
The staff involve her in as many activities as possible and cares very much for her well-beingMichael B(Partner of Resident/Service User)



The staff involve her in as many activities as possible and cares very much for her well-beingMichael B(Partner of Resident/Service User)



Located on the edge of Redhill, Coppice Lea provides round the clock residential, dementia and nursing care on a permanent and respite basis.
Set in a Victorian country house, residents at the Surrey care home can enjoy quality facilities including cosy communal areas and a hair and beauty salon. Each bedroom is tastefully decorated, and outside there are five acres of beautiful, extensive grounds – the perfect place to spot some...
Care Provided by Coppice Lea
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 53 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Near Public Transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Fees are subject to a pre-admission needs assessment which is required to fully understand the level of care and support required by each individual. Premium rooms normally require an additional charge. Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.
What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access
Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply an agreed hourly charge for this service.
The price(s) shown are provided by the care home. Contact Coppice Lea for full pricing details and T&Cs.
Contact Coppice Lea to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Care UK
- Private Owned
Person in charge
- Shannon Hamilton (Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: No
Room Information
- Single Rooms (43)
Coppice Lea Reviews (67)
Coppice Lea has a Review Score of 9.9 (9.908) out of 10, based on 24 reviews in the last 2 years.
Over all time Coppice Lea has 67 reviews.
Thank you for looking after our mum. Its a relief to know you are caring for her, when we no longer can.
Thank you for your kind review. We understand how difficult it can be to entrust a loved one to someone else's care and your trust in our team means so much to us, it's a privilege caring for your mum!
My mum has only been here for 2 weeks. She has a lovely room, such lovely, kind staff and so many activities that she enjoys. I drive away content to know she is being looked after and is safe in their home.
Thank you so much for your wonderful feedback it's fantastic to see that after just 2 weeks, your mum has settled in and is enjoying activities with other residents! We're so happy to hear that you've had such a good first impression and feel assured that your mum is happy and safe at Coppice Lea. Your trust in us means the worlds to us!
I feel a small part of this happy cheerful family. The decor is uplifting and very clean.
Thank you for leaving us such a fantastic review. We're so glad that you feel welcome at our home and are happy with the service our team provides. We're delighted to have you as part of the Coppice Lea family! We'll pass your feedback onto our team who we know will really appreciate your kind words.
The care given to my mother was exceptional. We are so grateful to the staff for their gentle encouragement and respectful care of my mother as she dealt with the confusion that was a part of her vascular dementia. Whenever we visited her, the staff also made us feel very welcome.
Thank you so much for your wonderful review. Our team at Coppice Lea work very hard to provide person-centred care that is unique to each residents' needs and it means so much to us to receive this kind of feedback and recognition from their loved ones. Our team will be delighted to hear your lovely comments!
She is now dressed and washed every day, hair is styled. She is singing and dancing along with the entertainment. She only used to eat soup but now has 3 meals a day and is looking much healthier. This is the best choice we could have made for her and I thank the staff so much for taking the time to understand her quirks!
Thank you so much for your lovely feedback, that's lovely to hear that your mum is so much happier living at Coppice Lea. I'll pass on your comments to the team.
Last Saturday a Garden Party/BBQ was given for patients, friends, and relatives outside. Beautifully organsied with good food and entertainment. My husband was not able to enjoy it.
The Deputy Manager and a member of staff talked me through the extra funding application and clearly knew him well.
Thank you so much for your kind feedback and your recognition of our team at Coppice Lea.
Nobody wants their relative to need to be in a home, but it's a great comfort knowing that Mum is getting love and care and is being kept safe while I can't be there.
Thank you so much for your kind feedback and your recognition of our team at Coppice Lea.
My friend left this home due to problems that were not being resolved. The activity lead had a personality conflict with my friend and thus my friend was banned from attending activities when the main activity lead ran an activity. It was ludicrous. I met with the current manager time and time again and it was never resolved. The manager told me that many staff did not like my friend and had problems with her - this is honestly the truth - you would never believe it. There are many lovely staff but there are still many problems at Coppice Lea and I would never let my own Mother stay there. My friend has now moved and is being treated with dignity and respect.
We pride ourselves on the resident experience and are sorry that on this occasion you found it has fallen short of the usual positive feedback we receive, though in this instance our records differ from your account. Therefore, we would be grateful if you could contact us at wecare@ariacare.co.uk so that we can learn more about your experience.
Whenever I visit Coppice Lea the staff are always friendly, welcoming, and accommodating. The ratio of staff to residents is always high and all are watchful and caring, from management through nursing staff to carers, kitchen and support workers. There are regular entertainments provided by in-house staff and professionals. The food is first-rate in terms of variety, nutritional value, and taste. The charity BBQ on 3rd August was a credit to all. In summary, I have found this to be a wonderful home!
Thank you so much for giving such wonderful feedback, and for recognising the various team members and the roles they play. We're glad you like the food and enjoyed our BBQ, it's a pleasure to host you at our home!
My wife and I join my mother whenever we can and have lunch with her, the food is absolutely lovely and any help the residents require at meal times is promptly carried out.
All the staff we meet are very polite, caring and helpful and I'm very pleased we have found a lovely place for my mother to be looked after, it's good for her and it also takes away a lot of the worry for the family.
My Mother was cared for at Coppice Lea for 18 months until her death. The staff especially were wonderful. They were so kind and compassionate to my Mother, but also to us, her family, and were unfailingly friendly.
Thank you for your wonderful feedback. We are so sorry for your loss and we hope we made your Mother's time with us as joyful and peaceful as possible. We will share your lovely comments with our team.
I stay and have lunch with Mum once a week, and the lunch is lovely.
All in all, the staff are so very helpful and attentive to all the guest's needs and wants.
