Coppice Lea

151 Bletchingley Road, Merstham, Redhill RH1 3QN
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9.8 64 Reviews
  • Coppice Lea, Redhill
Located on the edge of Redhill, Coppice Lea provides round the clock residential, dementia and nursing care on a permanent and respite basis.

Set in a Victorian country house, residents at the Surrey care home can enjoy quality facilities including cosy communal areas and a hair and beauty salon. Each bedroom is tastefully decorated, and outside there are five acres of beautiful, extensive grounds – the perfect place to spot some visiting wildlife.

Life at Coppice Lea is a home from home environment. The team create a caring and supportive community for residents and their loved ones. There is always a variety of daily activities and entertainment to look forward to.

Care Provided by Coppice Lea

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 53 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1650
  • Self-Funded Residential Dementia Care: from £1650
  • Self-Funded Nursing Care: from £1900
  • Self-Funded Nursing Dementia Care: from £1900
  • RESPITE Self-Funded Residential Care: from £1800
  • RESPITE Self-Funded Residential Dementia Care: from £1800
  • RESPITE Self-Funded Nursing Care: from £1900
  • RESPITE Self-Funded Nursing Dementia Care: from £1900

Fees are subject to a pre-admission needs assessment which is required to fully understand the level of
care and support required by each individual. Premium rooms normally require an additional charge.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

The price(s) shown are provided by the care home. Contact Coppice Lea for full pricing details and T&Cs.

Contact Coppice Lea to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Contact Coppice Lea to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Shannon Hamilton (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (43)
9.8

Coppice Lea has a Review Score of 9.8 (9.847) out of 10, based on 31 reviews in the last 2 years.
Over all time Coppice Lea has 64 reviews.

Overall Experience
  • 49
  • 12
  • 3
  • 0
  • 0
Date Published
  • 64
  • 7
  • 10
  • 30
  • 34
Reviewer Connection to Coppice Lea
  • 23
  • 10
  • 8
  • 8
  • 3
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 64, showing 61-64
Review from Jayne B (Daughter of Resident) published on 30 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot praise the management and the staff enough for their professionalism, friendliness, approachability, dedication and hard work. I know my mum is in good hands!


I feel there is one specific improvement needed regarding the living areas which would greatly enhance the already excellent work

done by the staff ie. Removal of carpet throughout the home, particularly in the resident's rooms.
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Review from Patricia C (Resident) published on 25 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care, no problems.
I have a lovely room with a nice view.
I like the people here. Good company. I like the food.
The carers are very good. I like the jokes we have together.
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  • Treated with Dignity
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Review from Alan B (Son of Resident) published on 4 April 2016 Submitted via Website • Report
Overall Experience 4.0 out of 5
Although I have put "Good" for most of the options below there have been times when some have dropped below that but equally sometimes things have been excellent. Individual members of staff in particular have been outstanding and to see so many at Dad's funeral and that they were genuinely upset at
his passing, not just representing the Home, was very touching. He had very much become part of the community.
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Review from Stanley B (Resident) assisted by family/friend published on 21 September 2015 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very happy to be here at Coppice Lea. The staff are kind, always there for me when I need anything.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
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  • Value for Money
Current Review Score: 9.8 (9.847)

Overview of Review Score

The Review Score of 9.8 (9.847) out of 10 for Coppice Lea is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 31 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.847 for Coppice Lea is calculated as follows: ( (315 Excellents x 5) + (45 Goods x 4) + (4 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 365 Ratings = 4.847
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Coppice Lea is based on 30 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 53 registered maximum number of service users is 10.6, which has been reached with 30 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 Jul 2025

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (110)

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Meet the Team (1)

Maria

Maria Stancu

Job Title: Home Manager

Maria is our home manager at Coppice Lea. Here’s an insight into her role at the home in her own words:


“As a registered nurse with 10 years of experience in the care industry, my responsibilities include overseeing clinical care delivery, ensuring compliance with healthcare standards, and supporting both our residents and team in achieving the highest quality of care.


What brings me joy is the ability to make a meaningful difference in people’s lives, no matter how small. Seeing residents achieve their goals, whether it’s regaining independence or simply finding moments of happiness, is incredibly rewarding. Knowing that our team plays a part in their journey is priceless and fuels my passion for this work every day.


To me, ‘Care from the Heart’ means providing care that goes beyond the technical aspects of the role. It’s about empathy, compassion, and truly understanding the needs of each individual. It’s treating residents as if they were family, ensuring their dignity, comfort, and happiness are always at the forefront of everything we do.


I believe my impact lies in fostering a culture of compassion and teamwork. By leading by example and supporting my colleagues, I aim to elevate the standard of care we provide. In the future, I would like to further develop initiatives that strengthen team collaboration, ensuring our home remains a place where everyone thrives.”

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