Adelaide House Care Home

36 Hersham Road, Walton-on-Thames KT12 1JJ
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9.8 101 Reviews
  • Adelaide House Care Home, Walton-on-Thames
Nestled within the quiet surroundings of Walton-on-Thames, Adelaide House care home offers personalised residential and nursing care to older people.

With sitting rooms and space for residents to pursue their hobbies and interests, Adelaide House has a host of places in which to relax, dine, exercise, socialise and be creative. Community is an integral part of life at Adelaide House, both inside and outside of the home. As well as encouraging socialisation between residents, the team also support relationships with the Walton-on-Thames neighbourhood, organising events with local schools, charities and businesses in the area.

The pretty landscaped gardens, patio and conservatory are perfect spots to spend time with friends and family. There are a range of lovely dining areas where residents can relax and enjoy an intimate dining experience with family and friends, and in addition to the popular dining rooms, residents can also enjoy mealtimes in the peaceful courtyard garden on sunny days.

By getting to know each individual resident at Adelaide House, colleagues take pride in being able to encourage everyone to take an active part in life at the home. Whether it be participating in the popular wellbeing and activities programme or embracing the quieter times, there is something to keep every resident engaged and enjoying life.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 30 Service Users

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1643
  • Self-Funded Nursing Care: from £1894
  • RESPITE Self-Funded Residential Care: from £1643
  • RESPITE Self-Funded Nursing Care: from £1894

These prices are only a guideline, please contact Adelaide House Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Slawomir Janik (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (30)

Adelaide House Care Home Reviews (101)

Total of 101, showing 101-101
9.8

Adelaide House Care Home has a Review Score of 9.8 (9.756) out of 10, based on 47 reviews in the last 2 years. Over all time Adelaide House Care Home has 101 reviews.

Overall Experience

  • 76
  • 23
  • 1
  • 1
  • 0

Date Published

101
12
27
47
54

Review from Tim P (Grandson of Resident) published on 12 August 2015
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

I think that Clare House could perform better. There appears to be a high turnover of staff, many agency workers and it seems generally a bit disorganised, particularly in comparison to other homes that I have had experience with. My grandfather 95 and is almost blind and very deaf, and up until a recent
fall, he had always been very independent. He has had numerous problems with Clare House all of which seem to stem from poor organisation and lack of a core team. Examples of issues include being spoken to by people who clearly don't realise he is deaf, being asked to perform tasks that would be difficult for someone who is blind, such as buttoning up his pyjamas and being dealt with by people who don't seem particularly empathetic to his needs - there seems to be a lot of examples of times when someone has promised to look into something or action a request and failed to follow up.
I understand that the home has also changed manager 3 times since the turn of the year and despite my grandfather making numerous requests and the home being the size of a large house, the management are rarely able offer their time to discuss issues that he wishes to raise. Our family are frequently having to replace items of clothing that have been lost. I've spoken to many members of staff and they are all extremely pleasant and hard working, but overall there seems to be a lack of organisation from the top. The premises, activities and food are all good, but ultimately for me, the care services aren't up to standard for well over £1000+ p/w.

Reply from Clare House Nursing Home, Bupa Care Homes at Adelaide House Care Home

Thank you for your review. Your comments are extremely important to us and our residents’ health and well-being is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service. If you would like to discuss this in more detail with a member of the team please contact us on 01133816293.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.8 (9.756)

Overview of Review Score

The Review Score of 9.8 (9.756) out of 10 for Adelaide House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 47 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 47 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.756 for Adelaide House Care Home is calculated as follows: ( (445 Excellents x 5) + (92 Goods x 4) + (19 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 558 Ratings = 4.756

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Adelaide House Care Home is based on 47 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 47 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 Mar 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (6)

Meet the Team (1)

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Slawomir Janik

Job Title: Home Manager

What does ‘kindness’ mean to you?


“Treating others the way I would like to be treated. We all have history to share, experiences which make us the way we are. Kindness has many forms, and we always should strive to be kind one to another.”


During his career in the health and care sector, Slawomir has gained a wealth of experience in providing care and nursing support to elderly people to enrich their lives. He is a knowledgeable and dedicated leader who is passionate about delivering the highest standards of care and quality of life for residents.


Talking about how he began his career, Slawomir says:


“I was originally supposed to be a banker in my home country of Poland but didn’t love finance and decided to try something different. I started as a carer in 2005, fell in love with the profession and have never looked back.”


Having now worked in the care sector for many years, Slawomir closely shares HC-One’s vision in aiming to provide the kindest care for each and every resident. He extends this caring approach to his colleagues and works closely with them to deliver care and support to residents in a way that they gain the most benefit, in a warm and welcoming home.


When asked what he enjoys most about his role, Slawomir remarked:


“I love my work, I describe it as my calling, and could not imagine my life any other way. Every day is different and small things lead to huge differences in the lives of my residents.”


Outside of work, Slawomir enjoys a range of hobbies, spending time with his family, travelling and living life to the fullest.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Adelaide House Care Home to verify any information. View our terms and conditions. Adelaide House Care Home has an Enhanced Service - more info.