
They were so kind and compassionate to my MotherS T(Daughter of Resident/Service User)

The rooms were kept clean and tidy and the grounds are beautiful.Lee L(Son of Resident/Service User)

the medical care and domestic management have been exemplary.Mark P(Son of Resident/Service User)

They were so kind and compassionate to my MotherS T(Daughter of Resident/Service User)

The rooms were kept clean and tidy and the grounds are beautiful.Lee L(Son of Resident/Service User)

the medical care and domestic management have been exemplary.Mark P(Son of Resident/Service User)

Located on the edge of Redhill, Coppice Lea provides round the clock residential, dementia and nursing care on a permanent and respite basis.
Set in a Victorian country house, residents at the Surrey care home can enjoy quality facilities including cosy communal areas and a hair and beauty salon. Each bedroom is tastefully decorated, and outside there are five acres of beautiful, extensive grounds – the perfect place to spot some...
Care Provided by Coppice Lea
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 53 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Near Public Transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
care and support required by each individual. Premium rooms normally require an additional charge.
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.
The price(s) shown are provided by the care home. Contact Coppice Lea for full pricing details and T&Cs.
Contact Coppice Lea to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Care UK
- Private Owned
Person in charge
- Shannon Hamilton(Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: No
Room Information
- Single Rooms (43)
Coppice Lea Reviews (67)
Coppice Lea has a Review Score of 9.8 (9.849) out of 10, based on 30 reviews in the last 2 years.
Over all time Coppice Lea has 67 reviews.
Shannon, Keone & all the carers and nurses & beautiful, brilliant Magda too
Activities looked good but husband too ill to join in.
My husband was at Copice Lea for a short time having moved from a previous nursing home. The staff here are more caring and communicative. The food is excellent and the whole ambience is of a stately home. I would highly recommend this establishment for a loved one.
The staff are always very welcomin and friendly. The rooms are always clean and tidy. My mothers clothes are regularly washed but best not to bring woollen items because they tend to shrink! Overall very pleased.
Thank you for your kind feedback. We're so pleased to hear you find the team welcoming and the home clean and tidy. We appreciate your comments regarding laundry and will keep this in mind. Thank you for your support.
We the family would like to express our thanks and gratitude for looking after our dear mum who was a resident for nearly seven years, the staff were attentive and friendly, mum was always clean , enjoyed her meals and was well looked after , thanks so much!
It was an honour to be able to care for your mum, and she made a big impact on the whole team during her time here. We really appreciate you taking the time to write us a review, and if there is ever anything more we can do to support your family, please don't hesitate to ask.
My Brother Ian has been at Coppice Lea for some 18 months, and from the outset has been made most welcome as I have when I visit him. He is cared for very well and liked by all staff, even though he can be a bit difficult at times. His room is also kept clean and tidy. If I have a question his carer, Shannon or the medical team are always prepared to answer my request. The meals provided are to a high standard, with a good variety for all tastes and there is a different lunch choice every day. Plenty of activities are organised for the residents, all of whom are encouraged, where possible to participate. It is always easy to find a fault if you are that way inclined, but I cannot fault it as the care given to Ian has far exceeded my expectations.
Thank you so much for your kind words, and for taking the time to share your experience of our home. We really appreciate your feedback, and it's a pleasure to have your brother with us. If there is ever anything more we can do for him, or for you, please don't hesitate to ask and we'll do everything we can to accommodate.
My gran has been at Coppice Lea now for nearly 7 years. She is well cared for and liked by all the staff and we as a family are very happy with the care she is receiving . She doesn't participate in many activities unless we are involved too but is happy when she does. We love how the home includes the families in events and activities so we are able to spend more time there with her. We have good communication with the staff almost daily and they are all wonderful! My gran is treated very well and her room is always clean and tidy. The food is good too and varied weekly to suit the needs of the residents and family can sometimes join in for lunch at a small charge. Staff are friendly and helpful at all times and welcome us every time. Can't fault anything and we are truly grateful that they care so much for my gran.
Thank you for sharing such a thoughtful review. We're delighted to hear your gran has felt cared for and comfortable with us over the years, and that your family enjoys being involved in events and activities together. Your kind words about our team, communication, and the welcoming atmosphere mean a great deal, and we truly appreciate your continued trust in Coppice Lea.
The meals provided by the kitchen staff are wonderfull with different lunch choices every day as well as providing for Summer BBQs and Christmas time.
Thank you for your lovely feedback. We're so pleased to hear that your mother has felt welcome and comfortable throughout her time with us, and that you also feel warmly received on your visits. Your kind comments about our team, activities, housekeeping, and the meals prepared by our kitchen staff are truly appreciated. Thank you for your continued support and trust in Coppice Lea.
I have been made to feel very welcome since I arrived. The personnel are excellent getting to know your likes and dislikes as much as they can and ensuring you are comfortable at all times. Surrounded by trees the home is set in fabulous grounds which are maintained beautifully. My room is clean and bright and tastefully decorated in a contemporary style and I have the most fantastic view overlooking the grounds. There is a weekly newsletter with all the activities available and at Christmas everyone excelled themselves lots of decorations, fabulous food and a jolly time was had by all. I am very happy here.
Thank you so much for your kind words. We're delighted to hear that you feel well cared for since arriving at Coppice Lea, and that you're enjoying the beautiful grounds. If there's ever anything more we can do to support you, please don't hesitate to ask!
Thank goodness for Coppice Lea and their wonderful staff
We are honoured to be able to care for your mum and to support her as her needs have changed. We appreciate you taking the time to write us a review, and we're so pleased that you and your family are reassured that your mum is receiving the very best care. If there is ever anything more we can do to help, please just let us know.
My mother has been living in Coppice Lea for almost eighteen months and has been very happy in all that time. She is treated with dignity & respect by all members of staff and is included in as many of the daily activities as she wants to be. All of the staff go out of their way to ensure my mums needs are met. Their spectacular 'event' days - BBQ, cirque du Soleil, etc are reall treats and a lovely day out for everyone. Thank you everyone.
