
The staff involve her in as many activities as possible and cares very much for her well-beingMichael B(Partner of Resident/Service User)



The staff involve her in as many activities as possible and cares very much for her well-beingMichael B(Partner of Resident/Service User)



Located on the edge of Redhill, Coppice Lea provides round the clock residential, dementia and nursing care on a permanent and respite basis.
Set in a Victorian country house, residents at the Surrey care home can enjoy quality facilities including cosy communal areas and a hair and beauty salon. Each bedroom is tastefully decorated, and outside there are five acres of beautiful, extensive grounds – the perfect place to spot some...
Care Provided by Coppice Lea
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 53 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Near Public Transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Fees are subject to a pre-admission needs assessment which is required to fully understand the level of care and support required by each individual. Premium rooms normally require an additional charge. Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.
What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access
Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply an agreed hourly charge for this service.
The price(s) shown are provided by the care home. Contact Coppice Lea for full pricing details and T&Cs.
Contact Coppice Lea to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Care UK
- Private Owned
Person in charge
- Shannon Hamilton (Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: No
Room Information
- Single Rooms (43)
Coppice Lea Reviews (67)
Coppice Lea has a Review Score of 9.9 (9.908) out of 10, based on 24 reviews in the last 2 years.
Over all time Coppice Lea has 67 reviews.
I would like to thank the staff at Coppice Lea for the care they showed my mother. Even though she was there for a short while, everyone was very kind and caring from the moment she arrived. Even though she had only been admitted with some confusion from the hospital, reception at the front desk already knew, without looking, what room she was in when I came into visit her. I’m very grateful that I was called by the nurses to come in and be with my mother at the end of her life. You all show such kindness and care and made my mum’s last days of her life comfortable and pain-free. Your staff were exceptional. Please express my thanks to everyone for their kindness. Kind regards.
Thank you for your kind words and recognition of the team at Coppice Lea. We are really sorry for your loss and we hope we made your mother’s time with us as peaceful as possible. Your comments will be passed on to the team.
We felt that everyone genuinely cared for Mum and when it came to the end of her life, she was treated with care and dignity. We were able to stay with her to the end. We were also taken care of by the staff who comforted and supported us through such a hard time.
Mum was happy during her time at Coppice Lea and we were very happy with the care she received.
Thank you for your kind words and recognition of the team at Coppice Lea. We are really sorry for your loss and we are glad we made your mum’s time with us as she liked it and that her final weeks were as peaceful as possible. Your comments will be passed on to the team.
My visits are never at the same time, my mother is always clean, tidy and content. On the 18th of May, my mother was 101, I arrived and discovered an entertainment afternoon, with an Opera singer, a special afternoon tea and cake, her room had also been decorated. Well done to all.
We would like to thank you for your words of kindness which are very much appreciated. It was such a privilege to celebrate your mother’s 101st birthday with her. All comments will be passed on to the team and thank you again for the review.
All staff are very caring and led well by the head nurse. May not be the most modern and posh home but the care is exceptional. The food is very good and residents are catered for individually. The grounds are spacious and delightful.
Thank you Barbara for your kind words and recognition of the team at Coppice Lea. We are so pleased to hear that your loved one is enjoying the food and the open space we have on offer here. Your comments will be passed on to the team.
They have given my dad amazing care and treated him with dignity. And for me, many times a shoulder to cry on or a coffee and a chat. I turn up unannounced most of the time and was always welcomed. Dad was always well looked after and freshly shaved looking with clean clothes. Sadly losing dad has been difficult, but they still welcome me with open arms to go have a coffee and a chat.
Thank you for your kind words and recognition of the team at Coppice Lea. We are really sorry for your loss and we hope we made your dad's time with us as enjoyable as possible. The care, services and support we deliver as a team to both our residents and their families are extremely important to us. Your comments will be passed on to the team.
Wonderful carers and staff, a very friendly place. My father has been well looked after, the grounds and home are in excellent condition and offer great value for money. Thank you for all you have done.
Thank you for taking the time to leave us such a fantastic review, Ian! We're happy to hear that your father is receiving such great care at Coppice Lea and will pass on your kind comments to the whole team.
Since Coppice Lea has a new manager, the staff and residents appear happier. The carers work hard. They need more time to shave and clean their teeth. Communication between carers and nursing staff could be better regarding any problems with the resident. All members of staff should have an increase in pay.
Thank you for your comments, which we will pass on to the team at Coppice Lea. We pride ourselves on the resident experience, and we are committed to using feedback to continue to build on and improve the services we provide.
I have been visiting a friend at Coppice Lea Care Home for two years and I was so impressed with the new home manager. The staff are so relaxed and happy and always smiling. Well done to the new home manager who turned Coppice Lea into the outstanding zone in a short period of time. All staff are so caring.
