Cedar Court Care Home

Elmbridge Road, Cranleigh GU6 8TX
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9.7 109 Reviews
  • Cedar Court Care Home, Cranleigh
Cedar Court is a purpose-built care home for the elderly offering residential, nursing and dementia care over three separate floors. All floors has its own dining room, activities area and lounge.

The “home from home” feel at Cedar Court is created by the dedicated staff who have been selected not only for their professional ability but also for their commitment to truly making a difference for the people in their care.

Resident’s rooms are spacious and feature en-suite facilities. The communal areas are at the centre of what makes Cedar Court a real community whether it be at meal times or when enjoying activities. There are no fixed visiting hours so friends and family can come and see residents at any time.

Activities and day trips are an integral part of the resident’s well being. The activities coordinator encourages and helps residents continue with existing interests and also introduces new hobbies. The minibus is used frequently to take residents on day trips near and a little further from the home.

The dining experience at Cedar Court boasts fine home cooking by a professional chef who has created a menu to reflect the interests and tastes of the discerning residents.

Respite care at Cedar Court is very popular and enables those wishing to experience what the Home has to offer before making a full commitment.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 75 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1760
  • Self-Funded Residential Dementia Care: from £1870
  • Self-Funded Nursing Care: from £1870
  • Self-Funded Nursing Dementia Care: from £1870

Prices are subject to an individual care needs assessment and the type of room and services chosen. Please contact us for further information.

These prices are only a guideline, please contact Cedar Court Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Diana Piscoi (Home Manager)

Local Authority / Social Services

Admission Criteria

  • No Mental Health
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2013

Room Information

  • Single Rooms (75)
  • Single Rooms with ensuite Wet Room (50)

Cedar Court Care Home Reviews (109)

Total of 109, showing 61-80
9.7

Cedar Court Care Home has a Review Score of 9.7 (9.665) out of 10, based on 19 reviews in the last 2 years. Over all time Cedar Court Care Home has 109 reviews.

Overall Experience

  • 79
  • 27
  • 3
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Date Published

109
5
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90

Review from P A (Resident) published on 12 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very contented at Cedar Court. Everything possible has been done in our best interests. I would not want to be anywhere else. I participate in all activities which are very good, even 'seated exercise"! To sum up, the home has a lovely family feeling.

Reply from Petra Ionescu, Home Manager at Cedar Court Care Home

Thank you for your lovely review, it is a pleasure to have you here with us and we appreciate your comments that you would not wish to be anywhere else, this means a lot to the team at Cedar Court.

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Review from Grace J (Daughter of Resident) published on 22 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was treated with the utmost respect and care for beautifully by all the staff at Cedar Court at this very difficult and unprecedented time that we are living in due to the Coronavirus. From the manager, the doctor, admin staff and care team not only showed compassion to my dear father but
empathy to my mother and myself.

Reply from Petra Ionescu, Home Manager at Cedar Court Care Home

Dear Grace
Thank you for your kind review. We send our best wishes to you and your lovely family. Petra Ionescu, Home Manager

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Review from Maggie F (Niece of Resident) published on 5 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The standards in the home had been deteriorating with poor cleanliness and lack of staff. However following a change in management the home has gone from strength to strength. During the Covid pandemic when we have been unable to visit, the staff have kept us fully informed of any development and seem
to care deeply for our relative. They have been very patient with her even though her dementia has been challenging for them at times.
The manager is always fully up to speed with the day to day situation of the residents and shows a real commitment to their wellbeing.
During the last few days of her life, they have shown real compassion to my aunt and I would definitely recommend them to anyone looking for a home.

Reply from Petra Ionescu, Home manager at Cedar Court Care Home

Thank you so much for you review. We are pleased to hear your lovely comments, it is always nice to have such positive feedback.

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Review from D M (Nephew of Resident) published on 29 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All at Cedar Court have been very supportive of my Aunt as she has made the difficult transition from independent living to a home. They have also supported me as my aunt's carer, with guidance and advice. Everyone seems to have gone the extra mile to make my Aunt comfortable and feel at home.

