Adelaide House Care Home

36 Hersham Road, Walton-on-Thames KT12 1JJ
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9.8 101 Reviews
  • Adelaide House Care Home, Walton-on-Thames
Nestled within the quiet surroundings of Walton-on-Thames, Adelaide House care home offers personalised residential and nursing care to older people.

With sitting rooms and space for residents to pursue their hobbies and interests, Adelaide House has a host of places in which to relax, dine, exercise, socialise and be creative. Community is an integral part of life at Adelaide House, both inside and outside of the home. As well as encouraging socialisation between residents, the team also support relationships with the Walton-on-Thames neighbourhood, organising events with local schools, charities and businesses in the area.

The pretty landscaped gardens, patio and conservatory are perfect spots to spend time with friends and family. There are a range of lovely dining areas where residents can relax and enjoy an intimate dining experience with family and friends, and in addition to the popular dining rooms, residents can also enjoy mealtimes in the peaceful courtyard garden on sunny days.

By getting to know each individual resident at Adelaide House, colleagues take pride in being able to encourage everyone to take an active part in life at the home. Whether it be participating in the popular wellbeing and activities programme or embracing the quieter times, there is something to keep every resident engaged and enjoying life.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 30 Service Users

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1643
  • Self-Funded Nursing Care: from £1894
  • RESPITE Self-Funded Residential Care: from £1643
  • RESPITE Self-Funded Nursing Care: from £1894

These prices are only a guideline, please contact Adelaide House Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Slawomir Janik (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (30)

Adelaide House Care Home Reviews (101)

9.8

Adelaide House Care Home has a Review Score of 9.8 (9.766) out of 10, based on 46 reviews in the last 2 years.
Over all time Adelaide House Care Home has 101 reviews.

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Reviewer Connection to Adelaide House Care Home
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Total of 101, showing 1-20
Review from L G (Granddaughter of Resident) published on 15 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Adelaide House has been a wonderful place for my nan to live. They make us all feel welcome and the care and support they give is excellent. The staff are all smiley and there are always fun activities to do.
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Review from Sally J (Daughter of Resident) published on 20 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been a resident for 14 months at Adelaide House. It is the most wonderful place, and I have never seen her happier; she is so settled. We have both been supported in every way possible. This is an exceptional care home and I would highly recommend.
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Review from Ruth W (Daughter of Resident) published on 14 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has only been here for a few weeks, but already seems at home. The staff are lovely, friendly and helpful and are open to any suggestions we may have. The home is clean and the food is fresh and tasty.
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Review from Paula P (Daughter of Resident) published on 14 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Every member of staff is kind, caring and thoughtful. Feel that my dad is receiving the best care.
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Review from N G (Son-in-law of Resident) published on 19 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care that my grandfather-in-law has received in the last 6 months has been of the most compassionate that I have witnessed. Even during some challenging moments, I have felt full support from the care staff, as has my GF in law. Nothing has been too much to ask and any requests have been acknowledged
and arranged where possible. Thank you.
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Review from L H (Daughter of Resident) published on 22 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Clean warm and friendly.
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Review from George D (Son of Resident) published on 21 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent staff. Always very attentive to all the residents. Can visit anytime, staff & welcome always consistently good. Well maintained.
Overall, absolutely delighted!!
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Review from Tracey G (Daughter of Resident) published on 15 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum's life has improved significantly since she's moved to Adelaide House. She is stimulated, has a sense of purpose and energy for life again. The staff team are incredible and I can't than them enough for the work they do. Their care & attention is exemplary. Thank you for everything you've done.
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Review from Kim T (Daughter of Resident) published on 23 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with the care my mother receives at Adelaide. Staff helpful and approachable. Cannot fault any aspect of care provided.
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Review from Carla C (Daughter of Resident) published on 9 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since Dad moved in, I have found all staff friendly and caring. Nurses are knowledgeable and easy to approach with concerns. They provide great activities and listens to residents suggestions. Home is clean and maintained. Food is of a good quality even though my dad is fussy.
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Review from S E (Daughter of Resident) published on 19 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From day one I had a good feeling about Adelaide house. Everyone is very friendly and very accommodating to my mum's needs. The activities are really good, and there is always something going on. The home let us hold a baby shower a few months ago and they went out of their way to help us, so it was
wonderful that our mum could join in.
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Review from David S (Son of Resident) published on 17 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been at Adelaide House for 18 months now. Everybody working here is very kind and helpful. They always work with a smile on their faces. As my mother is bed bound everything can be challenging but there are no problems and all tasks are taken on readily.
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Review from Paul W (Son of Resident) published on 14 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum really enjoys the home, staff are fantastic, food is excellent. There are lots of events, activities. We are always made welcome when we visit.
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Review from Stephen G (Son of Resident) published on 23 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are all professional, helpful and polite. My mum went through a very traumatic time before moving to the home but she has been treated very well in the time she has spent here. The menus seem nutritional and varied. Overall, I couldn't wish for my mum to be anywhere else.
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Review from Emily H (Daughter of Resident) published on 8 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at Adelaide House Care Home are outstanding, so friendly, helpful and supportive. The house is lovely and my dad has a very nice and well-equipped room. I am very happy to have my dad stay here and feel safe knowing he is taken care of.
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Review from L D (Son of Resident) published on 8 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Cannot fault Mum and Dad's stay here. The staff are very friendly and supportive. We feel like one big family.
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Review from Sean H (Son of Resident) published on 19 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff have always been friendly and helpful, they are very attentive with my dad and treat him with respect and dignity. My dad has a lot of appreciation for the staff due to how well he is looked after and cared for. The only complaint he has is that the food is not always to his liking but overall
the home is excellent. In my opinion, there are plenty of options for meals and the food looks great. I am happy with the care my dad receives and grateful he has such a nice environment to live in.
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Review from Lesley S (Friend of Resident) published on 9 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are very welcoming and friendly. I would recommend Adelaide House Care Home to my family and friends.
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Review from Mark S (Son of Resident) published on 6 December 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The interaction with the events coordinators is excellent. The medical support is excellent. The food seems quite variable, sometimes good, sometimes poor. Maybe a chair in the rooms would be good so they don't have to be in bed all the time, if safe.
Reply from Clare Sheehan, Careline Advisor at Adelaide House Care Home

