The Bernard Sunley Nursing and Dementia Care Home

College Road, Maybury, Woking GU22 8BT
Review Us
9.8 81 Reviews
  • The Bernard Sunley Nursing and Dementia Care Home, Woking
Bernard Sunley care home specialises in residential and nursing care, as well as care for people with dementia in modern, purpose-built facilities. All of the rooms are spacious, light and airy and have en suite facilities.

Bernard Sunley features a cosy lounge and dining room, as well as a fully equipped hairdressing salon and the much-loved Smiles Café – a warm and welcoming café where residents can meet with other residents or visiting family and friends for a refreshing tea or coffee, or perhaps a tempting treat.

Bernard Sunley's dedicated care team understands that each resident is different. Care planning is personalised and centred on each resident’s individual needs. This, coupled with the informal relaxed environment of the home makes Bernard Sunley a home from home for residents, families and friends alike.

Respite care packages are also available at Bernard Sunley for people who need everyday care and support, when carers need a respite break or for people who need extra care and support during a recuperation period after an illness or hospital discharge.
Show The Bernard Sunley Nursing and Dementia Care Home on the Map

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 62 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1590 – £1935
  • Self-Funded Residential Dementia Care: £1845 – £2225
  • Self-Funded Nursing Care: £2045 – £2470
  • RESPITE Self-Funded Residential Care: £1749 – £2128
  • RESPITE Self-Funded Residential Dementia Care: £2030 – £2447
  • RESPITE Self-Funded Nursing Care: £2250 – £2717

These prices are only a guideline, please contact The Bernard Sunley Nursing and Dementia Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Andy Cumper (Care Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2025
  • Number of floors: 2

Room Information

  • Single Rooms (62)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (62)

Parking

  • Car park at front of property

The Bernard Sunley Nursing and Dementia Care Home Reviews (81)

9.8

The Bernard Sunley Nursing and Dementia Care Home has a Review Score of 9.8 (9.787) out of 10, based on 16 reviews in the last 2 years.
Over all time The Bernard Sunley Nursing and Dementia Care Home has 81 reviews.

