Adelaide House Care Home

36 Hersham Road, Walton-on-Thames KT12 1JJ
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9.8 108 Reviews
  • Adelaide House Care Home, Walton-on-Thames
Nestled within the quiet surroundings of Walton-on-Thames, Adelaide House care home offers personalised residential and nursing care to older people.

With sitting rooms and space for residents to pursue their hobbies and interests, Adelaide House has a host of places in which to relax, dine, exercise, socialise and be creative. Community is an integral part of life at Adelaide House, both inside and outside of the home. As well as encouraging socialisation between residents, the team also support relationships with the Walton-on-Thames neighbourhood, organising events with local schools, charities and businesses in the area.

The pretty landscaped gardens, patio and conservatory are perfect spots to spend time with friends and family. There are a range of lovely dining areas where residents can relax and enjoy an intimate dining experience with family and friends, and in addition to the popular dining rooms, residents can also enjoy mealtimes in the peaceful courtyard garden on sunny days.

By getting to know each individual resident at Adelaide House, colleagues take pride in being able to encourage everyone to take an active part in life at the home. Whether it be participating in the popular wellbeing and activities programme or embracing the quieter times, there is something to keep every resident engaged and enjoying life.
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Care Provided by Adelaide House Care Home

Primary Care Categories

  • Older Person Care
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 30 Service Users

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1596
  • Self-Funded Nursing Care: from £1792
  • RESPITE Self-Funded Nursing Care: from £1449

These prices are only a guideline, please contact Adelaide House Care Home to find out the exact price for your requirements.

Contact Adelaide House Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Adelaide House Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Lola Olanrewanju (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (30)
  • Single Rooms with Ensuite Wet Room (5)

Adelaide House Care Home Reviews (108)

9.8

Adelaide House Care Home has a Review Score of 9.8 (9.830) out of 10, based on 46 reviews in the last 2 years.
Over all time Adelaide House Care Home has 108 reviews.

