Adelaide House Care Home

36 Hersham Road, Walton-on-Thames KT12 1JJ
Review Us
9.8 108 Reviews
  • Adelaide House Care Home, Walton-on-Thames
Nestled within the quiet surroundings of Walton-on-Thames, Adelaide House care home offers personalised residential and nursing care to older people.

With sitting rooms and space for residents to pursue their hobbies and interests, Adelaide House has a host of places in which to relax, dine, exercise, socialise and be creative. Community is an integral part of life at Adelaide House, both inside and outside of the home. As well as encouraging socialisation between residents, the team also support relationships with the Walton-on-Thames neighbourhood, organising events with local schools, charities and businesses in the area.

The pretty landscaped gardens, patio and conservatory are perfect spots to spend time with friends and family. There are a range of lovely dining areas where residents can relax and enjoy an intimate dining experience with family and friends, and in addition to the popular dining rooms, residents can also enjoy mealtimes in the peaceful courtyard garden on sunny days.

By getting to know each individual resident at Adelaide House, colleagues take pride in being able to encourage everyone to take an active part in life at the home. Whether it be participating in the popular wellbeing and activities programme or embracing the quieter times, there is something to keep every resident engaged and enjoying life.
Show Adelaide House Care Home on the Map

Care Provided by Adelaide House Care Home

Primary Care Categories

  • Older Person Care
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 30 Service Users

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1596
  • Self-Funded Nursing Care: from £1792
  • RESPITE Self-Funded Nursing Care: from £1449

These prices are only a guideline, please contact Adelaide House Care Home to find out the exact price for your requirements.

Contact Adelaide House Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Adelaide House Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Lola Olanrewanju (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (30)
  • Single Rooms with Ensuite Wet Room (5)

Adelaide House Care Home Reviews (108)

9.8

Adelaide House Care Home has a Review Score of 9.8 (9.830) out of 10, based on 46 reviews in the last 2 years.
Over all time Adelaide House Care Home has 108 reviews.

