Rush Court

My Dad has been a resident at Rush Court since December 2022. The care overall has been very good even though the turnover of staff, in general, has been slightly higher than one would like. The variety of meals are a good standard and very nutritious. The lead activity coordinator is exceptional and tries to encourage my Dad to participate in activities. The bedrooms are also cleaned to a high standard. The Management team are also very professional and listens to any minor concerns which are always rectified promptly and efficiently.

Good range of activities for residents.

My mother has been at Rush Court for 18 months. She is very content there and appreciative of the care she receives from many of the kind and thoughtful carers and staff. Although she has a small room, she loves the views over the fields from her window. She also much enjoys the beautiful garden and especially the floral display at the entrance. She enjoys the meals which are wide-ranging and adaptable. She finds all the staff to be exceptionally helpful and courteous. As a family, we are most grateful for the care that she is receiving in this beautiful home. Thank you!

My aunt was given a very high standard of care during her time at Rush Court. The staff gave her excellent care and were friendly and patient. The food was of a very high quality. This is so important for residents/patients. She was very ill however was made as comfortable and welcome as possible. Overall a better experience than I was expecting. I hope I receive the same care and environment when/if necessary.

This was my wife's 3rd short respite stay at Rush Court. Lovely setting, good amenities, nice room, caring staff and good food. However, the home feels under-managed with disorganised discharge, missing items (subsequently located) and an apparent lack of effective procedures. Laundry return is very haphazard and my wife has returned with items that do not belong to her. The management team seem rather office-bound and would be more effective if their presence was more obvious and with a higher profile.

My mother lived in Rush Court from April 2022 until her death in May 2024. Rush Court was the only care home that she wanted to go to when she became unable to manage at her home. She very much enjoyed her time at Rush Court. She got on well with other residents and loved the rural setting and beautiful garden. The end-of-life nursing staff were excellent and made her final days as peaceful and dignified as nature allowed.

As restrictions lifted, it was good to take her out. She has been registered blind and then lost her hearing. The staff were all wonderfully patient and kind with her. We were happy with the home.

Mum has been a resident at Rush Court since January 2023. She has been happy here. The staff and management are kind and caring. There is a lovely homely feel about the home. When she joins in with the activities she always enjoys them. We as a family are happy to know she is safe, happy and well looked after. Thank you.

The program of events and entertainment is varied and covers all interests.

My mother has been at Rush Court for several years now and has been well looked after and cared for. The quality of the home is excellent, and she now reports that the meals are good. There have been challenges with staff turnover during the time of her stay including managers, however, it has had little impact on her situation. One of the major problems we have is with communications. My wife and I live in Canada so are only able to visit my mother once or twice a year. In spite of ongoing promises to improve communications, we find it hard to ensure we are kept up to date on my mother's mental and physical condition. Fortunately, we have family friends locally who can visit and provide us with reports, but there should be a better way for regular updates from the care home for families that cannot visit on a regular basis.

We find everyone at Rush Court to be caring and empathetic to our mother's needs. We chose Rush Court after another relative was there in 2022, and if anything the standards are higher now than they were before. Each relevant member of staff is aware of her needs, likes and dislikes, and all know her by name. In her words, she feels 'safe and looked after' at Rush Court.

Very pleased to have got my mum into Rush Court. Throughout her stay she was most comfortable and safe. All the staff were excellent, many thanks.

I am surprised by some of the glowing reviews on this site. Rush Court used to be a fantastic care home when our mother became a resident back in 2016. It had a CQC "Outstanding" rating at that time and there was a waiting list to get a place there. Sadly the manager at that time left a few years later and, under a new manager, many of the good staff left and the standards of care declined. Since then several managers have come and gone, with promises to improve things, but in reality, high staff turnover and massive use of agency staff have resulted in a significant drop in standards. The beautiful gardens remain the high point of the care home thanks to the efforts of the gardener. It remains to be seen whether EFHL and the latest new manager will get the place back up to the level that residents once enjoyed. Our mother is running out of time, so we really hope that they can improve things soon.

My mother was superbly cared for in her final days. The staff were very supportive of us, the family, which helped enormously.

The staff were all kind and professional and my husband enjoyed the food. He was always treated with respect and dignity. We are most grateful.

How lucky we were to have found Rush Court for the last weeks of my father's life. His wish was to be at home but on reflection, this was the best thing we could have done at the end of his long and happy life. The management, facilities and staff work in perfect harmony to create the most caring atmosphere and environment.

My three weeks stay at Rush Court I found to be extremely comfortable indeed. The staff were wonderful so helpful and cheerful and couldn't do enough to make my stay pleasant.

For the three and a half years my mother was in Rush Court she received the best care and attention. I was very reassured that she was well looked after which meant a lot being three hour drive away. She was happy there well cared for fed and looked after on a personal level. All the staff were very pleasant helpful and friendly. Thank you all at Rush Court.

There is a culture of kindness and care that is second to none. Rush Court Care Home has nursed my mother back to health after her hospital visit and (even more important) they have given her back her confidence. She will soon be going back home. Thank you.

From the moment we walked through the door the staff welcome you with a smile. They all got to know my father's changing needs as soon as they could. From receptionists, cleaners, carers, maintenance, nurses and managers their care is wonderful. They would also look out for us as family members. They do like their residents to call it their home. My father came for end-of-life care and a room with a view was found for him. It was very homely.