Thank you for sharing such a thoughtful review of your mother's time at Coppice Lea. We are so pleased to hear how happy she has been and that she feels respected, supported and included in the activities she enjoys. It's wonderful to know that our event days bring joy to residents and families...
All visitors have remarked on the lovely building and how comfortable my partner looks.
There's always someone within reach if we require help with anything.
The food is excellent and remains hot even though it's served in her room.
Thank you for your thoughtful review of Coppice Lea. We are so pleased to hear that your partner is comfortable and well cared for, and that you find the home to be a peaceful and welcoming place. It's wonderful that Buddy can visit too - those moments of comfort and familiarity make such a...
The peace of mind it gave us to drop in at any time and find her happily participating in the activities was priceless. She enjoyed everyday she was there. When my mother in law became unwell the staff's level of competence in looking after her was exemplary. She was cared for with dignity and compassion as were we. After a period in hospital, her wish was to return to the place that she considered home in order to end her days. We will be eternally thankful for her time at Coppice Lea.
Thank you so much for sharing such touching words with us, this absolutely means the world to us! It's so lovely to know that Margaret felt truly at home here, and that you and your family found reassurance and comfort during her time with us. Your mother in law is remembered fondly by everyone at...
They are extremely caring and mindful of my wife's condition at all times, giving me a piece of mind knowing she was well cared for.
Nothing seemed to be too much trouble.
Thank you so much for your lovely words, we're touched to hear that you felt like part of the family at Coppice Lea, it was wonderful to spend time with you and your wife. We were absolutely delighted to see her meet her rehabilitation goals and return home in better shape! We wish you both the best!
I find the staff friendly + helpful, patient and tackful with my rather difficult friend and the kitchen staff always try to offer food that is appreciated. Thank you for your care. I keep hoping that my friend will join in with more or at least some activities but I dont think that she does.
Thanks so much for your kind words! It's great to hear that you find our team friendly and patient - we really do try our best to make everyone feel comfortable. We're also happy to know that the kitchen team is getting it right with the food. We understand your hopes for your friend to join in...
When my mother was agitated, the nursing staff invested time sitting with her, caring and trying to distract her and calm her down.
The staff were creative in providing things that would interest my mother, even printing articles in Dutch, which is her mother tongue or letting her sit in the Nurses office to make her feel important.
There was a member of staff there every day, who would spend time engaging individuals in activities, and on special occasions they had Parties.
When my mother's dementia became severe we had to move her. But I was aware that the staff had tried their hardest to keep her in a safe and happy environment. It was a sad day when we had to say Good Bye to the Coppice Lea staff.
Thank you so much for your wonderful feedback, we're overwhelmed to hear such heartwarming words said about our team! We're so proud of them and their willingness to go above and beyond to ensure our residents' wellbeing and your recognition of this means the world to us. We really appreciate you...
The staff are wonderful, caring and compassionate. Always friendly and welcoming whenever I visit. My parents are treated with respect and affection. Nothing is too much trouble, they are so patient!
Food is fantastic. Visitors are welcomed and may eat with residents.
Entertainment is varied with something to appeal to everyone.
Special occasions are celebrated, we had a wonderful family party for my father's 90th.
The grounds are beautiful and my father loves to walk with a carer, when he is well enough.
Everything about Coppice Lea is done to a high standard, but what makes it exceptional is the care given by the staff. My parents are so very grateful for everything which is done for them, my mother calls the carers "love on legs"!
My initial review was too long because there are so many wonderful things to say about Coppice Lea!
Thank you so much for your amazing feedback, this means so much to us! We all as a team work so hard to maintain these high standards, so your wonderful praise means the world. We're touched by your lovely comments about our team and the genuine care and compassion that they put into their roles....
My mother recently moved into Coppice Lea. The care, kindness and attention is amazing. Mum recently celebrated her 105th birthday and they made her day so special. It's wonderful to know that mum is bring well looked after and is safe and has settled so quickly.
Thank you so much for your wonderful review! Your mum is already a special member of our community and we're so glad that she's settled in so well. She's a remarkable woman and we were honoured to celebrate such an amazing achievement on her 105th birthday! Thank you again for your kind words about our team!
The staff are proactively engaged in not just looking after the residents, you can see that they genuinely care for the people that are staying there and go out of their way to meet everybody's need as individuals.
I would have no hesitation in recommending Coppice Lea to anyone.
Thank you so much for your wonderful review, it means so much to our team to receive this kind of feedback! We're so happy that your aunt has had such a great experience so far and that the care we provide is having such a positive impact on her life. We as a team do genuinely care for our...
It is such a friendly home, the staff are so warm and friendly. The surroundings are lovely, it is a beautiful home. Everyone works really hard and they really care about the residents. My mum has been very happy since moving in.
Thank you for your wonderful review. We're delighted to hear that your mum is happy in her home at Coppice Lea, and that the friendly atmosphere, hardworking team, and beautiful surroundings have made such a positive impact. We truly care about all our residents, and it means a lot to us to hear that your mum has been well taken care of!
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 22 July 2025Requires improvement
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (54) & Events (0)
- 29 May 2026
Care UK’s commitment to supporting residents has been nationally recognised, as the organisation took home the large care provider of the year accolade at the 2026 Care Home Awards. At...
- 29 May 2026
Residents in Care UK homes love getting out and about in nature where they can and, for one Dorset-based home, they’re celebrating World Bee Day with a buzz! Wimborne-based home,...
- 29 May 2026
Colleagues across Care UK are celebrating after being shortlisted in eleven categories at the Stars of Social Care Awards, the most the company has ever been shortlisted in at the...
There are no upcoming events for Coppice Lea.
Accreditations
There are no accreditations posted yet for Coppice Lea.
Meet the Team (1)