Thank you for your feedback. We are delighted to hear of your positive experience with our events coordinators and medical support team. Your comments about the food are important to us and we will share them with our catering team to ensure consistency and improvements where needed. Regarding the suggestion for a chair in the rooms, we can assure you that all residents do have a chair in their room but we appreciate your input and will assess the feasibility and safety of additional seating options to enhance comfort for visitors. Sometimes we have recommendations from specialist services and they may suggest a resident should have limited time sitting and to rest in bed for periods of time. We do always try to encourage residents out of bed whenever possible as we recognize this is of benefit to their physical and mental health. Your insights help us improve the quality of care and services we provide. Thank you again for taking the time to share your thoughts.

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Review from Janet D (Friend of Resident) published on 29 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have always found all the staff at Adelaide House very friendly and helpful when I visit. They all seem very caring and treat residents with respect.
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Current Review Score: 9.8 (9.766)

Overview of Review Score

The Review Score of 9.8 (9.766) out of 10 for Adelaide House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 46 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 46 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.766 for Adelaide House Care Home is calculated as follows: ( (439 Excellents x 5) + (88 Goods x 4) + (17 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 546 Ratings = 4.766
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Adelaide House Care Home is based on 46 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 46 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 Mar 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (6)

Meet the Team (1)

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Slawomir Janik

Job Title: Home Manager

What does ‘kindness’ mean to you?


“Treating others the way I would like to be treated. We all have history to share, experiences which make us the way we are. Kindness has many forms, and we always should strive to be kind one to another.”


During his career in the health and care sector, Slawomir has gained a wealth of experience in providing care and nursing support to elderly people to enrich their lives. He is a knowledgeable and dedicated leader who is passionate about delivering the highest standards of care and quality of life for residents.


Talking about how he began his career, Slawomir says:


“I was originally supposed to be a banker in my home country of Poland but didn’t love finance and decided to try something different. I started as a carer in 2005, fell in love with the profession and have never looked back.”


Having now worked in the care sector for many years, Slawomir closely shares HC-One’s vision in aiming to provide the kindest care for each and every resident. He extends this caring approach to his colleagues and works closely with them to deliver care and support to residents in a way that they gain the most benefit, in a warm and welcoming home.


When asked what he enjoys most about his role, Slawomir remarked:


“I love my work, I describe it as my calling, and could not imagine my life any other way. Every day is different and small things lead to huge differences in the lives of my residents.”


Outside of work, Slawomir enjoys a range of hobbies, spending time with his family, travelling and living life to the fullest.

Frequently Asked Questions about Adelaide House Care Home

What types of Care is Adelaide House Care Home registered for?

Older Person Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Adelaide House Care Home have?

There are 30 Single Rooms.

What are the Facilities & Services at Adelaide House Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Adelaide House Care Home to the centre of Walton-on-Thames?

0.7 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Adelaide House Care Home to verify any information. View our terms and conditions. Adelaide House Care Home has an Enhanced Service - more info.