House, our brand new purpose built home located within the Oaken Holt grounds, provides high-quality residential dementia and nursing dementia care for up to 40 elderly residents.

Adjacent, the Coach House, is designed for those that prefer a more intimate setting and offers high quality care for up to 12 residents.

During a recent refurbishment completed in 2017, Oaken Holt has combined services, furnishings and equipment to ensure a luxurious standard of resident comfort and care and a stylish new look. Newly refurbished rooms are now available.

Group: Caring Homes Group

Person in charge: Theresa Whitford (Manager)

Local Authority / Social Services: Oxfordshire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 59 Service Users

Registered Care Categories*: Old Age

Specialist Care Categories: Cancer Care • Cerebral Palsy • Colitis & Crohn's Disease • Epilepsy • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Muscular Dystrophy • Neuropathic • Orthopaedic • Parkinson's Disease • Speech Impairment • Spina Bifida & Hydrocephalus • Stroke • Visual Impairment

Admission Information: Ages 65+.

Languages Spoken by Staff (other than English): French

Single Rooms: 55

Shared Rooms: 2

Rooms with ensuite WC: 33

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Physiotherapy • Independent Living Training • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Directions:

For full details on how to find the home, please click the ‘Map’ tab at the top of the page.

Visiting:

The home operate an open visiting policy, where friends and family may visit at convenient times.

Parking:

Parking is available at Oaken Holt.

Latest Care Quality Commission* Report on Oaken Holt Care Home with Nursing: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 8.6 (maximum of 10) for Oaken Holt Care Home with Nursing is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.2 out of 5 from 12 Reviews over all time. This Average Rating is also the rating value for Oaken Holt Care Home with Nursing in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.4 out of 5 from 5 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.224 for Oaken Holt Care Home with Nursing is calculated as follows: ( (57 Excellents x 5) + (65 Goods x 4) + (17 Satisfactorys x 3) + (4 Poors x 2) ) ÷ 143 Ratings = 4.224

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.424 Points relating to the number of positive Reviews for Oaken Holt Care Home with Nursing is based on 5 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 11.8 positive Reviews (59 registered maximum number of service users ÷ 5). 5 Reviews ÷ 11.8 Target = 0.424

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

8.6 Oaken Holt Care Home with Nursing has a Review Score of 8.6 (8.648) from 12 Reviews


Average Ratings

  • Excellent
    2
  • Good
    9
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Oaken Holt Care Home with Nursing?

  • Extremely LIKELY
    9
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    1
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Oaken Holt Care Home with Nursing

  • Daughter of Resident/Service User
    6
  • Friend of Resident/Service User
    1
  • Husband of Resident/Service User
    1
  • Nephew of Resident/Service User
    1
  • Resident / Service User
    1
  • more

The staff are generally very caring, and my mother's key worker is particularly kind and helpful.

However, there have been housekeeping issues - matters which have not been dealt with speedily, and on some occasions, I have arrived to find my mother in dirty clothes because she has spilt food down herself and has not been cleaned. This is better than it was but still not ideal.

How likely would you be to recommend Oaken Holt Care Home with Nursing? Neither Unlikely or Likely

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Average Rating:   3 out of 5

Theresa Whitford, Home Manager at Oaken Holt Care Home with Nursing responded to this review on 21 Mar 2018:

Thank you for taking the time to review Oaken Holt, we really appreciate your feedback. At Oaken Holt we take great pride in ensuring we deliver high-quality care and facilities meeting all residents requests and needs and we are very pleased that you have such a positive impression of our team and the high-quality care they provide. It appears we have on this occasion sadly fallen short of our own high standards and we apologise for any inconvenience caused. We are happy to report that we have reviewed our housekeeping process and have recruited additional staff to ensure that our high standards of service can be properly maintained at all times. Thank you again for sharing your thoughts with us as we always welcome the opportunity to improve. My door is always open if you would like to discuss any element of your loved one's care.

