Coppice Lea

151 Bletchingley Road, Merstham, Redhill RH1 3QN
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9.8 64 Reviews
  • Coppice Lea, Redhill
Coppice Lea is set within five acres of landscaped gardens and wooded grounds, the elegant Victorian house has been converted to provide residential, nursing and dementia care. All bedrooms are of a pleasant size and afford splendid rural views. They have attractive ensuite facilities, a colour television and direct dial telephones. All bedrooms are equipped with the latest nurse call system.

An experienced and qualified care and nursing team deliver care through individualised care plans which are designed in consultation with the individual resident, their family/advocates and a senior member of the nursing team. Care plans are regularly reviewed and adjusted to a resident's caring needs.

Life at Coppice Lea is varied and interesting. A dedicated health and wellbeing coordinator ensures there is a wide range of activities available, including arts and crafts, baking, flower arranging and light exercise.

They have their own dementia training, which highlights the importance of meaningful activities and a stimulating environment for people living with dementia, in addition to addressing clinical aspects of care.
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Care Provided by Coppice Lea

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 53 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1650
  • Self-Funded Residential Dementia Care: from £1674
  • Self-Funded Nursing Care: from £1849
  • Self-Funded Nursing Dementia Care: from £1800
  • RESPITE Self-Funded Residential Care: from £1800
  • RESPITE Self-Funded Residential Dementia Care: from £1800
  • RESPITE Self-Funded Nursing Care: from £1900
  • RESPITE Self-Funded Nursing Dementia Care: from £1900

These prices are only a guideline, please contact Coppice Lea to find out the exact price for your requirements.

Contact Coppice Lea to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Coppice Lea to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Shannon Hamilton (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (43)

Coppice Lea Reviews (64)

