The Bernard Sunley Nursing and Dementia Care Home

College Road, Maybury, Woking GU22 8BT
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9.8 81 Reviews
  • The Bernard Sunley Nursing and Dementia Care Home, Woking
Bernard Sunley care home specialises in residential and nursing care, as well as care for people with dementia in modern, purpose-built facilities. All of the rooms are spacious, light and airy and have en suite facilities.

Bernard Sunley features a cosy lounge and dining room, as well as a fully equipped hairdressing salon and the much-loved Smiles Café – a warm and welcoming café where residents can meet with other residents or visiting family and friends for a refreshing tea or coffee, or perhaps a tempting treat.

Bernard Sunley's dedicated care team understands that each resident is different. Care planning is personalised and centred on each resident’s individual needs. This, coupled with the informal relaxed environment of the home makes Bernard Sunley a home from home for residents, families and friends alike.

Respite care packages are also available at Bernard Sunley for people who need everyday care and support, when carers need a respite break or for people who need extra care and support during a recuperation period after an illness or hospital discharge.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 62 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1590 – £1935
  • Self-Funded Residential Dementia Care: £1845 – £2225
  • Self-Funded Nursing Care: £2045 – £2470
  • RESPITE Self-Funded Residential Care: £1749 – £2128
  • RESPITE Self-Funded Residential Dementia Care: £2030 – £2447
  • RESPITE Self-Funded Nursing Care: £2250 – £2717

These prices are only a guideline, please contact The Bernard Sunley Nursing and Dementia Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Andy Cumper (Care Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2025
  • Number of floors: 2

Room Information

  • Single Rooms (62)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (62)

Parking

  • Car park at front of property

The Bernard Sunley Nursing and Dementia Care Home Reviews (81)

9.8

The Bernard Sunley Nursing and Dementia Care Home has a Review Score of 9.8 (9.787) out of 10, based on 16 reviews in the last 2 years.
Over all time The Bernard Sunley Nursing and Dementia Care Home has 81 reviews.

Overall Experience
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Date Published
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Reviewer Connection to The Bernard Sunley Nursing and Dementia Care Home
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Total of 81, showing 41-60
Review from J W (Daughter of Resident) published on 28 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When initially visiting Bernard Sunley as a prospective care home, we were both welcomed and reassured. We were able to personalise our father's room with all his favourite furniture and belongings and put his pictures on the walls. Although our Dad was only in the care home for a short period of time,
it was evident that the staff got to know him and his needs really quickly and well. Communications between staff and family were always very good. Dad was always treated with the greatest respect, kindness and gentleness by all the staff, as were the family.
Reply from Andy Cumper, Manager at The Bernard Sunley Nursing and Dementia Care Home

Thank you for this great review; it is much appreciated. Take care.

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Review from Dawn H (Niece of Resident) published on 18 September 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our uncle was at Bernard Sunley for about four years until his death earlier this month. We live in the US and were only able to see him once or twice a year. He was quite elderly and had no family or friends left in the UK. The staff at Bernard Sunley Nursing Home were great. They worked hard to keep
us updated on Uncle's condition via email or phone. Uncle was well taken care of by people, who literally became like family to him. The staff at Bernard Sunley Nursing Home were exceptional. They seem to genuinely care about each resident and to try to individually address their needs whether by offering a favorite sweet, taking the time to sit down and listen to a story, or even to shop for new trousers, jumpers, pajamas, etc. as Uncle's size changed and we were too distant to shop for him. We believe Uncle felt secure and happy at Bernard Sunley Nursing Home. He embraced the activities offered and would tell us about the various entertainments or crafts available. We believe his last years were enhanced by the care and attention he received.
Reply from Andy Cumper, Manager at The Bernard Sunley Nursing and Dementia Care Home

Thank you for the great review. I will miss his stories, he was a great character. Take care of yourselves over there.