Oaken Holt Care Home with Nursing is exceptional, my mother stayed there for a few weeks and she enjoyed every minute, her care was excellent. The house is luxurious, staff are all very helpful and cheerful, nothing is too much trouble, visitors are made to feel really welcome. I would recommend this care home above all others.

How likely would you be to recommend Oaken Holt Care Home with Nursing? Extremely Likely

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Average Rating:   5 out of 5

My mother has been resident at Oaken Holt for three and a half years. She receives very good care and enjoys living there.

The staff are excellent, both with providing her care and communicating with us as a family.

We enjoy visiting regularly and are always made to feel welcome.

How likely would you be to recommend Oaken Holt Care Home with Nursing? Extremely Likely

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Average Rating:   5 out of 5

Staff always friendly and caring; accommodation generally comfortable and warm; good meal choices and portions; good communication ref. any medical problems; overall good feeling.

How likely would you be to recommend Oaken Holt Care Home with Nursing? Extremely Likely

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Average Rating:   3.9 out of 5

I think this care home is good. The staff do really care and try their best and some are extra kind and good.
Cleanliness is excellent. All rooms have recently been refurbished. There are plenty of activities if you want to join in.
Meals vary but we are given some choice.

How likely would you be to recommend Oaken Holt Care Home with Nursing? Likely

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Average Rating:   3.9 out of 5

I think the nursing in the nursing wing at Oaken Holt Care Home is extremely good, caring and friendly, nurses attend to all my mother's needs. They are gentle and understanding and I completely trust them with the care of my mother and feel secure that she is looked after so well.

How likely would you be to recommend Oaken Holt Care Home with Nursing? Extremely Likely

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Average Rating:   4.3 out of 5

My wife needed to be taken to the hospital. On leaving the home with the paramedics they indicated how impressed they had been with the efficiency of the staff in helping them prepare her for the ambulance and their knowledge and the resident's situation. They also indicated they don't see this in many other care homes.

How likely would you be to recommend Oaken Holt Care Home with Nursing? Extremely Likely

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Average Rating:   4.5 out of 5

My sister moved to The Coach House at Oaken Holt Care Home during 2015. It is not an easy transition leaving one's home and moving to residential care but the staff at Oaken Holt Care Home were so good helping my sister settle into where she now accepts as her home. All the staff are so kind and caring and I am reassured that my sister is getting the best possible care. Whenever I visit I am given a warm welcome and always offered some refreshments even at the busiest of times. To be recommended.

How likely would you be to recommend Oaken Holt Care Home with Nursing? Extremely Likely

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Average Rating:   4.3 out of 5

The additional resources of having a driver and minibus which can take residents to hospital appts is invaluable - a recent visit with a 3-hour wait and impossible parking was made so much less stressful for my father. The work of the physiotherapist is vital. In her hours of work, she maintains the mobility of the residents and provides exercise classes. My father has maintained his mobility for 5 years in no small part due to the professional continuity she has provided.

How likely would you be to recommend Oaken Holt Care Home with Nursing? Likely

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Average Rating:   4.2 out of 5

I have visited Oaken Holt Care Home with Nursing for over 6 years. There was a problem getting the correct staff but now they are excellent and it's like a big happy family. The new restoration has brightened the place up a lot. The lady I visit feels happy there and it's her 102nd birthday 22nd May 2017 so it would be good publicity for your company. I would like to thank all the staff. The only problem I have is what happened to photos of when my friend met the lord mayor and MP and the photos from the British Legion Dance? We were told they are at the head office.