Overall Experience
  • 84
  • 22
  • 1
  • 1
  • 0
Date Published
  • 108
  • 12
  • 22
  • 46
  • 62
Reviewer Connection to Adelaide House Care Home
  • 33
  • 25
  • 11
  • 5
  • 5
  • 4
  • 4
  • 4
  • 3
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 108, showing 41-60
Review from Robert P (Nephew of Resident) published on 18 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home and staff have been excellent and also been very caring to not just the residents but also the relatives. I would highly recommend this home.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Max M (Son of Resident) published on 18 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are incredibly grateful for the service and dedication to the care of my mother over the last few months. Her happiness and wellbeing were nurtured and entertained. Thank you very much to the staff at Adelaide care home.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Joanne J (Daughter-in-law of Resident) published on 15 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the first time my mother-in-law came to Adelaide she felt at home. The staff have been amazing. They supported my mother-in-law through some really tough times and thankfully my mother-in-law is now much better and ready to go home again.
The staff have given her time and made her feel safe and
cared for and for us as a family, the communication has been excellent.
All in all, we have found Adelaide a warm and caring home.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Paul J (Son of Resident) published on 11 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
All staff have been outstanding, would highly recommend.
The home is spotless and very welcoming to a very high standard.
Rooms have lots of space and have all the things you would need, very helpful staff.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Mark J (Son of Resident) published on 4 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
All good nice staff and friendly. They helped my mum very well when she stayed at Adelaide House. Mum was taken care of really well at Adelaide House. I could not say anything but a very big thank you to Adelaide House team. You are doing an amazing job. My mum said that she did not feel that she was
alone, people always make time and say 'hi, how are you?'. Adelaide House is a very happy home and an excellent care home.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Martin H (Son of Resident) published on 4 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff have been excellent caring for my mother.
They are always helpful and polite, and happy.
My mum isn't always the easiest of people to care for, but the staff are super patient.
The facilities are really good, and engage with the residents in many activities.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Mark H (Son of Resident) published on 27 February 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mum was in Adelaide House for 6 months until her passing. When she was in there she was treated well and the book held in her room for each aspect of her care was excellent and far better than other homes, detailing each time she was attended to throughout the day/night with observations and comments
to state was carried out.
Mum was moved from a ground floor garden view room during her stay to a room on the top floor which is meant to be the most expensive room, it is fine if someone is able to move around but as my mum was bedbound the room isn't that great as the windows are not visible from the bed height and the bed is positioned against a wall.
The staff member at the reception is an excellent point of contact (friendly and informative) and other members of staff were polite and called me by name.
Negatives:
1) Weekend access: Could family be given a monthly access code?
2) Being asked for a review on a tablet within hours of my mum's passing and her belongings in a bin bag!
Reply from Clare Sheehan, Careline Advisor at Adelaide House Care HomeThank you for your review, we value all feedback as this helps us to improve our service where required. We are deeply sorry you were asked to complete a survey so soon, and that your Mother's belongings were not treated with consideration. Regrettably, for security reasons, we are unable to share access codes but, if further requests are made, we will consider the options. We appreciate your kind comments and are pleased to hear you found our staff to be helpful and caring during your Mothers stay with us.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jane E (Daughter of Resident) published on 16 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother now feels comfortable in Adelaide House and sees it as her home. She finds the staff very friendly and caring. The room is always kept clean and her needs are seen to promptly. As her daughter, I always find the staff very approachable. She finds the food quite pleasant. Any problems and maintenance
issues have been dealt with promptly.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Maxine V (Daughter of Resident) published on 28 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Came for Xmas dinner with Mum. We had a lovely meal - we always find all the staff very friendly, patient and kind to Mum. Happy with her room and happy with the care given to Mum. We feel Mum is in a safe, caring environment.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S B (Son of Resident) published on 28 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very good service. Mum always seems happy and always looked after. She always have her dinner. Staff always helpful and polite. Room always clean and tidy.
Staff always ready to help when I take mum to walk when weather is better.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from G F (Relative of Resident) published on 20 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Lovely staff and great care for my aunt, would recommend this home. Very clean with nice food and could always speak to staff on the phone about my aunt. The home has a cosy feel and the staff are very kind.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Pat K (Friend of Resident) published on 8 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We were thrilled to be able to meet with our dear friend as a group of friends as we did before she came here. It was fantastic to be together and the staff have been awesome, friendly and accommodating. Make you feel very welcome.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from N B (Friend of Resident) published on 11 October 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Visit my friend once a week. Generally find her well looked after, and not complaining about too much. Think the home is well-run, and very friendly, helpful staff are always available.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from P S (Brother of Resident) published on 6 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff great.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J B (Son of Resident) published on 29 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In the short period my father was here, he was treated very well, with dignity and respect. Many thanks.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from M B (Son of Resident) published on 23 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Friendly.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from D C (Friend of Resident) published on 22 June 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I've found all the staff at Adelaide House to be very friendly, courteous and helpful. The garden is delightful and easily accessible from inside the property. The property is well maintained and is very clean and tidy.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from M B (Daughter of Resident) published on 22 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I found the care, the staff and the atmosphere at the home wonderful. My mum was very happy there and I would definitely be using them again for respite care. Nothing was too much trouble and the staff are happy and kind.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J W (Respite Resident) published on 22 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
During my eighteen-day stay here, I have been very happy, felt safe and secure. All of the staff from management all the way down have been very kind and caring. Everybody has taken the time to talk to me and all my friends and family. All my visitors have been very impressed with the hospitality we
have received. I would definitely recommend this nursing home to anyone looking for respite.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J A (Friend of Resident) published on 16 June 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mt friend has been coming to Adelaide House for over six months. She is largely bed bound but has occasionally been downstairs, she prefers to stay put. The 24-hour care support is fantastic and the meals are very good. Her personal care I always of the highest standard. The staff are very friendly
and always willing to chat. The records for each day are very comprehensive. My friend likes being here.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.8 (9.830)

Overview of Review Score

The Review Score of 9.8 (9.830) out of 10 for Adelaide House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 46 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 46 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.830 for Adelaide House Care Home is calculated as follows: ( (461 Excellents x 5) + (80 Goods x 4) + (5 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 547 Ratings = 4.83
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Adelaide House Care Home is based on 46 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 46 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 Mar 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (7)

Meet the Team (0)

There are no team members posted.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Adelaide House Care Home to verify any information. View our terms and conditions. Adelaide House Care Home has an Enhanced Service - more info.