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Review from Tina R (Daughter of Resident) published on 24 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mum went into this home in October 2019 until April 2020. From the first day to the last day of her life, Mum was cared for and well looked after by everyone. Which was a relief to us all, we could call up any time of the day or night. Thank you, everyone.
Reply from Andy Cumper, Manager at The Bernard Sunley Nursing and Dementia Care Home

Thank you for the lovely review. Don't forget to keep in touch.

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Review from Mandy S (Daughter of Resident) published on 18 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has lived here for the last 20 months, and I would like to give my and my whole family’s thanks to ALL the staff and management for the wonderful care they give our mother, especially in these appalling times. I have total trust in the staff regarding the care of our mother, who suffers from
dementia (and who can be stubborn and difficult on occasions but hopefully also a pleasure to be with!) and who is also very mobile.
The home is always clean and smells fresh when I visit and the communal social and eating area has been redecorated recently.
Residents are well cared for and are treated and spoken to with respect and love.
All the staff is smiley and friendly, they also give time (if not too busy) to give feedback about our mother.
Obviously it has been a really stressful time for everyone since March, regarding the care of loved ones in care homes, but the way the manager and all the staff have looked after our mother has been amazing.
We would like to give a huge thank you!
Reply from Andy Cumper, Manager at The Bernard Sunley Nursing and Dementia Care Home

Thank you for this lovely review. It is much appreciated by myself and all the team in these difficult times.

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Review from David S (Son of Resident) published on 24 April 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother spent the last five and a half years of her life at the Bernard Sunley Home in Woking. She suffered from dementia, and the treatment that she received at the Home was nothing short of wonderful. The staff were very caring and went out of their way to find ways of engaging with her. She always
had a love of music and they found ways of making sure that she continued to enjoy it right until the very end. Thank you all so much for what you did for her.
Reply from Andy Cumper, Care Home Manager at The Bernard Sunley Nursing and Dementia Care Home

Thank you very much for the review, it is most appreciated.

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Review from J W (Daughter of Resident) published on 8 April 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother spent the last two years of her life at Bernard Sunley. All the staff showed the utmost care and compassion throughout this time, especially at the end of her life.
Reply from Andy Cumper, Care Home Manager at The Bernard Sunley Nursing and Dementia Care Home

Thank you very much for the review. Missing Mums smile here. Take care.

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Review from Jayne E (Daughter of Resident) published on 13 February 2020 Submitted via Website • Report
Overall Experience 1.0 out of 5
The building is of a high standard. My mother stayed for four weeks. The first two weeks were fine but then the level of care deteriorated. I had concerns regarding dirty clothing, lack of showers and teeth cleaning. There is a lack of processes regarding record keeping and handovers between staff regarding
tablets and bandage changes/removal.
Reply from The Team at Bernard Sunley, The Team at Bernard Sunley at The Bernard Sunley Nursing and Dementia Care Home

Thank you for taking the time to review our care home. At Bernard Sunley we pride ourselves on the delivery of kind and compassionate care for our residents, so we were extremely sorry to read this review. Our management team is currently working with you to understand your concerns and we will continue to be in touch with you about this. Thank you again for contacting us to discuss your relative’s care. Kind regards, the team at Bernard Sunley.

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Review from Carol R (Widow Widower) published on 21 January 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband was treated with such care and love and so was I. The end of life care they gave was wonderful and all the girls made a fuss of him which he loved. After I lost my husband at Christmas the Managers looked after me so well.
It is a wonderful home I am glad my husband was there.
Reply from Andy Cumper, Manager at The Bernard Sunley Nursing and Dementia Care Home

Thank you for your lovely review. Please keep in touch and pop in to see us when you can.

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Review from Norman C (Husband of Resident) published on 8 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife was in Bernard Sunley for 2 years, with 5 respite periods before that. She passed away on 13th December peacefully in the home surrounded by 3 children, myself and two of the senior nursing staff, who we all knew very well after 2+ years. It was a lovely time. She was so carefully cared for
by all staff throughout her time there. The home is spotless and fresh smelling. The family and I were always treated as friends by the staff. I have recommended it to several friends with Alzheimer's.
Reply from Andy Cumper, Manager at The Bernard Sunley Nursing and Dementia Care Home

Thank you for the lovely review. It was a pleasure to look after her whilst she was with us. She will be missed, as will all the family.

