Adelaide House Care Home

36 Hersham Road, Walton-on-Thames KT12 1JJ
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9.8 101 Reviews
  • Adelaide House Care Home, Walton-on-Thames
Nestled within the quiet surroundings of Walton-on-Thames, Adelaide House care home offers personalised residential and nursing care to older people.

With sitting rooms and space for residents to pursue their hobbies and interests, Adelaide House has a host of places in which to relax, dine, exercise, socialise and be creative. Community is an integral part of life at Adelaide House, both inside and outside of the home. As well as encouraging socialisation between residents, the team also support relationships with the Walton-on-Thames neighbourhood, organising events with local schools, charities and businesses in the area.

The pretty landscaped gardens, patio and conservatory are perfect spots to spend time with friends and family. There are a range of lovely dining areas where residents can relax and enjoy an intimate dining experience with family and friends, and in addition to the popular dining rooms, residents can also enjoy mealtimes in the peaceful courtyard garden on sunny days.

By getting to know each individual resident at Adelaide House, colleagues take pride in being able to encourage everyone to take an active part in life at the home. Whether it be participating in the popular wellbeing and activities programme or embracing the quieter times, there is something to keep every resident engaged and enjoying life.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 30 Service Users

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1643
  • Self-Funded Nursing Care: from £1894
  • RESPITE Self-Funded Residential Care: from £1643
  • RESPITE Self-Funded Nursing Care: from £1894

These prices are only a guideline, please contact Adelaide House Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Slawomir Janik (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (30)

Adelaide House Care Home Reviews (101)

Total of 101, showing 21-40
9.8

Adelaide House Care Home has a Review Score of 9.8 (9.756) out of 10, based on 47 reviews in the last 2 years. Over all time Adelaide House Care Home has 101 reviews.

Overall Experience

  • 76
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Date Published

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Review from J K (Sister of Resident) published on 29 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister is well looked after and the staff are very friendly and helpful which I find reassuring.

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Review from Robert C (Husband of Resident) published on 29 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All very good!

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Review from Diane J (Daughter of Resident) published on 5 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has settled into Adelaide House Care Home very quickly, she is 100% happy. The care she is receiving is excellent. This is down to the caring staff here. I would recommend this care home to everyone. Mum loves the food and activities.

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Review from E B (Sister of Resident) published on 30 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister continues to receive a high level of care and attention and on every visit appears calm and well fed. Although bedbound her interaction with staff does much to keep her in good spirits.

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Review from Anita R (Sister of Resident) published on 29 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After a recent visit, I can see improvements throughout the home, it is spotlessly clean, staff is very pleasant and always friendly. Food and drinks are always available and much laughter and chat with residents. We are very satisfied with the care and facilities provided.

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Review from Susan R (Daughter-in-law of Resident) published on 18 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law stayed at Adelaide House for five weeks. The care and attention they gave her was excellent. The home was light and bright. The staff are so caring and friendly. I would not hesitate to recommend Adelaide House to those looking for excellent care for a member of their family.

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Review from Nicola D (Daughter of Resident) published on 29 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are so professional and kind. My mum receives a high standard of care. If she is ever unwell or needs anything brought for her, they always let me know, so caring. She is well looked after and so healthy and happy here. Lovely atmosphere, happy (and clean). I really would never want her living
anywhere else! Staff make so much effort to engage with residents and care for their residents.

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Review from Nick S (Nephew of Resident) published on 8 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very pleasant environment that is both modern and clean.
Staff are very attentive and caring.

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Review from Barry G (Husband of Resident) published on 24 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My experience and observation on day-to-day observations are of good service, kind care from all staff, always ready to help the residents, the whole place is kept in good order, and a calm situation for the residents.

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Review from Alison B (Daughter of Resident) published on 24 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It relates to every day because the care my mother receives is of a very high standard. For her health needs and that of her personal needs and that of her mental health needs. My mother looks well and is far more responsive. The team are amazing. Thank you so much.

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Review from Karen H (Friend of Resident) published on 24 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My friend had been looked after very well during her last stage in life. Adelaide House care team is an expert in terms of end-of-life pathway. She was comfortable until her last breath. Adelaide House communicates very well with family. Very approachable people and welcoming. This place is highly recommended.

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Review from N B (Daughter of Resident) published on 24 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was transferred to this care home from hospital. The service he received was excellent and they couldn't have done more. The staff were very attentive to my dad and made his stay very comfortable and like being at home. Would highly recommend this care home. One member of staff in particular
was excellent. Thank you for everything.