I would like to tell you how lovely your staff were to me during the final two weeks of my mother’s life, when she was on end-of-life care. I was by her side, both night and daytime hours, at all hours over the entire festive period. All the staff and the lovely carers/staff and nurses, whose names I cannot recall, were very patient and caring towards me as I sat by my Mum’s side. The kitchen staff even fed me and kept me going during my time there. The laundry staff and cleaners crept past me, without disturbing me, and the night staff were welcoming in the small hours too. I’m sure I got under everyone’s feet at times but I was still made to feel very welcome, always! Thank you, to the staff, for easing an emotionally draining time for me. The flower on Mum’s pillow was a lovely touch. The new manager is in a different league of friendliness, compared to the sourness of his predecessor. Congratulations on his employment!
I think Coppice Lea is a good home with good staff. I think the activities are good and care provided is good. People who do activities help you with anything we want to do. Overall the home, I'm very happy with.
During my mother's time at Coppice Lea she has sadly gone from being fairly independent and needing some support, to becoming totally dependent for all her needs - more so since relatives are no longer allowed to visit individuals' rooms! Surely we could be treated as key workers, tested regularly and by allowing access it would free up staff for more important duties. We could also provide the one to one stimulation they need, preventing depression and mental health issues. If I feel something is wrong with my mother's care I speak directly to the manager, however, I do find there appears to be a lack of communication between staff at all levels. Sometimes I am told something will be one, only to find out later from my mother that it hasn't.
Dad always looks clean and tidy and is very happy.
Whenever I visited Coppice Lea over the past three years, the staff have always been friendly, courteous and helpful. The resident I was visiting was well cared for and well supported at Coppice Lea, particularly with regard to respecting the resident's individual preferences. I am very grateful to all the staff at Coppice Lea for everything they have done over the past three years.
I visit the home every day and have been able to observe the activity of staff and residents. The atmosphere is very friendly and caring and the residents appear to be calm and at ease. It has a "family" feel to it. I have already recommended the home to friends looking for a place for a parent.
The chef served up a fabulous 3 course Sunday lunch for Father's day to which my partner was able to join me. We were treated as well as in any 5-star restaurant. It was a very special occasion and we are now looking forward to the candlelight dinner in July and family barbecue and garden party in August
I had great difficulty finding a suitable home for my partner on leaving the neuro-disability hospital, but I fell in love with Coppice Lea as soon as I set foot inside the front door, as did my partner when he visited it. On reading that the founders of Caring Homes Group opened their first care home in my hometown, in the street where I wet to school, I felt it was a good omen. And so it has proved to be because my partner is very happy and has settled very quickly into his new surroundings.
The care home is very nice and lovely gardens with a path to push wheelchairs which is very safe. The staff are always on hand to help and nothing is too much trouble.
My friend came to Coppice Lea for end of life care. The staff were very professional and friendly. My friend was made very comfortable for her last week of her life. I would highly recommend Coppice Lea to everyone for the elderly and end of life care, my friend was only 51 years old.
I was visiting recently and staff were moving residents to their rooms. I was really impressed with a healthcare assistant. The resident had dementia, but before the assistant moved him, he got to his level and spoke to him and told him exactly what he was going to do. He was speaking to him all the time he was putting him on the hoist.
All staff are friendly and look after residents well.
My husband and I have only been here six weeks. So far the care has been very good. Lovely atmosphere - all the staff are friendly. Nothing is too much trouble. Good food.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 22 July 2025Requires improvement
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (49) & Events (0)
- 29 May 2026
Care UK’s commitment to supporting residents has been nationally recognised, as the organisation took home the large care provider of the year accolade at the 2026 Care Home Awards. At...
- 29 May 2026
Residents in Care UK homes love getting out and about in nature where they can and, for one Dorset-based home, they’re celebrating World Bee Day with a buzz! Wimborne-based home,...
- 29 May 2026
Colleagues across Care UK are celebrating after being shortlisted in eleven categories at the Stars of Social Care Awards, the most the company has ever been shortlisted in at the...
There are no upcoming events for Coppice Lea.
Accreditations
There are no accreditations posted yet for Coppice Lea.
Meet the Team (1)

With 10 years of experience in the health and social care sector, my role as Home Manager is to lead our team in delivering safe, compassionate, and person-centred care. I oversee the day-to-day running of the home, ensure we meet the highest standards of quality and compliance, and support both residents and colleagues to thrive.
My greatest passion lies in end-of-life care and dementia care. Supporting individuals and their families through some of life’s most sensitive moments is an honour that I never take for granted. Helping residents feel understood, valued, and comforted—whether through a reassuring conversation or ensuring their wishes are respected—brings a deep sense of meaning to my work.
For me, ‘Care from the Heart’ means seeing every resident as a unique individual with their own story, preferences, and needs. It’s about delivering care with empathy and dignity, creating an environment where people feel safe, respected, and truly at home.
I believe my impact comes from creating a culture where kindness, teamwork, and open communication are at the forefront. By supporting and empowering my colleagues, I strive to build a strong and unified team that consistently delivers exceptional care. Looking ahead, I am committed to developing further initiatives that enhance wellbeing, strengthen relationships, and ensure Coppice Lea remains a warm and supportive place for everyone.
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