9.8

Coppice Lea has a Review Score of 9.8 (9.838) out of 10, based on 32 reviews in the last 2 years.
Over all time Coppice Lea has 64 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Coppice Lea
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Total of 64, showing 21-40
Review from Andrew N (Son of Resident) published on 20 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care given to my mother was exceptional. We are so grateful to the staff for their gentle encouragement and respectful care of my mother as she dealt with the confusion that was a part of her vascular dementia. Whenever we visited her, the staff also made us feel very welcome.
Reply from Home Manager, Home Manager at Coppice LeaThank you so much for your wonderful review. Our team at Coppice Lea work very hard to provide person-centred care that is unique to each residents' needs and it means so much to us to receive this kind of feedback and recognition from their loved ones. Our team will be delighted to hear your lovely comments!
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Review from Zoe B (Daughter of Resident) published on 30 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been at Coppice Lea since June. She was very depressed and inactive when she lived at home with a full-time carer.
She is now dressed and washed every day, hair is styled. She is singing and dancing along with the entertainment. She only used to eat soup but now has 3 meals a day and is
looking much healthier. This is the best choice we could have made for her and I thank the staff so much for taking the time to understand her quirks!
Reply from Ieva Redere, Home Manager at Coppice LeaThank you so much for your lovely feedback, that's lovely to hear that your mum is so much happier living at Coppice Lea. I'll pass on your comments to the team.
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Review from S G (Wife of Resident) published on 27 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband is being very well looked after and though he spends some time here, he is taken down to the lounge, and dining room. The staff are always patient, kind and helpful.
Last Saturday a Garden Party/BBQ was given for patients, friends, and relatives outside. Beautifully organsied with good food
and entertainment. My husband was not able to enjoy it.
The Deputy Manager and a member of staff talked me through the extra funding application and clearly knew him well.
Reply from Home Manager, Home Manager at Coppice LeaThank you so much for your kind feedback and your recognition of our team at Coppice Lea.
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Review from G G (Son of Resident) published on 27 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been in Coppice Lea for just over a year now and I have found the care and facilities exceptional. All the staff are genuinely caring and friendly. I've noticed acts of genuine care and kindness each time I visit. The facilities are good, fresh and always clean. The food is varied and tasty
with a choice to suit the residents. As a relative and visitor, I'm welcomed by all the staff and feel part of the family. I'm informed promptly of any care issues that may arise from time to time and I have confidence that Mum is getting the best possible care and attention.
Nobody wants their relative to need to be in a home, but it's a great comfort knowing that Mum is getting love and care and is being kept safe while I can't be there.
Reply from Home Manager, Home Manager at Coppice LeaThank you so much for your kind feedback and your recognition of our team at Coppice Lea.
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Review from R N (Friend of Resident) published on 22 August 2024 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
My friend left this home due to problems that were not being resolved. The activity lead had a personality conflict with my friend and thus my friend was banned from attending activities when the main activity lead ran an activity. It was ludicrous. I met with the current manager time and time again
and it was never resolved. The manager told me that many staff did not like my friend and had problems with her - this is honestly the truth - you would never believe it. There are many lovely staff but there are still many problems at Coppice Lea and I would never let my own Mother stay there. My friend has now moved and is being treated with dignity and respect.
Reply from Home Manager, Home Manager at Coppice LeaWe pride ourselves on the resident experience and are sorry that on this occasion you found it has fallen short of the usual positive feedback we receive, though in this instance our records differ from your account. Therefore, we would be grateful if you could contact us at wecare@ariacare.co.uk so that we can learn more about your experience.
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Review from P N (Friend of Resident) published on 21 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Whenever I visit Coppice Lea the staff are always friendly, welcoming, and accommodating. The ratio of staff to residents is always high and all are watchful and caring, from management through nursing staff to carers, kitchen and support workers. There are regular entertainments provided by in-house
staff and professionals. The food is first-rate in terms of variety, nutritional value, and taste. The charity BBQ on 3rd August was a credit to all. In summary, I have found this to be a wonderful home!
Reply from Home Manager, Home Manager at Coppice LeaThank you so much for giving such wonderful feedback, and for recognising the various team members and the roles they play. We're glad you like the food and enjoyed our BBQ, it's a pleasure to host you at our home!
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Review from P S (Son of Resident) published on 21 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been there for a few months now and the standard of care is very impressive. Lots of activities are put on for all the residents and they all can join in if they wish.
My wife and I join my mother whenever we can and have lunch with her, the food is absolutely lovely and any help the
residents require at meal times is promptly carried out.
All the staff we meet are very polite, caring and helpful and I'm very pleased we have found a lovely place for my mother to be looked after, it's good for her and it also takes away a lot of the worry for the family.
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Review from S T (Daughter of Resident) published on 19 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Mother was cared for at Coppice Lea for 18 months until her death. The staff especially were wonderful. They were so kind and compassionate to my Mother, but also to us, her family, and were unfailingly friendly.
Reply from Home Manager, Home Manager at Coppice LeaThank you for your wonderful feedback. We are so sorry for your loss and we hope we made your Mother's time with us as joyful and peaceful as possible. We will share your lovely comments with our team.
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Review from Alison K (Daughter of Resident) published on 4 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been in Coppice Lea since September of 2023, and she is very pleased with the help that she receives (if she wants it). But also every day there are activities to join in if you want to.
I stay and have lunch with Mum once a week, and the lunch is lovely.
All in all, the staff are so
very helpful and attentive to all the guest's needs and wants.
I'm glad that my sister found this exceptional home for our mum, it's fantastic.
Reply from Home Manager, Home Manager at Coppice LeaMany thanks for your review we are pleased that your Mother has settled in at Coppice Lea, enjoys the activities and you join her for lunch on a weekly basis. Your feedback has been shared with the team.
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Review from L B (Daughter of Resident) published on 16 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum is always treated with kindness and respect. The staff goes above and beyond to make sure she is happy and comfortable. I can't thank the staff enough.
Reply from Home Manager, Home Manager at Coppice LeaMany thanks for your kind words and recognition of the team at Coppice Lea for the care they provide. Your feedback has been shared with the team.
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Review from Mark P (Son of Resident) published on 1 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother resided in Coppice Lea for palliative care with cancer. The team is friendly but professional, caring, and sensitive. Before choosing the home, the nurses showed us the facilities, more importantly, they focused on understanding both her and her needs. We were concerned as mum's needs and
pain management were complex but we were reassured by the responses received and the questions put to us. Throughout Mum's stay the medical care and domestic management have been exemplary. The caring nature of the team has shone through (and the odd helping of pudding helps!). The ability and warm welcome for visiting family and friends is nice.