Reply from Petra Ionescu, Cedar Court Care Home Manager at Cedar Court Care Home

Dear DM,
We are so pleased to receive your review, thank you for your lovely comments. Your aunt is settling in really well and has formed quite a few friendships here with both staff and residents. She actively takes part in all our activities and won the match when she was first introduced to our Scrabble club, we really enjoy having her with us.
Kindest regards,

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Review from Brian B (Friend of Resident) published on 7 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Cedar Court is a very well run care home. The staff are friendly and helpful. The rooms are kept clean and tidy and everyone seems to be well cared for. We would recommend the care home to others.

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Review from Sarah A (Daughter of Resident) published on 7 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The quality of care at Cedar Court is excellent and the carers are like family members to us. New management has brought many improvements. We appreciate the effort and great care that goes into activity planning. Overall I would highly recommend Cedar Court.

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Review from Valerie E (Sister-in-law of Resident) published on 1 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

In the last 6 months, the care home has greatly improved with a new manager, things are much better. Staff are happier and they are all doing a great job and residents seem to be more settled.

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Review from J L (Friend of Resident) published on 1 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The room is sometimes not very clean and clothes are left lying around. The laundering of clothes could be improved and also my friend is very often wearing other residents' clothes.

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Review from Grahamn C (Son of Resident) published on 3 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

I and my family were unhappy with the standard of care provided. My mother was unable to feed herself but there were no staff available to help her to eat. If family members did not do this then she went without. Mum died six weeks after being admitted. The reaction of the staff was to demand the removal
of her body as quickly as possible. Since then we have had no contact what so ever, no condolences and no refund of the care fees we paid in advance. Very poor.

Reply from Jasmine Pearson, Regional Sales & Marketing Co-ordinator at Cedar Court Care Home

Hi Grahamn, We are sorry to hear this feedback and how you're feeling. We can only apologise that you hadn't heard anything back in a timely manner. We understand the home and yourself are currently in discussion and we hope that everything gets resolved to your satisfaction.

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Review from Heather A (Daughter of Resident) published on 27 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother, an ex-nurse, reluctantly went into Cedar Court Care Home for a very short stay. As her time to leave was approaching, Christmas was coming up so she decided it would be better to leave afterwards. She liked being there so much she told me she wanted to stay there permanently. From a family's
point of view, it was lovely to see her so happy and well cared for, with lovely staff who she looked on as friends, good food and great activities which she thoroughly enjoys. She has now been there nearly 3 years and is still very happy.


Well done Cedar Court.

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Review from J C (Daughter of Resident) published on 9 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although mum was only at Cedar Court for a few weeks, I am so grateful for the care she received from all the staff. The kindness, friendliness and support shown by everyone helped her and her family so much.

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Review from Catherine H (Stepdaughter of Resident) published on 8 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you so much for welcoming my step-mum to Cedar Court, albeit for such a short stay
We visited prior to her stay and were welcomed and listened to.
You are all well staffed, with a professional yet approachable range of kind staff and I appreciate all you did for her.
Your nursing home is
spotless, well appointed, well resourced and I loved the range of sitting areas inside and out.
I’m only sorry my step-mum didn’t have more time to enjoy the wide range of actives.
Thank you all

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Review from Simon H (Stepson of Resident) published on 5 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Quiet and calm atmosphere. Very efficient, friendly and helpful staff. Professionally managed.
Nice modern building, good facilities including a large car park. Providing the services of a Chaplin was much appreciated in a quick and dignified manner.

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Review from Sharon G (Daughter of Resident) published on 1 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good all round, staff always nice and did their best for my mother. The night staff were very good professionally and when there were any problems they would keep me informed.
I felt everyone cared.