Overall Experience
  • 65
  • 15
  • 0
  • 0
  • 1
Date Published
  • 81
  • 6
  • 8
  • 16
  • 65
Reviewer Connection to The Bernard Sunley Nursing and Dementia Care Home
  • 39
  • 18
  • 4
  • 4
  • 3
  • 3
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 81, showing 61-80
Review from Victoria J (Daughter of Resident) published on 16 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father was admitted as an emergency case and from day one, was provided with excellent care and such professionalism from the team.
Through a difficult time, he was looked after extremely well in the care home. The room was kept immaculate. I left instructions for the team relating to my father
and everything was done extremely well without question.
Visiting in the coffee shop was a treat. Children's toys to play with and what was great was all your outside space. Wonderful.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Pauline W (Niece of Resident) published on 3 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My uncle was very happy while on respite.
The manager was very enthusiastic about the home he runs so well and very helpful.
Everything appeared very efficient including the cleaning staff were very caring towards my uncle who has dementia and visually impaired.
Everyone seemed happy in their work.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Marie O (Daughter of Resident) published on 1 April 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father was very well cared for. The staff were always informative and helpful with regards to my dad's health whilst he was living at Bernard Sunley for a year prior to his death.
When my dad was put on palliative care, the staff were amazing. They were courteous and respectful at all times and
showed both my dad and us relatives a great deal of compassion. I will always be thankful my Dad dies at Bernard Sunley and not in a hospital ward.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Martin E (Son of Resident) published on 15 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Communication with the staff and management has been excellent throughout the time my mother has been a resident. Any issues which have been addressed promptly and effectively. The staff are always happy to provide feedback on my mother's condition and have been very responsive to any requests I have
made. The management team appear to be proactive, supportive and knowledgeable about their residents.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Lindsay L (Daughter of Resident) published on 8 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother lived at Bernard Sunley Nursing Home for 2 1/2 years. She was not an easy person to look after but she was always treated with kindness and consideration, warmth and good humour. We are extremely grateful to all members of staff including nursing, care, cleaning, catering and support staff.
We
feel that the professional, purposeful but happy atmosphere reflects the high quality of the management. An excellent home.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Nicky W E (Daughter-in-law of Resident) published on 4 February 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Due to frailty and gently increasing dementia, our Mum/mum in law has been living in Bernard Sunley for just under a year. The staff in the dementia wing where she lived have been wonderful, so patient and kind. They understand how dementia affects people and how this makes people behave totally out
of character. Sadly Mum died in January. The staff are trained to give palliative care. Our Mum passed away in a warm comforting and supportive environment. We are so grateful to the team at Bernard Sunley. Brilliant professionals who genuinely care about their residence. Thank you so much. So proud of you all.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from C O (Daughter of Resident) published on 24 January 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am so grateful for the care and kindness my mother received from you in her last years. From the nurses to the carers and cleaning staff, there was compassion and understanding shown and I found all staff friendly and helpful.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Marie O (Daughter of Resident) published on 9 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was in Bernard Sunley for just over 2 years, in that time, although my mother was misbehaving they were wonderful, reassuring me all the time.
Mum became ill at the end of September, I cannot fault the staff at all. We visited mum night and day and there was always someone with her.
I
judge by how people behave, when mum died, the staff cried. Please don't change the way they behave.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jo L (Daughter of Resident) published on 1 November 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot speak highly enough of the staff at Bernard Sunley Nursing Home. All the staff, from cleaners to the head nurses were extremely kind, caring, thoughtful and I would even say loving towards my mother. She was shown kindness and respect at a very difficult time during her last few weeks of life.
All the staff treated her with understanding and patience, taking the time to chat and be sure that all Mum’s needs were met, trying to see things through her eyes and therefore anticipating her needs before it became an issue.
I know Mum became very fond of the staff, with good reason, and I believe they were also fond of her, they certainly showed great fondness. All in all, their exceptional kindness and professionalism made Mum’s last weeks as good as it could have been. Thank you to all the staff.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Barbara L (Daughter of Resident) published on 4 October 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother was a resident at Bernard Sunley Nursing, Residential and Dementia Care Home for over five years. Throughout she was treated with care and respect. Sadly, she recently died and the end of life care was exemplary. My sister and I were encouraged to stay and we received wonderful support. Our
mother was never alone and was kept comfortable, relaxed and pain-free. The year before we received the same level of professional care when my father died there.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Lisa S (Daughter of Resident) published on 3 September 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother was admitted to the care home in late March following an awful car accident which left her almost bed bound and extremely confused.
Prior to her admission she endured several hospital moves and was operated on following several injuries to include a broken pelvis, collarbone, ankle etc.
The
prognosis was that she'd never walk again and she was initially hoisted to sue the toilet and shower.
My mother is now walking, chatting and presenting as generally happy, valued and stimulated. I have a lot of time and confidence for the care and compassion the home gives.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J W (Daughter of Resident) published on 13 August 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother spent the last four years of her life living at the Bernard Sunley Care Home.
All of the staff, management, carers, nurses and maintenance staff always treated her with kindness and respect.
I was kept informed of any problems and was always able to discuss her health and other needs with
the staff, who are unfailingly good-humoured and helpful.
Her room was kept clean, and the programme of entertainments was excellent, with varied activities morning and afternoon so that there was always something to look forward to.
She enjoyed the meals, which were varied and nutritious.
The nursing care was second to none, and she was treated with a gentleness which allowed her to keep her dignity, even at the most difficult of times.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from R P (Son of Resident) published on 23 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father was a resident here until his passing. We could not have asked more from a nursing home, they all become part of our family too.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Virginia B (Daughter of Resident) published on 26 April 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff always treat me with kindness and a smile, even though I am not a frequent visitor. Concerns about my Mum on this visit were treated sensitively as changes I had noticed are part of the progression of dementia. This was explained to me sensitively, but the nurse also made her own observations
and health checks in my presence to confirm. A heartfelt thanks!
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Judith P (Niece of Resident) published on 30 March 2017 Submitted via Website • Report
Overall Experience 4.0 out of 5
For the last 10 years, I have been involved with the Bernard Sunley Nursing, Residential and Dementia Care Home as they cared for both my Mum and Aunt. I have nothing but praise for the care and kindness shown to both my relatives and to myself over the years.
The facilities are good and plenty of
activities are arranged for those residents who wish for it and the patience of the staff is commendable. Thank you.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S S (Daughter of Resident) published on 15 December 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father was discharged from hospital 10 weeks after a serious fall, which fractured 2 vertebrae in his neck. He was 95 years, frail and in a dangerous and delicate state as the neck was unstable, supported by collars. My father only spent 4 weeks at the home but was given such good care, friendship
and support in a happy environment. He was bedbound but all his needs were attended to with respect. He was kept comfortable and he enjoyed the food and was eating well. Staff supported him and our family to the end.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Claire C (Daughter of Resident) published on 30 November 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was diagnosed 25/07/2016 with cancer of an unknown primary, she was given less than a year to live and at that point had cancer in her lungs, liver, lymph nodes, adrenal glands, bones. She lived with myself and my family until the end of Septemeber when she began to have care needs which we
could not provide, after a short stay in aWoking Hospice she was granted a place at Bernard Sunley. From the very beginning myself and my siblings felt a warmth from the staff at the home. My mum was a difficult patient to take on as although ill she didnt want to be in a home as she was only 63, the care staff and the nurses did their upmost to make her at ease and took all the nonsense she tried to give them. When it came to her end of life care they ensured she was treated with dignity and helped her pain releif as best they could even though they had little support from the pallative care team. They faced all this and still made mums death peaceful and helped us through the process too.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Trudi B (Daughter of Resident) published on 9 November 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
The entire staff at Bernard Sunley - nurses, administrators, helpers, cleaners - were most kind and considerate during the six months my mother was there. I was out of the country and telephoned regularly and the nurses gave me detailed current information about my mother and went out of their way
to give her the phone to speak with me if she could. During my mother's last days the nurses were so sensitive, respectful, careful, and kind to my mother and to me. They completely understand what relatives are going through when their parent is facing her last days. Without fail, they were totally responsive, always asking me if I needed anything, they were very quick to address any question I had about my mother and always demonstrated complete respect for her care. Their primary goal was to make her comfortable and make sure she was pain-free. As a result of their attention to her needs, and respect for her wishes, she was able to die in peace.
Thank you!
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Roger H (Son of Resident) published on 9 November 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
I visited eight different homes in the Woking area before deciding on Bernard Sunley.
My mother spent the last six months of her life at this care home. Even as a 98-year-old with a level of dementia she was extremely reluctant to consider this an option. However, from the outset, she enjoyed being
in a nursing environment realising how much of a relief it was to be properly cared for in a nice room with a view.