Our mother died yesterday in peace and after a long hard painful battle. She died with grace and dignity supported by her family, the nurses, and the staff of Coppice Lea. The ongoing arrangements were explained timely and clearly, so we knew what would happen and what the next steps would be. Very impressed.
Reply from Home Manager, Home Manager at Coppice LeaThank you for taking the time to leave us a review and for your kind words and recognition of the team at Coppice Lea. We are so sorry to you and your family for your loss, the care and services we deliver as a team to our residents and families are extremely important to us. Your feedback will be shared with the team.
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Review from R M (Husband of Resident) published on 29 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife has been at Coppice Lea for 6 months now, I have found all the staff very welcoming and friendly.
The food is very very good, I sometimes will stay for lunch myself which is very good for my wife and me.
The home is always clean and tidy. And always smells good, unlike some homes I have been
to in the past.
Overall I find the home is excellent.
Reply from Home Manager, Home Manager at Coppice LeaMany thanks for your review and for your lovely comments about our home and the food that you get to enjoy with your wife. Your feedback has been shared with the team.
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Review from Lee L (Son of Resident) published on 1 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the time we first visited Coppice Lea we found both management and staff to be helpful and professional. The care that was given to my father in the short time he was at Coppice Lea was excellent, he was treated with dignity and respect. The rooms were kept clean and tidy and the grounds are beautiful.
Reply from Home Manager, Home Manager at Coppice LeaMany thanks Lee for taking the time to leave us a review and for your lovely words about our home and grounds, as well as our team at Coppice Lea. The care and services we deliver as a team to our residents and families is extremely important to us. Your feedback will be shared with the team.
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Review from Michael B (Partner of Resident) published on 5 February 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I find my partner is very happy at Coppice Lea. She is locked after very well. The staff involve her in as many activities as possible and cares very much for her well-being.
Reply from Home Manager, Home Manager at Coppice LeaThank you, Michael, for taking the time to leave us a review and for your kind words about our home and the care your partner is receiving. Your feedback will be shared with the team at Coppice Lea.
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Review from Paula B (Daughter of Resident) published on 24 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has been residing at Coppice Lea for over two years and we are so happy with the care he receives from this wonderful home. There is a lovely, warm, family atmosphere, and this is how the residents are treated, like family. The staff are always welcoming, happy and so friendly. They are caring,
compassionate and dedicated, nothing is too much trouble. The food is amazing, entertainment is always excellent as we have seen on numerous occasions. Mum and Dad recently celebrated their 60th wedding anniversary, we joined Dad for a lovely three course lunch, the room and table had been beautifully decorated, this was followed by some wonderful entertainment and a lovely afternoon tea, buffet and a beautiful cake. So nice that all of the staff joined in and made Mum and Dad's day so very special. We can't thank the manager and the hard-working team enough for all they do for Dad and also for us when we visit, you are all amazing! We just love everything about Coppice Lea.
Reply from Home Manager, Home Manager at Coppice LeaPaula, we would like to thank you for your words of kindness, which are very much appreciated. We strive for personalised-centred care for all those living in our community and try to ensure that both they and their families experience that home-from-home feeling. All comments will be passed on to the team and thank you again for the review.
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Review from Sandra D (Wife of Resident) published on 31 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Coppice Lea staff are wonderful and looked after my husband for nearly 2 years.
Their kindness to him and my family exceeded all belief, always with a smile.
It really did become our second home!
Reply from Nikki Davison, Marketing Executive at Coppice LeaThank you for your lovely comments. The care and services we deliver as a team to those living in our communities and their families is extremely important to us. Your husband wlll be missed by the team and I will share your feedback with them.
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Review from Michele M (Daughter of Resident) published on 24 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mother had been at Coppice Lea for 2 years. She recently passed away. Throughout her time at Coppice Lea, she was cared for in a friendly and happy atmosphere. The staff at Coppice Lea are all kind, thoughtful, gentle, sympathetic and considerate to individuals' needs and always approachable to
help residents and visitors. Our mother's recent passing was particularly upsetting and lasted a considerable time. All the staff and the nursing team were fantastic. They treated our mother with dignity, respect and compassion till the end of her life. We can not thank them enough.
Reply from Home Manager, Home Manager at Coppice LeaThank you Michele for your kind words and recognition of the team at Coppice Lea. We are really sorry for your loss and we hope we made your mother’s last weeks as peaceful as possible. Your comments will be passed on to the team.
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Review from Jacqui H (Daughter of Resident) published on 10 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to thank the staff at Coppice Lea for the care they showed my mother. Even though she was there for a short while, everyone was very kind and caring from the moment she arrived. Even though she had only been admitted with some confusion from the hospital, reception at the front desk already
knew, without looking, what room she was in when I came into visit her. I’m very grateful that I was called by the nurses to come in and be with my mother at the end of her life. You all show such kindness and care and made my mum’s last days of her life comfortable and pain-free. Your staff were exceptional. Please express my thanks to everyone for their kindness. Kind regards.
Reply from Home Manager, Home Manager at Coppice LeaThank you for your kind words and recognition of the team at Coppice Lea. We are really sorry for your loss and we hope we made your mother’s time with us as peaceful as possible. Your comments will be passed on to the team.
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Review from Julie W (Daughter of Resident) published on 30 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mum was a resident at Coppice Lea for end-of-life care we felt the support, care and attention she received gave us extra months with our lovely mum. We visited most days we always found the staff friendly, patient, kind and caring. Yes, the building could use a lick of paint but to us, it was
more important that the TLC was given to the residents. There are always lots of activities laid on for those wanting to take part, but no pressure on those like Mum who didn't always want to, she was always asked. The food is of good quality.
We felt that everyone genuinely cared for Mum and when it came to the end of her life, she was treated with care and dignity. We were able to stay with her to the end. We were also taken care of by the staff who comforted and supported us through such a hard time.
Mum was happy during her time at Coppice Lea and we were very happy with the care she received.
Reply from Home Manager, Home Manager at Coppice LeaThank you for your kind words and recognition of the team at Coppice Lea. We are really sorry for your loss and we are glad we made your mum’s time with us as she liked it and that her final weeks were as peaceful as possible. Your comments will be passed on to the team.
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Review from Diana B (Daughter of Resident) published on 13 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident for 7 months now. The care and friendliness of the staff is outstanding.
My visits are never at the same time, my mother is always clean, tidy and content. On the 18th of May, my mother was 101, I arrived and discovered an entertainment afternoon, with an Opera singer,
a special afternoon tea and cake, her room had also been decorated. Well done to all.
Reply from Home Manager, Home Manager at Coppice LeaWe would like to thank you for your words of kindness which are very much appreciated. It was such a privilege to celebrate your mother’s 101st birthday with her. All comments will be passed on to the team and thank you again for the review.
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Current Review Score: 9.8 (9.838)

