Adelaide House Care Home

36 Hersham Road, Walton-on-Thames KT12 1JJ
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9.8 108 Reviews
  • Adelaide House Care Home, Walton-on-Thames
Nestled within the quiet surroundings of Walton-on-Thames, Adelaide House care home offers personalised residential and nursing care to older people.

With sitting rooms and space for residents to pursue their hobbies and interests, Adelaide House has a host of places in which to relax, dine, exercise, socialise and be creative. Community is an integral part of life at Adelaide House, both inside and outside of the home. As well as encouraging socialisation between residents, the team also support relationships with the Walton-on-Thames neighbourhood, organising events with local schools, charities and businesses in the area.

The pretty landscaped gardens, patio and conservatory are perfect spots to spend time with friends and family. There are a range of lovely dining areas where residents can relax and enjoy an intimate dining experience with family and friends, and in addition to the popular dining rooms, residents can also enjoy mealtimes in the peaceful courtyard garden on sunny days.

By getting to know each individual resident at Adelaide House, colleagues take pride in being able to encourage everyone to take an active part in life at the home. Whether it be participating in the popular wellbeing and activities programme or embracing the quieter times, there is something to keep every resident engaged and enjoying life.
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Care Provided by Adelaide House Care Home

Primary Care Categories

  • Older Person Care
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 30 Service Users

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1596
  • Self-Funded Nursing Care: from £1792
  • RESPITE Self-Funded Nursing Care: from £1449

These prices are only a guideline, please contact Adelaide House Care Home to find out the exact price for your requirements.

Contact Adelaide House Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Adelaide House Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Lola Olanrewanju (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (30)
  • Single Rooms with Ensuite Wet Room (5)

Adelaide House Care Home Reviews (108)

9.8

Adelaide House Care Home has a Review Score of 9.8 (9.830) out of 10, based on 46 reviews in the last 2 years.
Over all time Adelaide House Care Home has 108 reviews.

Overall Experience
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Date Published
  • 108
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Reviewer Connection to Adelaide House Care Home
  • 33
  • 25
  • 11
  • 5
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  • 4
  • 3
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  • 1
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Total of 108, showing 81-100
Review from Maggie B (Daughter of Resident) published on 25 April 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Adelaide House is a very cosy, homely, welcoming place. The staff are absolutely lovely - so friendly, patient and caring. The Manager is very approachable and extremely helpful. My mother lived here for the last 2 years of her life until she passed away, aged almost 103. She was wonderfully well looked
after and it was always a pleasure to visit her here and to see how fond the staff were of her. I always knew she was in good hands.
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Review from Jean C (Wife of Resident) published on 24 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Having been my husband's only carer for 14 years, I felt NO ONE could or should touch him, I knew best. I can't explain this as only the two of us and are very close. He's only been here for a few days and I was talking last night to my friend and said to her that he is "in safe hands" and I really
meant it - beautiful home, lovely people all that I've met are really lovely. I can't say more but I am truly relaxed now, I can slow down.
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Review from P C (Friend of Resident) published on 23 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have recently visited a client of yours who previously was at another care home which I feel was understaffed. The difference in my friend is remarkable. He looks happier and so much healthier and seems to have a goal that they can work towards and is being a reality ie to go home.
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Review from L M (Husband of Resident) published on 16 January 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Friendly and homely, helpful residence.
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Review from A M (Son of Resident) published on 16 January 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Friendly staff, clean rooms, nice décor and homely.
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Review from Oliver L (Son of Resident) published on 19 December 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
This afternoon, December 18th, there was a Christmas Tea Dance, and, it was excellently arranged and executed by the events manager at the home. Really enjoyable and well attended, mum thoroughly enjoyed the old songs as well as the Christmas ones. Many thanks.
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Review from S B (Niece of Resident) published on 13 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt is so happy here. She was very unwell in hospital but here she is cared for. Everyone is lovely and easy to talk to. It is clean, the food is good. There is always something going on. My aunt is smiling this is a great home.
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Review from Barbara R (Resident) published on 9 October 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Well-being coordinator is new and has some good ideas.
Food very nice but can depend on the chef in the kitchen.
Have seen some agency recently but have seen some nice new staff also.
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Review from P M (Friend of Resident) published on 27 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visited my neighbour at Adelaide House. What a lovely home. Staff are so friendly and helpful, everyone seemed happy. My neighbour loves it. Nothing is too much trouble. Lovely rooms. The manager is very friendly.
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Review from Fiona S (Wife of Resident) published on 14 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Bright and happy. My mother was here and my husband was here twice. Gone up in practice, flowers and pretty pictures.


