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Coppice Lea

151 Bletchingley Road, Merstham, Redhill, Surrey RH1 3QN
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The staff involve her in as many activities as possible and cares very much for her well-beingMichael B(Partner of Resident/Service User)
Coppice Lea, Redhill
Coppice Lea, Redhill
Coppice Lea, Redhill

Located on the edge of Redhill, Coppice Lea provides round the clock residential, dementia and nursing care on a permanent and respite basis.

Set in a Victorian country house, residents at the Surrey care home can enjoy quality facilities including cosy communal areas and a hair and beauty salon. Each bedroom is tastefully decorated, and outside there are five acres of beautiful, extensive grounds – the perfect place to spot some...  

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Care Provided by Coppice Lea

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 53 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,650From £1,856
Residential Dementia CareFrom £1,650From £1,856
Nursing CareFrom £1,900From £2,137
Nursing Dementia CareFrom £1,900From £2,137

Fees are subject to a pre-admission needs assessment which is required to fully understand the level of care and support required by each individual. Premium rooms normally require an additional charge. Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.

What’s included?

• All care and support including a monthly review of care plans

• All meals, snacks and drinks freshly prepared every day by our chef

• Access to landscaped gardens

• Activities and lifestyle programme

• All utilities and other accommodation costs

• Housekeeping and laundry services

• WiFi internet access

Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply an agreed hourly charge for this service.

Contact Coppice Lea to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Shannon Hamilton (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (43)

Coppice Lea Reviews (67)

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9.9

Coppice Lea has a Review Score of 9.9 (9.908) out of 10, based on 24 reviews in the last 2 years. Over all time Coppice Lea has 67 reviews.

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Showing 67 reviews matching selected criteria
Review from C S (Son of Resident) published on 8 January 2025 Submitted via Postal Card
Overall Experience

Thank you for looking after our mum. Its a relief to know you are caring for her, when we no longer can.

Reply from Home Manager, Home Manager at Coppice Lea

Thank you for your kind review. We understand how difficult it can be to entrust a loved one to someone else's care and your trust in our team means so much to us, it's a privilege caring for your mum!

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Review from J O (Daughter of Resident) published on 7 January 2025 Submitted via Postal Card
Overall Experience

My mum has only been here for 2 weeks. She has a lovely room, such lovely, kind staff and so many activities that she enjoys. I drive away content to know she is being looked after and is safe in their home.

Reply from Home Manager, Home Manager at Coppice Lea

Thank you so much for your wonderful feedback it's fantastic to see that after just 2 weeks, your mum has settled in and is enjoying activities with other residents! We're so happy to hear that you've had such a good first impression and feel assured that your mum is happy and safe at Coppice Lea. Your trust in us means the worlds to us!

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Review from Penny S (Friend of Resident) published on 26 November 2024 Submitted via Website
Overall Experience
Coppice Lea is very warm and welcoming - all the staff are very kind, helpful and cheerful. I only visit once a week and I am very welcomed and when there was an Open Day was invited for cakes and tea.

I feel a small part of this happy cheerful family. The decor is uplifting and very clean.

Reply from Home Manager, Home Manager at Coppice Lea

Thank you for leaving us such a fantastic review. We're so glad that you feel welcome at our home and are happy with the service our team provides. We're delighted to have you as part of the Coppice Lea family! We'll pass your feedback onto our team who we know will really appreciate your kind words.

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Review from Andrew N (Son of Resident) published on 20 November 2024 Submitted via Postal Card
Overall Experience

The care given to my mother was exceptional. We are so grateful to the staff for their gentle encouragement and respectful care of my mother as she dealt with the confusion that was a part of her vascular dementia. Whenever we visited her, the staff also made us feel very welcome.

Reply from Home Manager, Home Manager at Coppice Lea

Thank you so much for your wonderful review. Our team at Coppice Lea work very hard to provide person-centred care that is unique to each residents' needs and it means so much to us to receive this kind of feedback and recognition from their loved ones. Our team will be delighted to hear your lovely comments!

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Review from Zoe B (Daughter of Resident) published on 30 August 2024 Submitted via Website
Overall Experience
My mum has been at Coppice Lea since June. She was very depressed and inactive when she lived at home with a full-time carer.

She is now dressed and washed every day, hair is styled. She is singing and dancing along with the entertainment. She only used to eat soup but now has 3 meals a day and is looking much healthier. This is the best choice we could have made for her and I thank the staff so much for taking the time to understand her quirks!