How likely would you be to recommend Oaken Holt Care Home with Nursing? Extremely Likely

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Average Rating:   4.4 out of 5

Sherrie Hume, Home Manager at Oaken Holt Care Home with Nursing responded to this review on 15 Mar 2017:

Thank you for taking the time to review Oaken Holt, we really appreciate your feedback. At Oaken Holt we take great pride in ensuring we deliver high-quality care and facilities and we regularly run recruitment campaigns to build our care team thus ensuring they are able to provide person-centred care, spend valuable time with our residents and we are delighted that you comment ‘it’s like a big happy family’ as this is what we strive for. We are undergoing a substantial investment and refurbishment programme and again we are glad you have noted this has enhanced the environment in our home.
Milestone events; birthdays, anniversaries and seasonal holidays are always celebrated in style here at Oaken Holt and we will have a member of our team discuss any celebrations with you and share the photos with you.
We welcome the opportunity to improve and hope you will continue to share your thoughts with us in the home in future.

My Mother has been a resident at Oaken Holt for almost a year now. Having visited a former resident who has now sadly passed away, I was very impressed with the standard of care provided. The resident himself was delighted with all the aspects of care in his new home. It was on this basis that I enquired into the possibility of my Mother becoming a resident.
She has been here since January 2016. The recent refurbishment ongoing is unsettling, but I fully understand that it needs to be done.
The dining room and lounge are beautifully furnished. Thank you!

How likely would you be to recommend Oaken Holt Care Home with Nursing? Extremely Likely

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Average Rating:   4.3 out of 5

Sherrie Hume, Home Manager at Oaken Holt Care Home with Nursing responded to this review on 22 Dec 2016:

Thank you very much for your review, we really appreciate your feedback. At Oaken Holt we take great pride in ensuring we deliver high quality care and facilities and we are very pleased that you have a positive impression of our team and the high quality care they provide.

As you are aware, Oaken Holt is an older building which retains a myriad of period features – from stained glass and leaded windows, to parquet flooring, original fireplaces and rooms with fine high ceilings. Oaken Holt is benefitting from a substantial investment and refurbishment programme to redecorate and refresh many areas of the home including several bedrooms to ensure that our high standards of service can be fully maintained. We are striving to minimise any disruption to our residents at our home.

We always welcome the opportunity to improve, and hope that you will continue to share your suggestions with us in the home in future.

Very professional and caring. Relatives treated very well when visiting. Mum has settled in very well. Full restoration of buildings in progress- Mum has one of the refurbished rooms which is very spacious. The setting of the house in its grounds, very pleasant. Food is good and relatives can eat with residents which is very sociable.

How likely would you be to recommend Oaken Holt Care Home with Nursing? Extremely Likely

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Average Rating:   3.9 out of 5

Sherrie Hume, Home Manager at Oaken Holt Care Home with Nursing responded to this review on 22 Dec 2016:

Thank you for taking the time to review Oaken Holt, we really appreciate your feedback. At Oaken Holt we take great pride in ensuring we deliver high-quality care and facilities and we are undergoing a substantial investment and refurbishment programme, which we hope has helped to improve the environment in the home. We regularly run recruitment campaigns to build our care team thus ensuring they are able to provide person-centred care and spend valuable time with our residents. Activities are an extremely important part of daily life at the home, so we have requested that one of our Activities Coordinators invites you to be involved in the regular review of your loved one’s activity programme. We welcome the opportunity to improve and hope you will continue to share your thoughts with us in the home in future.

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Bed Vacancies

Bed Vacancies

posted 09 Apr 2018

Please call 0808 223 5529 or email enquiries@caringhomes.org for further information about current Bed Vacancies at Oaken Holt.

Awards / Recognitions

February 2018

April 2017

December 2016

February 2016

Job Vacancies

Staff Profiles

Theresa

Theresa Whitford

Job Title: Home Manager

Description:

I lead my professional Care Team in delivering the highest level of care and support for our residents.

My commitment to professional development has equipped me well for my role here, where I work hard to ensure that those in my care lead happy and fulfilling lives, whilst maintaining choice over the care and support they receive.

I believe in maintaining strong relationships with residents and their relatives, and understand the important contribution that these relationships make to the successful running of a care home.

I feel that the Caring Homes philosophy matches up well with my own beliefs on care provision, and I am committed to ensuring that all our residents continue to receive the high levels of care and protection they deserve.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Oaken Holt Care Home with Nursing