Adelaide House Care Home

36 Hersham Road, Walton-on-Thames KT12 1JJ
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9.8 108 Reviews
  • Adelaide House Care Home, Walton-on-Thames
Nestled within the quiet surroundings of Walton-on-Thames, Adelaide House care home offers personalised residential and nursing care to older people.

With sitting rooms and space for residents to pursue their hobbies and interests, Adelaide House has a host of places in which to relax, dine, exercise, socialise and be creative. Community is an integral part of life at Adelaide House, both inside and outside of the home. As well as encouraging socialisation between residents, the team also support relationships with the Walton-on-Thames neighbourhood, organising events with local schools, charities and businesses in the area.

The pretty landscaped gardens, patio and conservatory are perfect spots to spend time with friends and family. There are a range of lovely dining areas where residents can relax and enjoy an intimate dining experience with family and friends, and in addition to the popular dining rooms, residents can also enjoy mealtimes in the peaceful courtyard garden on sunny days.

By getting to know each individual resident at Adelaide House, colleagues take pride in being able to encourage everyone to take an active part in life at the home. Whether it be participating in the popular wellbeing and activities programme or embracing the quieter times, there is something to keep every resident engaged and enjoying life.
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Care Provided by Adelaide House Care Home

Primary Care Categories

  • Older Person Care
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 30 Service Users

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1596
  • Self-Funded Nursing Care: from £1792
  • RESPITE Self-Funded Nursing Care: from £1449

These prices are only a guideline, please contact Adelaide House Care Home to find out the exact price for your requirements.

Contact Adelaide House Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Adelaide House Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Lola Olanrewanju (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (30)
  • Single Rooms with Ensuite Wet Room (5)

Adelaide House Care Home Reviews (108)

9.8

Adelaide House Care Home has a Review Score of 9.8 (9.830) out of 10, based on 46 reviews in the last 2 years.
Over all time Adelaide House Care Home has 108 reviews.

Overall Experience
  • 84
  • 22
  • 1
  • 1
  • 0
Date Published
  • 108
  • 12
  • 22
  • 46
  • 62
Reviewer Connection to Adelaide House Care Home
  • 33
  • 25
  • 11
  • 5
  • 5
  • 4
  • 4
  • 4
  • 3
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 108, showing 101-108
Review from Angela T (Resident) published on 17 March 2017 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
I came in for two weeks as a respite patient from hospital. This was to give my carer and myself some time off. The time spent at Clare House Care Home was beneficial to me as I did not have to lift a finger. There was an incident where I went out for the day and my daughter was called later to ask
where I was, I had already told the day staff but the message did not get through and my daughter was alarmed.
Reply from Emily Wilson, Customer Service Administrator at Adelaide House Care HomeThank you for your feedback, we really appreciate it. I am pleased that you enjoyed your stay at Clare House, but I will inform the home manager of your comments. The Bupa Customer Care Team.
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Review from J Z (Son of Resident) published on 9 February 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mother is looked after extremely well - no complaints other than occasional falls in staffing levels.
Reply from Jayne Duck, Customer servicies administrator at Adelaide House Care HomeThank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team
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Review from E C (Partner of Resident) published on 9 February 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My partner was well looked after for a couple of months before his death in this home. He went downhill rapidly and his needs changed. It took some time to adapt to this eg. Cot side bed, feeding etc. But staff willing to adapt to this.
Reply from Jayne Duck, Customer servicies administrator at Adelaide House Care HomeSo sorry to hear of your loss please accept our condolences. Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team
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Review from P H (Daughter of Resident) published on 24 January 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are caring and kind. They do their best not to keep residents waiting when they need help. My mother is unable to walk or move out of her chair, so has to rely on staff for toilet help etc. The home provides activities and once a month an outing. The home is welcoming and I am free to visit
at any time that suits me (I visit my mother five days a week for two hours a time). My mother has been there for nearly two years and is happy.
Reply from Jayne Duck, Customer services administrator at Adelaide House Care HomeThank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
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Review from David H (Nephew of Resident) published on 1 June 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Clare House had a welcoming and friendly atmosphere. My aunt received excellent care. All the staff were friendly and helpful. We were always offered refreshments when we visited. In her final days my aunt was treated with the utmost respect and dignity. This home deserves recognition for it's dedication
to making their residents feel valued and respected.
Reply from Rose Pickering, Customer Service Administrator at Adelaide House Care HomeThank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. Please accept our condolences. The Bupa Customer Care Team.
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Review from Joy T (Daughter of Resident) published on 3 May 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
To be told by your elderly mum that she thinks we have found the ideal place for her to live in is immensely reassuring. This is chiefly due to the daily kindness of the whole staff. My brother and I are truly grateful for the service provided by Clare House.
Reply from Lydia Waller, Customer Service Administrator at Adelaide House Care HomeThank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team
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Review from H B (Daughter of Resident) published on 3 February 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff have all been brilliant - very caring, kind and helpful. The home itself is clean, bright and efficiently run. Would highly recommend this establishment!
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Review from Tim P (Grandson of Resident) published on 12 August 2015 Submitted via Website • Report
Overall Experience 2.0 out of 5
I think that Clare House could perform better. There appears to be a high turnover of staff, many agency workers and it seems generally a bit disorganised, particularly in comparison to other homes that I have had experience with. My grandfather 95 and is almost blind and very deaf, and up until a recent
fall, he had always been very independent. He has had numerous problems with Clare House all of which seem to stem from poor organisation and lack of a core team. Examples of issues include being spoken to by people who clearly don't realise he is deaf, being asked to perform tasks that would be difficult for someone who is blind, such as buttoning up his pyjamas and being dealt with by people who don't seem particularly empathetic to his needs - there seems to be a lot of examples of times when someone has promised to look into something or action a request and failed to follow up.
I understand that the home has also changed manager 3 times since the turn of the year and despite my grandfather making numerous requests and the home being the size of a large house, the management are rarely able offer their time to discuss issues that he wishes to raise. Our family are frequently having to replace items of clothing that have been lost. I've spoken to many members of staff and they are all extremely pleasant and hard working, but overall there seems to be a lack of organisation from the top. The premises, activities and food are all good, but ultimately for me, the care services aren't up to standard for well over £1000+ p/w.
Reply from Clare House Nursing Home, Bupa Care Homes at Adelaide House Care HomeThank you for your review. Your comments are extremely important to us and our residents’ health and well-being is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service. If you would like to discuss this in more detail with a member of the team please contact us on 01133816293.
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Current Review Score: 9.8 (9.830)

Overview of Review Score

The Review Score of 9.8 (9.830) out of 10 for Adelaide House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 46 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 46 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.830 for Adelaide House Care Home is calculated as follows: ( (461 Excellents x 5) + (80 Goods x 4) + (5 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 547 Ratings = 4.83
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Adelaide House Care Home is based on 46 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 46 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 Mar 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (7)

Meet the Team (0)

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