Reply from Ieva Redere, Home Manager at Coppice Lea

Thank you so much for your lovely feedback, that's lovely to hear that your mum is so much happier living at Coppice Lea. I'll pass on your comments to the team.

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Review from S G (Wife of Resident) published on 27 August 2024 Submitted via Postal Card
Overall Experience
My husband is being very well looked after and though he spends some time here, he is taken down to the lounge, and dining room. The staff are always patient, kind and helpful.
Last Saturday a Garden Party/BBQ was given for patients, friends, and relatives outside. Beautifully organsied with good food and entertainment. My husband was not able to enjoy it.

The Deputy Manager and a member of staff talked me through the extra funding application and clearly knew him well.

Reply from Home Manager, Home Manager at Coppice Lea

Thank you so much for your kind feedback and your recognition of our team at Coppice Lea.

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Review from G G (Son of Resident) published on 27 August 2024 Submitted via Website
Overall Experience
Mum has been in Coppice Lea for just over a year now and I have found the care and facilities exceptional. All the staff are genuinely caring and friendly. I've noticed acts of genuine care and kindness each time I visit. The facilities are good, fresh and always clean. The food is varied and tasty with a choice to suit the residents. As a relative and visitor, I'm welcomed by all the staff and feel part of the family. I'm informed promptly of any care issues that may arise from time to time and I have confidence that Mum is getting the best possible care and attention.

Nobody wants their relative to need to be in a home, but it's a great comfort knowing that Mum is getting love and care and is being kept safe while I can't be there.

Reply from Home Manager, Home Manager at Coppice Lea

Thank you so much for your kind feedback and your recognition of our team at Coppice Lea.

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Review from R N (Friend of Resident) published on 22 August 2024 Submitted via Postal Card
Overall Experience

My friend left this home due to problems that were not being resolved. The activity lead had a personality conflict with my friend and thus my friend was banned from attending activities when the main activity lead ran an activity. It was ludicrous. I met with the current manager time and time again and it was never resolved. The manager told me that many staff did not like my friend and had problems with her - this is honestly the truth - you would never believe it. There are many lovely staff but there are still many problems at Coppice Lea and I would never let my own Mother stay there. My friend has now moved and is being treated with dignity and respect.

Reply from Home Manager, Home Manager at Coppice Lea

We pride ourselves on the resident experience and are sorry that on this occasion you found it has fallen short of the usual positive feedback we receive, though in this instance our records differ from your account. Therefore, we would be grateful if you could contact us at wecare@ariacare.co.uk so that we can learn more about your experience.

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Review from P N (Friend of Resident) published on 21 August 2024 Submitted via Postal Card
Overall Experience

Whenever I visit Coppice Lea the staff are always friendly, welcoming, and accommodating. The ratio of staff to residents is always high and all are watchful and caring, from management through nursing staff to carers, kitchen and support workers. There are regular entertainments provided by in-house staff and professionals. The food is first-rate in terms of variety, nutritional value, and taste. The charity BBQ on 3rd August was a credit to all. In summary, I have found this to be a wonderful home!

Reply from Home Manager, Home Manager at Coppice Lea

Thank you so much for giving such wonderful feedback, and for recognising the various team members and the roles they play. We're glad you like the food and enjoyed our BBQ, it's a pleasure to host you at our home!

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Review from P S (Son of Resident) published on 21 August 2024 Submitted via Website
Overall Experience
My mother has been there for a few months now and the standard of care is very impressive. Lots of activities are put on for all the residents and they all can join in if they wish.
My wife and I join my mother whenever we can and have lunch with her, the food is absolutely lovely and any help the residents require at meal times is promptly carried out.

All the staff we meet are very polite, caring and helpful and I'm very pleased we have found a lovely place for my mother to be looked after, it's good for her and it also takes away a lot of the worry for the family.

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Review from S T (Daughter of Resident) published on 19 July 2024 Submitted via Postal Card
Overall Experience

My Mother was cared for at Coppice Lea for 18 months until her death. The staff especially were wonderful. They were so kind and compassionate to my Mother, but also to us, her family, and were unfailingly friendly.

Reply from Home Manager, Home Manager at Coppice Lea

Thank you for your wonderful feedback. We are so sorry for your loss and we hope we made your Mother's time with us as joyful and peaceful as possible. We will share your lovely comments with our team.

