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Coppice Lea

151 Bletchingley Road, Merstham, Redhill, Surrey RH1 3QN
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The staff involve her in as many activities as possible and cares very much for her well-beingMichael B(Partner of Resident/Service User)
Coppice Lea, Redhill
Coppice Lea, Redhill
Coppice Lea, Redhill

Located on the edge of Redhill, Coppice Lea provides round the clock residential, dementia and nursing care on a permanent and respite basis.

Set in a Victorian country house, residents at the Surrey care home can enjoy quality facilities including cosy communal areas and a hair and beauty salon. Each bedroom is tastefully decorated, and outside there are five acres of beautiful, extensive grounds – the perfect place to spot some...  

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Care Provided by Coppice Lea

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 53 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,650From £1,856
Residential Dementia CareFrom £1,650From £1,856
Nursing CareFrom £1,900From £2,137
Nursing Dementia CareFrom £1,900From £2,137

Fees are subject to a pre-admission needs assessment which is required to fully understand the level of care and support required by each individual. Premium rooms normally require an additional charge. Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.

What’s included?

• All care and support including a monthly review of care plans

• All meals, snacks and drinks freshly prepared every day by our chef

• Access to landscaped gardens

• Activities and lifestyle programme

• All utilities and other accommodation costs

• Housekeeping and laundry services

• WiFi internet access

Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply an agreed hourly charge for this service.

Contact Coppice Lea to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Shannon Hamilton (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (43)

Coppice Lea Reviews (67)

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9.9

Coppice Lea has a Review Score of 9.9 (9.908) out of 10, based on 24 reviews in the last 2 years. Over all time Coppice Lea has 67 reviews.

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Showing 67 reviews matching selected criteria
Review from Terri C (Daughter of Resident) published on 2 February 2018 Submitted via Review Postal Card
Overall Experience

My mother has been at Coppice Lea for nearly 4 years and although she has deteriorated with dementia, she has always been cared for and loved every day.

January has been a difficult month but through it all the staff and management have been exceptional for both my mother and me.

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Review from Frederick S (Resident / Service User) published on 28 November 2017 Submitted via Review Postal Card
Overall Experience

Very happy to be at coppice. Very homely and caring staff. Better than my home.

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Review from John B (Resident / Service User) published on 28 November 2017 Submitted via Review Postal Card
Overall Experience

Very good, like home.

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Review from Jayne B (Daughter of Resident) published on 30 October 2017 Submitted via Review Postal Card
Overall Experience

I cannot praise the management and the staff enough for their professionalism, friendliness, approachability, dedication and hard work. I know my mum is in good hands!

I feel there is one specific improvement needed regarding the living areas which would greatly enhance the already excellent work done by the staff ie. Removal of carpet throughout the home, particularly in the resident's rooms.

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Review from Patricia C (Resident / Service User) published on 25 October 2017 Submitted via Review Postal Card
Overall Experience
Excellent care, no problems.
I have a lovely room with a nice view.
I like the people here. Good company. I like the food.

The carers are very good. I like the jokes we have together.

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Review from Alan B (Son of Resident) published on 4 April 2016 Submitted via Website
Overall Experience

Although I have put "Good" for most of the options below there have been times when some have dropped below that but equally sometimes things have been excellent. Individual members of staff in particular have been outstanding and to see so many at Dad's funeral and that they were genuinely upset at his passing, not just representing the Home, was very touching. He had very much become part of the community.

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Review from Stanley B (Resident / Service User) published on 21 September 2015 Submitted via Review Postal Card
Overall Experience

Very happy to be here at Coppice Lea. The staff are kind, always there for me when I need anything.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 July 2025
Overall
Requires improvement
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeRequires improvement
  • Well-ledRequires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (49) & Events (0)

News
  • 29 May 2026

    Care UK’s commitment to supporting residents has been nationally recognised, as the organisation took home the large care provider of the year accolade at the 2026 Care Home Awards. At...

  • 29 May 2026

    Residents in Care UK homes love getting out and about in nature where they can and, for one Dorset-based home, they’re celebrating World Bee Day with a buzz! Wimborne-based home,...

  • 29 May 2026

    Colleagues across Care UK are celebrating after being shortlisted in eleven categories at the Stars of Social Care Awards, the most the company has ever been shortlisted in at the...

Upcoming Events

There are no upcoming events for Coppice Lea.

Awards / Recognitions (118)

  • 23 Jul 2026Recipient: Care UK
  • 13 Jul 2026Recipient: Care UK
  • 26 Jun 2026Recipient: Care UK

Accreditations

There are no accreditations posted yet for Coppice Lea.

Meet the Team (1)

Shannon Hamilton
Shannon HamiltonJob Title Home Manager

With 10 years of experience in the health and social care sector, my role as Home Manager is to lead our team in delivering safe, compassionate, and person-centred care. I oversee the day-to-day running of the home, ensure we meet the highest standards of quality and compliance, and support both residents and colleagues to thrive.

My greatest passion lies in end-of-life care and dementia care. Supporting individuals and their families through some of life’s most sensitive moments is an honour that I never take for granted. Helping residents feel understood, valued, and comforted—whether through a reassuring conversation or ensuring their wishes are respected—brings a deep sense of meaning to my work.

For me, ‘Care from the Heart’ means seeing every resident as a unique individual with their own story, preferences, and needs. It’s about delivering care with empathy and dignity, creating an environment where people feel safe, respected, and truly at home.

I believe my impact comes from creating a culture where kindness, teamwork, and open communication are at the forefront. By supporting and empowering my colleagues, I strive to build a strong and unified team that consistently delivers exceptional care. Looking ahead, I am committed to developing further initiatives that enhance wellbeing, strengthen relationships, and ensure Coppice Lea remains a warm and supportive place for everyone.

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