Coppice Lea Care Home with Nursing

151 Bletchingley Road, Merstham, Redhill RH1 3QN

Coppice Lea Nursing and Care Home in Merstham, Surrey provides residential and nursing care for up to 51 residents, including trial stays, respite breaks and convalescent care as well as long-term care.

Coppice Lea was rated ‘Good’ across all categories by the CQC in their last published report, in August 2016.

Set in five acres of landscaped gardens and wooded grounds, the elegant Victorian house has been converted to provide care. All bedrooms are of a pleasant size and afford splendid rural views. They have attractive en-suite facilities, a colour television and direct dial telephones. All bedrooms are equipped with the latest nurse call system.

An experienced and qualified care and nursing team deliver care through individualised care plans which are designed in consultation with the individual resident, their family/advocates and a senior member of the nursing team. Care plans are regularly reviewed and adjusted to a resident's caring needs.

Life at Coppice Lea is varied and interesting. A dedicated activities coordinator ensures there is a wide range of activities available, with visits to local places of interest regularly organised.

Speakers are invited to give talks on a variety of topics and residents are encouraged to partake in both craft activities. For those who are “green fingered” gardening is always an option.

Group: Caring Homes Group

Person in charge: Neema Clinton (Home Manager)

Local Authority / Social Services: Surrey County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 53 Service Users

Registered Care Categories*: Old Age

Specialist Care Categories: Bipolar/Manic Depression • Cancer Care • Cerebral Palsy • Colitis & Crohn's Disease • Down Syndrome • Epilepsy • Head/Brain Injury • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Muscular Dystrophy • Neuropathic • Orthopaedic • Parkinson's Disease • Profound & Multiple Learning Disabilties • Stroke • Visual Impairment

Admission Information: Ages 65+.

Single Rooms: 53

Rooms with ensuite WC: 53

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Near Public Transport • Minibus or other transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Coppice Lea Care Home with Nursing: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.3 (maximum of 10) for Coppice Lea Care Home with Nursing is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 11 Reviews over all time. This Average Rating is also the rating value for Coppice Lea Care Home with Nursing in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 9 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.443 for Coppice Lea Care Home with Nursing is calculated as follows: ( (59 Excellents x 5) + (71 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 131 Ratings = 4.443

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.849 Points relating to the number of positive Reviews for Coppice Lea Care Home with Nursing is based on 9 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 10.6 positive Reviews (53 registered maximum number of service users ÷ 5). 9 Reviews ÷ 10.6 Target = 0.849

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.3 Coppice Lea Care Home with Nursing has a Review Score of 9.3 (9.292) from 11 Reviews


Average Ratings

  • Excellent
    4
  • Good
    7
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Coppice Lea Care Home with Nursing?

  • Extremely LIKELY
    10
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Coppice Lea Care Home with Nursing

  • Resident / Service User
    6
  • Daughter of Resident/Service User
    2
  • Friend of Resident/Service User
    1
  • Sister-in-law of Resident/Service User
    1
  • Son of Resident/Service User
    1
  • more

My friend came to Coppice Lea for end of life care. The staff were very professional and friendly. My friend was made very comfortable for her last week of her life. I would highly recommend Coppice Lea to everyone for the elderly and end of life care, my friend was only 51 years old.

How likely would you be to recommend Coppice Lea Care Home with Nursing? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.7 out of 5

I was visiting recently and staff were moving residents to their rooms. I was really impressed with a healthcare assistant. The resident had dementia, but before the assistant moved him, he got to his level and spoke to him and told him exactly what he was going to do. He was speaking to him all the time he was putting him on the hoist.

All staff are friendly and look after residents well.

How likely would you be to recommend Coppice Lea Care Home with Nursing? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.3 out of 5

My husband and I have only been here six weeks. So far the care has been very good. Lovely atmosphere - all the staff are friendly. Nothing is too much trouble. Good food.

How likely would you be to recommend Coppice Lea Care Home with Nursing? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.3 out of 5

My mother has been at Coppice Lea for nearly 4 years and although she has deteriorated with dementia, she has always been cared for and loved every day.

January has been a difficult month but through it all the staff and management have been exceptional for both my mother and me.

How likely would you be to recommend Coppice Lea Care Home with Nursing? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.4 out of 5

Very happy to be at coppice. Very homely and caring staff. Better than my home.

How likely would you be to recommend Coppice Lea Care Home with Nursing? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.5 out of 5

Very good, like home.

How likely would you be to recommend Coppice Lea Care Home with Nursing? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

I have a nice room. I am independent and I can do whatever I want. I like the people here. I have good company here and enjoy being here.

I like all the staff and I think this is one of the best care homes.

How likely would you be to recommend Coppice Lea Care Home with Nursing? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.3 out of 5

Excellent care, no problems.
I have a lovely room with a nice view.
I like the people here. Good company. I like the food.
The carers are very good. I like the jokes we have together.

How likely would you be to recommend Coppice Lea Care Home with Nursing? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.3 out of 5

I cannot praise the management and the staff enough for their professionalism, friendliness, approachability, dedication and hard work. I know my mum is in good hands!

I feel there is one specific improvement needed regarding the living areas which would greatly enhance the already excellent work done by the staff ie. Removal of carpet throughout the home, particularly in the resident's rooms.

How likely would you be to recommend Coppice Lea Care Home with Nursing? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.7 out of 5

Although I have put "Good" for most of the options below there have been times when some have dropped below that but equally sometimes things have been excellent. Individual members of staff in particular have been outstanding and to see so many at Dad's funeral and that they were genuinely upset at his passing, not just representing the Home, was very touching. He had very much become part of the community.

How likely would you be to recommend Coppice Lea Care Home with Nursing? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.1 out of 5

Very happy to be here at Coppice Lea. The staff are kind, always there for me when I need anything.

How likely would you be to recommend Coppice Lea Care Home with Nursing? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.4 out of 5

Submit a Review for Coppice Lea Care Home with Nursing

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted). Reviews cannot be submitted anonymously.

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Bed Vacancies

Bed Vacancies

posted 09 Apr 2018

Please call 0808 223 5419 or email enquiries@caringhomes.org for further information on the current Bed Vacancies at Coppice Lea.

Awards / Recognitions

February 2018

April 2017

December 2016

Job Vacancies

Staff Profiles

Neema

Neema Clinton

Job Title: Home Manager

Description:

I am a Nurse by profession and since completing my training have worked in general nursing, cardio vascular and as a midwife in a number of hospitals. In 2006 I moved into the care sector, working in nursing homes gradually working my way up the ladder from a Senior Nurse to a Clinical Lead and then a Deputy Manager at Coppice Lea.

I am really happy to have been offered the Home Manager role at Coppice Lea Nursing Home. Taking care of people is extremely important to me. I lead my compassionate Care Team in delivering the highest level of residential and nursing care for up to 51 elderly residents. I ensure that the home maintains a stimulating and encouraging environment for our residents, whilst supporting all of our colleagues to provide expert quality care. I really enjoy being a Home Manager, caring for people and sharing knowledge with my valued colleagues.

Merstham I a beautiful village which I am very proud to live and work in, building the local community contacts for our residents, ensuring they remain part of our local community. Listening to music and swimming are hobbies of mine, and enable

I feel that the Caring Homes philosophy matches up well with my own beliefs on care provision, and I am committed to ensuring that all our residents continue to receive the high levels of care and protection they deserve.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Coppice Lea Care Home with Nursing