From my perspective, I found everyone in the home was genuinely caring and wanted to do everything to make Mum comfortable. She was encouraged to take part in many of the activities which she clearly enjoyed. Towards the end of her life, the level of palliative care was both sensitive and appropriate. The level of support both she and ourselves (family) was outstanding. As a result, she passed away peacefully with her family around her and with full support of the nursing staff.


The Home has a great welcoming atmosphere with excellent communication from the whole team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Helen F (Daughter of Resident) published on 17 June 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In a time turmoil, my mum being suddenly discharged from hospital with palliative care. The staff were reassuring and offered positive advice and support. The whole team at Bernard Sunley were compassionate, friendly, supportive and reassuring. My mum was cared for with the utmost dignity and professionalism.
Although only there for a few days I am sure that she felt at home in the comfortable and relaxed atmosphere with us by her side in her final days. My brother, husband a I were also given support and care by the whole team in mums final days. A huge Thank you.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.8 (9.787)

Overview of Review Score

The Review Score of 9.8 (9.787) out of 10 for The Bernard Sunley Nursing and Dementia Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 16 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.787 for The Bernard Sunley Nursing and Dementia Care Home is calculated as follows: ( (148 Excellents x 5) + (31 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 183 Ratings = 4.787
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The Bernard Sunley Nursing and Dementia Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 16 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 Apr 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (2)

Meet the Team (1)

Andy

Andy Cumper

Job Title: Care Home Manager Joined: 2014

I first started with Bernard Sunley in 2014 as an Administrator and soon progressed to Office Manager – these roles allowed me to build trust and relationships with staff, residents and their families. In early 2018 I was promoted to Home Manager and it is my vision to build a home that is fully integrated in its community and to expand on relationships with local services, groups and organisations to enhance the welfare and opportunities for our residents.


Bernard Sunley a welcoming, friendly home where residents and families are encouraged to engage in all aspects of the home from activities to discussions on what they would like to see happening at the home. The atmosphere is relaxed and staff and residents form great relationships built on trust and care.


Quite simply the best thing about my job is the people. We take the time to get to know each resident who lives with us – their likes, dislikes, the lives they have lived and the sort of life they would like to continue to live in our home. To see a family happy and at ease knowing their relative is well looked after and happy is a great reward. But perhaps the biggest reward is being allowed to share a smile, a story, a memory, with some of our residents and knowing that they are happy to give that time to me.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Bernard Sunley Nursing and Dementia Care Home to verify any information. View our terms and conditions. The Bernard Sunley Nursing and Dementia Care Home has an Enhanced Service - more info.