With 10 years of experience in the health and social care sector, my role as Home Manager is to lead our team in delivering safe, compassionate, and person-centred care. I oversee the day-to-day running of the home, ensure we meet the highest standards of quality and compliance, and support both residents and colleagues to thrive.
My greatest passion lies in end-of-life care and dementia care. Supporting individuals and their families through some of life’s most sensitive moments is an honour that I never take for granted. Helping residents feel understood, valued, and comforted—whether through a reassuring conversation or ensuring their wishes are respected—brings a deep sense of meaning to my work.
For me, ‘Care from the Heart’ means seeing every resident as a unique individual with their own story, preferences, and needs. It’s about delivering care with empathy and dignity, creating an environment where people feel safe, respected, and truly at home.
I believe my impact comes from creating a culture where kindness, teamwork, and open communication are at the forefront. By supporting and empowering my colleagues, I strive to build a strong and unified team that consistently delivers exceptional care. Looking ahead, I am committed to developing further initiatives that enhance wellbeing, strengthen relationships, and ensure Coppice Lea remains a warm and supportive place for everyone.
Frequently Asked Questions about Coppice Lea
What types of Care is Coppice Lea registered for?
Older Person Care, Dementia are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Coppice Lea have?
There are 43 Single Rooms.
What are the Facilities & Services at Coppice Lea?
Own Furniture if required, Pet Friendly (or by arrangement), Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Coppice Lea to the centre of Redhill?
2.1 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Coppice Lea to verify any information. View our terms and conditions. Coppice Lea has an Enhanced Service -more info.