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Review from Alison K (Daughter of Resident) published on 4 July 2024 Submitted via Website
Overall Experience
My mother has been in Coppice Lea since September of 2023, and she is very pleased with the help that she receives (if she wants it). But also every day there are activities to join in if you want to.
I stay and have lunch with Mum once a week, and the lunch is lovely.
All in all, the staff are so very helpful and attentive to all the guest's needs and wants.

I'm glad that my sister found this exceptional home for our mum, it's fantastic.

Reply from Home Manager, Home Manager at Coppice Lea

Many thanks for your review we are pleased that your Mother has settled in at Coppice Lea, enjoys the activities and you join her for lunch on a weekly basis. Your feedback has been shared with the team.

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Review from L B (Daughter of Resident) published on 16 May 2024 Submitted via Postal Card
Overall Experience

Mum is always treated with kindness and respect. The staff goes above and beyond to make sure she is happy and comfortable. I can't thank the staff enough.

Reply from Home Manager, Home Manager at Coppice Lea

Many thanks for your kind words and recognition of the team at Coppice Lea for the care they provide. Your feedback has been shared with the team.

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Review from Mark P (Son of Resident) published on 1 May 2024 Submitted via Website
Overall Experience
My mother resided in Coppice Lea for palliative care with cancer. The team is friendly but professional, caring, and sensitive. Before choosing the home, the nurses showed us the facilities, more importantly, they focused on understanding both her and her needs. We were concerned as mum's needs and pain management were complex but we were reassured by the responses received and the questions put to us. Throughout Mum's stay the medical care and domestic management have been exemplary. The caring nature of the team has shone through (and the odd helping of pudding helps!). The ability and warm welcome for visiting family and friends is nice.

Our mother died yesterday in peace and after a long hard painful battle. She died with grace and dignity supported by her family, the nurses, and the staff of Coppice Lea. The ongoing arrangements were explained timely and clearly, so we knew what would happen and what the next steps would be. Very impressed.

Reply from Home Manager, Home Manager at Coppice Lea

Thank you for taking the time to leave us a review and for your kind words and recognition of the team at Coppice Lea. We are so sorry to you and your family for your loss, the care and services we deliver as a team to our residents and families are extremely important to us. Your feedback will be shared with the team.

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Review from R M (Husband of Resident) published on 29 April 2024 Submitted via Postal Card
Overall Experience
My wife has been at Coppice Lea for 6 months now, I have found all the staff very welcoming and friendly.
The food is very very good, I sometimes will stay for lunch myself which is very good for my wife and me.
The home is always clean and tidy. And always smells good, unlike some homes I have been to in the past.

Overall I find the home is excellent.

Reply from Home Manager, Home Manager at Coppice Lea

Many thanks for your review and for your lovely comments about our home and the food that you get to enjoy with your wife. Your feedback has been shared with the team.

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Review from Lee L (Son of Resident) published on 1 March 2024 Submitted via Website
Overall Experience

From the time we first visited Coppice Lea we found both management and staff to be helpful and professional. The care that was given to my father in the short time he was at Coppice Lea was excellent, he was treated with dignity and respect. The rooms were kept clean and tidy and the grounds are beautiful.

Reply from Home Manager, Home Manager at Coppice Lea

Many thanks Lee for taking the time to leave us a review and for your lovely words about our home and grounds, as well as our team at Coppice Lea. The care and services we deliver as a team to our residents and families is extremely important to us. Your feedback will be shared with the team.

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Review from Michael B (Partner of Resident) published on 5 February 2024 Submitted via Postal Card
Overall Experience

I find my partner is very happy at Coppice Lea. She is locked after very well. The staff involve her in as many activities as possible and cares very much for her well-being.

Reply from Home Manager, Home Manager at Coppice Lea

Thank you, Michael, for taking the time to leave us a review and for your kind words about our home and the care your partner is receiving. Your feedback will be shared with the team at Coppice Lea.