Overall Experience
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Date Published
  • 108
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Reviewer Connection to Adelaide House Care Home
  • 33
  • 25
  • 11
  • 5
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  • 3
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  • 1
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Total of 108, showing 21-40
Review from S E (Daughter of Resident) published on 19 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From day one I had a good feeling about Adelaide house. Everyone is very friendly and very accommodating to my mum's needs. The activities are really good, and there is always something going on. The home let us hold a baby shower a few months ago and they went out of their way to help us, so it was
wonderful that our mum could join in.
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Review from David S (Son of Resident) published on 17 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been at Adelaide House for 18 months now. Everybody working here is very kind and helpful. They always work with a smile on their faces. As my mother is bed bound everything can be challenging but there are no problems and all tasks are taken on readily.
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Review from Stephen G (Son of Resident) published on 23 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are all professional, helpful and polite. My mum went through a very traumatic time before moving to the home but she has been treated very well in the time she has spent here. The menus seem nutritional and varied. Overall, I couldn't wish for my mum to be anywhere else.
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Review from Emily H (Daughter of Resident) published on 8 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at Adelaide House Care Home are outstanding, so friendly, helpful and supportive. The house is lovely and my dad has a very nice and well-equipped room. I am very happy to have my dad stay here and feel safe knowing he is taken care of.
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Review from L D (Son of Resident) published on 8 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Cannot fault Mum and Dad's stay here. The staff are very friendly and supportive. We feel like one big family.
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Review from Lesley S (Friend of Resident) published on 9 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are very welcoming and friendly. I would recommend Adelaide House Care Home to my family and friends.
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Review from Mark S (Son of Resident) published on 6 December 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The interaction with the events coordinators is excellent. The medical support is excellent. The food seems quite variable, sometimes good, sometimes poor. Maybe a chair in the rooms would be good so they don't have to be in bed all the time, if safe.
Reply from Clare Sheehan, Careline Advisor at Adelaide House Care HomeThank you for your feedback. We are delighted to hear of your positive experience with our events coordinators and medical support team. Your comments about the food are important to us and we will share them with our catering team to ensure consistency and improvements where needed. Regarding the suggestion for a chair in the rooms, we can assure you that all residents do have a chair in their room but we appreciate your input and will assess the feasibility and safety of additional seating options to enhance comfort for visitors. Sometimes we have recommendations from specialist services and they may suggest a resident should have limited time sitting and to rest in bed for periods of time. We do always try to encourage residents out of bed whenever possible as we recognize this is of benefit to their physical and mental health. Your insights help us improve the quality of care and services we provide. Thank you again for taking the time to share your thoughts.
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Review from Janet D (Friend of Resident) published on 29 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have always found all the staff at Adelaide House very friendly and helpful when I visit. They all seem very caring and treat residents with respect.
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Review from J K (Sister of Resident) published on 29 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister is well looked after and the staff are very friendly and helpful which I find reassuring.
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Review from Robert C (Husband of Resident) published on 29 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All very good!
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Review from Diane J (Daughter of Resident) published on 5 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has settled into Adelaide House Care Home very quickly, she is 100% happy. The care she is receiving is excellent. This is down to the caring staff here. I would recommend this care home to everyone. Mum loves the food and activities.
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Review from Anita R (Sister of Resident) published on 29 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After a recent visit, I can see improvements throughout the home, it is spotlessly clean, staff is very pleasant and always friendly. Food and drinks are always available and much laughter and chat with residents. We are very satisfied with the care and facilities provided.
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Review from Susan R (Daughter-in-law of Resident) published on 18 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother-in-law stayed at Adelaide House for five weeks. The care and attention they gave her was excellent. The home was light and bright. The staff are so caring and friendly. I would not hesitate to recommend Adelaide House to those looking for excellent care for a member of their family.
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Review from Nicola D (Daughter of Resident) published on 29 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are so professional and kind. My mum receives a high standard of care. If she is ever unwell or needs anything brought for her, they always let me know, so caring. She is well looked after and so healthy and happy here. Lovely atmosphere, happy (and clean). I really would never want her living
anywhere else! Staff make so much effort to engage with residents and care for their residents.
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Review from Nick S (Nephew of Resident) published on 8 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A very pleasant environment that is both modern and clean.
Staff are very attentive and caring.
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Review from Barry G (Husband of Resident) published on 24 June 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
My experience and observation on day-to-day observations are of good service, kind care from all staff, always ready to help the residents, the whole place is kept in good order, and a calm situation for the residents.
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Review from Alison B (Daughter of Resident) published on 24 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
It relates to every day because the care my mother receives is of a very high standard. For her health needs and that of her personal needs and that of her mental health needs. My mother looks well and is far more responsive. The team are amazing. Thank you so much.
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Review from Karen H (Friend of Resident) published on 24 May 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
My friend had been looked after very well during her last stage in life. Adelaide House care team is an expert in terms of end-of-life pathway. She was comfortable until her last breath. Adelaide House communicates very well with family. Very approachable people and welcoming. This place is highly recommended.
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Review from N B (Daughter of Resident) published on 24 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad was transferred to this care home from hospital. The service he received was excellent and they couldn't have done more. The staff were very attentive to my dad and made his stay very comfortable and like being at home. Would highly recommend this care home. One member of staff in particular
was excellent. Thank you for everything.
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Review from Thomas F (Son of Resident) published on 30 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very pleased with the kind support and care given, thank you to all involved in my father's care.
A good, kind and effective team make the residents very comfortable for those in need.
A friendly place to visit.
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Current Review Score: 9.8 (9.830)

Overview of Review Score

The Review Score of 9.8 (9.830) out of 10 for Adelaide House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 46 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 46 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.830 for Adelaide House Care Home is calculated as follows: ( (461 Excellents x 5) + (80 Goods x 4) + (5 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 547 Ratings = 4.83
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Adelaide House Care Home is based on 46 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 46 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 Mar 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (7)

Meet the Team (0)

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