I'm glad that my sister found this exceptional home for our mum, it's fantastic.
Many thanks for your review we are pleased that your Mother has settled in at Coppice Lea, enjoys the activities and you join her for lunch on a weekly basis. Your feedback has been shared with the team.
Mum is always treated with kindness and respect. The staff goes above and beyond to make sure she is happy and comfortable. I can't thank the staff enough.
Many thanks for your kind words and recognition of the team at Coppice Lea for the care they provide. Your feedback has been shared with the team.
Our mother died yesterday in peace and after a long hard painful battle. She died with grace and dignity supported by her family, the nurses, and the staff of Coppice Lea. The ongoing arrangements were explained timely and clearly, so we knew what would happen and what the next steps would be. Very impressed.
Thank you for taking the time to leave us a review and for your kind words and recognition of the team at Coppice Lea. We are so sorry to you and your family for your loss, the care and services we deliver as a team to our residents and families are extremely important to us. Your feedback will be shared with the team.
The food is very very good, I sometimes will stay for lunch myself which is very good for my wife and me.
The home is always clean and tidy. And always smells good, unlike some homes I have been to in the past.
Overall I find the home is excellent.
Many thanks for your review and for your lovely comments about our home and the food that you get to enjoy with your wife. Your feedback has been shared with the team.
From the time we first visited Coppice Lea we found both management and staff to be helpful and professional. The care that was given to my father in the short time he was at Coppice Lea was excellent, he was treated with dignity and respect. The rooms were kept clean and tidy and the grounds are beautiful.
Many thanks Lee for taking the time to leave us a review and for your lovely words about our home and grounds, as well as our team at Coppice Lea. The care and services we deliver as a team to our residents and families is extremely important to us. Your feedback will be shared with the team.
I find my partner is very happy at Coppice Lea. She is locked after very well. The staff involve her in as many activities as possible and cares very much for her well-being.
Thank you, Michael, for taking the time to leave us a review and for your kind words about our home and the care your partner is receiving. Your feedback will be shared with the team at Coppice Lea.
My father has been residing at Coppice Lea for over two years and we are so happy with the care he receives from this wonderful home. There is a lovely, warm, family atmosphere, and this is how the residents are treated, like family. The staff are always welcoming, happy and so friendly. They are caring, compassionate and dedicated, nothing is too much trouble. The food is amazing, entertainment is always excellent as we have seen on numerous occasions. Mum and Dad recently celebrated their 60th wedding anniversary, we joined Dad for a lovely three course lunch, the room and table had been beautifully decorated, this was followed by some wonderful entertainment and a lovely afternoon tea, buffet and a beautiful cake. So nice that all of the staff joined in and made Mum and Dad's day so very special. We can't thank the manager and the hard-working team enough for all they do for Dad and also for us when we visit, you are all amazing! We just love everything about Coppice Lea.
Paula, we would like to thank you for your words of kindness, which are very much appreciated. We strive for personalised-centred care for all those living in our community and try to ensure that both they and their families experience that home-from-home feeling. All comments will be passed on to the team and thank you again for the review.
Their kindness to him and my family exceeded all belief, always with a smile.
It really did become our second home!
Thank you for your lovely comments. The care and services we deliver as a team to those living in our communities and their families is extremely important to us. Your husband wlll be missed by the team and I will share your feedback with them.
Our mother had been at Coppice Lea for 2 years. She recently passed away. Throughout her time at Coppice Lea, she was cared for in a friendly and happy atmosphere. The staff at Coppice Lea are all kind, thoughtful, gentle, sympathetic and considerate to individuals' needs and always approachable to help residents and visitors. Our mother's recent passing was particularly upsetting and lasted a considerable time. All the staff and the nursing team were fantastic. They treated our mother with dignity, respect and compassion till the end of her life. We can not thank them enough.
Thank you Michele for your kind words and recognition of the team at Coppice Lea. We are really sorry for your loss and we hope we made your mother’s last weeks as peaceful as possible. Your comments will be passed on to the team.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 22 July 2025Requires improvement
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (49) & Events (0)
- 29 May 2026
Care UK’s commitment to supporting residents has been nationally recognised, as the organisation took home the large care provider of the year accolade at the 2026 Care Home Awards. At...
- 29 May 2026
Residents in Care UK homes love getting out and about in nature where they can and, for one Dorset-based home, they’re celebrating World Bee Day with a buzz! Wimborne-based home,...
- 29 May 2026
Colleagues across Care UK are celebrating after being shortlisted in eleven categories at the Stars of Social Care Awards, the most the company has ever been shortlisted in at the...
There are no upcoming events for Coppice Lea.
Accreditations
There are no accreditations posted yet for Coppice Lea.
Meet the Team (1)

With 10 years of experience in the health and social care sector, my role as Home Manager is to lead our team in delivering safe, compassionate, and person-centred care. I oversee the day-to-day running of the home, ensure we meet the highest standards of quality and compliance, and support both residents and colleagues to thrive.
My greatest passion lies in end-of-life care and dementia care. Supporting individuals and their families through some of life’s most sensitive moments is an honour that I never take for granted. Helping residents feel understood, valued, and comforted—whether through a reassuring conversation or ensuring their wishes are respected—brings a deep sense of meaning to my work.
For me, ‘Care from the Heart’ means seeing every resident as a unique individual with their own story, preferences, and needs. It’s about delivering care with empathy and dignity, creating an environment where people feel safe, respected, and truly at home.
I believe my impact comes from creating a culture where kindness, teamwork, and open communication are at the forefront. By supporting and empowering my colleagues, I strive to build a strong and unified team that consistently delivers exceptional care. Looking ahead, I am committed to developing further initiatives that enhance wellbeing, strengthen relationships, and ensure Coppice Lea remains a warm and supportive place for everyone.
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