Adelaide House Care Home

36 Hersham Road, Walton-on-Thames KT12 1JJ
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9.8 102 Reviews
  • Adelaide House Care Home, Walton-on-Thames
Nestled within the quiet surroundings of Walton-on-Thames, Adelaide House care home offers personalised residential and nursing care to older people.

With sitting rooms and space for residents to pursue their hobbies and interests, Adelaide House has a host of places in which to relax, dine, exercise, socialise and be creative. Community is an integral part of life at Adelaide House, both inside and outside of the home. As well as encouraging socialisation between residents, the team also support relationships with the Walton-on-Thames neighbourhood, organising events with local schools, charities and businesses in the area.

The pretty landscaped gardens, patio and conservatory are perfect spots to spend time with friends and family. There are a range of lovely dining areas where residents can relax and enjoy an intimate dining experience with family and friends, and in addition to the popular dining rooms, residents can also enjoy mealtimes in the peaceful courtyard garden on sunny days.

By getting to know each individual resident at Adelaide House, colleagues take pride in being able to encourage everyone to take an active part in life at the home. Whether it be participating in the popular wellbeing and activities programme or embracing the quieter times, there is something to keep every resident engaged and enjoying life.
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Care Provided by Adelaide House Care Home

Primary Care Categories

  • Older Person Care
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 30 Service Users

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1643
  • Self-Funded Nursing Care: from £1894
  • RESPITE Self-Funded Residential Care: from £1643
  • RESPITE Self-Funded Nursing Care: from £1894

These prices are only a guideline, please contact Adelaide House Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in Charge

  • Slawomir Janik (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (30)
  • Single Rooms with Ensuite Wet Room (5)

Adelaide House Care Home Reviews (102)

9.8

Adelaide House Care Home has a Review Score of 9.8 (9.793) out of 10, based on 46 reviews in the last 2 years.
Over all time Adelaide House Care Home has 102 reviews.