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Review from Jill S (Daughter of Resident) published on 6 January 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Throughout my Mum's stay at Bernard Sunley, she was cared for with incredible kindness, dignity and love. All of the staff, whether they were admin staff, maintenance, catering, cleaning or nursing/care staff, were so kind and friendly to our family when we visited. Nothing was ever too much trouble
for them, and they are such a happy team.
When my Mum passed away, the care and compassion shown by the staff could not be faulted.
I am so grateful to all the lovely staff for looking after my Mum so wonderfully for two and a half years.
Reply from Andy Cumper, Manager at The Bernard Sunley Nursing and Dementia Care Home

Thank you for your lovely review, it is much appreciated.

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Review from Ralph B (Son of Resident) published on 13 December 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has suffered from vascular dementia for many years, and in the last 12 months has also become immobile and more dependent on his carers than ever.
The staff at Bernard Sunley Care Home have met every one of my father's needs and those of us family members who rely on them to give the care
and attention that we could not give. Our thanks and gratitude, as a family, is immeasurable, and in particular, the receptionist and Care Home Manager are incredible, showing a depth of individual knowledge and interest that can only come from those who care deeply about the residents.
An amazing place that has allowed us to get on with our lives without any worry about our fathers care or safety.
Reply from Andy Cumper, Manager at The Bernard Sunley Nursing and Dementia Care Home

Thank you for the great review, it is much appreciated. Dad is a real gent and always has a smile for me when I see him, especially if I take him cake!

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Review from Stephen M (Son of Resident) published on 11 November 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father received exceptionally good care from all the staff during his short stay in the nursing unit after discharge from hospital. The manager and senior staff could not be faulted and the care staff were very caring and attentive. Sadly he died, but this was dealt with sensitively. The staff gave
individual and personal attention and we were encouraged to personalise the room.
Reply from Andy Cumper, Manager at The Bernard Sunley Nursing and Dementia Care Home

Thank you for your great review. It was our pleasure to have known Dad and your family if only for a short while. Thank you once again.

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Review from J B (Daughter-in-law of Resident) published on 31 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been visiting this place for the last four years. I can only praise the staff for their hard work and diligence and always with a smile on their faces. Wonderful place to bring your elderly relative and know for sure they will be looked after well.
Reply from Andy Cumper, Manager at The Bernard Sunley Nursing and Dementia Care Home

Thank you very much for your great review. It is very much appreciated by myself and all the staff.

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Review from H H (Daughter of Resident) published on 31 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has been cared for at Bernard Sunley for over 4 years under 3 managers, firstly in the dementia unit for almost 4 years where the staff were all outstanding, always kind, caring and compassionate. From the beginning of this year, he was moved to the nursing unit as his care needs changed.
The current manager is amazing, going above and beyond his remit to care for the residents, who he knows individually and takes a vested interest in their physical and mental wellbeing, as is his assistant. One in a million.
Reply from Andy Cumper, Manager at The Bernard Sunley Nursing and Dementia Care Home

Thank you for such a great review. I am so proud of my team and the continued excellent care they provide.

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Review from M B (Daughter of Resident) published on 25 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care my mother received was excellent. The staff were always friendly and welcoming, keeping the family well informed. Every effort was made to make mother feel at home. The staff always treated her with dignity and great kindness.
Reply from Andy Cumper, Manager at The Bernard Sunley Nursing and Dementia Care Home

Thank you for your great review. Mum is very much missed here still.