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Review from Beryl P (Daughter of Resident) published on 17 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What can I say? Words alone cannot describe the amazing quality of care my mother received at Cedar Court.
Everybody - the managers, the care assistants, the nurses, the activities providers, the receptionist, the odd job man, the cleaners, the cooks, – everybody was always smiling and willing to listen.
I was always welcomed and made to feel important. The staff had time for me and treated Mum like the special individual she was.
She was only a resident for a few months but was very happy during this time.
Mum was well looked after in every aspect. She was never neglected and all her needs were attended to. When she became bedridden the staff continued to give her loving care and frequently checked on her to make sure that she was ok.
She was always clean and presentable and treated with such dignity and compassion.
I know she was in the best place for care when Alzheimer’s cruelly took her away from the world.

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Review from C T (Daughter of Resident) published on 12 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother lived in Cedar Court Care Home for 16 months and she was cared for very well. Her room was lovely with large doors opening onto the garden, varied activities were offered every day, the staff were very kind, patient and caring and the manager knows the residents well.
The home allows residents
to personalise their rooms with their own furniture and pictures which was very important to Mum.
I was able to visit Mum for many hours every day and was always offered refreshments.
I recommend this home for both respite and residential stays.


I

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Review from Susan S (Daughter of Resident) published on 20 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We as a family have just celebrated our mothers 90th and we held a small tea party at the home. The manager came in on his day off to ensure all our family were shown to the lounge where we held the party, the chef provided the food and the staff ensured mum was ready even though she can be temperamental.
We had a fantastic day and although mum cannot remember it, it is a memory for the family. I have to say that since mum moved into the home two years ago, the home has been fantastic with all mums needs. The manager is an asset to the home, he has empathy and is compassionate and you can approach him on any concerns. I rate Cedar Court and the staff very highly and would have no hesitation in recommending it to anyone looking for a care home for their relatives. Check out Cedar Court you won’t be disappointed!
Thank you to the manager and all the staff.

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Review from David W (Respite Resident) published on 17 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As I approach my twilight years, and in view of some of the recent negative reports in the press about care home, I thought it prudent to check out homes in my area. I was no impressed with what I say until I went to Cedar Court Care Home on the edge of Cranleigh in Surrey. I decided to book in for
a few days respite to see if it was as good as it appeared.
The accommodation was spacious and well furnished with comfortable furniture including the en-suite wet room and toilet. The large windows have pleasant views over the gardens and country surroundings.
The management and staff were very helpful, pleasant and cheerful, in fact very caring at all times. The food was excellent with plenty of choice and residents can choose to eat in the restaurant, or the bistro coffee/tea shop or served in their room. I could not find any fault, in fact, it would not be stretching it too far to compare it with a five star hotel. When it is time for me to shuffle off this mortal coil I want to do it from Cedar Court Care Home.

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Review from R C (Wife of Resident) published on 1 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy with Cedar Court taking care of my husband. The management team and staff are all fairly young. The home is managed in a friendly and efficient manner.


The arranged activities and outings are second to none, with much thought and variety to suit most residents.

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Review from Loraine S (Daughter-in-law of Resident) published on 23 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From my very first visit, when I called to inquire about a place for my mother-in-law, I was met by friendly and informative staff. When my mother-in-law moved into the home she was greeted by friendly staff who made her feel welcome. It is the caring and cheerful staff which make this home so special.
I knew that my mother-in-law will be safe and well cared for during her short stay in Cedar Court.

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Current Review Score: 9.7 (9.665)

Overview of Review Score

The Review Score of 9.7 (9.665) out of 10 for Cedar Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.665 for Cedar Court Care Home is calculated as follows: ( (158 Excellents x 5) + (57 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 224 Ratings = 4.665

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Cedar Court Care Home is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Oct 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (6)

Meet the Team (1)

Diana

Diana Piscoi

Job Title: Home Manager

Hello, my name is Diana . I am the Home Manager at Cedar Court. I have been working in Health and Social Care for 10 years in the UK. I am a trained Nurse with a background of Hospitality Management. I believe that we can make a difference in the lives of people who live with us.

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