Acorn Court Care Home

Watercolour Development, Off The Moors, Redhill RH1 2PD
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9.8 98 Reviews
  • Acorn Court Care Home, Redhill
Acorn Court Care Home provides award-winning residential, nursing, dementia and ABI care and holds platinum accreditation with the Gold Standards Framework for compassionate end-of-life care.

The skilled and longstanding care team, led by the home’s clinical manager, is dedicated to delivering loving, personalised care, tailored to each resident's unique needs and preferences. With decades of collective experience, whether providing acute clinical care, assisting with daily activities, or supporting families, the team works together to enhance the lives of their residents.

The stimulating environment promotes choice and independence, having received Highly Commended in the Dignity in Care category at the South East Great British Care Awards 2023.

Residents enjoy a varied daily schedule of meaningful activities designed to support their health and wellbeing, including music and movement sessions, art classes, and gardening club. Day trips to local places of interest on the minibus, as well as visits from entertainers, make a wish initiative, therapy animals and preschoolers affectionately known as the ‘Little Acorns’.

Set over three-floors, the spacious home offers beautifully furnished en-suite bedrooms, comfortable lounges, and a bustling bistro. Residents can relax in the on-site salon, cinema and library, as well as the landscaped gardens that wrap around the home.

Residents’ families and friends are an integral part of life at the home, attending the many parties and events throughout the year, that give Acorn Court its wonderful community-feel.

As part of Acorn Court’s commitment to providing specialist care, its expert team receives extensive on-going training, professional development and guidance so they can provide the exceptional care that residents deserve.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 86 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1650
  • Self-Funded Residential Dementia Care: from £1650
  • Self-Funded Nursing Care: from £1650
  • Self-Funded Nursing Dementia Care: from £1650
  • RESPITE Self-Funded Residential Care: from £1650
  • RESPITE Self-Funded Residential Dementia Care: from £1650

These prices are only a guideline, please contact Acorn Court Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Paula Deadman (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2024
  • Number of floors: 3

Room Information

  • Single Rooms (86)
  • Couples/Companion Rooms (0)

Visiting

  • Residents visitors are always welcome, with no restrictions on time/days.

Parking

  • Free on-site parking available

Acorn Court Care Home Reviews (98)

9.8

Acorn Court Care Home has a Review Score of 9.8 (9.801) out of 10, based on 18 reviews in the last 2 years.
Over all time Acorn Court Care Home has 98 reviews.