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Review from Stephanie R (Daughter of Resident) published on 15 October 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
A safe environment needed for dad, the Bernard Sunley provided that. Caring, compassionate staff, rooms light and spacious. Activities and entertainment to join in or watch. Varied menu, (although sometimes a bit spicy for dad) always a second choice to choose from though. A nice outdoor space with
cover, and easily accessible to all. I especially liked the cafe, where we could go to have a drink, out of dads room. To be cared for is not cheap, wherever you go, but you can pay a lot of money for poor care, or a lot of money for good care. We definitely had the good care.
Reply from Andy Cumper, Manager at The Bernard Sunley Nursing and Dementia Care Home

Thank you for your great review. It is much appreciated and we were glad to have been there when you needed us. Many thanks.

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Review from John M (Husband of Resident) published on 29 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All of the staff treated my wife with dignity and compassion during her stay at Bernard Sunley. This care home I would recommend most highly.
Reply from Andy Cumper, Registered Care Home Manager at The Bernard Sunley Nursing and Dementia Care Home

Thank you for your kind comments. It was our pleasure to have known your wife and yourself if only for a brief while. We are delighted to receive such a positive review and very much welcome your support. Once again thank you.

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Review from Dorothy T (Daughter of Resident) published on 1 August 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our father lived at Bernard Sunley 2010-2011 and our mother 2018-2019. The staff are shining examples of the level of care that all elderly and vulnerable adults ought to be able to receive. We were touched by the kind and respectful way our parents were treated. The staff cared for the whole person
and handled the transition from residential to end-of-life care with kindness and expertise. The home is a wonderful community and we were impressed with the efforts that are made to help people continue to live a full and interesting life. We cannot thank the staff enough (nursing, support and admin) for their professionalism and willingness to 'go the extra mile'. We would also like to commend the staff for the care they gave to us as a family. They learnt our names and remembered family details. Nothing was ever too much trouble. My sisters and I are so grateful for Bernard Sunley and wish the community well in the future as they continue to do their valuable work.
Reply from Claire Foster on behalf of Friends of the Elderly, Marketing Communications at The Bernard Sunley Nursing and Dementia Care Home

Thank you for the lovely feedback and comments. Friends of the Elderly are delighted to receive this positive review and very much welcome your support. Thank you once again.


Friends of the Elderly
Supporting Older People

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Review from Hilary P (Daughter of Resident) published on 30 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum stayed in respite care from January - April 2019 at Bernard Sunley on their medical wing after a stay in hospital.
With amazing care, support, understanding and outstanding medical care mum has now returned home and this has been made possible by all of the support provided by Bernard Sunley,
not only to mum but to all of us as a family too.
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Review from Norma H (Wife of Resident) published on 30 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care and attention my husband has received from the Bernard Sunley team has been first class. I cannot fault any aspect of it and I am very impressed. My husband has improved in every way.
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Current Review Score: 9.8 (9.787)

Overview of Review Score

The Review Score of 9.8 (9.787) out of 10 for The Bernard Sunley Nursing and Dementia Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 16 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.787 for The Bernard Sunley Nursing and Dementia Care Home is calculated as follows: ( (148 Excellents x 5) + (31 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 183 Ratings = 4.787
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The Bernard Sunley Nursing and Dementia Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 16 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 Apr 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (2)

Meet the Team (1)

Andy

Andy Cumper

Job Title: Care Home Manager Joined: 2014

I first started with Bernard Sunley in 2014 as an Administrator and soon progressed to Office Manager – these roles allowed me to build trust and relationships with staff, residents and their families. In early 2018 I was promoted to Home Manager and it is my vision to build a home that is fully integrated in its community and to expand on relationships with local services, groups and organisations to enhance the welfare and opportunities for our residents.


Bernard Sunley a welcoming, friendly home where residents and families are encouraged to engage in all aspects of the home from activities to discussions on what they would like to see happening at the home. The atmosphere is relaxed and staff and residents form great relationships built on trust and care.


Quite simply the best thing about my job is the people. We take the time to get to know each resident who lives with us – their likes, dislikes, the lives they have lived and the sort of life they would like to continue to live in our home. To see a family happy and at ease knowing their relative is well looked after and happy is a great reward. But perhaps the biggest reward is being allowed to share a smile, a story, a memory, with some of our residents and knowing that they are happy to give that time to me.

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