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Coombe Dingle Nursing Home

14 Queens Park Road, Caterham, Surrey CR3 5RB
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Coombe Dingle provides the perfect balance, professional, caring, and personal.Syed H(Son of Resident/Service User)
Coombe Dingle Nursing Home, Caterham
The care and attention given to each individual is remarkable.Rumana H(Daughter of Resident/Service User)
Coombe Dingle Nursing Home, Caterham
I would definitely recommend Coombe Dingle Nursing Home.Stuart J(Husband of Resident/Service User)
Coombe Dingle Nursing Home, Caterham

Coombe Dingle Nursing Home is a family run home, focusing on high-quality nursing care for those with dementia and its associated conditions. The home is located in a spacious, detached house in a quiet residential area of Caterham, Surrey.

All the staff at the home share the same passion and dedication for helping people, and believe in recognising the uniqueness of each resident so they can provide the best care and...  

Care Provided by Coombe Dingle Nursing Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 35 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Nursing CareFrom £1,600From £1,600
Nursing Dementia CareFrom £1,600From £1,600

Our fees exclude FNC (if awarded) and sundry expenses such as hairdressing, chiropodist, newspapers and toiletries. This is not an exhaustive list of exclusions.

Contact Coombe Dingle Nursing Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Gayle Sanders (Manager)

Local Authority / Social Services

Admission Information

  • Ages 45+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2018
  • Number of floors: 3

Room Information

  • Single Rooms (35)
  • Single Rooms with ensuite Wet Room (8)

Visiting

  • Generally, visits are allowed every day under normal circumstances. Families are requested to avoid the busiest time of the day, this being first thing in the morning and lunchtimes. The home do encourage families to call in advance to book a visiting time. They also request that if visitors have cold or flu like symptoms, please avoid visiting loved ones until feeling better and are symptoms free. The home appreciate visitors co-operation.

Parking

  • On site and off site free parking avaialble

Coombe Dingle Nursing Home Reviews (50)

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9.6

Coombe Dingle Nursing Home has a Review Score of 9.6 (9.581) out of 10, based on 34 reviews in the last 2 years. Over all time Coombe Dingle Nursing Home has 50 reviews.

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Review from David P (Son of Resident) published on 7 March 2024 Submitted via Website
Overall Experience

This was the only occasion of a parent having to go to a care home. Coombe Dingle is in a quiet part of Caterham Surrey and looked very pleasant from the outside. We got a very warm welcome when first visiting my mother, the staff were very pleasant and helpful showing us to Mum's room which was very pleasant and warm as Mum really felt the cold, she was very comfortable and liked the staff and enjoyed the meals and sweets offered, she had a tv to see her favourite programmes, the staff would check on her many times during the day and make sure she was washed and ready for bed and had her nightcap. The staff were very professional, helpful and would do anything we asked them to do. The staff nurse was extremely helpful and kept us informed on how Mum was and fully explained Mum's condition and medications as they were given and what they were for. The manager was extremely helpful and very kind during Mom's stay, we couldn't have wished to meet anyone nicer. We recommend 100%

Reply from Prash Patel, Director at Coombe Dingle Nursing Home

David, we are so delighted that you have had a very positive experience with us. The whole team at Coombe Dingle strives to do their best, occasionally we have got it wrong and we are happy to admit it whenever it has been brought to our attention. We will share your feedback with our staff and we are certain that they will feel very satisfied in their job roles.

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Review from Chris L (Daughter of Resident) published on 27 February 2024 Submitted via Website
Overall Experience
I found the carers in Coombe Dingle very caring and compassionate, especially in Mum's last hours. I appreciate they were there till the end for my mother and she did not end up alone in her death, they did everything they could to keep her comfortable and I will always feel indebted to the staff.

Thank you so much for looking after my mother.

Reply from Prashant Patel, Owner at Coombe Dingle Nursing Home

Thank you for reviewing our services. First of all our condolences, It is not always easy to deal with any bereavement. We are reassured with your comments that staff had done something very well at the time of your need. They also get very attached to the people they care for and we are glad to hear that they were companionate and accommodating.

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Review from L B (Daughter of Resident) published on 27 February 2024 Submitted via Website
Overall Experience

The rooms were adequate, but a bit tired and dated. Unfortunately, over the years, we did experience missing items of clothing and bedding (that had been named), and often found other people's clothing in his wardrobe. However, the staff and management were always cheerful, helpful and supportive. The staff were professional and treated residents with dignity and respect. Their communication and updates about Dad were good, especially towards the end. Thank you for your hard work and care.

Reply from Prashant Patel, Owner at Coombe Dingle Nursing Home

We take all our reviews seriously good or bad. We will learn from your comments, that we have a rolling programme to update our environment to meet some expectations. This will be taken as an action point at our next management meeting. Otherwise, we are delighted with your positive comments about our staff and care. Means a lot to us. Thank you.

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Review from A S (Daughter of Resident) published on 23 February 2024 Submitted via Website
Overall Experience

Dad went into Coombe Dingle following hospital when I agreed I didn’t have the experience to continue to care for his increasingly challenging needs. He took a while to settle, but thanks to the manager and staff he was comfortable, clean and safe during his 2 1/2 years there. The nurses and carers go above and beyond their duties and always treated Dad with respect and kindness. I was always kept up to date with everything and, at the end, all the staff were wonderful with both Dad and us.