Overview of Review Score

The Review Score of 9.8 (9.838) out of 10 for Coppice Lea is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 32 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.838 for Coppice Lea is calculated as follows: ( (322 Excellents x 5) + (50 Goods x 4) + (4 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 377 Ratings = 4.838
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Coppice Lea is based on 31 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 53 registered maximum number of service users is 10.6, which has been reached with 31 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 Jul 2025

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (3)

Meet the Team (1)

Maria

Maria Stancu

Job Title: Home Manager

Maria is our home manager at Coppice Lea. Here’s an insight into her role at the home in her own words:


“As a registered nurse with 10 years of experience in the care industry, my responsibilities include overseeing clinical care delivery, ensuring compliance with healthcare standards, and supporting both our residents and team in achieving the highest quality of care.


What brings me joy is the ability to make a meaningful difference in people’s lives, no matter how small. Seeing residents achieve their goals, whether it’s regaining independence or simply finding moments of happiness, is incredibly rewarding. Knowing that our team plays a part in their journey is priceless and fuels my passion for this work every day.


To me, ‘Care from the Heart’ means providing care that goes beyond the technical aspects of the role. It’s about empathy, compassion, and truly understanding the needs of each individual. It’s treating residents as if they were family, ensuring their dignity, comfort, and happiness are always at the forefront of everything we do.


I believe my impact lies in fostering a culture of compassion and teamwork. By leading by example and supporting my colleagues, I aim to elevate the standard of care we provide. In the future, I would like to further develop initiatives that strengthen team collaboration, ensuring our home remains a place where everyone thrives.”

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