Overall Experience
  • 76
  • 18
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Date Published
  • 98
  • 8
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  • 18
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Reviewer Connection to Acorn Court Care Home
  • 41
  • 22
  • 10
  • 7
  • 3
  • 2
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  • 1
  • 1
  • 1
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Total of 98, showing 81-98
Review from Allison C (Daughter of Resident) published on 9 December 2015 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has now been a resident at Acorn Court for almost a year, after a combination of a stroke and vascular dementia meant he could no longer live at home. He is a resident of the high dependency floor, where the ratio of carers to residence is much greater and the level of care, including nursing
care, is of an extremely high quality. However, it is the calibre of the carers that makes Acorn Court stand out. They treat the residence as individuals, show them patience and respect their dignity. I would not hesitate in recommending Acorn Court to anyone facing the hard decision of choosing a care home for a loved one.
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Review from Peter B (Son of Resident) published on 8 December 2015 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother had previously been in two other care homes. The standard of care varied considerably and the attention paid to her needs was latterly bordering on the minimal. So we took the opportunity to have a look at Acorn Court on an Open Day and immediately decided to move her here. During the four
years she was here the staff were absolutely magnificent and the wonderful atmosphere generated by the management permeated throughout the home. Mum was treated as an individual and relations were welcome to visit at any time. Before becoming incapable of joining in, she used to thoroughly enjoy the various activities and outings. Finally and to reinforce this review, I should mention that before she passed away, we also chose to install my father-in-law in Acorn Court when the right time came to do so. My wife has submitted a separate postal review in respect of his stay here.
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Review from Ray W (Resident) published on 8 December 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I placed myself here some six months ago. I did not like being at home alone. I am pleased I did. The care provided is excellent, the food is delicious, the activities are fun. My room is very spacious and I brought in some of my own furniture. In the summer we spent time in our beautiful gardens having
fun. Everyone here is happy, residents and staff. We all sit together at meal times to eat. Once a month the bar opens and we get to choose, what to do and where to go on all trips at a forum meeting we have.
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Review from Sarah H (Daughter of Resident) published on 2 December 2015 Submitted via Website • Report
Overall Experience 5.0 out of 5
Kind, caring and compassionate. The Manager and her friendly team cared for our mother last year and are currently caring for our father, giving their three daughters peace of mind. Nothing is too much trouble. Highly recommended.
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Review from Pauline V (Daughter of Resident) published on 30 November 2015 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been resident at Acorn for 3 years now and I would not want her to be anywhere else. The home is the most amazing place. The care that is delivered there is first class. The residents and their families are most definitely at the forefront of the homes ethos. The Manager holds regular
meeting for all the relatives even the relatives that no longer have anyone their get a luncheon every month, that is hosted by the manager and her husband. It is so lovely to know that when the time comes that Mum is no longer here we too will still be included in what Acorn do. The activities are great and family members get to choose what they would like to do and where they would like to go. The activities lady is absolutely fabulous, she is so accommodating to everyone. The administrator is very helpful and the reception is always welcoming. Christmas is coming and the activities are really getting going every year the home is transformed into a real spectacle.
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Review from Eve H (Sister of Resident) published on 26 November 2015 Submitted via Website • Report
Overall Experience 5.0 out of 5
Acorn Court is an exceptional care home and worthy of the full cabinet of awards that are displayed in reception. My sister has been so well looked by the entire team nothing is ever too much trouble and they always make me feel as equally welcomed and loved when I visit, it really is like one very
big happy family. As Christmas is now approaching the home is starting to take on its annual appearance of a winter wonderland it's beautiful every year and always different.
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Review from Amanda K (Granddaughter of Resident) published on 26 November 2015 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am very grateful for the care my grandma received whilst being a resident at Acorn Court, she had amazing staff that made us all feel very welcome and gave her an exceptional level of care. I would highly recommend Acorn Court.
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Review from P R (Wife of Resident) published on 25 November 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has severe dementia and has been in residential care for over 8 years. The care my husband gets is excellent and I am very happy with every aspect of his care. He was violent but the staff keep him calm. My husband cannot speak, is doubly incontinent, cannot swallow and stumbles along but
the staff always seem to know what he needs. He is held with great thought by all of them. He is always clean and wearing his own clothes. He is changed regularly. He cannot take part in activities, he doesn't understand what is happening.
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Review from Barry L (Son of Resident) published on 4 November 2015 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum had a long spell in two hospitals, during which she had a series of strokes, before she arrived at Acorn Court. In her condition, it was obvious that mum couldn't go home, and so I had a good look around for an alternative, and thankfully found Acorn Court. It was a no-brainer for choice, they stood
head and shoulders above the rest, and I am so glad that I followed my instincts and chose them. I could not have wished for better care and peace of mind that all the staff give. After just a few weeks, mum was looking so much better than she had looked for months, and was back to her happy, smiling self. Every member of staff, from top to bottom, show empathy, understanding and warmth, with a real sense of kindness. They keep me informed and up to date about any changes in mum, or her treatment, and regularly arrange things like hearing tests and speech therapy. Mum is pleased to have her hair cut and set by the in-house hairdresser on a regular basis, she has a podiatrist visit, and the lovely girls have often shaped and painted her nails, bless 'em!
When some care-homes get criticised, I always wax lyrical about the great quality of care that mum receives, and how polite and helpful the staff are to family members visiting....nothing is too much trouble. Mum has been with them now for over four years, and she really couldn't be in a better place.
I totally 100% recommend Acorn Court to anyone needing peace of mind and great care for a loved one if, or when the time comes.
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Review from Joyce B (Daughter-in-law of Resident) published on 4 November 2015 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother in law has been a resident for over a year and the care and understanding of her dementia has been exceptional. The carers are a constant with very few changes; the food is excellent; the nursing staff are so good and look after mums physical needs on a day to day basis. This is not residential
care as it used to be - residents are entertained, taken on many outings, including pub lunches - and so many of the parties are designed to include family and friends. Family members are welcome to visit at any time and I have joined Mum for supper on many occasions. My mother in law is very happy and comfortable in Acorn Court and most importantly she is safe and being given the care and support that could no longer be provided in her own home.
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Review from Helen N (Daughter of Resident) published on 29 October 2015 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been residing at Acorn Court since 12 October 2015. My initial thoughts are that I agree that this is a Care Home of Excellence. Always clean, staff are very professional and caring, nothing is ever too much trouble for them. Mum has been treated well for her individual needs, on both a personal
and medical level.
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Review from Gordon W (Son-in-law of Resident) published on 28 October 2015 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care, and it truly was care, that my mother-in-law experienced at Acorn Court was beyond our wildest expectations. The Manager and her team exemplify the caring of the vulnerable and elderly. Having tried to care for mother-in-law at home we soon realised it was way beyond our capabilities so
where do we turn? Care homes seem to received only bad press so we were apprehensive. Well we had no need for those fears once we went to the Manager and her team at Acorn Court. That care didn't end when my dear mother-in-laws passed away. The respect, compassion and care we the family received will stay with us forever. Many times I say to folk that I just hope the Manager and the Acorn Court's culture is around should I need caring for. A heartfelt thanks to you all. It has been a privilege to share my thoughts and feelings with others.
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Review from Elizabeth M (Daughter of Resident) published on 27 October 2015 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been at Acorn Court for nearly 2 1/2 years. The Carers/Nurses on the 2nd Floor work extremely hard looking after the residents. My mother was seriously ill in January 2015 and the Carers/Nurses were absolutely brilliant in caring for my mother, and they were also very kind to myself and
my husband during this difficult time. We appreciate the continued patience and kindness the Carers/Nurses show towards my mother. There is a nice atmosphere on the 2nd floor, the Carers/Nurses are friendly, cheerful and nothing is too much trouble for them.