Reply from Prashant Patel, Owner at Coombe Dingle Nursing Home

Firstly, thank you for taking some time out to review our services. Staff will take lots of comfort from your comments and we are delighted that we could be some part of your difficult journey to place your dad in our care. This decision is never easy for you to make, but for you to have a positive...  

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Review from R P (Son of Resident) published on 22 February 2024 Submitted via Website
Overall Experience

My dad experienced exceptional care at Coombe Dingle. The staff have gone out of their way to look after him and cater for his love of cricket, even getting him up early to watch the test match with other residents.

Reply from Prash Patel, Director at Coombe Dingle Nursing Home

Hi, I have to admit a little bit of selfishness on our behalf as we are all mad about cricket in general at Coombe Dingle. However, it is good to know that your dad enjoyed participating in watching his loved sport and that it made him feel like at home. Thank you.

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Review from Ann L (Daughter of Resident) published on 23 January 2024 Submitted via Website
Overall Experience
Mum had to move into Coombe Dingle when her dementia progressed rapidly, and she needed specialist care. I was so grateful that a place did become available when she needed it, and the manager supported and encouraged me as we waited.

Mum continued to deteriorate during her seven months in the home, but all the staff worked tirelessly to help her and kept me informed at every step of the journey. All the staff were so kind, cheerful, and positive with Mum and with me as I visited. They were always respectful and dealt with her extreme needs in a dignified and loving way. In mum's final few weeks, staff members took turns to be with her when I couldn't be and read to her or played her favourite music. I am so grateful for their care and support at such a difficult time.

Reply from Prash Patel, Director at Coombe Dingle Nursing Home

Hi Ann, thank you for giving us your valuable time to review our services. We are so delighted that we could be some part of your mum's life and we played some vital role when she needed us the most. We take everyone's opinion seriously, and we will endeavour to address some gaps in our environment...  

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Review from Candice B (Daughter of Resident) published on 9 January 2024 Submitted via Website
Overall Experience
My mother was admitted to Coombe Dingle Nursing Home following discharge from hospital and inability to be cared for at home any longer. I was nervous as I wasn’t sure how she’d adjust. I needn’t have worried. Soon after arrival, we spoke by phone and she told me how lovely all the nurses were.
At the time of her admittance Covid rules were in place so I was unable to visit but able to call as much as required. I also got her a mobile phone so she could stay in touch. Sadly Mum remained in care for longer than expected and it was heartbreaking to see her deteriorate. However, the nurses were always so cheerful and loving. She was always thrilled to see them and blew kisses to them all the time. Even when communication with me was difficult. To the very end, she’d get pleasure from holding their hands and laughing with them. Mum passed on 22nd September after over two years in their care.

Coombe Dingle are lovely and I would not hesitate to recommend them to anybody.

Reply from Prash Patel, Director at Coombe Dingle Nursing Home

Hi Candice, we fondly remember Mum even now. We are delighted to be some part of her life, thank you for all your kind words it means a lot to our staff team at Coombe Dingle. They don't often receive the necessary appreciation for their hard work and dedication, of course only if they deserve it. I will share this review with them. All the very best to you and wish you well.

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Review from Henry E (Husband of Resident) published on 11 July 2023 Submitted via Website
Overall Experience

The rooms are not the best but are reasonable. With regard to the staff and management, I cannot speak highly enough of their commitment and the professional way they treat residents, they work tirelessly and are always cheerful and willing to help where ever they can. I cannot praise them enough.

Reply from Prash Patel, Director at Coombe Dingle Nursing Home

We want to thank you for your feedback, where we have gaps we will endeavour to address these.

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Review from Irene P (Wife of Resident) published on 21 September 2021 Submitted via Website
Overall Experience

My husband was desperately unhappy at the nursing home. Our visits to him were frequent and he always said he was not happy being there. Many items of his clothing went missing including eight pairs of brand new socks which he never wore. A blue striped long-sleeved shirt, an military green brand new sweater which he wore a couple of times, and a book written by his best friend. I spoke to the manager and nurse several times and they simply said they did not know what had happened to all these items. I am not happy at all. An apology is not good enough. There is a lack of care of resident's personal property that needs to be addressed.

Reply from Gayle Sanders, Registered Manager at Coombe Dingle Nursing Home

We usually endeavour to ensure that we meet all expectations from the family, despite our best effort we were unable to locate the reported missing items. It is our company’s policy for all SU’s and families to tell our senior team members to log all new and old properties on our care management...  

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Review from Stuart J (Husband of Resident) published on 1 September 2020 Submitted via Website
Overall Experience

My wife stayed in Coombe Dingle Home for 5.5 years. Of the 5.5 years, the Nursing Home looked after her very well. She always had clean clothes on and the Nursing Home was spotless. The staff were well trained in dementia care under the leadership of the owner and the manager and always very caring and friendly. They kept daily records at all times. I would often ask to see the latest records of my wife’s health. The food also was very good. Management was excellent, especially when my wife was dying, which was over many days. The Head Nurse was very supportive together with all the nursing staff. They offered me a bed for the night and nothing was too much trouble. I would definitely recommend Coombe Dingle Nursing Home.

Reply from Prashant Patel, Owner at Coombe Dingle Nursing Home

Thank you, Stuart, It was our duty and pleasure to look after your wife. She was very much part of our Coombe Dingle Community and we were all very fond of her, we will miss her charming smile and her continuous presence in the communal area. She was a lovely person with full of character. We are just happy to be part of her life when she needed us.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 February 2020
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

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