Overall Experience
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Date Published
  • 102
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Reviewer Connection to Adelaide House Care Home
  • 32
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Total of 102, showing 61-80
Review from Y T (Wife of Resident) published on 27 January 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband has been staying at Adelaide House for almost a month now. He has been well looked after by all the nurses and carers, all staff are polite and friendly. The manager is helpful, compassionate as well as professional. The care home has a homely, relaxing atmosphere. As a family we are glad
that we chose Adelaide House.
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Review from P S (Daughter of Resident) published on 27 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been here 2 weeks. She came from hospital. Her care has been exceptional. I can relax that she is well looked after and happy to be at Adelaide House. Nothing is too much trouble and all the staff are professional, caring and just wonderful be around. They have supported me as well in making
decisions about my mum's future care.
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Review from Rosemary D (Partner of Resident) published on 22 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I found the care and kindness that my partner received to be excellent at all times. He was a very sick man but the staff went out of their way to keep him comfortable and pain-free. As a regular visitor, I was always made to feel welcome and nothing was too much trouble. Although quite costly - I believe
that you get what you pay for and that is the quality of Adelaide House.
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Review from Caroline M (Daughter of Resident) published on 16 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father transferred from a hospital setting into a respite/palliative care situation in October 2022. He had advanced prostate cancer and was deteriorating rapidly. The care team at Adelaide House were wonderful. Well-led and managed, they were professional, yet compassionate and warm. They looked
after every detail and kept his spirits up when the battle was at its hardest. They communicated well with the family and extended their care to us all and our own well-being.
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Review from Andrew G (Son of Resident) published on 30 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since dad arrived at Adelaide House he seems happier and more communicative than the last visit. The staff are always cheerful which has contributed to this improvement. We always feel well informed about dad's condition and feel confident that he is in good hands.
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Review from C E (Daughter of Resident) published on 2 September 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I always feel that my dad is well cared for and is safe. The team are friendly and seems to genuinely care about the residents.
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Review from P M (Resident) published on 6 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Manager very good. All the staff are great. Food good. Great room.
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Review from C L (Daughter of Resident) published on 3 December 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Initially, I was reluctant to place my lovely mum into a care home, but due to numerous medical/health issues, her safety is now paramount. The excellent nursing staff, their kindness and compassion towards mum and myself as her daughter is superb.
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Review from J B (Daughter of Resident) published on 18 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Knowing Dad is at Adelaide House I can sleep at night. He is cared for so well, the atmosphere is positive, caring. I cannot fault this place.
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Review from H F (Friend of Resident) published on 25 June 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Adelaide House Care Home team have provided a homely lifestyle for my friend who lived here with her husband until the end of their lives. They cared for each as if a member of their own family. Offering choice and dignity at all times.
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Review from Kim E (Daughter of Resident) published on 13 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Dad has only been here a short while but seems happy.
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Review from Phil O (Stepson of Resident) published on 15 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Adelaide enabled me to see my stepmother for the first time since October 2020, when all visits were ceased due to the Covid lockdown. I was treated and welcomed very well by the staff, and it was lovely to see that my stepmother is being so well cared for and that she is happy to be there - as well
as being happy to see me!
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Review from Sandra N (Daughter of Resident) published on 15 March 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum has been very well cared for since she has been at Adelaide House. The staff are very kind and caring and Mum is happy which is the main thing.
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Review from G J (Son of Resident) published on 19 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
First-class home. Staff are friendly and helpful, have been so kind. Great team, can't thank them enough in this short time, no concerns with my mum's care.
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Review from Maggie B (Daughter of Resident) published on 25 April 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Adelaide House is a very cosy, homely, welcoming place. The staff are absolutely lovely - so friendly, patient and caring. The Manager is very approachable and extremely helpful. My mother lived here for the last 2 years of her life until she passed away, aged almost 103. She was wonderfully well looked
after and it was always a pleasure to visit her here and to see how fond the staff were of her. I always knew she was in good hands.
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Review from Jean C (Wife of Resident) published on 24 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Having been my husband's only carer for 14 years, I felt NO ONE could or should touch him, I knew best. I can't explain this as only the two of us and are very close. He's only been here for a few days and I was talking last night to my friend and said to her that he is "in safe hands" and I really
meant it - beautiful home, lovely people all that I've met are really lovely. I can't say more but I am truly relaxed now, I can slow down.
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Review from P C (Friend of Resident) published on 23 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have recently visited a client of yours who previously was at another care home which I feel was understaffed. The difference in my friend is remarkable. He looks happier and so much healthier and seems to have a goal that they can work towards and is being a reality ie to go home.
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Review from L M (Husband of Resident) published on 16 January 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Friendly and homely, helpful residence.
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Review from A M (Son of Resident) published on 16 January 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Friendly staff, clean rooms, nice décor and homely.
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Review from Oliver L (Son of Resident) published on 19 December 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
This afternoon, December 18th, there was a Christmas Tea Dance, and, it was excellently arranged and executed by the events manager at the home. Really enjoyable and well attended, mum thoroughly enjoyed the old songs as well as the Christmas ones. Many thanks.
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Current Review Score: 9.8 (9.793)

Overview of Review Score

The Review Score of 9.8 (9.793) out of 10 for Adelaide House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 46 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 46 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.793 for Adelaide House Care Home is calculated as follows: ( (449 Excellents x 5) + (83 Goods x 4) + (12 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 546 Ratings = 4.793
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Adelaide House Care Home is based on 46 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 46 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 Mar 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (6)

Meet the Team (1)

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Slawomir Janik

Job Title: Home Manager

What does ‘kindness’ mean to you?


“Treating others the way I would like to be treated. We all have history to share, experiences which make us the way we are. Kindness has many forms, and we always should strive to be kind one to another.”


During his career in the health and care sector, Slawomir has gained a wealth of experience in providing care and nursing support to elderly people to enrich their lives. He is a knowledgeable and dedicated leader who is passionate about delivering the highest standards of care and quality of life for residents.


Talking about how he began his career, Slawomir says:


“I was originally supposed to be a banker in my home country of Poland but didn’t love finance and decided to try something different. I started as a carer in 2005, fell in love with the profession and have never looked back.”


Having now worked in the care sector for many years, Slawomir closely shares HC-One’s vision in aiming to provide the kindest care for each and every resident. He extends this caring approach to his colleagues and works closely with them to deliver care and support to residents in a way that they gain the most benefit, in a warm and welcoming home.


When asked what he enjoys most about his role, Slawomir remarked:


“I love my work, I describe it as my calling, and could not imagine my life any other way. Every day is different and small things lead to huge differences in the lives of my residents.”


Outside of work, Slawomir enjoys a range of hobbies, spending time with his family, travelling and living life to the fullest.

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