The Housekeeping Team do an excellent job in keeping the home and rooms nice and clean, together with providing an efficient and excellent laundry service.


The food is excellent, in particular the home-made soup and the lovely birthday and afternoon cakes the chef and his team bakes.


The garden at Acorn Court has been transformed into a lovely haven with nice flowers and plants and various places for the residents and their family/friends to sit. Weather permitting, in the summer, I always take my mother down to the garden in her wheelchair and she loves seeing all the plants and flowers and enjoys having a cup of tea outdoors. Also there is a lovely lake near to the home which we often take my mother to.

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Review from Hazel K (Daughter of Resident) published on 23 October 2015 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been resident at Acorn Court since October 2010, she has always been very happy there and very well looked after. My Husband and I attend as many of the functions as we can and they are always very enjoyable. The home has an excellent chef and there has been many occasions over the years
where they have catered for functions especially for us and Mum (within the home) which has meant that we can all still be together as she can no longer get out to us. There is a very strong management team that clearly lead by example, we are very happy to be part of the Acorn Family as they call us.
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Review from Robert B (Son of Resident) published on 23 October 2015 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mother was lucky to get a bed at Acorn Court back in 2010, I transferred her from another home in Crawley where she was really not taken care of. I cannot explain how within such a short space of time this brilliant team of people transformed my Mother back to her old self. There is always interactions
going on, she is now very advanced in her dementia but she still gets included with things that she is able top participate in. They have some really good musicians that go in and always get them joining in. The home is bright and clean and you will always get a really warm welcome from the staff there. If it is meal time we are invited to stay and have lunch with Mum, which we have done on many occasions and I can tell you the food is very very good. (The cakes have to fall into the excellent category though). It is a big home with lots of variety, there is always some event taking place either in the home or outside. There is a very good support Group 'Friends Of Acorn' which is headed up by one of the relatives who has been associated with the home since it opened, they will arrange for Mum to be visited when we are on holiday and this gives us great peace of mind. The Management seems to have gone a step further with everything and it is very evident that the residents of the home are the most important, closely followed by the relatives and the staff teams. Christmas time is always a special time to be there, the reception area gets a different theme each year but is always like a complete wonderland. I can highly recommend this home to anyone looking for a loved one ! its a very special place and we are delighted to be part of it
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Review from Ann (Daughter of Resident) published on 23 October 2015 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident since September 2015. Initially she was very apprehensive about going to live in a Care Home. She had for the last 13 year lived at home with my sister but following another fracture to her femur followed by embolisms in her lungs my sister, having lost her husband in
December 2014, decided that she would no longer be able to cope. Following a long stay in St Mary's Hospital in Roehampton we were delighted to be offered a place for her in Acorn Court.