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Review from Paula B (Daughter of Resident) published on 24 November 2023 Submitted via Website
Overall Experience

My father has been residing at Coppice Lea for over two years and we are so happy with the care he receives from this wonderful home. There is a lovely, warm, family atmosphere, and this is how the residents are treated, like family. The staff are always welcoming, happy and so friendly. They are caring, compassionate and dedicated, nothing is too much trouble. The food is amazing, entertainment is always excellent as we have seen on numerous occasions. Mum and Dad recently celebrated their 60th wedding anniversary, we joined Dad for a lovely three course lunch, the room and table had been beautifully decorated, this was followed by some wonderful entertainment and a lovely afternoon tea, buffet and a beautiful cake. So nice that all of the staff joined in and made Mum and Dad's day so very special. We can't thank the manager and the hard-working team enough for all they do for Dad and also for us when we visit, you are all amazing! We just love everything about Coppice Lea.

Reply from Home Manager, Home Manager at Coppice Lea

Paula, we would like to thank you for your words of kindness, which are very much appreciated. We strive for personalised-centred care for all those living in our community and try to ensure that both they and their families experience that home-from-home feeling. All comments will be passed on to the team and thank you again for the review.

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Review from Sandra D (Wife of Resident) published on 31 October 2023 Submitted via Postal Card
Overall Experience
Coppice Lea staff are wonderful and looked after my husband for nearly 2 years.
Their kindness to him and my family exceeded all belief, always with a smile.

It really did become our second home!

Reply from Nikki Davison, Marketing Executive at Coppice Lea

Thank you for your lovely comments. The care and services we deliver as a team to those living in our communities and their families is extremely important to us. Your husband wlll be missed by the team and I will share your feedback with them.

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Review from Michele M (Daughter of Resident) published on 24 August 2023 Submitted via Website
Overall Experience

Our mother had been at Coppice Lea for 2 years. She recently passed away. Throughout her time at Coppice Lea, she was cared for in a friendly and happy atmosphere. The staff at Coppice Lea are all kind, thoughtful, gentle, sympathetic and considerate to individuals' needs and always approachable to help residents and visitors. Our mother's recent passing was particularly upsetting and lasted a considerable time. All the staff and the nursing team were fantastic. They treated our mother with dignity, respect and compassion till the end of her life. We can not thank them enough.

Reply from Home Manager, Home Manager at Coppice Lea

Thank you Michele for your kind words and recognition of the team at Coppice Lea. We are really sorry for your loss and we hope we made your mother’s last weeks as peaceful as possible. Your comments will be passed on to the team.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 July 2025
Overall
Requires improvement
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeRequires improvement
  • Well-ledRequires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (49) & Events (0)

News
  • 29 May 2026

    Care UK’s commitment to supporting residents has been nationally recognised, as the organisation took home the large care provider of the year accolade at the 2026 Care Home Awards. At...

  • 29 May 2026

    Residents in Care UK homes love getting out and about in nature where they can and, for one Dorset-based home, they’re celebrating World Bee Day with a buzz! Wimborne-based home,...

  • 29 May 2026

    Colleagues across Care UK are celebrating after being shortlisted in eleven categories at the Stars of Social Care Awards, the most the company has ever been shortlisted in at the...

Upcoming Events

There are no upcoming events for Coppice Lea.

Awards / Recognitions (118)

  • 23 Jul 2026Recipient: Care UK
  • 13 Jul 2026Recipient: Care UK
  • 26 Jun 2026Recipient: Care UK

Accreditations

There are no accreditations posted yet for Coppice Lea.

Meet the Team (1)

Shannon Hamilton
Shannon HamiltonJob Title Home Manager

With 10 years of experience in the health and social care sector, my role as Home Manager is to lead our team in delivering safe, compassionate, and person-centred care. I oversee the day-to-day running of the home, ensure we meet the highest standards of quality and compliance, and support both residents and colleagues to thrive.

My greatest passion lies in end-of-life care and dementia care. Supporting individuals and their families through some of life’s most sensitive moments is an honour that I never take for granted. Helping residents feel understood, valued, and comforted—whether through a reassuring conversation or ensuring their wishes are respected—brings a deep sense of meaning to my work.

For me, ‘Care from the Heart’ means seeing every resident as a unique individual with their own story, preferences, and needs. It’s about delivering care with empathy and dignity, creating an environment where people feel safe, respected, and truly at home.

I believe my impact comes from creating a culture where kindness, teamwork, and open communication are at the forefront. By supporting and empowering my colleagues, I strive to build a strong and unified team that consistently delivers exceptional care. Looking ahead, I am committed to developing further initiatives that enhance wellbeing, strengthen relationships, and ensure Coppice Lea remains a warm and supportive place for everyone.

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