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Review from Thomas F (Son of Resident) published on 30 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the kind support and care given, thank you to all involved in my father's care.
A good, kind and effective team make the residents very comfortable for those in need.
A friendly place to visit.

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Review from Robert P (Nephew of Resident) published on 18 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home and staff have been excellent and also been very caring to not just the residents but also the relatives. I would highly recommend this home.

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Review from Max M (Son of Resident) published on 18 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are incredibly grateful for the service and dedication to the care of my mother over the last few months. Her happiness and wellbeing were nurtured and entertained. Thank you very much to the staff at Adelaide care home.

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Review from Joanne J (Daughter-in-law of Resident) published on 15 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first time my mother-in-law came to Adelaide she felt at home. The staff have been amazing. They supported my mother-in-law through some really tough times and thankfully my mother-in-law is now much better and ready to go home again.
The staff have given her time and made her feel safe and
cared for and for us as a family, the communication has been excellent.
All in all, we have found Adelaide a warm and caring home.

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Review from Paul J (Son of Resident) published on 11 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff have been outstanding, would highly recommend.
The home is spotless and very welcoming to a very high standard.
Rooms have lots of space and have all the things you would need, very helpful staff.

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Review from Mark J (Son of Resident) published on 4 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All good nice staff and friendly. They helped my mum very well when she stayed at Adelaide House. Mum was taken care of really well at Adelaide House. I could not say anything but a very big thank you to Adelaide House team. You are doing an amazing job. My mum said that she did not feel that she was
alone, people always make time and say 'hi, how are you?'. Adelaide House is a very happy home and an excellent care home.

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Review from Martin H (Son of Resident) published on 4 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff have been excellent caring for my mother.
They are always helpful and polite, and happy.
My mum isn't always the easiest of people to care for, but the staff are super patient.
The facilities are really good, and engage with the residents in many activities.

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Review from Mark H (Son of Resident) published on 27 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum was in Adelaide House for 6 months until her passing. When she was in there she was treated well and the book held in her room for each aspect of her care was excellent and far better than other homes, detailing each time she was attended to throughout the day/night with observations and comments
to state was carried out.
Mum was moved from a ground floor garden view room during her stay to a room on the top floor which is meant to be the most expensive room, it is fine if someone is able to move around but as my mum was bedbound the room isn't that great as the windows are not visible from the bed height and the bed is positioned against a wall.
The staff member at the reception is an excellent point of contact (friendly and informative) and other members of staff were polite and called me by name.
Negatives:
1) Weekend access: Could family be given a monthly access code?
2) Being asked for a review on a tablet within hours of my mum's passing and her belongings in a bin bag!

Reply from Clare Sheehan, Careline Advisor at Adelaide House Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. We are deeply sorry you were asked to complete a survey so soon, and that your Mother's belongings were not treated with consideration. Regrettably, for security reasons, we are unable to share access codes but, if further requests are made, we will consider the options. We appreciate your kind comments and are pleased to hear you found our staff to be helpful and caring during your Mothers stay with us.

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Current Review Score: 9.8 (9.756)

Overview of Review Score

The Review Score of 9.8 (9.756) out of 10 for Adelaide House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 47 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 47 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.756 for Adelaide House Care Home is calculated as follows: ( (445 Excellents x 5) + (92 Goods x 4) + (19 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 558 Ratings = 4.756

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Adelaide House Care Home is based on 47 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 47 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 Mar 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (6)

Meet the Team (1)

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Slawomir Janik

Job Title: Home Manager

What does ‘kindness’ mean to you?


“Treating others the way I would like to be treated. We all have history to share, experiences which make us the way we are. Kindness has many forms, and we always should strive to be kind one to another.”


During his career in the health and care sector, Slawomir has gained a wealth of experience in providing care and nursing support to elderly people to enrich their lives. He is a knowledgeable and dedicated leader who is passionate about delivering the highest standards of care and quality of life for residents.


Talking about how he began his career, Slawomir says:


“I was originally supposed to be a banker in my home country of Poland but didn’t love finance and decided to try something different. I started as a carer in 2005, fell in love with the profession and have never looked back.”


Having now worked in the care sector for many years, Slawomir closely shares HC-One’s vision in aiming to provide the kindest care for each and every resident. He extends this caring approach to his colleagues and works closely with them to deliver care and support to residents in a way that they gain the most benefit, in a warm and welcoming home.


When asked what he enjoys most about his role, Slawomir remarked:


“I love my work, I describe it as my calling, and could not imagine my life any other way. Every day is different and small things lead to huge differences in the lives of my residents.”


Outside of work, Slawomir enjoys a range of hobbies, spending time with his family, travelling and living life to the fullest.

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