Since then my mother has settled very well. The staff are considerate and kind at all times. The atmosphere is one of contentment and it is a joy to see my mother chatting with fellow residents and enjoying their company. It really has a feeling of being home from home. The food is great and if it is one of the resident's birthdays a beautiful cake is supplied and appreciated by all the residents. The chef and kitchen staff are responsible for this thoughtful touch. The outings are an added bonus which my mother has taken on several occasions.
The home is maintained to a very high standard which is overseen by their Care Manager and the cleanliness is second to none. My mother's room is cleaned every day. Her washing is spotless and the bedding changed frequently.


All in all I do not think there could be anywhere better for my mother to reside. I feel she is well looked after and have no worries that her care is lacking in any way.

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Review from David W (Son of Resident) published on 22 October 2015 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is one of the best care home around for dementia. Staff are trained in all areas of dementia can not praise the home or staff enough. The home has been around for a very long time and has a great reputation.
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Review from Raymond B (Brother of Resident) published on 21 October 2015 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was very impressed with the home and delighted when a bed became available, as was my Sister following our first viewing of the home. I was even more impressed when my sister became a resident with the care that she received from the teams.
There is a very good support service available to all the
families and this is the only place where they continue to look after families after their loved ones have gone. You are really made to feel part of a very large family.
All the staff are very friendly and always have a cheerful smile on their faces and clearly enjoy what they do.
From the first time we went through the doors we knew that it was the place for our Sister.
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Current Review Score: 9.8 (9.801)

Overview of Review Score

The Review Score of 9.8 (9.801) out of 10 for Acorn Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 18 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.801 for Acorn Court Care Home is calculated as follows: ( (172 Excellents x 5) + (29 Goods x 4) + (4 Satisfactorys x 3) + (1 Very Poors x 1) ) ÷ 206 Ratings = 4.801
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Acorn Court Care Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 86 registered maximum number of service users is 17.2, which has been reached with 18 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 Jan 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (29)

Meet the Team (2)

Paula

Paula Deadman

Job Title: Home Manager Joined: 2023

Paula knew she wanted to become a nurse from the age of five when, during regular hospital visits to see her grandma, she found pleasure in delivering the water jugs and chatting to the other patients with the nurses on the ward. From then on, she knew one day she would become a nurse and that passion, to make a difference, never wavered.

Her early career saw Paula working as a pharmacy technician and in her mid-20s she made the move to return to her early love and studied to become a registered nurse.

Since then, she’s gained a wealth of experience, working as a staff nurse, sister and matron in hospitals and the community and then as a care home manager at a local nursing home. After joining our Acorn Court family as our director of nursing, Paula was then promoted to our home manager in 2024.

Mum to two sons, James and William, Paula married husband Adam in 2009 and completing their family are Elsie and Dottie, their two rescue greyhounds. Her love of baking cakes keeps Paula busy in her spare time when she particularly enjoys not only baking cakes but also decorating them into all sorts of wonderful creations!

Speaking about Acorn Court, Paula said: “Our amazing residents, their families and our team are why I love being here. Being part of our residents’ lives is such an honour and working as part of a loving team who are all there to make every day special for our residents is such a privilege.”

Ami

Ami Higgins

Job Title: Care Services Manager Joined: 2011

Ami’s journey in care began at just 15, volunteering at Acorn Court, where her mother was home manager. Inspired by her compassion and seeing the difference she made in the lives she touched, Ami knew she would follow a similar career path.


Over the past 14 years, Ami has grown from a carer to a Care Services Manager, embracing every role with love and dedication. Her commitment to resident well-being led to the creation of the award-winning ‘Little Acorns’ programme, fostering intergenerational connections. Ami is devoted to enhancing care services and empowering her team to be the best that they can be.


In her spare time, Ami loves to relax by gardening and spending time with her young family.

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