The bathroom is always clean but would like to see the bedroom dusted and clean.


I would come here.


Very glad you are here.

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Review from J F (Cousin of Resident) published on 9 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Well, what a wonderful home. Caring, fun, feels like a big family home. Lovely carers, so friendly and kind. Nothing too much trouble. I could hear lots of laughter and the cakes were wonderful for afternoon tea. There were singers and visitors. Everyone having fun. I am very impressed. Thank you.
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Review from B B (Son of Resident) published on 10 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our family have been extremely impressed with the level of care provided to my mum. Everyone has been very kind.
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Review from Frances R (Daughter of Resident) published on 10 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found the staff to be extremely helpful and kind. The facilities are very good. My mother is very happy here.
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Review from Mary S (Daughter of Resident) published on 27 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very caring and professional environment. Lots of activities. We are really pleased and surprised how well she become since moving in.
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Review from Margaret S (Daughter of Resident) published on 22 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with the care my mother receives at Adelaide House Care Home and have complete confidence that she is in the best possible place for her care needs.
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Review from Hugh B (Son of Resident) published on 15 February 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is just my second visit to my mother. She has been here for a couple of weeks. I live in the US and am over for a week. The two things that came across most strongly were 1) the kindness and care exhibited by staff members and 2) how comfortable my mother was in a place that is not her home. I
could get into more detail after a few more visits but these were my first impressions.
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Review from S D (Daughter of Resident) published on 15 February 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I find that the care staff treat Mum with respect. There is always an activity to take part in if she wants to and the nursing team are very attentive, keeping us informed of any medical issues we need to be aware of. Administration can sometimes be a bit slow, but the manager is always happy to step
in with assistance to resolve queries and is proactive in filling vacancies quickly as the home overall runs smoothly.
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Review from Elias P (Son-in-law of Resident) published on 18 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother-in-law has been cared for in Adelaide House since December 2015. We could not be happier with the care she receives and the fantastic team looking after her.


A big thank you to the manager, nurses, caring staff and cleaners for their dedication.

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Review from Ruth R (Friend of Resident) published on 18 September 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
This home is a home from home.
The staff are friendly, helpful, caring, approachable and respectful.
The home is clean and clients are always kept very clean.
The food is good and plenty of it.
There is plenty of entertainment.
Rooms are a good size, and well equipped.
Nowhere is ever perfect
and nothing is like your home, but when you are looking at care homes this is a good one.
Reply from Jayne Duck, Customer Services Administrator at Adelaide House Care HomeThank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.
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Review from Marisol V (Resident) published on 2 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Reluctant 'service user' but after the second day at Clare House, I could not stop singing the praise of the good care, good food and the general wellbeing it provides. Thank you.
Reply from Jayne Duck, Customer sercices administrator at Adelaide House Care HomeThank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team
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Current Review Score: 9.8 (9.830)

Overview of Review Score

The Review Score of 9.8 (9.830) out of 10 for Adelaide House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 46 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 46 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.830 for Adelaide House Care Home is calculated as follows: ( (461 Excellents x 5) + (80 Goods x 4) + (5 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 547 Ratings = 4.83
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Adelaide House Care Home is based on 46 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 46 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 Mar 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (7)

Meet the Team (0)

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